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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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8:53 am EST

MultiChoice Africa / DSTV marketing enquiry

Good day

Today I escorted my friend to a dstv advert casting at Graycasting. I was highly disgusted by how the men that were managing the the auditions were so disrespectful towards the females. There was no sense of respect and they chose to embarrass girls infront of many people. I'm not sure if this was due to high stress. But it sure doesn't represent the brand well. Please see that you investigate this matter.

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4:18 am EST

MultiChoice Africa / DSTV Advert

The advert being plighted on DSTV about the Explora, where the friends are playing charades and the lady does not know any of the answers. I feel that this is a form of playground bullying. Can the message of not missing out be delivered another way. I feel empathy for this poor woman and it takes me back to the playground. There is enough of bullying in society and why should we see it on our screens as well. She is clearly uncomfortable and this does not motivate me to ever get an explore. If I do it would remind me that I too have been bullyied into getting one.

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Hazel Joy
, US
May 02, 2017 8:07 am EDT

You have to be joking. You know this isn't real right? You clearly need professional help if you can't get over playground ####.

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6:07 am EST

MultiChoice Africa / DSTV bad service

Last month I did not made a payment on the 15 of Feb. so on the 27 I went and made a payment of 950.00 the amount that was showing on my sms on the 5 of march I came home and my dish is of my arrangement with them is the 15 of each month now they telling me now it is the 2 of each moth but for the last few year I pay every month the same time now they want me to pay anther 659 the is not fear because on no statement the is amount showing like that and the only thing is the amount that was showing is 950 now what must I do know. [protected]

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9:32 am EST
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MultiChoice Africa / DSTV poor content & endless repeats

This is more of a general observation:
The content provided by MultiChoice Africa / DSTV on the "premium" package is not worth the money it costs.
I'm an expat from SA working in Lagos Nigeria and my company covers the cost of the DSTV subscription, otherwise I would have un-subscribed long ago, as I did with my subscription in SA.
Endless repeats, branded and advertised as "new and exclusive" - who are they trying to fool?
Rubbish advertisements, mostly advertising their own products - If I had no subscription I would not see those adverts. Since I am subscribed already there is no need to bombard me with pointless adverts about something I obviously already have. Rather pointless - duh!
I suspect that, despite their expensive subscription rates, they are still trying to supplement/boost their earnings with external advertisers, which seem to become fewer and fewer. Over and above that they don't seem to have enough actual content to fill a channel without the constant, lengthy ad-breaks and endless repeats.
Not worth it! At the next renewal/payment date I won't be renewing. There are feasible (and cheaper) alternatives out there.

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Carroll Mrs
, ZA
Mar 12, 2017 11:20 am EDT
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Totally agree with the complaint. And these old movies playing over and over and over and over and over and over. I am so sick of seeing the same movies. Also, why have hour long programmes on Sundays. At least if it was 30 minutes max we might see something we haven't seen.

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5:48 am EST

MultiChoice Africa / DSTV sports

I am very disappointed because you show a wide variety of sports on your supersport channels but you stopped showing nba basketball since the beginning of 2016/2017 season and it very inconveniencing because I am no longer able to watch full basketball matches but have to settle for highlights on the internet and I think you should bring back nba to supersport because I really dont want to miss out on full playoff action which is starting next month.

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2:59 am EST
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MultiChoice Africa / DSTV all channels/movies

Good day

I am very disappointed that the movie channels 110, 111 and 112 repeat the same old movies over and over. As a dstv compact package payer could you guys atleast improve in the movies or add a extra channel like 101 or 103 cause the fees will increase by first of April...actually its not only the movie channels ALL SHOWS ARE OLD AND REPEATED OVER AND OVER so why the increase if there is no change in old shows and repeats

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12:04 am EST
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MultiChoice Africa / DSTV explorer lock package

My account number [protected]. The money was not received in the beginning of feb, so on the 8th of feb i did a payment of 500. Then end of feb 1085 is deducted and on my dstv there is no mention of the 500 that i paid to dstv.
THis is fubared as I now officially have paid 500 more than what is needed and I want that money back . Cell number [protected]

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7:35 am EST
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MultiChoice Africa / DSTV payment

I always do a an eft payment every 1st of the month never had a problem only yesterday I had when payment was done but for some reason dstv didn't pick it up and today they blocked my account.
For no reason and I did tell I paid the account.
Yesterday they sent me an saying if I paid my account on the 1st of March dstv will give me 100mb of data they sent via sms and the
Consultant said that is a lie they do not do that hey but dstv lies to its customers .

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3:52 am EST

MultiChoice Africa / DSTV debit orders

Since January 2017 I have been having endless problems with Dstv.
I have taken the price lock package and was assured that it would only cost R539, 00 per month.

They did however inform me that the first month there would be an extra charge which I understood.

January came and the debit order was R941, 00, i immediately reported this and was informed that someone would contact me back. I went to reverse the amount because I felt they were in breach of contract.

February came no one had yet called me and the amount has was R1430, 00 I again reversed this amount and called the offices. No one has yet gotten back to me. I have even checked that they have the correct contact details.

I am extremely upset and now i will sit with a huge bill because of there incompetence.

I have now blocked them from my Bank Account because they do not stick to there word.

Aneeqah Martin

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10:36 am EST

MultiChoice Africa / DSTV customer service

To whom it may concern.

I'm january 2017 I enquired about the cost of dstv extra. When decided to watch mnet tonight it indicated my package had been lowered from premium. Non the less when I made payment it was strange the amount was r457 yet I did not question it because I did not change my package. When I called in the cape town call centre advised me I need to pay r300 before my package gets changed. When I spoke to a team leader he advised no compensation however he asked how I would like to be compensated which makes no sense. Non the less I refuse to pay extra as it was not my error and I hope that dstv changes the call centre staff

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Melvin Harmse
, ZA
Jul 18, 2019 5:12 am EDT
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Good day Price Lock / Multichoice
I Tried now for the last 3 days to get hold of Price lock billing department, MultiChoice provide me with the number [protected].

It is so sad and disappointing to be such a large organization but after-hours service is extremely poor.
I hope and trust someone can call from Price Lock at [protected] or [protected].

Regards
Mr M Harmse.

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2:53 am EST
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MultiChoice Africa / DSTV movies

To whom it may concern.

I am very disappointed that the movie channels 110, 111 and 112 repeat the same old movies over and over. As a dstv compact package payer could you guys atleast improve in the movies or add a extra channel like 101 or 103 cause the fees will increase by first of April, I expect better service from you guys...
Thanks
Your response is much appreciated .

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7:24 am EST
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MultiChoice Africa / DSTV explora 2 - catch up

I recently bought an explora 2 in order to catch up on my favorite sport, was installed about a month ago. Funny thing is my explora was swapped 3 times in 2 weeks as they could not explain why the it did not respond to the remote control especially in the dark. I eventually gave up and did my own research and discovered that it is due to infrared interference with the TV due to poor quality remote.
My major problem though is that I discovered that if you watch catch up especially sport where there is fast movement or running, the picture becomes blurry and very bad however this does not happen on live tv or playlist. My installer came and could not find anything wrong, advised me to go to Multichoice. On the 25th February 2017 I went to Multichoice at N1 city, I pointed out the issue and they did not believe me until I showed them on their own tvs on the floor. Suddenly they could not believe it, shocked and first time they notice this . They told me that there is nothing that can be done as they suspect that it is due to the compressed hard drive/ software on a smaller explora. I just insisted that I would like them to log a complaint, only the be that there is not much they can do if it affects all. I expected Multichoice to take my issue, investigate it and hopefully learn something that can help them improve their product. Clearly not. I am frustrated about this explora 2 . I had to demand a manager for them to agree to log my issue. I would swap it for the first model if I could.

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10:56 am EST

MultiChoice Africa / DSTV box office

Guys please sort out box office it is flipping ridiculous that you offer a product that never works. I have to always call and it takes more than an hour to get the movie every time and this last time after an hour and numerous attempts and all the trouble shooting with help desk and then she just said she will have to escalate it and there is nothing she can do this is really unacceptable. Don't off the service if it does not work.

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6:46 am EST

MultiChoice Africa / DSTV dstv explora

On the 31st Jan 2017, I had activated my dstv explora, 2 hour long call and still to my disappointment was not assisted correctly, i was given the wrong package and had to call again and go through the entire process again, that same day I was requested to pay R402.00 and thereafter for the following months i would be debited on the second of each month which i had set up with my second call to the dstv call center.

On 13 Feb 2017, I receive a text stating if i do not pay R507.73, my service will be suspended, i then called the called center again and apparently this was some sort of mistake, and i had to go through all my details again and set up my debit order for the second time, i was relieved as everything was sorted out.

Then, on the 15 Feb 2017, I receive a text stating that if i do not pay R629.09, my services will be suspended! so again i call the dstv customer care line and my service really had been suspended, yet again to find out that it was no fault of mine, but a miscommunication on their side and was apologized to, however i had to go through all my details again AND set up my debit order for the third time!

Today, i have hit my limit, when i receive a text stating that my services have been suspended and will be reconnected when I pay R277.09, i had then called the dstv customer care line and obviously they have no idea whats going on, cannot find the issue on the system and have promised to call me back, however i am still awaiting a response! AND MY DEBIT ORDER INSTRUCTION WAS CHANGED TO THE 29TH WITHOUT MY AUTHORISATION!

WHAT IS GOING ON IN THESE CALL CENTRES! I AM BEYOND LIVID WITH THIS SERVICE! IT SEEMS AT EVERY SMALL STEP, THERE IS MONEY THAT I HAVE TO PAY AND WE HARDLY EVEN WATCH TV!

THIS IS RIDICULOUS! I HAVE NEVER BEEN SO ANNOYED AND DISAPPOINTED WITH A SERVICE IN MY LIFE!

THERE IS NO CARE IN THE WORLD FROM THE CALL CENTRE AGENTS, AND IT CAN NEVER STAY RESOLVED BECAUSE AFTER EVERY FEW DAYS I RECEIVE A TEXT FOR PAYMENT!

HOPING THAT SOMETHING CAN BE DONE ABOUT THIS INCONSISTENT UNHELPFUL SERVICE!

THUMBS DOWN!

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4:28 am EST
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MultiChoice Africa / DSTV unethical behaviour from disney book club

good day
i am a very very unhappy client i have been a dstv subscriber for a very long time and always expected the things dstv advertises has been checked and are reputable.when disney book club was running their bookclub promotion i entered for my daughter in september last year, i then became a member on 24/10/2016.they have debited my account every month since then and did not deliver any thing to me including the welcome pack.i phoned them on numerous occations with no avail, until 1day i managed to get tracking numbers and found out they have been sending my packages to the wrong address, and someone else was fradulently signing my name n taking the things i paid for.when i queried this they did not even send a letter of apology, in january the courier service recovered some of the books i paid for which was damaged with writing on most pages.this is unacceptable.to date i still have not received re-delivery of the things i paid for, and when i queried again this morning i was told to wait another 14days which is what i was told in the beggining of january...this is very stressful and unethical for them to do.dstv should not allow people like this to advertise they business because it brings down the reputation of dstv.and i would never have subscribed to this but because i saw it on dstv i thought it was reputable.

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12:46 am EST
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MultiChoice Africa / DSTV dstv always disconnects me on sundays

Every sunday multichoice disconnects me it alk started now in 2017 after i made two payments which had to cover for Jan and Feb and next payment will be on March but since then they always disconnects my DSTV which is not pleasant at all .Im tired with this service Im really fed up spending my airtime to call them after paying R350 for jan and R450 . [protected] and being told the is someone who claimed my R450 why not fix things.

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1:23 pm EST
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MultiChoice Africa / DSTV fraudulent cash costs poor service

I was contacted by Onair to upgrade my DSTV and intall an extraview. I was advised that there would be a R2500 installation fee that will be covered by Onair. Their installation fitment centre was City to City. First they did not keep their appointment and failed to let us know timeously. Then when they did arrive they wanted to charge a cash upfront R500 extra to hook up the extra view. This was not part of the afreement with onair and when i refused to pay the hidden cost that i was not told about City to City left without installing our extraview. I phoned Onair multiple times and each time i am told that they will get back to me. It has been 2 weeks and i still get the runaround. Now my DSTV premium has the extra view charges on it and yet i still have nothing comnected. This is the worst service i have received and feel that the cash upront fee was iether fraudulent or Onair lied to get a contract.

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10:49 am EST
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MultiChoice Africa / DSTV I am complaining about bad service.

My DSTV account number is [protected] and my complaint is as follows:
In the month end of Jan/ beginning of February I received a message that I was owing R710.43 I had connected 2 DSTV's and I wasn't aware that the second DSTV had not been paid for for the month of Dec as the other decoder is used by my tenants. I never received any messages that I was owing in Dec 2016 for Jan 2017 as its paid in advance. So I asked DSTV to block the other decoder as I was paying for mine (compact). Bear in mind that i've been a customer for DSTV for more than 10 years now, afterwards I received a message that I had to pay R477.04 after they blocked another one. I paid it because my DSTV was blocked. Today the 17.02.17 I received a call to pay R24.00 and I was threatened that if I don't pay the R24.00 my subscription will be blocked. I'm very upset with this kind of treatment so if I'm no longer valued as a customer for DSTV, then its well you can go ahead and block it for R24.00

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Fana Monday
Germiston, ZA
Jul 23, 2021 10:10 am EDT
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Am complaining of respected movies this thing is not fair we pay so much money

107/ 108/112 please help change you system guys this not good

My Monday mgwambi from germiston and I pay 535 +115 for mpumalanga at home so please buy movies guy

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7:16 am EST
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MultiChoice Africa / DSTV customer service

I applied for the dstv explorer price lock three weeks ago. An agent called me back and asked the usual credit questions, I received and sms to advise that my application was successful and I needed to email my id, proof of address, proof of income and bank statement, which I did. I received an email from an agent at multichoice in responded to my mail and advised that my bank denied the debit order application. I went into my branch and sorted out my bank account and emailed the letter from my bank to the agent. I was advised via mail that I would receive an sms within 48 hours. I have subsequently heard nothing from multichoice, this has been 8 days. I have now called the call center 8 times and been advised that my application has been escalated, every time to no avail.
Multichoice is lucky that they have no competition, cause they would lose a lot of clients if this is the level of service.

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4:56 am EST

MultiChoice Africa / DSTV box office

I object to being charged a box office rental. I view box office as a monopolistic act in making subscribers pay for a service that subscribers have been given the expectancy that they will get as part of their subscription.

I have not activated or applied box office or agreed to its terms and conditions.

I have never and will never rent anything on box office.

I appeal to all south Africans to support Ban box office.com

Andre Brink.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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