MultiChoice Africa / DSTV
reviews and complaints

On 30 June we paid a cash amount for our holiday home decoder. A week before that, we did the same. However, when we got to our holiday home, we get a very "nice" reminder from DSTV to say that we did not pay our main account at home, and therefore the decoder will be deactivated... so nice of them for the fact that we have a debit order that they did not deduct. This is not the first time. We truly don't want to sit on holiday and sort out DSTV for 2 days as a result of their own incompetence. Therefore, I suggest that they get their priorities set and make sure about a client's account status before sending out an sms or deactivating any decoder. They will not only lose customers, but also a lot of money.

Client number: [protected]

The worst customer service ever. Every agent including the supervisors are incompetent and completely lack service delivery.
For the last month I have had to call DSTV's call center ([protected]) almost everyday and spent at least 20 -30 minutes on a call trying to sort out my account which they continue to debit incorrectly and then suspend my account. I've been a price lock customer for the last 2 years, on entering into a new contract for the next 2 years at the end of May 2018, I've had endless problems.
My services are continuously suspended and no one can get to the bottom of the problem. Every agent claims to have escalated my query and promises to have a supervisor call me back. 6 calls in one day still hasn't fixed it. As I type I've been placed on hold and have been on this call for the 31 minutes with Brenda Ntombela. She too has promised to call me back with a resolution to my problem.

Your services are disgusting and you're being paid to provide a service to customers which you don't which is completely fraudulent.

Out of the almost 23 calls to DSTV I am yet to see someone help.

I am appalled at the service received from your agents. Been on call the whole day with your agents all giving me the same line as if they are a recording. All I wanted was to have my holiday home package upgrade to Premium package. Your last agent I spoke to didnt even care and kept on defending the previous one.
If this is the type of service that we are being given as your customers no wonder people are moving to Netflix. I understand that there is a system issue but how this is being dealt with or lack of providing a solution or wanting to assist is unacceptable.

Very disappointed as a long time standing customer and definitely looking at options. If you do not want me as a customer then I will be appreciated elsewhere.

I have complained previous that I can not pick up all the dstv channels for instance channel: 108, 111, 116, 120, 124, 135, 136, 138, 139 & 140 to name a few.
Also my previous decoder bombed out to which i lodged a complaint. I was told to take it in to a dstv dealer where they will check it and replace it with a new one (i am paying insurance for this service by the way). I took it in and the dealer told me that my decoder is out of date and gave me a "repaired unit" of the same stature. This unit is also defective because it can not record and play back nor can you pause a show and rewind.

i am tired of driving up and down to test units and not getting a resolution. Can this matter be attended to?

Regards
Barry Willemse
[protected]
id no:[protected]

I cant be keep calling your call centre and problems not being solved yet they say it is, airtime doesnt come for free, they put me on hold n the call gets cut, so i got to keep phoning back.
Plus they expect me to go to the bank and reverse charges since they double debited me which was they fault, i cant be doing their job all the time.
I called the called centre from last week to keep reminding them cause i know they very slow cause i had this problem numerous times.
Are these agents primary school drop outs, stop being cheap, youll already charge us so much, use that money and hire normal people with common sense, it sad that even your head office staff is not very bright.
Youll will take this lightly until people get fed up with multichoice and cancel then youll be left with no job!

since last year, I have been trying to get my mom and myself a
dstv guide book.
my mom lives in a retirement village- and only certain programmes are run.
she needs the guide to see what is playing.

What does it take to get one...very unhappy

Please send one to: Mrs D O Reed, A24 woodside village, Norton way,
rondebosch 7700 and to Miss D O Schacht at 108 Keywest, 3 kildare
road, milnerton, 7435.

Please help me sort out my problem with my dish!

Firstly my problem is the installer that come out.
THIS IS A SCAM COMPANY...skysatinstallers.co.za
I want feedback on this TODAY!
I have been waiting for your installer to come out for weeks. Number ********** 802 Mark I think was his name.
He came out to fix a bracket and reset my DSTV Explora. I paid him R500 cash ( I have been to multichoice in Centurion 4 time to try and fix the problem - Sill not working and the Installer is just gone with my money) Multichoice says he is the problem, he says they are. Back and forth for weeks. My PVR settings not working. EVERY person has a different story.
My dish has not been working correctly since they came. He keeps making promises to come and never shows up!
I had to take of work and yet again he is not here. You have the most unprofessional service ever. NO ONE even picks up the phone numbers listed on your website
********** & ********** (Skysat)
He refuses to give any job card or slip.. When I asked for it again today he ignores all my calls.

I want my dish fixed TODAY. I don't care by whom. But someone will come out to fix this. FREE OF CHARGE. I want multichoice to find this man and either get my money back or get another installer out to check my dish. I will NOT pay again.
I have had to make numerous phone calls to multichoice, and every time it is a different person with a different opinion and story... Even in store everyone says something different.
So even going in to you store makes NO difference as i get home and it is still not working. So I have taken my decoder in. Every time you give me a different reason for it not working. You say you fix the problem, which you DONT!You tell me to get the installer out again to check. WHO does not even pitch up. SHOULD I FIND A NEW ONE AND PAY THEM? I DONT THINK SO.
Please sort this out today.

Kind Regards,

Tanya Botha

I was overdebited By R124 in my March debit. Multiple compaints and phone calls and promises from DSTV have still not addressed the issue. R74 was reversed in April but I have been unable to get the remaining R50 reversed. Promises to do so remain unfulfilled. It is sad that such an organisation can treat its customers with such total arrogance and disregard. In fact their behaviour borders on fraud! My account number is [protected] R Sleep.

I have to say that your vetting process in recruiting people for mulitchoice needs proper scrutiny. I am aware of a person by the name of mrs femeda (muslim lady), short and fair in complexion residing somewhere in maraisburg. She did fraudulent matric certificates to get employment. The only way of finding mrs femeda is by going to 288 on kent avenue, ferndale, randburg, and allocating her husband by the name of mr john who runs a spa inside the building.

Making south africa a better place to be

Hi dear People. I have been trying to do a change of ownership for a DSTV drifter for as long as 2 months. after driving many kilometer to get to the original owner and going back and fourth, , after nearly 2 months I am told that the drifter cannot undergo the change of ownership process. If only you can understand my predicament, as I am a divorced father and trying to get my little daughter to enjoy at least some kind of benefit from DSTV, as this would have been the cheapest and easiest way. She keeps on begging me for DSTV, and I really wish this could be reconsidered taking in consideration the need. Is their anyone that could make themselves and me a hero for my little one. I would not have spend the effort and time, if I knew the outcome would be so blunt.

This is Mr. L. Swanepoel (Account no. 3002578) in the past I received my statement via email. For no reason it stops, don't know why. On 7 April 2018 I send an email to a follow up 14 May 2018. Still waiting for a response or a statement. Can you please adhere to my request and send my statement monthly to email address: Annamarie.[protected]@transnet.net. I think the service from Multi choice are pathetic. Hopefully I will hear from you soon.

I would like to lay a complaint to the blatant blasphemy used by the commentators on the rugby match between New Zealand and France on 23.06.2018. I would like to lay a complaint to the blatant blasphemy used by the commentators on the rugby match between New Zealand and France on 23.06.2018 I would like to lay a complaint to the blatant blasphemy used by the commentators on the rugby match between New Zealand and France on 23.06.2018

‎03‎:‎58‎ ‎PMInnocent Musonda
I want to subscribe for DStv Now

‎03‎:‎58‎ ‎PMSmangele

Hi, my name is Smangele. Welcome to live chat.

‎03‎:‎58‎ ‎PMInnocent Musonda
Hello Smangele

‎03‎:‎59‎ ‎PMSmangele
Hi Innocent

‎03‎:‎58‎ ‎PMInnocent Musonda
I am trying to subscribe for DStv Now but the OTP is not coming.

‎03‎:‎59‎ ‎PMSmangele
Are you using website to register?

‎03‎:‎59‎ ‎PMInnocent Musonda
Yes

‎04‎:‎00‎ ‎PMSmangele
What error message are you getting?

‎04‎:‎00‎ ‎PMInnocent Musonda
No error, I can't receive the OTP on my phone.

‎04‎:‎01‎ ‎PMSmangele
You need to use the PC.

‎04‎:‎01‎ ‎PMInnocent Musonda
I am using a PC

‎04‎:‎06‎ ‎PMInnocent Musonda
Hello

‎04‎:‎07‎ ‎PMInnocent Musonda
I cannot receive the One Time Pin (OTP) to enable me complete subscription.

‎04‎:‎08‎ ‎PMSmangele
Please contact your local customer care to update your number.

‎04‎:‎08‎ ‎PMInnocent Musonda
My number is updated.

‎04‎:‎08‎ ‎PMInnocent Musonda
Can I give you my details so that you check?

‎04‎:‎09‎ ‎PMSmangele
Please provide me with your Connect email address and Smartcard number so I can have a look into your account.

‎04‎:‎10‎ ‎PMInnocent Musonda
Email: [protected]@gmail.com
Smart Card No.: [protected]
Mobile No.: [protected]

‎04‎:‎11‎ ‎PMSmangele
Please contact your local customer care to update your number.

‎04‎:‎12‎ ‎PMInnocent Musonda
My number is already updated.

‎04‎:‎12‎ ‎PMInnocent Musonda
A sec I show you something.

‎04‎:‎14‎ ‎PMInnocent Musonda

Error.PNG

(0.03 MB)

‎04‎:‎14‎ ‎PMInnocent Musonda
From the upload you can see that your system is able to identify my number which ends with 4695 but is failing to send the OTP.

‎04‎:‎15‎ ‎PMInnocent Musonda
That entails that you do have my number but your system is failing to send OTP for me to complete subscribing.

‎04‎:‎15‎ ‎PMSmangele
You've exceeded your OTP limit you need to try again within 24 hours.

‎04‎:‎16‎ ‎PMInnocent Musonda
You seriously don't know your job; do you?

‎04‎:‎16‎ ‎PMInnocent Musonda
I have been trying and your system has a limit on this.

‎04‎:‎17‎ ‎PMInnocent Musonda
My mobile line is correct but your system is not sending the OTP and I have exhausted the number of attempts to have your system send the OTP.

‎04‎:‎17‎ ‎PMSmangele
I asked if you getting and error you said system is not sending OTP.You said there is not message.

‎04‎:‎17‎ ‎PMSmangele
You need to try again within 24 hours.

‎04‎:‎18‎ ‎PMInnocent Musonda
It was not sending and since it has a limit I cannot continue because I have not received the OTP.

‎04‎:‎18‎ ‎PMInnocent Musonda
Last time I tried and am trying today, I was hoping to get help from your end because this system fails to send OTPs

‎04‎:‎19‎ ‎PMSmangele
That is why you need to try again within 24 hours if it does not send after 1 attempt you contact us.

‎04‎:‎19‎ ‎PMInnocent Musonda
How many times do you want me to try?

‎04‎:‎19‎ ‎PMInnocent Musonda
This is my second time trying.

‎04‎:‎19‎ ‎PMInnocent Musonda
Was hoping this thing will work.

‎04‎:‎20‎ ‎PMSmangele
If you receive that message that means you've tried more than 4 times.

‎04‎:‎19‎ ‎PMInnocent Musonda
My colleague advised me to contact you using the chat coz that's how he got helped but its like you are not helping.

‎04‎:‎20‎ ‎PMInnocent Musonda
Can you confirm your system for sending OTPs is working?

‎04‎:‎21‎ ‎PMSmangele
The system works fine you've exceeded your OTP limit try again within 24 hours.

‎04‎:‎22‎ ‎PMInnocent Musonda
I will have to call your office, you don't know your job.

‎04‎:‎23‎ ‎PMSmangele

Thank you for contacting DStv Live Chat. If that's all for today, have a great day further.

The operator has ended the chat. Thanks for contacting us.

I received a call from multichoice on 26/4/18 that there is a promotion and if I pay for my account in 3 days I will get 2 months free. my account was [protected]. my due date for payment was to be 14/5/18, I then paid on 27/4/18 and called back as I was directed. I was then assured that I will have 2 months of free pay. In may my DSTV box developed a problem and took it to one of the office in Mombasa and it was found that the power cable was loose. my box was still under warrant so it was changed and I was given another one with account [protected]. I explained that I was on an a promotional offer on the other account but they assured me that it will be resolved. On 14/6/18 my account was disconnected. I kept on calling customer care [protected] so many times for 2 consecutive days. Every time I would call i get a different person and I start the story all over again. my question is don't you guys have a follow up system to key in your customers communication for any other person coming on shift to follow up?
I decided to go back to the office in Nyali again where someone was following up on the credit but later he advised me to pay while he still follows up to find out what happened. I paid again on 18/6/18 and up to now I have not been given any answer on what happened to the so called 2 months offer that someone wasted my time to talk about and I inconveniently paid days before my monthly subscription was over. I have wasted so much in terms of money by calling customer lines going physically to the office and missing my programmes for a number of days. I still need to understand what the promo was all about and why no information tagged or handed over to the customer service attendants.

In May applied for 2 DSTV price locks, one was supposed to be a main view which was supposed to cost me R950 and the extra view which was supposed to be R49, a whole month went but and I received nothing, I then called DSTV and they simply gave me a tracking number and told Me to call the courier company and track my parcel.That annoyed me because they are the ones that are supposed to be dealing with the courier company directly since they have a real with them, but nonetheless I called the courier company and they told that the tracking number was for one DSTV and they don't know where the other one was. I asked them why it had not been delivered and they said that they could not locate the address and so they sent it back. I then proceeded to call DSTV again and I spoke to another of their consultants and they said it would be delivered. I finally received the DSTV decoder about a month later and not the other one, I then called them and asked what I should do they then said I must call an installer and ask them to come and install it. I gave them the serial number and they confirmed it was the main decoder .The installer came and installed it in and when I called them to activate it they then said it's a normal DSTV and it's the extra view and not the main view I spoke to a manager that was supposed to call me back and escalate the matter however he never called me back till this day and his name was Tebogo, I called again spoke to Lerato who I had to recite the whole story again to, she said that she would escalate the matter to the PRICE lock department, they then proceeded to debit my account for the decoder that I do not have until this day, it has been a month later so now in total it has taken 3 months and I called again spoke to Tumelo who promised to call me back and nothing, no results and when I call in to find out how much they will be debiting from my account the said it's R2713 I asked what for they now all of a sudden have pro rata fees that I was not told of but I decided that it's fine I will pay them which came up to about R800 plus the 950 plus the 50 for the decoder i am yet to recieve .Never in my entire life have I ever dealt with such incompetence in my life, when I ask for a recon on my account the amount that they are charging for does not even add up. I have requested my case to be escalated numerous times but no results and still my decoder is outstanding and they are billing me for things u don't know .im dissapointed with DSTV and I would atleast expect such a huge organisation to have some level of professionalism.i will not stop here until my case is solved u will go to the highest rankings if need be because they have proven to be nothing but a bunch of frauds that are stealing innocent people's money and making promises that they can not deliver

Many channels is being removed by DSTV without asking their customers input. I am pleading with them to return Glow Channel because I am missing a lot of my soaps but in vain. We are paying for packages but do not get what we pay for. We must accept changes made by service provider and our hands are tied. We have no say and must just pay.

Regards Esmarelda Fortuin
[protected] email - [protected]@gmail.com

Good morning, I have been struggling for the last week to get my dstv payment allocated, this after doing an eft payment like I do every month into the same subscribed dstv account that was given to capitec bank, now call centre agents are telling me its not their account but as per capitec it is, and if its not their account how did they then get the money I paid last month and the month before, now everyday my dstv get disconnected and I have to call to get it reconnected, now ive been told that accounts has a backlog on payments and its not just me but a lot of customer complaining, really I mean the customer number is on as a reference how hard can it be to allocate the payment, and I even send through proof of payment from the bank is that not enough prove that I paid and on time, so why cant dstv just make it that the dstv has been paid until they can allocate and clear their back log, dstv is really getting out of hand the service is very poor.

Dear sir/ma,

Good day!
I'm samuel amadi of #2a fredrick fasheun avenue ago palace way okota then, now #46, sijuwola street ago palace way okota with email [protected]@yahoo.com and cellphone no. 08037223062. Please I have been using my decoder with formal sc code 41320088762 since, 24th of november, 2010 till date, as the legal and rightful owner.

Besides, due to upgrade a new decoder were replaced with sc code 1044040312 from the same multichoice dealer. Chiele global investments limited. Amuwo odofin lagos.

On the 19th day of this month ie yesterday, I tried to pay for subscription, only to be informed that my decoder is under fraudulent. I'm writing this to have
An explanation on this and if you have an issue with your dealer, it shouldn't come to breach my right.

Finally, you find attached and genuine documents for your perusal while, i'm waiting urgently for your response.

Thanks for your understanding and consideration.

Samuel amadi

1 june 2018

Id no [protected]
Lydia nontokozo khumalo
[protected]

I set a debit order to go off every month, this month dstv was quick to debit my acc but I was not connected, I called to inquire and they confirmed payment has been received it should be up any min I guess their any min ment 20days later.

Am I gonna get my 20 days of being disconnected back or what is gonna happen to my 20 days lost when I paid the full amount?

I would like a free premuim or compact benefits for the next months 20days.

Why why why has dstv decided since last year not to show any cricket involving england

No ashes (since dstv started) only available in rsa
No australia / nz / england
No pakistan visit to england
Now no aussie tour of england

No channel 184
No channel 119

All these available in rsa but not in roa

Yet as a premium customer in kenya I pay more than rsa subscribers but get a considerably reduced service.
I am only sorry that there isnt a competitor here as I would dump dstv immediately

Their service is crap
Their repeat rate is unbelievable
In kenya their customer service is crap

I have been a customer of dstv since they started

I wish there was an alternative