MultiChoice Africa / DSTV
reviews and complaints

i applied for the price explora in February 2018, i never received a call from the sales department until last week Friday the 9th of March 2018

the lady was helping me and told me i qualify but could not continue my application as she had an issue with her system.

i called dstv later that day to find out about my application the agent i spoke to said she will escalate my query to the lady who could not complete my application.

i have not heard from since.

i would really appreciate it if someone can contact me to complete my application

I have been complaining about my subscription for a year know an every month I still have to complain for the same problem and for some reason I m not been helped. My account is a pain, does DSTV actually take the complaints seriously, or you just don't care. For some reason my account has two accounts in one umbrella every time I pay my monthly subscription I still have to call to tell them to shift my payments which is costing me airtime everytime. Why must I always have to call DSTV to fix there problem at my own expense. This is really frustrating. Please may please take my complain forward and resolve this. My DSTV account is [protected]

Good day

please advise on the amount charged to fix our box office and DSTV Catch up.

We called the company "DSTV siganl master" to come and have a look at our DSTV box office not working.

They cahrged us a total of R2050.00 for a new 25 mtrs cable and a Dual LNB cable. I called in DSTV asking for prices on those two devices and the prices was exacly the half from retail value to us.

We are not happy with the amount being charged as we feel if this was the problem we could have installed a brand new dstv decoder and a full installation for R999.00 as advertised.

our dstv member card number as follow [protected] as Stephan Elardus Erasmus.

we did call in to DSTV on Wednesday last week and still awaits a case number.

please advise weather this is normal rates being charged. No payment have been made to the company untill I have a second opinion on the charges charged to us.

Kind regards
Claudene
steyn. [protected]@gmail.com
[protected]

I live in Zimbabwe, we pay our Dstv account every month. My complaint is I'm a dedicated East Enders fan. But ever since DSTV changed channels I have only one chance of watching my episode. I used to have the opportunity of watching a repeat if I missed my episode and now it's gone. I have no way of ever watching a missed episode. Please help sort this problem out ASAP.

The installer did not install my 80 cm dish & unicable lnb that was issued with my new DSTV explorer . I now am left with a 78 x 80 cm dish & old lnb which does not support my unicable facility on my decoder .
I have spent 6 hours to your help centre to no avail .
They intact treated me as the guilty party !
I have not paid this months service in protest at you accredited agent not returning my dish & lnb as requested .

If you have any desire to try and resolve a very unhappy customer call
Syd Andrew on [protected]

I bought a dstv explora on Wednesday on Thursday the installation guys came but while they were installing they noticed that the store gave me a wrong charger so I returned it on Friday and the guys who were installing said he will come it was getting late and it was around 8.30pm when I called him and he said around 9 he will be here so I said rather he come in the morning so he agreed to come to me first thing in the morning it's Saturday 18.29 and still he hasn't come I've been calling the whole day he has been saying he will come m even thing of just returning this thing and buy ovhd myb they more professional than dstv. I really didn't think this can happen if he doesn't come by today I have no choice but to return it to the shop

Dear Multichoice

10.03.2018
Client #: 2014020
Name: Howard F De Klerk
Cellphone number: +[protected]
Email address: [protected]@gmail.com
Access to BBC Earth in Namibia as I do not understand why we can't get access to this channel.
I would like to request BBC Earth in Namibia, as there are valuable and educational programs I would like my family to enjoy.

My PVR stop working. The agent at Horizon Table View offered me a referbish decoder for R 698.00
1. They refuse to hand me back my old decoder.
2. I tried to cancelled the deal and they refused to refund me.

1) They stoled my decoder.
2) They vilated my right to cancelled the deal with Multi Choice.

Can someone from Multi Choise contact me on [protected]

At the beginning of this year I attempted to downgrade my package on their useless website and have only had problems since then. This month they billed me over R1100 althoug I only have a family package of R235. I paid R235 on the Nedbank online banking site and sent a query to their help desk. A rep replied that the billing was incorrect and that I only had to pay R 235 for March which I already paid on 27 Feb. But 2 days later my service was disconnected by them. I called their helpline again and the lady who assisted said that she could see my eft payment and reconnected me. But today my service was disconnectexd again for a 2nd time this month although I already paid in advance on 27 Feb. I sent a message ti their help line again who replied that they have not received my payment. I sent the proof of payment from Nedbank but they replied that their billing dept must now first find the lost payment. In the mean time my service remains disconnected. Is this not utterly ridiculous and arrogance by the most useless company in SA who only survives due to the monopoly that they maibtain in that market. Why does govt not act to protect their citizens against this monopolistic and arrogant behaviour of multichoice? Disconnected service although payment was made well in advance and proof of payment was provided. This situation cannot be tolerated any longer in a democratic society.

on the 28th I contacted multi choice guys to move dstv from my other house to another they came and did that and charged me R350 but late we noticed that we have a problem we cant channels it functions well during the day but after 8pm we cant I contacted the guy serveral times he is ignoring my calls till today. What kind of a service is this? I have been wasting my artime contacted him sending him whatsapp message but his reading it and no reply. His contacts 0814523053 and 0661027204

I'm moving so I need to change of opwnership from deliwe ngutshana [protected] to tshepiso sealets [protected] premium view

I submitted my documents to change of onweship of tuesday 27th feb 2018 at 08:35am,
- wed 28th feb I receive and email from them with ref no. 9787087 telling me about technical problems wara wara
- thurs 01 march I called in and spoke to thabang sonopo who send a follow up email
- friday 02 march I spoke to lavern arends who promised to call me back and she didn't.
- I have now moved with the explorer (primary decoder) and now the 2 decoders were not playing. Saturday 03 march I called to change primary decoder and line cut as airtime was finished. No one called me back
- I am very angry with the poor service I have been receiving from dstv and I will take it further.
- today monday 05 march I spoke to nelly mdluli who sent a follow up email to that department.

I need this settled today before end of business day.

Hi am putting this in as a complaint maybe a will get a response or be refer two someone at multichoice africa that is serious about business a am a privet installer from krugersdorp a have four people working for me running a office for clients from my house me and my wife started the business 3 years ago after we got retrenched at a multichoice offices in krugersdorp after both of us and the rest of the staff got retrenched without any salary we started this business as quake at the next day after getting retrenched for the reason all of us that was implode there are getting retrenched without notes without wages we had to do something to help our self and the rest (4) people and we love doing this working with your clients helping them with installations and any problems thy have we have been trying for 3 years we do not ask mush from you we not asking for money or offices or things like that and k&m satellite has been looking after your clients for many years and will many years to come we have a client base of 2000 clients for a small business that a lot and we are proud what we have a completest the only thing we are asking from multichoice africa is for dstv clouting for hour small office staff and installers to look neat and be proud for wearing the multichoice colors and to advertise the multichoice product that people can see when we are working on a premises that we are there on behave off dstv and multichoice and to help more clients if a client see the dstv t shirt in a shopping mall and must bay a new decoder or maybe a new client if they see you with a dstv t shirt thy will ask for help and what to do and were to go this is my 9th attempt asking for help only four dstv and multichoice branded clouting four 2 office staff and 3 installers including my self please do not ignore this for the ninth time
Kind regards for the k&m satellite team hope to here from you soon.

I called in about 2 months ago to activate my newly purchased decoder, to my surprise they told me that my acc is owing. This shocked me because I've never had an acc with multichoice before. It was my very first time. I then physically went to multichoice the following day and it happened to be a case of fraud whereby someone opened an account using my details. I was told to provide a copy of my ID and an affidavit. They said they would send the matter to risk and fraud. I haven't beem called to get an update of what's happening. Im the one that has to keep calling to find out if there is any progress of which is a waste of time cos the agents fail to help me and keep saying i must b patient. It's been 2 months without access to DSTV... they simply dont care. This is the worst service i have experienced.

I am looking at this video on trace channel 325. On sunday 4th march at 15h20. A Song by kwesta, wale callef spirit, with a old south african flag draped around a african male. With a tyre around the neck and a burnt down shack. Inappropiate i would say. If a white person just shows a old flag it is blown up and it will make frontline news. How do you allow this on national tv. No wonder our country cannot heal. Because of this kind of propaganda...

Dear Madam/Sir,

Your service is giving me a lot of worries. You don't do what you are telling me you will do and that is destroying trust, while my trust in DSTV is already very low, due to experiences in several African countries.

My smart card number is: [protected] (Nigeria)

A.
You offered me three months Premium and paying only for one month. I paid 28/2/2018 an amount of 14.700 Naira for March, April and May 2018.

When I go to my account it shows clearly that my due date is 27/03/2018. I have to pay by that date 29.400 Naira.

Is this your offer? I have proof by SMS that you gave me this offer. I request you to solve this problem immediately and to inform me what I can expect from DSTV.

B.
Another problem is that your agents in Osogbo and Ilesha can't do a professional job. They use nails to mount my dish to the wall. They should use a drill, plugs and proper screws to connect the dish firmly. The dish is not secured and the wind can be strong here. There was no signal because of bad performance of your 'professional' agents. I had to request an agent to come back again and fix the problem. That is what he tried to do yesterday. The signal is now:

Signal strength: 63%
Signal quality: 81%

At the moment I can't receive many channels, like also the sport channels 200 and up. I have to pay extra money to the agent to fix the dish, but the Premium package is not working here in Ilesha.

C.
Your Nigerian DSTV website is telling me that I can use Showmax. So I registered... now it does not work on the tv and they are telling me it is only working in South Africa. Why to have this Showmax commercial on your Nigerian website, while you can't broadcast it via DSTV Nigeria. Kindly explain me how it works and how I can perhaps use it in another way.

D.
To connect to DSTV by phone is almost impossible. The reception is bad, there is a lot of blah blah information by computer voices. Kindly allow customers to speak immediately with a customer service representative. We don't have time for blah blah and confusing commercials by phone. Also the volume is loud and soft from several types of computers talking to us on the phone. My ears are suffering from the sudden loud volume that is coming up. It makes customers aggressive when this happens to them and it will not be nice for your own employees to deal with aggressive customers. It is so extremely silly to treat your customers like you do over the phone. Please try to replace yourself in the position of the customers and the age of the customer.

It is now 10 am and I started to connect myself to you from 8:10 am... and still the problems are not solved. Kindly solve my problems, better don't call me as the line will not be professional. Also the free toll numbers are not at all working. I lost 3000 Naira and a lot of time trying to connect to DSTV, but no results. Kindly support me and do what a professional organization should do.

I will send this e-mail also to your Headquarter office in South Africa, I really hope something can be done. Thank you!

Regards and best wishes,

Edwin Robert

[protected]@nigeria.multichoice.com is not working as a valid e-mail address.
Myself, I am from The Netherlands/Tanzania.

Hi Please see below call references for the same issue since 06/02/18
[protected]- I42(06/02/18)
[protected]-I49(11/02/18)
[protected]-I63(21/02/18)
7923706-I70(26/02/18)
[protected]-I80(03/03/18)

My subscription is paid via debit order, When I call the customer service on all times i was told this is the first time they are dealing with this query, why is a reference being given if the call is not being resolved? I have asked for this call to be escalated on all occasions and still no joy, my subscription was cut of totally today by Joan Mothibi(Supervisor) for no reasonable explanation.

I have to call wasting even more time and money by being given poor explanations and excuses as to why i am being disconnected all the time.

The service level of MultiChoice DSTV Africa is appalling and has really left me as a customer extremely frustrated.

Please can this matter be dealt with urgently.

Hi can someone tell me why for the months of January an February have they not shown any new movies neither do they load new movies on the explorer they puts tons of local soapies wen those could be recoreded. There are so much movies on box office but show nothing new to premium customers on a Sunday night.Why can't you guys show new series from HBO, like lemony snickers, harlots and stranger things. Feed up with repeats show more game shows an new Hgtv home design shows. Very unhappy soon will jus disconnect an encourage family to do same as well. Sheetal KZN

I had my decoder exchanged via insurance with a free installation and change to smart LNB. The agent informed me that an I stalker will call me and being a Sunday I waited till Monday. No one called. I called your contact centre and was given two numbers...Reliance TV and some cable company. All this while the allocated installer had still not called. The reason I expected the call as I was given the numbers with the proviso that the allocated one will still call.
I booked an appointment tent with Reliance TV. They did not pitch.

Is your company really serious with these I stallers you appointment?
It's now getting closer to 72 hours and dololo

You guys don't appreciate customers if there was an alternate supplier of digital TV. ..we would have been gone. We don't keep our subscriptions for your programs but rather there sports. Programs we can subscribe to apple...Google or netflix..
My proposal is jack up the design of your call centre and it's capability of a one stop call and rethink your service providers

For last year or show dstv send me a sms and did not pay my dstv account and then they cut it off. Then have to phone them and give them prove of payment that I did pay them . This is going on now for a year now i spoke to super visors and they said the will sort it out but the next mouth the same thing is happening all over again. I'm on that stage to cancel my account with dstv and still now help from them,

I subscribed to the price lock service and explora decoder. 1st payment in December went off with no problems, January payment went off and they overcharge me by R700... I have tried contacting before, even sent a mail... No response, had a previous problem with Dstv when they overcharged me and waited almost 4 months for them to pay me back, is this going to be another of those cases?