MultiChoice Africa / DSTV
reviews and complaints

I`m a pensioner and only receive my pension on the last day of the month. You insist that you want your subscription fees on the 27th of each month. Last month you have stopped my DSTV when it was not paid on the 28th. I have paid my fees on the last day of August and you have reconnected my service. Please take note: if Multichoice is too poor to wait 2 or 3 days until I have received my pension, then you may cancel my subscription and I will do without DSTV. You have also now added a re connection fee to my bill which I`m not going to pay since my account was still in a credit when you stopped it.

To whom it may concern,

Would DStv please do something about the content of the music channels 321 - 327 which have by and large undergone Africanisation, except for VH1.

Channel 325 used to be the go-to music video channel but of late it is a total hodge-podge of minor American mainstream music and a large slice of disgusting content with sexual & blasphemous language.

I am by no means a prude but do we really need women denigrating themselves by shaking their huge arses like total [censored]s (and if not the case why are they censored out) and the language and continual use of the F-word and N-word is quite disgusting no matter what the colour of the artist.

I would be appalled if I had teenage daughters today that wanted to watch music videos and were subjected to such utter garbage.

M-Net should be ashamed of themselves especially in this day and age of woman abuse and such content does help the plight we find ourselves in today!

E19-4 service is scrambled message been on my screen for over 2 weeks. I have reported this matter to 011-2892222 and even went into the PE office of DSTV. I have not received positive assistance thus far. 011-2892222 advised me that a IT guy would load a package for me since I have no package anymore although my account is active and my debit orders are still deducted. I have been informed that the Walkas are being phased out, but everyone else I know that owns a Walka, still has their connection. Please do the right thing and fix the E19-4 service is scrambled. DSTV owes me this. Thank you.

Hi I'm currently residing in polokwane. Every time we have bad weather I get an error (E48-32) . When I call customer care the response is "call an installer" . When I call them they charge me R600 every time they come. You can imagine during summer when it rains count less time's how much I end up paying. It's just too pathetic and unjustified.the problem is customer care seems not to hv a solution except "call the installer"

Trying to fund my box office account with dstv is absoultely frustrating. Fnb used to have an option to pay directly into box office and it was available to use within 10 mins. That option no longer exists. Now we have to wait for 24 to 48 hours before we can hire a movie. Please give me an alternate way to pay into this account where we can use it immediately. The people working at multichoice in durban are useless at their jobs. They dont have the will to hell their customers. Now I understand why so many people are switching to Netflix.

Very unhappy dstv subscriber

Hi

In July Multichoice had a system upgrade, and after this, it automatically transferred your credit balance from your main account to your second home account

I chatted to the consultant the beginning of August, and have requested that this gets rectified as it is a system fault and was told I will not be
disconnected. Alas, none of this happened and I also got disconnected.

Acc number: [protected]
Last enquiry ref no: 6053
On 28 Aug 2018 - I get notified - all is on order now - and you have checked and rectified the error on our System.
The credit balance has been transferred to the Residential account.

And then Thursday, 6 Sept 2018 - everything gets reversed again - credit goes back to second home and I owe on the main account.
And now it is due, and I will be disconnected again

All transaction history of my accounts are now also not available online

I want my account audited and checked and have a proper re-con and explanation done

Transaction history of all debits and credits to be checked

I do not need a - We apologise for the inconvenience caused.
We have checked and rectified the error on our System.

I want this fixed and would like this complaint recorded and escalated to a supervisor/manager

Thanks
Rgds
Natalie

I have never experienced the level of disrespect and dishonesty from the technicians sent to do the installation on behalf of dstv. Name of the accredited installer I was dealing with is being installations. ...each time the debit will be coming out of my account I will be reminder of how bad it is to be locked in one supplier...I wish BCCSA would do something to ensure we have enough competition...I will cancel my subscription with DSTV immediately

I contacted dstv on Wednesday the 29.7.2018 regarding a refund it is now 8 days later and I am still waiting for my money back. I send all my details as requested to Ntombisuthi and did not get any response back yet not a call or response to my email as I requested. It surely doesn't take this long for a refund or a response. After sending numerous emails and contacting dstv I cannot believe that the service is non existence.
Dstv was switch off even though the payment was made in advance. The full payment was made on the 25.8 but the account was switch off on the 1.9 and it has been off ever since. I do not want it back on and would like to have my money back.

The time it is taking to get a response is pathetic to say the least. I am frustrated and this is the worst experience I have ever had with multichoice.

You have been showing Series 13 of Judge Judy at least 4-5 times repeatedly now on Channel 132. Yet on Channel 194 (ETV - which I know is not your channel) is showing Series 17. Why do you not show the updated Series also because it is really frustrating watching the same series repeatedly? I pay plenty enough money not to watch the same series and episodes shown constantly so many times before. I would appreciate you attending to this otherwise I might as well just watch SABC which is over R950.00 cheaper.

My mother downgraded to DSTV access from compact because she could not afford compact anymore, when this was done, I was with her in a DSTV shop at Thavhani Mall. We paid R50 to downgrade and my mother received an SMS indicating that she could watch all the channels on DSTV compact, furthermore she received an SMS to pay R322 in order to continue watching DSTV compact, when I called the call center today, the recipient indicated that we have to go back to the shop and downgrade again and pay R50 again, my mother is unemployed and of age, and I feel this is unfair to say the least. Customer number [protected] GM Mulaudzi

I haven't been subjected to a level of incompetence like the torture that i am currently being subjected to. Called in yesternight asking for a simple assistance to deal with an error message. In a speed of a lightning, the mediocre consultant managed to duplicate my accounts and i am currently owing R4165, despite being on price lock. Every consultant i had the displeasure of calling since then recited a phrase of escalating the issue. I haven't been able to watch TV even as I write this frustration. The consultants this morning are still escalating the problem. My loyalty is being tested in a mediocrity manner. As if it wasn't enough, there's is no number to call when frustrated by the blatant incompetence.

Several times incorrect debit orders requested on account. Callcenter explained and give excuses but the impact on this is greater. RD on accounts and bad credit record at my bank. No debit order authorization for Multichoice to debit account. 2 packages on account-Holiday package activated for 4 days and incorrect premium calculated. Premium for R920 calculated to R2400. This is not even close the correct premium. Then Multichoice already done debit order run and can not be stopped

My service has been suspended even though I made payment on 31/08 I have contacted the call center and was told to send the proof of payment. I have sent it and still no service. I spoke to Sibusiso and Nandipha I refuse to pay reconnection fee my subscription is R249 and insurance R20 and I received an SMS to pay R335. Please explain.made payment of R280

We have had it with DSTV. We have two self catering houses with companies renting during the year and then holiday goers in December. Since last year we have had endless problems with payments not being allocated correctly and our services just being suspended even though we make our payments with amounts confirmed by DSTV before the due date. In January this year we went to the DSTV office in Vredenburg and one of the consultants assisted us. After hours off reconcilliating our account as well as a lot of reversals of over payments and yet again another payment of R1429 we were eventually told our account is reconciled and definitely does not reflect any outstanding amounts. We were given a monthly amount to pay and assured that all our problems were sorted! Hahaha - what a joke! On the 11th of August our service was yet again suspended! This is just done with no sms or email beforehand as a warning! Yet again we sit with red faces infront of huge companies who rent from us because they do nit have any DSTV to watch! Do you have any idea how humiliating this is for someone who always pay their accounts on time. Yet again we went to the Vredenburg office ti find that the consultant who helped us no longer works there...so there the whole fault finding process starts again! 3 hours later we were informed that the consultant mistakenly didnt add one month's subscription when he reconciled our account. What? What do you answer to that...how do you try to understand that an amount of December last year would only show in August this year as outstanding after an account was reconciled in middle January? No this is not acceotable - this is not how you operate a business! Someone is stealing our money somewhere. Needless to say we had to pay another R741 before our services wete reconnected and our renters could happily watch their DSTV which we pay for. And wow the monthly amount for DSTV is not just R1577 as given by DSTV it is in actual fact R2100 with all the extra payments we make! I honestly hope this complaint will reach the correct Manager! Iit is high time that another company opens its doors as DSTV has the monopoly and have no competition this is why this is happening!

I'm not happy with the service I'm getting at multichoice, I asked for my service to be downgraded and paid for that service sadly now my account has been stopped and I'm being told I need to pay reconnection fee at whose expense because i paid and asked for a downgrade. What I fail to understand is when i upgraded in December it was done within hours but downgrading takes a month?

What an inconvenience...

Kind Regards 

Gontse

[protected]

My newley installed DSTV setup has been giving problems. So I have been trying to get a hold of technicians to come and fix my problem and so they said that they would come and fix the problem today after 2 pm. I decided to take the day off at work since we had an agreement. The technicians ended up not coming. This has been going on for 2 weeks now. I'm starting to hink him of cancelling my account since I'm paying for nothing.

Good day

Since I applied for a dstv price lock package on the 18 of july 2018 on my partner's behalf as the account is in his name but the money will be deducted from my account
I have sent all documents that were requested from me but amazingly they only received my partner's documents mr v xokiyana i'd [protected] and dstv account number [protected] and my i'd number is [protected]
Everytime I call to check the status of the account... My documents haven't been received over and over again i've sent those documents and have sent them and have sent them but they are still not being received
This is very frustrating and upsetting

G. L Moiloa

Hi

Please can you advise why do you dubb the movies from Hindi/Tamil to English?

Can we not read and watch at the same time? By dubbing the movies or series you actually ruin the movie because all the voices are different and IT DOESN'T SOUND Right.

So please explain why do you dubb the movies? I rather watch toptv because they give you the option of weather to watch in the original language (Hindi/Tamil)with subtitles or in English, WHY CAN'T YOU DO THE SAME?

A.Samuels customer no. [protected]. Ive just about had it with Dstv n there service delivery, its been many months that I've had a problem where by i pay my acc. But it does not reflect or it does but only in my box office acc. I've spoken to countless ppl in your service delivery to fix this problem n every month they assure me its been fix, just to find my dstv cut again n again n again every month. Last month i was told that my residential acc. was not set as my default acc. n that it has now been fix but yet again today my dstv gets cut. Is it just me or do you have a bunch of retards working in your service delivery room or is it that your system is so messed up that they dont know how to fix this problem? Im redlined and im considering canceling my dstv for good n just go over to Netflix because you pepeol reali don't care about your customers. This problem can go on every month n be fiex every month after i waist time n money to call n hang on a line for you to find the problem...i dont get my money back! Dstv got my details let hope i get a response.

I was a keen viewer of the windeck series on ETV. We reached the climax with the star Kiluanji proposing to Anna Marie on a plane, while Victoria and Henda continued planning to rob the home of the Vos's. Next day the series was taken to old episodes which we had already watched, I thought it was just a mistake, unfortunately since then Windeck a beautiful Angolan series has not been aired. Why? May we please see how it ends. I am a disappointed viewer from Zambia.