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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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2:47 am EDT

MultiChoice Africa / DSTV foul language on kids program

My son was watching sponge bob on channel 308 season 3 episode E41 when one of the cartons was using foul language "using the F word". cartons are suppose to be for children and I never expected them to be using swear words, this kind of language shouldn't be used in cartoons and this behavior is unacceptable. I need an explanation how this material was able to be aired on kids show. I am paying a lot of money on this package but this totally unacceptable. My details are cell number [protected], name Owen Madondo

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3:00 am EDT
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MultiChoice Africa / DSTV installers they take customers for granted

I bought an explora on the 09 September 2018, and I was told the installer will come and he did come. After 7days it lost the signal and I called your customer care and they tried to assist me but then the problem needed the installers, I called the guy who was installing this dstv he said he will come and he didn't show up till today, it's been 7days waiting for him when I call him he doesn't take my calls. I pissed because I paid for September subscription but know I can't watch it. So please assist with this I'm disappointed with the service I get.

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3:33 am EDT
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MultiChoice Africa / DSTV movies

I would like to know why some movies are not showing in full screen? They have the black lines at the top and bottom of the screen. For example, I rented Avengers infinity war and it wasn't in full screen. I am very disappointed! As I know this movie does show in full screen. This is pathetic, you can't charge R35 for a movie a not show it in full screen! And setting the arc ratio doesn't help, it's a useless feature.

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7:44 am EDT

MultiChoice Africa / DSTV dstv taking premium customers for granted

Hi,
I think I now understand why DSTV Premium customers are downgrading or leaving DSTV for Netflix. On the 2 tickets are I won for Saturday ONLY, it's just insult to me & my family based on the following points;

1. 2 tickets cost R900 is like my monthly premium of R899 whereas I have been with DSTV for 10 years.
2. My 2 kids are not catered for the event. Meaning I must hire a weekend Nanny so that I can be able to attend this event.
3. These tickets don't cover food & drinks. Meaning I should spend AGAIN for food & drinks.
4. As a loyal customer for 10 years, why I wasn't given GA weekender pass, food & kids zone?

In a nutshell, I feel & think DSTV is taking its customers for granted & as our premiums significantly outweigh the rewards given to loyal premium customers. Then why should I & family/relatives continue to watch DSTV if we are not important to DSTV?

Thanks.

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3:09 am EDT
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MultiChoice Africa / DSTV unethical behavior and guarantee from aerial & satellite excellence gift acres pretoria

I had LNB ( own) and Explora installed by Aerial & Satellite Excellence on 29/6/2018 Invoice nr SS161435.
The system now gives me error code E48-32 on certain channels. When asked if the service was guaranteed they said yes but only if units was bought from them and not my own.
I have to pay for the call out fee again even if their service has 3 month guarantee. I find this unethical.
They also overcharged on the original installment. The installer charged for 2 hours while they only worked for an hour. I sent a e-mail to them but have not received any response from them either. Now the second incident. That is why I believe they not not deliver an ethical service at all.
Thank you. Jackie Swanepoel .

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2:12 am EDT

MultiChoice Africa / DSTV channels on dstv / multichoice africa

I work from home and half a day at that as I close in on my retirement and to my dismay every day I switch on my DSTV just to find the same movies shown over and over again. By this I mean it is like a specified person just pops in at 06h00 every morning at the "Multi Choice studio" and just plugs in a disc or predetermined playlist then goes off to do some shopping. then the same person or shift change pops in at 18h00 with another predetermined list. Seriously, you want to tell me for close to a R1000 a month you have to repeat the same reel of movies from channel 104 - 112 every 3rd to 4th day and then on alternative days another predetermined playlist?
Out of millions of movies made can "Multi Choice" seriously not broaden their playlist so we don't have to watch the same movies 5-6 times every week or 2nd week?
After all this and scrolling through all channels I end up at a radio station to get through the day. Night time is EXACTLY the same movies over and over again BUT just another predetermined playlist. Don't get me wrong, I do want to watch some old movies again BUT seriously not repeated 6 times in 2 weeks especially a specific predetermined list I know out of my head by now. Spread the movies evenly and put some effort into it as it gets monotonous. This is where I beg the question: Seriously do I have a "Multi Choice"...No it's multi repeated and no choice as "MULTI CHOICE" has a monopoly. At this stage all I have it for is the sport. Not even a night in with my wife to watch some nice movies but ending up spending R200 at the DVD shop down the road to get entertainment.
I'm sure this complaint will be brushed under the carpet anyway because why would Multi Choice care about one disgruntled customer unhappy about variety who is also waiting for 2 weeks for his Extra-View to be fixed after wasting hundreds of Rands with the call center waiting in line, to no avail and will I get a discount due to poor service...No...Multi Choice have too many "happy" customers to care about this complaint. Would Carte Blanche actually look into this? Sorry, who am I kidding...

We need Variety...

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11:58 am EDT

MultiChoice Africa / DSTV account query

I called multichoice over the weekend because my services were suspended. I spoke to 3 consultanta on the day, namelu Phindi, Paul and the last one i cant rember her name. There has been apparently short payments from the month of June, till September. But my services were cut off only now in September. The statement i have does not corelate with the one on your system. I was over charged for extra view for 3 consecutive months as per my records. The amoubt owing is absurb and Phindi said i should only pay R1400 and a few cents, Paul also said he will look at the account and give me a call back. Which i never got. Until the last person i spoke to actually told me that she has sent Paul an email to return my call. I spent alot of money calling and not getting proper help and resolution for my account.. Im am out of my witss and in the mean time that im overchartged my services have been disconnected.
This matter should be resolved urgently as it does not make sense that if the account was owing from June why only now realize it and disconnect.
Please provide feedback urgently

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11:54 am EDT
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MultiChoice Africa / DSTV reconnecting dstv account

Hi DSTV, I am disappointed with Andisa/ Andiswa service is the worst service I have ever experienced, Netflix has better service than what I experienced today, call centre agent sounded angry, frustrated or disgusted on the phone, she was rude and had disgusting attitude. please fix her attitude cause she's hindering dstv service to improve. my dstv acc no is [protected].

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12:12 am EDT
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MultiChoice Africa / DSTV dstv walka

Good day my name is Ray and I have layed a complacent and still have no reply from DSTV regarding the subscription that DSTV has stolen from me i did call the call center they promised to get back to me the 9th I don't want to get agresive and start posting all I have including the recorded calls. You decided to stop the Walka services after I had played it and when I called in Augast and again in September I was told it's a internal problem and it will be sorted out now its cancelled. I then went to the DSTV store they to told me that the service is cancelled so now I have a played for device that can't be used plus I have played for a service I never got. You did not even let us your customers know so do you even value us? Then the fact that no one even bothered to call me shows that you don't.
I feel come to me with a reasonable solution and we can sort it out. Or reconnect perhaps at a higher fee instead of R50 make it R100 but to stop makes no sense I'm in the Vaal and I know plenty of people that have the unit's that are upset about this and I'm surton there is more in S.A. and I don't want to start a uprising using Fb or so on but trust me and also ask your marketing team they don't want that either. So please contact me ASAP this is my last time I'm going to ask. [protected]

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Update by Ray bloem
Sep 20, 2018 2:42 am EDT

Thank you Nikiwe Ngwenya for your response.

So you will be sending me a R500 take a lot voucher is that correct and what about my service I played for and did not get how will this be resolved.
Then on mobile it will cost data and subscription I hope DSTV understands that as the average S.A citizen we can't afford the high cost of uncapped data.
But that's not your problem I get that.
But perhaps DSTV will start thinking of there poor clients that played for a Walka because they love SA sports but can't pay R900 a month per gaps a package with channel 201 for under R500 like the same channels as on your R99 package but with 201 payingR200 a month for 1 channel will increase subscription and profits

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Spoton Printers
, US
Mar 05, 2021 6:47 am EST

To this day my pensioner father asks about his dstv walka subscription. Your Takealot voucher could only be spent on selected dstv accessories which he couldnt use. So what did you expect him and all the other users to do. Go and spend even more money they didnt have on buying a decoder, far more expensive than the 500 rand given and throw away their R1200 device they purchased? Why not give all these people free subscriptions to full dstv for a year at least?

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2:23 am EDT
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MultiChoice Africa / DSTV no service

Good day, i am Tercia de Bergh, my smart card number, [protected], i will start from the beginning, in 2014 i bought a decoder and it worked fine till 2016, when it just stopped working and i had to buy a new one, now in 2018, 3 days ago, i put on tv and it show no signal, i called the call centre they tried to assist me but still nothing happened, the lady said a technician will call me, but no one called, i called the next day again, but still again the same story, last night, same thing and still waiting for a call from a technician. so for 3 days i have been watching a error message with no consultant giving me a solution, or telling me i should buy a new decoder or bring the decoder in or anything. i am so dissappointed in DSTV, clearly they dont put their feet in the customers shoes. for DSTV consultants its fine if i had to tell my children, no worry DSTV will call back now, and it will be fixed. the way i see it, when you are on a low package, like me, then its fine to ignore my problem, you will never know how disgusted i feel now.

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1:53 am EDT
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MultiChoice Africa / DSTV error messages

On the 13 September 2018 my dstv triple view package starting showing error messages on my decoder 2. When I called the call center of dstv the agent requested I reset all 3 decoders and after 45 minutes of doing this it did not work. The agent blamed the signal and requested I call an accredited dstv installer to have a look. I got an accredited person, he replaced some "muk" switch and added a booster and did some tests and assured me there is strong signal not forgetting he charged me R2000. It worked for 3 hours then the error E48 popped up again on decoder 2. I called the accredited installer and he advised me to buy a new decoder which I did. I call the accredited guy to reset the new decoder who became frustrated because I was also frustrated for spending all this money with no positive results. I eventually called the dstv call center agents and after numerous promises of an "expert" will call me, nobody called. Today is the 19th September 2018 and a new error pops up E30, very frustrating, if the accredited installer did what he suppose to do and dstv agents cannot assist, what must I do?

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12:39 pm EDT

MultiChoice Africa / DSTV service

My secondary decoder has had a E48 error for a week now. I have been on the phone with customer services numerous times and I have even taken the decoders to the agent to be reset but this error has still not been resolved. So now I am paying for a service I cannot even use. According to the customer sevice centre this is a national problem but there has been no correspondence from multichoice explaining what the problem is or when it is going to be resolved. The only answer I was given is that the decoder will start working again once the problem has been solved. I feel this is unacceptable as I am paying alot of money for this service. When will this be sorted out?

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Hilton Ganesen
, ZA
Sep 19, 2018 1:57 am EDT
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I have the exact same problem

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7:36 am EDT

MultiChoice Africa / DSTV error messages - channels not working

I have an explora 2 and 2 extra view single hd decoders, on the morning of the 13 sept 2018 I noticed that my sons tv is showing e48-32 error message on all the channels, I then proceeded to the check the other tv's and the tvrooms tv has the same error, mine on the other hand played perfectly (this is the primary decoder which is the explora 2) this continued till the evening and I struggled to get through to the call centre, I then left it and called again the friday evening and got through. I spoke to a consultant and she assisted me to get my sons tv and the tvroom tv working... An hour later the explora started giving that same problem, it was late and I then called dstv the saturday morning again 15 sept 2018, I got through and did what the consultant tl dme to do, it worked and I was happy... The afternoon of the same day I noticed that the explora is rebooting itself while watching tv. I proceeded to check the other channels and saw they are again giving me the e48-32 error, I went and check the other tv's and they were giving the exact same error e48-32 on all the tv's I sent dstv an email to [protected]@dstv.com and have not received a response since.

My enquiry reference number is: 203060

So, im not able to watch any tv, thisis extremely frustrating, I have wated so much airtime and I have sent an email to which I have received no response.

On the 26 sept dstv expects my full compact plus installement, which is extremely unfair is have not had the benefit of enjoying and of those channels.

Please get yourselves sorted out, or be courteous and advise your customers that there is an issue and reach some comprise, instead of wasting our time.

Regards
Kristan
[protected]

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Hilton Ganesen
, ZA
Sep 19, 2018 1:59 am EDT
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I had the exact same problem with my triple view on the same date, today the 19th, its still not working

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2:25 am EDT
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MultiChoice Africa / DSTV unsatisfactory service

Good day,
I do not have my client number however I have reference number 6643229-I77.

I logged a call on Friday, 14 September 2018, regarding my debit order date being moved to the end of the month. The call centre lady that I spoke to stated that she cannot amend the debit order date as my package is under the price lock package and a consultant from price lock department will contact me.
It is Tuesday, 18 September 2018, and I called the call centre once again and now the lady stated that she will escalate the matter and it will take another 24-72hrs before someone will contact me!
I find this unacceptable that it can take so long for someone to contact me regarding a simple amendment of debit order dates. I contacted DSTV early because my debit order is deducted on the 20th of every month and now it is almost the 20th and DSTV has still not contacted me.

Please can someone contact me regarding my request. I got reference number [protected]-I77 for the call I made today, Tuesday, 18 September 2018.

Thank you
Chantall Jackson
[protected]

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Phillipine
Pretoria, US
Jan 07, 2022 4:09 am EST
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hi --- client nr: DSTV EXPLORA: [protected]- [protected]

i bought a dstv explora decoder model 3b on 24 november 2021 online on get dstv website until this day i havent received it . Logged complain with walk in gezina galleries Tebogo and we send emails to Boitumelo Masipa @ call center with proof of payment no feedback . I am gatvol with multichoice until this date .. Order number : [protected] paid immediately for an amount of R699.00 it was on special it is more than 30days it is unacceptable if no decoder please refund the money asap.

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6:54 am EDT
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MultiChoice Africa / DSTV explora

My Explora has not been working since last week wednesday. I have called every day 10 to 15 minute calls to try and get the decoder to reset or re-boot but is remains on load and the customer care could not assist.
Saturday i went to the actual shop in town and they told me that my decoder is broken and i need to buy a "new" unit. This is now after you guys did an update and now i need to pay.

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6:47 am EDT
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MultiChoice Africa / DSTV signal problems wednesday 12th september

Wednesday evening 12th September my Extra View stated that there was no signal.
Thursday morning 13th September I contacted the Multichoice call centre and a very very patient and lovely lady helped me. After about 1/2 hr of resetting etc the DSTV was working. She did state that an upgrade was done and obviously something went wrong.
When I checked on the two TV, s downstairs, that are linked to this extra view there was just lines.
So I decided to go upstairs and watch Tv on the PVR. Well! this also had no signal.
Friday morning the 14th September I contacted the call centre, once again a very patient gentlemen tried everything in his power to help me. After running up and downstairs about 4/5 times ( I am 69 ) and using up all my airtime, over an hour later I had no DSTV on all the TV, s.
I was left with no option but to call my DSTV technician. He also reset the Tv, s and after 1/2 hr he called the call centre and asked them to "unscramble"( because of all the plugging, unplugging and resetting the decoders must have been confused) within a few seconds all the TV, s had DSTV connection! This cost me R969 to rectify a problem caused by multichoice.
I would therefore like a months free subscription or a refund.
Mrs B Barun account number [protected] my ID No [protected]
Extra View decoder no [protected] PVR decoder No [protected]
Cell number [protected]

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3:36 am EDT

MultiChoice Africa / DSTV error code e48-32

I have DSTV premium with two extra views and since Wednesday the 12 September I have been having problems with our signals. On Wednesday night I call the call centre and held on for 15min on my cell phone before I was told that it was a National problem and that they were still working on it and could not give me a time frame. I then left it until Friday afternoon when I then called the call centre again on my cell phone and was told to reset the decoders to factory default which I did do and it seemed to work (once again 17 min on my cell phone). About 10min later I noticed that quite a few channels were not working but decided to leave it and see if it would not come right on it own. Saturday afternoon my main PVR decoders went off with same error and I reset it to factory default but kept on losing signal so had to restart the whole process all over again... an hour later I called the centre as nothing was working... this time I was told to change the frequencies which did not work and then was told that a technician would contact me within 30min to assist me... I waited for an hour and a half and no call so I went to bed.in the morning I called the centre again only to be told that I should have switched off all other decoders while resetting. So off I went and reset all the decoders individually and they worked. But to my disappointment an hour and a half later they started to give me the same problems again... some channels working and a lot of channels that are not working... my husband missed his motor racing and I could not watch Carte Blanche... so now I will not be wasting any more airtime ….. DSTV must send out a technician at their expense to come and fix up our signal as we have had not problems for the last year until Wednesday... I would also like to know what is DSTV going to compensate me for all the airtime that I have spent in the last few days... they can contact me on [protected]

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DK985
, ZA
Oct 10, 2018 1:19 pm EDT

Good evening, my mom has s similar problem and we called DSTV call centers on multiple occasions only to be sent from pillar to post. We logged our issue with them on the 18th of September 2018 and 16 calls to date with no follow ups. My mom has a full bouquet and at the time we called there were a few channels that were playing. A consultant took my nephew through the decoder reset and that's where the problem begun. From having a few channels playing to a total black out with no channels playing at all. My 82 year old mother sitting there with nothing to watch but DSTV had the audacity to take a full subscription month end of September.I then called on Monday, 8th October 2018 and I spoke to a lady who said that the technician will be sent out within an hour...stupid me, how trusting I was. When I spoke to the Consultant it was 10:25 am and i called my mom and my nephew around 14H00 to check if the technician has called, nope, I must have been smoking socks.

I called again on Tuesday( 9th October) and the gentleman who assisted me told me that the issue was not escalated and there was no technician who was assigned. Unfortunately, they called my mom today and told her that the problem is her decoder and that she should get a technician to come fix the issues, this after having taking the decoder to the DSTV offices in Maponya Mall and Randburg where we got confirmation that it was not the decoder.
I'm beyond angry right now as now my mom is sitting still without TV and funny thing is DSTV will be getting their full R900 come month end.
We need HELP as I am at my wit's end.

Moipone Bokaba

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Heinz Kruger
, US
Sep 21, 2018 1:37 am EDT

I agree fully with above, my extra view is still not working and no avail phoning the call center as they can't help. Extra view is all my mom of 83 has so when will this "national problem " ever be rectified? For close to a R1 000 Multi choice runs a monopoly in South Africa with no competition so do they actually care?

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Dickerydoo
, US
Sep 18, 2018 7:46 am EDT

Totally agree. They must compensate the cost. Also the R450 we had to spend to get a technician to come sort it out after a week of no go from DSTV themselves. Its as if they just dont care.

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3:50 am EDT

MultiChoice Africa / DSTV connection and installation

I have a small two bedrooms cottage and I bought two 38" tvs. I called a dstv technician. Upon installation he got the one working but the other e48 msg all the time. Despite me getting two decorders they still cannot resolve this. A two hour installation is taking them 6 days! Im frustrated man.

I am working and have to pay someone to be there until this installation nightmare get resolved.

Accordingto the technicians dstv multichoice have changed their decoders and thats why there is a problem.

Multi choice is not giving them any aid with this ongoing new decoder problems. Im totally disgusted.

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8:25 am EDT

MultiChoice Africa / DSTV dstv call centre

For the past two days the decoders have been updating, no notification was received. On 12th Sept the PVR was fine in the morning, that evening the smaller decoders in the rooms were not working, kept saying there is no signal and to contact service provider. The following day the PVR was saying the same thing, we contact dstv and the guy assisted, very helpful. We then tried to do the same thing that he instructed to do in the rooms, but it did not help. We then phoned DSTV and spent R150 airtime waiting, we told the operator that the airtime is going to run out as we have been on the line for over an hour waiting, the operator said sorry but they cannot call back, we told her that they need to master reset the decoder, she kept asking stupid questions even though we told her everything about the error message and what is been displayed on the decoder. The airtime ran out as we knew it would and still we were unable to rectify the problem. We pay so much to DSTV I have extra view in all my rooms I must still waste my airtime and not be assisted efficiently, for a problem that was caused by DSTV themselves. This situation better be seen to before I get home today. I don't have a problem cancelling it and rather watch Netflix. You people waste our time and money,

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1:20 am EDT
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MultiChoice Africa / DSTV disconnection for no valid reason

13 September 2018

I am sick and tired of DSTV and their lack of interest in servicing customers. I have a compact subscription that gets paid via EFT every month on and around the 25th. 6 days ago the service was cut. upon calling and explaining to more than one customer services consultant it was established that the August payment was not reflecting. I then had to email through proof of payment and not long after was reconnected. Yesterday, 5 days later, the service was cut again. Called customer care and after 25 minutes of sitting on the phone was told that it was cut because of a R70 shortfall from JULY 2017. What rubbish! I have never paid short and am willing to pull payment history to prove this.
I REFUSE to pay the R175 they want to reconnect as I have paid every month in full.

To also be told by what I consider an incompetent customer services consultant that I am paying on the wrong date as my payment date is the 2nd of the month! EXCUSE ME? I am paying a week or two in advance and this is an issue?

Customer number [protected].

I want DSTV to look into this and reconnect my service. There was a second decoder linked a while back but it was requested that this be removed. I hope that this is not why services have been cut.
Should this not be resolved quickly, as I have paid my September subscription, I will not leave this here. I will be reporting this on all platforms possible and will no longer consider myself a customer of DSTV. This is why many people are cancelling their subscriptions and moving to Netflix.

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Poessebroer
, ZA
Sep 13, 2018 6:31 pm EDT
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MultiChoice Africa
MultiChoice Africa needs to starts employing people that are able to communicate – MultiChoice does not communicate with clients at all- MultiChoice has apparently jkusts changed software, plunging most customers into black Africa stile no reception – MultiChoice has become just as bad as Eskom and all state institutions - It is about time that all white South Africans cancels our subscriptions and we all just go and Buy A one off decoder one payment and you never have to pay an incompetent company any subscriptions to enable them to close their incompetent doors for good ?

MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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Is ComplaintsBoard.com associated with MultiChoice Africa / DSTV?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MultiChoice Africa / DSTV Customer Service. Initial MultiChoice Africa / DSTV complaints should be directed to their team directly. You can find contact details for MultiChoice Africa / DSTV above.

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Use this comments board to leave complaints and reviews about MultiChoice Africa / DSTV. Discuss the issues you have had with MultiChoice Africa / DSTV and work with their customer service team to find a resolution.