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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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2:33 am EDT
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MultiChoice Africa / DSTV wrong amount debited from my account

For the past four months multichoice is deducting R1048 from my account and not R949 as agreed. I have reported this to the call centre on three actions and overtime I am asked to send bank statements which I have done. And that is where it ends, nobody replies or responds to my complaint. I have spoken to both Samukelisiwe and Nelisiwe Knanyile and neither has bothered to respond to my emails.

I don't know what else to do other than to seek legal help.

Thank you
L D Esterhuizen
ID [protected]
Cell [protected]
email [protected]@thrifty.co.za

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11:00 am EDT

MultiChoice Africa / DSTV installation

I am really very disappointing as I bought a DSTV HD decoder from Ackermans almost 10 days ago, they notified me to phone the following guy to install it for me Sipho Sibuyi [protected] I phoned every day and just telling me we are on the list for the day and every day the same excuse. I bought the decoder with installation because its easier now its still not done, I required an Explorar and they could not assist me so I took the HD decoder, this is really a problem.

Can one of your installation guys please assist me

Corelene Kruger
[protected]

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7:15 am EDT
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MultiChoice Africa / DSTV allocation of funds to the correct account

Decoder number P600282152
smart card [protected]
[protected] TJ Widdows

R2000 paid to Multi choice Africa account on 1 July 2017 and it has not been allocated to the decoder account.
Reference on the POP was [protected] Widdows

The account keeps getting cut off so I had so go on line and pay with my debit card.

Either credit the money to the right decoder or return the money that I paid

Gillian Eames Cell : [protected]

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11:55 am EDT
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MultiChoice Africa / DSTV dstv magazine

I did not receive the Dstv premium magazine this month. I have been a loyal subscriber since 1994. When I phoned to find out, I was told that all customers have received an email to inform them that the magazine was discontinued. I was not sent such an email. I find it incorrect that Dstv would make this decision without my consent : I still pay the same subscription amount. The lady that I spoke to at the call centre, agreed with me that exceptions should be made for elderly customers, or for customers who explicitly indicated that they wish to receive a magazine. Can you please make sure that my magazine, for which I am paying, is posted to my usual postal address.
P. KOSTER
P. O. BOX 1616
GALLO MANOR
2052

Thank you,

Pieter Koster
[protected]

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6:28 am EDT

MultiChoice Africa / DSTV change of ownership

We have been trying to do a change of ownership for over 6 weeks and still no success, even though we have the tracking number and all documentation required. Everytime I call, I get told that we cannot do it telephonically, that I have to email it. Have tried this several times and we have now paid for 6 weeks and no veiwing.

Tracking no FW: Change of ownership [#8986981]

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5:52 am EDT

MultiChoice Africa / DSTV disconnection of service

I am a client of dstv from 1996. I have a price lock account with dstv for 2 years signed in the month of august 2016. I have always honored the debit order with them. Now all of a sudden they cannot accommodate me in changing the debit order from the 28th of each month to the 1st of each month. I told the guy when he contacted me last month on the 29th of july to please change the date but apparently it fell on deaf ears. The call girl I spoke to this morning told me that I have been disconnected because I owe them r2072.80. When I asked her where she gets that amount from as I made an eft deposit on the 29th of july for the month of july she told me that the r949.00 was paid into the residential account? I signed a document stating that the account should be closed? So how can it still be open? She kept me holding the line for an hour while she was trying to rectify the problem with the two accounts. As I was phoning on my cell phone I disconnect with the small hope that she would phone me back as they have all the details. Well I am still waiting! How is it possible that when making an eft deposit with the details provided by dstv the money lands up in the wrong account? And why after I phoned them on the 29th after making the deposit and they acknowledge this fact there is still a backlog of r945.00 then it is apparent that the "people" at dstv do not do their work propertly I assume! And why can I not pay the account by eft? It still gets paid! After all! The month consist of 31 days and not 30 days. Why was my dstv disconnected! On the last day as I paid for the whole month. I was not even given the correct information when I called in this morning! Ie. Their banking details! I was only provided by my own account number that is: the price lock account number as I checked my account on their website no such account number (Price lock) existed. The residential account number differ from the account number given to me - so I deduct from this fact that I did indeed deposit the money into the correct account. Ie. [protected]

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7:07 am EDT

MultiChoice Africa / DSTV reference: 9042164

Mr Thembekile Khumalo

I am not happy with the response I received.
I am aware about the debit that returned on the 2/4/2017 as well as in May. I already reported when the Explora was activated in 17/3/2017 to me it was not installed due to the installer had no stock. DSTV department did nothing concerning that as much as I made a number of calls in April requesting the Explora to be installed. I spoke to many Agents whom I have call records who all made promises that they never kept.

The Explora was only installed on the 19 of April. Now is this department so bad that You pay for what you never viewed. The worst thing is I paid a lot on Airtime calling Multichoice as well as the Installer but the Month passed with no help. So now I must pay for airtime which is close to R400 and pay R539 tell me is that fair does that make you good business. The month of April When I returned the Explora payment I made a normal compact payment so it's not like I never played.The month of May I paid extra which is R600. DSTV agents I called agreed to reverse these charges and they seemed as if they were removed according to my statement and then all of a sudden they surfaced again.

I want every cent I paid extra back. Including correcting this amount that I see will be debited this end month. I will not pay R688 .

I can make a promise that this I will not give it up. Every time I call, Agents says someone will call you back no one calls, some make promises that "will rectify the problem because we see how long this has been coming we are sorry for such inconvenience"
But no action is taken, some put the blame in the financial department saying they also don't have direct contact to them they can only write to them. That always putting me to a position of no hope.

I can not lie I am angry and very disappointed in multichoice and I'm telling everyone in De Aar that Explora price lock is just a huge frustration.

This is a small place with only one Installer Ricardo, thats why The Explora could not be referred to any other installer.

I hope this time I will have a satisfying answer. All I'm asking do a good research on my Account before answering.

Regards

Xolile Makhe

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5:04 am EDT

MultiChoice Africa / DSTV incorrect billing & debt collection, zero feedback nor resolution.

Hi. We have been a Multichoice premium customer for over a decade. Acc:[protected]. We pay (In FULL) for the year in advance - So there "should be no billing nor issues for 12 months"ahead. Yet every few month a debt collection agency calls to advise we are in areas (Which is impossible). This seems to have all started a few years back when we added Extra View - which we also pay for in advance for the year. We assume the billing must be automated as there is no end in sight and no one wants to own their own problems; which is now our problem. We are so sick and tired of phoning; being on hold for ages and logging complaints only to get reference number after reference number to no avail. The public need to know that Multichoice/ DSTV's lack of service in resolving their own problems is pathetic or non existent. let's see how the current (same) issue is resolved - if at all...

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3:53 am EDT
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MultiChoice Africa / DSTV billing

Good day,

Account number: [protected]

It has been a nightmare since changing my banking details. The first month DSTV attempted to debit my previous account, and obviously the debit order was not honoured. I contacted the call center and was advised to make a manual payment, which I did. The following month the correct account was double debited! I reversed the debit order and made a manual payment. The following month my account was not debited at all and my service suspended. Upon contacting the call center they apologised to me, reconnected my service and reinstated my service. Last night my account was debited with R 2319.57!

Please urgently correct this and refund me for the over charge.

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2:03 pm EDT

MultiChoice Africa / DSTV I'm being debited above my amount of explora

Sir / Man

I'm a client having an Explora lock price.
Xolile Bjohn Makhe
ID No [protected]
Last month I paid R763.83. This month I will pay R688.
When I applied it was March. The Explora came on time but was never installed on time. It took a month for it to be installed.
The installer did not have stock. I called the DStv department every day. But now one could help. They agreed to remove that amount of the month I did not view.
But now I have been calling and no one is doing their Job on the financial department it's just promised on promised.

After this I'm taking this to the Ombudsman.
What is going on with my account, I'm supposed to be paying R540 because this is the lock price. But I'm being robbed by Dstv for 3 months now.

Please help

Xolile Makhe
[protected]

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8:40 am EDT

MultiChoice Africa / DSTV overdue balance

I made the payment on the 20th. I get the sms saying that my account is overdue, when I called the call centre I get told that my account will be deactivated tonight, why would they do that? They should wait for me until I get them bank statement to proof that I made the payment. Deactivating my account is not acceptable as per general code of conduct and that would be bad customer service, because it is not my fault that your system shows my account as overdue. 😔 😔 😔 😔

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1:37 pm EDT

MultiChoice Africa / DSTV inadequate warnings on a movie

A movie on Studio Universal, channel 112 on Saturday 22 July 2017, 1935hrs titled Commando was said to contain scenes with violence and strong language, but no nudity warnings were not given. I personally feel like these are some of the warnings that are necessary, because given our african culture, it would be very difficult to continue watching the movie if we are doing so with our families. I hope you concider my most sincere complaint

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7:45 am EDT

MultiChoice Africa / DSTV product and service

I am extremely unhappy with the service i have been receiving from DSTV.On the 17th july they came and installed the new explorer and ever since my extra view hasnt been working it says waiting for communication from primary decoder. I have been calling your consultant everyday from then without any fruitful assistance because everyone says a different issue, with latest one today on the 21st July saying that there might be sonething wrong with the decoder, i need to take it back to randburg.
Thats ridiculous, my pvr was working before the installing extra view now only the explorer is working but i am paying for an extra view can someone look into that because i am inconvenienced right now had i known i wouldnt have upgraded.
My customer no [protected]

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12:34 pm EDT
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MultiChoice Africa / DSTV payments that's not being allocated correctly

I want to know since when do i have to call dstv every month after i have made a payment, i mean really that time wasting, i have paid my box office account yet they have not allocated the money to my box office account. It just shows you that they do not know what they are doing, i have to pay the same amount for box office every month yet i have paid the outstanding amount and my account is just getting higher after i have paid it. This is getting on my nerves

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7:21 am EDT

MultiChoice Africa / DSTV returning of funds

On the 26th of June I mistakenly paid R7100 into the dstv acc, this was my rent money. I requested help from dstv via Twitter and was told to ask the bank to do the reversal as it would be quicker.

I paid the bank the fee for doing this, 14 working days later the bank told me that multuchoice declined to authorise the debit.

I requested help via Twitter, only to be told to submit a refund request (9008807) last Friday. So I did and pleaded to have the 7 days processing to be hastened.

Today I was told that the funds will be in my acc in 7 days. There is no consideration for the impact of this failed advice to approach the bank, no caring that I am repeatedly asking for a faster turn around time.

I am very unhappy with this, such delays and lack of personal consideration is why I don't pay via debit order.

Am sitting here with no money, and no one cares what I am going through. This destroys the trust I have for dstv all together.

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5:31 am EDT

MultiChoice Africa / DSTV price lock plan

I had DSTV call me to offer the Price Lock Promo. The sales consultant told me that all my services will still remain the same. This is a blatant LIE. Now I get error message E102-29. I dont have any services and now the DAMN thing wants me upgrade my DECODER. To add to insult they want to F!£@(%&$(&%£@ charge me to cancel the DAMN Price Lock and return to my normal services. WHAT @£()!%!)$£*)$£* crap.
I am bitterly and want this sorted out.

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5:03 am EDT

MultiChoice Africa / DSTV bad service at global tv

I had the dish installed this year. Two months later I had to call them because there was no signal. The technician informed me the dish is installed at the wrong place. He moved it. Not even 2 months later I had to call again. This time the LNB apparently burned. It was replaced. Not 2 months later I had to call again. The dish did not even show anything. Today the technician told me the cables were joined and the joining came loose. He just fixed it with insulation tape. This mean in a couple of months I will sit with the same problem. The guy who did the installation was Karabo. I phoned and spoke to Jomo, who was arguing with me about taking the decorder to DSTV. I kept on telling him it is an installation problem and not the decorder. He asked why did I not get the brackets that Karabo suggested. Karabo never spoke to me about brackets. Now apparently I need to get a cover for the cables where the joining was done. Global TV decided to join the cables, so it is their responsibility to fix the problem. I asked them to remove the dish and refund me. Jomo refused. I want to use a provider who delivers better service

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8:22 am EDT

MultiChoice Africa / DSTV service delivery failure faulty lmb

For the last 2 years I have logged +- 10, 15 calls with their call centre, spoke to managers that made promises etc.
When the original installation was done I informed them that I can't "pick up" all the channels, they informed me to speak to the installer, the installer explained that it was because of a bad batch of LMB's and as soon as he received new LMB from DSTV he will come and install...like I said...various call were logged since and to date I can still just watch 20% of the full bouquet...this has been nearly 2 years... This was a complete waste of my money...pls feel free to come and collect the explorer with the dish and donate it to charity perhaps (some reimbursement would be nice)

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3:14 am EDT

MultiChoice Africa / DSTV double debit on my account

My DSTV card is [protected].My account was double debited on July 1, 2017. Up to now I can't get any information about refund. I have been told that refund was supposed to happen within 4-5 working days. It's past that time and today the customer service could not explain to me what was happening with my money. I want to know when to expect my money and apologies.

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9:32 am EDT

MultiChoice Africa / DSTV unauthorized debit deduction/- r11000

On Saturday the 1st of July 2017, Multichoice deducted over R11000 from my personal account without any authorisation granted.

I contacted the company immediately to understand their reason for deducting so much money from my account when I had already made a payment arrangement with the company. It was well noted on their system. My complaint was recorded and escalted to to their payments department with the garantee that I would be contacted with 48hrs.

Since lodging my complaint the company has not returned any of my queries nor bothered to contact me to resolve the matter.

Because of their unauthorised actions, it has put my account in areas of over R2000 which is more that my monthly salary and also caused me a lot of emotional and mental distress.

Please could you assist me to relsove this matter.

Regards,

Kamogelo Kgaka
[protected]
kamo.[protected]@gmail.com

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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