[Resolved] MultiChoice Africa / DSTV / refund for paying on the wrong dstv multichoice account

Johannesburg, South Africa
Contact information:

i paid for 2 dstv compact accounts(R 365 + R 365 = R730) on the wrong multichoice account, using my internet banking, the money was transferred to DSTV multichoice ABSA account: [protected] instead of [protected], and i requested my bank (CAPITEC) to reverse the payment but they said multichoice did not grant the permission to reverse, so i had to make another payments for these 2 accounts and contacted DStv on the 29th of April and again on the 5th of May for a refund but no feedback has been given to me since then, i have provided them with all neccessary documents (proof of payments as well as bank statements). Please intervene

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • MultiChoice Africa / DSTV Customer Care's Response, May 15, 2017

    Dear DStv Customer,

    Thank you for making an enquiry.

    We apologise for any inconvenience caused.

    Kindly forward us the following as well as your customer number in order to quickly assist with your refund request:
    • Proof of payment
    • Bank statement
    • Id copy

    Your soonest response will be highly appreciated.

    Should you require further assistance with regards to your DStv account, please contact us on 011 289 22 22.

    Thank you for your continued support.

May 15, 2017

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