MultiChoice Africa / DSTV
reviews and complaints

I contacted the Randburg branch with regards to a late payment in 2016. The agent told us that there is an arrangement on there system until the 15th every month. We have been paying our account every month any date from before the end of each month to about the end of the last day of the first week of the new month. Up to now it has not been a problem but this month they went and cut our services on the 7th. When we phoned in they told us the system does show any arrangement. And any arrangement must be made monthly. But that does agree with how we been paying each month for the last year. So why now? The the sms we received said we must pay R959 to reconnect but when we phoned in it changed to R990. They couldnt give an explanation. We really not happy about this as the staff including the supervisor were not really interested in what we had to say.

I made payment to multichoice on the 25/07/2017. I used services provided by mutlichoice to make payment ( PayU- online payment).
The payment went off my account successfully, they have suspended my serviced advising they are not able to allocate payment. I have sent them proof that money went, bank statements, proof from the bank that the transaction went off.
multi-choice is still insisting that the proof is not sufficient .
Because the payment was made via payU the documents I provided to them is all I can obtain

2016 July Multichoice contacted me and said that I qualify for Explora, they delivered it at my home and I contacted a installer to install it.The installer on my instruction then cancelled my previous package at multichoice over the phone, whilst doing the installation of my explora.I then asked to use the small decoder as extraview for my son on another TV, as extra view was included in my Explora package.At the end of 2016, I had several problems with my bank, and this caused a failure in payment of the debit order, I then paid in at my local SPAR, and at the end of JUNE 2017 I was up to date with the R 1 100-00 payments.Now I get this info that I am in arrears of R 8 337-81.After several e-mails and phone calls, to be exact R 120-00 airtime, this account is not fixed, because the people at Explora say that they will contact you within 24 hours, that was two and a half months ago, my services are cut now, because I decided that if they don't contact me to fix this account, which is not a mistake from my side, I will not pay anymore.This caused me now to have a bad credit record, and at this moment I am considering to take this matter to Hellopeter.com.If I don't get satisfaction after this e-mail, and re instated service, with a arrangement to pay the correct amount that is in arrear now, I will be forced to take this mater to Hellopeter.I will then also rather go to live streaming and get rid of DSTV.

Ridiculous thieving by dstv/multichoice to use my own devices for zero return of provider services is disgusting!

Whereas facebook is free of charge, they store info/pics/comments... Multichoice charge exhorbitant rates with no storage of settings/taped shows/any info! Anything goes wrong with pvr - we lose everything!

Multichoice/dstv is number one worst provider ever! Wake-up before the proverbial wheel turns!

Time to hear your customers!

We have been paying DSTV every month on time. Our subscription is R952.
Most of our channels is not playing properly (the TV is blank and it's sounds as if that channel is scratchy )

My husband and i have phoned DSTV on numerous occasions and the consultants that answer the phone have been of no use. Everytime we need to buy almost R100 airtime and then our query still doesn't get sorted out. The call gets cut because our airtime runs out
The consultant does not even phone back.

I am truly disgusted with not only the service but too think that we spend so much money and they don't even call back !

This is unacceptable and broad daylight robbery. We are paying for a service that are not even getting !

Also DSTV need to give their consultants proper training because they are incompetent! To date we haven't received a callback and our channels are still not playing.

We have been a customer with dstv for many years, now receive this unprofessaionalservice.

Debit order was not cancelled for dstv explora after 10 calls logged, now we are paying fro PVR which we have, but paying for a extra subscription explora which we cancelled and don't even have the decoder, and this is not a small amount for an incorrect debit order - R1200.

All cusotmer calls logged in when phoning in.

DSTV customer number: 69 03 1244

For a company that advertise all over south africa, which can not even provide a professional service, is very shocking...now this will be the second complaint and still there is no response from DTSV.

I am battling since the 20th of Feb 2017. On the 2 of Feb I made a payment of R480.00 I did not phone in to down grade, so on the 20th they cut of the connection and I phoned in. I paid another amount on the 20th for not down grading, since then they did not allocate the payment of 2 Feb. I have even mailed prove of payment to the supervisor! Till today nothing has been done. Each fifth day I must phone in, each time it is R20 odd that I must pay. Who is giving back me my money for your guys that is not doing there work. I am really fed up now, I am going to tell the whole world now and see if there is no refund for me!

Please review this channel as the infotmation made public as news is not factual, objective nor accurate. The underlying tone is aimed at racial division and a clear mouth piece of a family currently under scrutiny. It can not be that a objective news channel openly defends a family that has been implicated in fraud and corruption and are under investigstion from multiple public society organisations. If you feel that your hand as DSTv are tied and you need a greater group action approach to raise the numbers of complaints about this channel, let me know and I will start a petition in this regard. The thing is that DSTv would not want the bad publicity coinsiding with a public call to petition necessarily, hence I am tabling a notion to investigate the legitimacy of this channel in question, measure it against broadcasting ethical standards of journalism and decide if DSTv would want to continue to give a propoganda based news channel a platform.

You have a responsibility towards the Citizens of this country to safeguard the public against false and deliberate propagandists agendas and be in tune to the sensitivity of our society at current and the escalating murder rates of grevious proportions perpetrated on innocent people daily and that these types of channels will blow the flames of discourse and put the country over the edge.

Do you civil duty as a responsible broadcasting house and audit this channel against an ryhical measure. It is bot listed as a comedy channel nor satire, thus the information propogated can't be allowed to inform the agenda of a highly suspect family.

have being sending same quires to DSTV for past three months and there is not even single person who is doing the right thing. DO dstv Contact centre have supervisor// Team Leader ?

I think there is someone who keep on making changes into our accounts reason is, how come different Agents tell different things while I'm looking for 1 thing

I must say this has been the Badest service I have revived ever in my life.

3 months no change . People just rush to reply to emails without understanding what’s it means or phoning to understand.

I have an Account [protected] which I request to be debited on acc ***8323.
I am also Third party payer to account [protected] from same account **8323

I check with you Call centre to confirm if Debt went, all say yes but my dad again for the 3rd month they telling him it is not and HE again Payed cash today (31.08.2017)

last two months same thing happened and he paid and I also paid and no one said anything about double payment.

Where did this money go because he paid cases and I also paid{ for mine and His} ( this was for last month)

[protected]:07:48 PM Payments (R682.67)

what’s the issue? because no one knows whys is debit for third party not going?

please team Leader in charge Phone me on [protected].

I was supposed to pay for my account ([protected]) on the 28th September 2017 and on that day in the afternoon I called the call center since I wanted to upgrade my bouquet and to have my payment date changed to the 4th October 2017 and was told that I needed to pay a certain amount which was to serve till the 4th and this I was to do the following day 29 Sept 2017. To my surprise on the 29th Sept 2017 when I was about to pay the amount due had been hiked by a R50 re-connection fee, since I was not prepared for such I decided to call multi-choice for clarity only to be received by this uncooperative lady by the name Melisiwe (between 1:05pm-1:15pm) who of-cause insisted I was to pay the R50 since services had been dis connected already. After insistence on the fact that I had been give room to pay on the 29th without re-connection fee the lady then promised to listen to the initial call (of the 28th Sept) she said she would come back to me in 2 hours but till then Melisiwe disappeared into thin air.
I need to be re paid the R50 I paid as re connection fee.

I had the most rude person speaking to me on the customer service line. I understand that her "system was not working" but not even willing to take my email and send me a statement once the system had gone online? Interupting me when u speak and telling me " no you interrupted me". The peak of laziness I feel disgusted at this service as I still have no confidence that my account will remain open after I paid my account bit still got a message on the decoder of payment. Words of wisdom to the rest of South Africa, rather let the local DSTV franchise sort you [censor] because the customer service is the worst ever! Mark my words, you will never ever receive recognition for customer service.

I have dstv just for my sport channels...I use the info on supersport channels to take soccer bets...last year I use to get on the soccer info the logs of all major soccer leagues the goals scored and the point the teams have even highest gaol scorer...now the channel only shows the log for English premier and Spanish la liga and sa league. Why did they take away France Italy Portugal ...

I got informed that my services are suspended as per my instruction. I called Multichoice and informed them it was not me and they should fix the error .
I was informed that they got a request and if i want to re-instate i have to find a checkers or pick & pay and make payment. I informed the agent and supervisor that i did not request the cancellation an why must i pay the price for and error caused by multichoice. The answer is simple it want the service you must be punished because you requested the cancellation. I asked that they review the recording and get back to me as the customer cannot inconvenience because of a supplier error.
Still waiting
ref [protected]/I112

I paid my dstv R800 June, R750 July, R750 August...May it was off...disconnected...not on my side at the offices because I didn't have money to pay for that month...Now in June I paid and it was reconnected long before I got home to call or anything...no messages etc. July I paid again apparently R38, 00 less...oky that I know now...August I paid again R38. Less... Now last Monday it was disconnected. I tried to switch it on through self service...after all I did pay...no help. Same day I phoned in and paid R200 extra! So for August this far I paid R950! Just to watch some TV...she reconnected the decoder after I paid and phoned in for the third time. I then asked her to downgrade so we can just watch TV for the month because they still keep saying I'm in arrears...which I don't understand but ya! Today again I had to phone in to get it reconnected on extra/easy view. But I paid a whole package amount and extra. Who can help me sort this out please? Cause i still have to pay within the next 48 hours R114, , or it will be disconected again. All this d8sconections is çostiñg me R50, extra and I didnt even ask to be disconected. May month i did phone and asked to disconect it because i couldnt afford it...why do i have to pay all this costs for nothing...or no proper service?

Would like to know who authorised our account to be disconnected just before the biggest boxing fight in the world. We did not give instructions for this to be done and want to find out who is responsible for this. Every time we give a simple instruction to disconnect our primary decoder and connect our holiday decoder and vice versa we always experience inconveniences due to incompetent staff. Pinheiro. [protected]

My account was suspended due to unpaid account through a debit order, after the disconnection I then paid the account R780.00 via EFT and then called customer care for reconnection, I was assisted by Elvin Witbooi who reconnected my decorders and he requested that I should email him a proof of payment which I did. To my surprise after 3 days I was disconnected again, I then dialed *120*68584# to check my balance only to find out that my account is overdue with R479, 68 which shocked me and I then had to buy airtime to call the call center again to need further clarity in this regard and to ask for reconnection once more, this time I was assisted by Thandi, who promised that the issue will be sorted as a matter of urgency. I therefore plead for your assistance in these regards

Yours
Rikhotso GH

I logged onto self service on Saturday 12/08/2017 to upgrade from a Compact to Extra. During the upgrade I was requested to make the payment which I did not and opted to pay later. I then did not receive the additional channels. When logging into my account on Tuesday, I was charged the Extra amount still without the additional channels. I called in and spoke to Masego and Nhlanhla Thabethe who refused to look into the matter or requesting a journal for approval because I did not call to inform them on time that I do not have the channels. I have changed packages before and never had the problem of channels not showing and when this happened I thought the change did not happen. Can DSTV please tell me why I must pay for a service that was never rendered to me and why their staff refused to pass a journal for approval, Please. DSTV think they can just provide poor service and allocate people to tell me it is my fault their system did not upgrade my package and that I must pay them for their system fault. Where have you ever heard of someone paying for what they never received? This is beyond ANNOYING.

I have posted on 23 august a complaint about the explora I did not receive. Two days later, more calls to dstv and.to emails to multi choice. No progress. Take the courier service FedEx on because they gave the explora to incorrect people. Don't punish innocent people. Rectify the situation. I have done nothing as a client, besides been loyal and paying every month. Contact me please on [protected] PR [protected].

Dstv is no longer fascinating due to the repetition of programs, stories, reality shows and documentaries are being repeated and you no longer take the initiative to change your programs. We are paying for the same shows monthly, e.g scrubs you have been playing the same seasons for over 6 years. I am actually considering cancelling my subscription. My number is [protected] should u want to contact me.

My service was suspended beginning of June as I was sorting out some financial matters. To my surprise when I went to one of the stores I was informed that to lift the suspension on my account I need to pay subscription from June to date and they couldn't inform me as to why I should be liaible for viewing if the service was suspended in June. I need to make a payment however the amount I was told is totally unethical, I just don't see why I should pay for services I didn't get.