MultiChoice Africa / DSTV
reviews and complaints

Iam disgusted with DSTV Embalenhle satellite branch. I bought my decoder on Saturday for cash. They promised to install it for me the same day, as write this message today (Tuesday) no one has bothered to install it for me.The worst thing is that they gave the me decoder and promised to come along with the dish and LNB.I phoned them, visited them, they don`t want to give me my LNB and Dish. They keep telling me that they will come and install it for me.

I couldn’t be more disgusted in DSTV! I cancelled my account back in Aug 2015. Earlier this year, I get a phone call out of the blue saying I have been handed over because I still owe DSTV money. I was totally shocked! I haven’t been with them since 2015? And Jan 2017, we did a change of ownership, which DSTV doesn’t allow if there is outstanding money. So why on earth after all this time, will they say I still owe them money?! I can only think it is because the company is in serious financial trouble. Needless to say, after countless emails back and forth, I still haven’t received any clear answers. Because each and every email I send, someone else answers and NEVER does my questions get answered.
I’m sure I’m not the only person DSTV is harassing like this. I won’t stand for this, I’m sorry!

I have had my DSTV account (R899 pricelock) since June 2016, and since then I have had endless problems. I contact DSTV, every single month and sometimes even more than once about my debit order either not going through at all or a ridiculous amount going through? It's now now 15 months later and the issue still hasn't been resolved. I have been to the DSTV office in Randburg but this never helped either? I have spoken to a "DPP line manager" who hasn't bothered getting back to me with regard to my mess up of an account- due to someone's lack of knowledge at DSTV. I have requested a cancellation figure so that I can pay it and cancel my whole package and cannot get that either (yes, my account is that much of a mess). I have now exhausted all my options in trying to sort this out. Every month end I get so angry because it's my time, my petrol money, my airtime, my bank charges and yet no one at DSTV actually cares, obviously customer satisfaction doesn't matter and will never matter!

My complain is on the televised soccer teams. I am using a compact deal rather than a premium deal, so I sometimes feel like paying a compact is useless since the strong teams are that are playing are not televised, I feel like they are forcing us to pay the premium deal forgetting that not everyone can afford the expense of the premium deal. Example is a match that played on 27/09/2017, the televised match in SS3 was Manchester United vs Spartak Moscow which was a very weak game instead of Chelsea vs Athletico Madrid which deserved to be televised for compact users. This occurs on multiple occasions so I am pleading with them to be ethical cause compact is expensive as well even though it is below the premium bill but it is still worth their consideration.

To whom it may concern

Account no: [protected]

I had a pricelock deal with Dstv for the Explora 1 for 24 month which concluded at the end of Feb 2017.
In August I applied for a new Pricelock deal for the Explora 2. When I applied for the new pricelock deal, the consultant I spoke to picked up that the previous pricelock deal was not Cancelled on their side. But she sent an escalation to the Pricelock team to cancel It.

I followed up on this on numerous occasions and was assured that it has now been resolved. However on the 26-09-2017 I followed up with them again to check how much will be debited from my account, for budgeting purposes. I was then advised that there are 2 pricelock plans on my profile and the Magtape has been sent out to collect on both.

I then advised the consultant that this is incorrect as the other one was cancelled as it concluded in Feb already, and that the cancellation was confirmed. She again escalated it to their Pricelock dept, and she said they will contact me regarding the refund.

On the 28-09-2017, my account however was in fact double debited - an amount of R1834 was debited on my account, and in following this up with Multichoice, I was again advised that i was debited for 2 Pricelock plans, the new one for R1309 +R34 (box office) and on the "OLD" pricelock plan an amount of R489. I find this incompetence Highly unacceptable, as this issue was identified a long time ago, and should have been resolved before its now costing me money.

And to add insult to injury, since this query has been escalated, I have still not received any feedback from the Pricelock dept. I really need this query to be resolved ASAP

I have also lodged a complaint on HelloPeter, so I would appreciate that you resolve this as a matter of utmost urgency, as I do NOT accept that now have to bear the brunt for your staffs incompetence

Regards

Estelle Anderson

Personal Info

First name
Tshepo

Last name
Oetsi

Contact Number:
[protected]

E-mail address
[protected]@gmail.com

Message

Message
I am african male residing in Marquard Free State 45km from Senekal OK furniture free state,

I purchased DSTV at Senekal Ok furniture on 2017-09-15. I made follow up on 2017-09-18 where the was a lady who told me that I was supposed to bring decoder to someone who is installer around Senekal free state, I explain I dont knw him she provide me with details of that installer unfortunately she was not sure who is that installer. I called after 10minutes I asked to talk to manager who gave me multichoice number to phone n get installer around me area. I called multichoice n installer near by was Calvin with cell number [protected]. I called this guy from 2017-09-18, checking with him almost after every two days, unfortunately he give me different reason like he has problem with vehicle, or there are no dish, multichoice promised delivery and he never bother to let me knom. I called and sent him messages but till today he never come to installed. I spoke to salesman who promised to interact with installed but till today never resolve. I called multichoice Bloemfontein they keep on reffering me to Calvin and wa given other installer on cellphone number [protected] n [protected] whom both informed that they are very far from my place of residence

I hereby request OK management to get in between hence um struggling and my family wana watch TV.

I came to randburg to upgrade my decoder and i was given a decoder in an old box but it the decoder looked fresh. It got tested with their cables and it was working fine. I got home and opened the new stuff but the power supply cable was not working. I decided to go test in my neighbours house and decoder is working fine but how can a new power cable be not working. Now i have to take my money and buy a new one . I feel robbed because in the first place maponya could not help me and i had to travel all the way to randburg.

I am deeply saddened with the Manchester United fans working for DSTV who have subjected all soccer loving dstv viewers to only Manchester United Champions league coverage!

Maybe you have forgotten that the Uefa champions is a competition comprising of heavyweight European champions: real madrid, bayern and barcelona, hence its only fair that dstv gives fair coverage of these matches on Supersport 3 as well. How on earth does Dstv make the United v Anderletch or spart moscow be the featured match yet they are big games pitting Barca v Juve? Is it fair that you will only show the Man United as the featured match on Supersport 3 throughout the group stages. While their fanbase is huge, dstv should not lose sight of the size and stature of real madrid and barcelona.

I pray that common sense will prevail and will start to ensure a fair coverage of other teams. I m sure you do not need reminding that dstv subscribers are not only man united fans. Would it hurt for dstv to rotate games on Supersport 3?

I officially closed my DSTV account over 2 years ago, made my final payment later then i wanted because of a mistake on your side. Now i am being pestered by non existent arrears weekly, regardless of me closing the account due to utter negligence on your side.

One further issue i have is that from the very start of my utilizing of your services, i was assured that because i had made only cash payments, my DSTV would not run if payment was not made, as it is a month to month service. So what DSTV has gone and done is officially overrun that service without my knowledge, even after i had un-linked my smartcard & removed my decoder and now i am expected to pay for negligence on their behalf.

The onus was on me and if not for calling i would not have known the disconnection time and payment needed to close the account. Hence the reason for me directly calling your offices and discussing the disconnection over the phone. I was then told at that time that i could not close the account immediately that month and was required to pay for the next month after one of your assistants told me " Account needs to be cancelled a month before and payed a month in advance before termination can continue", which i proceeded to do as per advisement.

DSTV has now gone a further month over the requested termination "All this in 2015", without my knowledge or use and now requires me to pay due to a monumental error on your side.

This is why i left DSTV...Bad service, no help, over paying and under-delivering.

what a poor service we getting from DSTV. How long does it take to allocate payments to our accounts? i was promised a turn around time of 24 to 48 hours to have this issue resolved and now its been almost two months.

i get disconnected every after three days and this is frustrating to me as a loyal paying customer and now the re connection fees keeps pilling up.

i dont have money / time to be calling DSTV all the time, have this resolved as soon as possible.

case number : 9089965
Acc No: 8377477

Thanks,
Tshepo

the service was disconnected due to balance R851 which we have no flipping idea how it got there while the account was being paid and due to incomptency of dstv staff and stupid online rservice that gave incorrect information that was lsupplied to us put us in this ridiculous mess that could have been prevented. Account [protected] I need the calls that was made about this account July and August because I clearly remember being told by a lady that the only amount that was due on July 2017 it was R250 which was payed as per your consultant and also a call made to inform that the account holder is no longer working can a debit order be stopped hence it is busy bouncing or any new payment arrangements can be made but your consultant advised me that it was fine even if we make the cash payments. Also no call was done to notify the account holder about the balance? [protected] Grace, can someone please call me having the call records and to hold the incomptent consultancies for that outstanding balance

For the past 3 weeks I have no extra view and yet paying for the service! Have phoned now (all at my cost and between 10-20min each time) three times, spoke to a manager and still nothing. Absolutely ridiculous! Terrible service! First my debit order was deducted wrongly...then my service suspended...now more money deducted that my actual monthly debit order! Who is in charge of your financial department? Has no clue to what is going on...and here I am sitting with poor service!

I am the premium dstv exploration price lock. The exploration does not not catch up.I have made numerous calls to Multi choice.I was advise that my qeury is referred to price lock division.even to date a year late I'm still not getting catchup. At some point was advised that I shld call the installer of which I did. The installer advised that he is still waiting for LNB to be delivered otherwise I had to pay for a new LNB.I advised multi choice again was advised that my matter will be referred. Later was advised that my warranty has expired.I feel robbed.unfortunately I don't know channels to cancel this contract.multioice failed to deliver as promise and I believe it is a breach of contract.

Good day Sir/Madam,

I would like to lodge a complaint about the poor service and the predicament DSTV put me in. On the 12th August 2017 I received an sms that reads “Your subscription is up for renewal. To continue your entertainment for another year, we’ll collect R 3835.83 from your account on 15/08. Happy viewing!”

Then, on Monday I called DSTV to object their collection order, since the amount to be collected was never discussed with me. The reasons I objected their imposed R 3835.83 was that I had other installments to run, but this money taken by them affected my bank. I missed on paying my bakkie with MFC because of DSTV, and now I have an additional month to finish the installment.

Now, I have a problem with other additional charges incurred due to unavailable of funds, because of the company’s negligence. I have a proof of what I have experienced and am still struggling to restore myself. Now, your company wants me to pay for R747.50, I cannot make any further payment on my viewing, unless DSTV come up with a plan how to restore the records of my accounts.

Recourse: I want DSTV to take full responsibility of what I am going through, because even though I have managed to reversed the money but I am suffering from the mistakes.

DSTV HAS INTERCEPPTED MY LIFESTYLE OF LIVING NOW. THEY MUST ATTEND TO THIS MATTER, I HAVE COMMUNICATED THIS BEFORE WITH ANOTHER CONSULTANT AND PROMISED ME TO RECEIVE A CALL FROM MANAGEMENT THAT THEY MAY FIND A WAY TO HELP IN THIS REGARD, BUT TO NO AVAIL.

I hope hearing positive feedback from DSTV management.

Unhappy customer,
Goodman Segage

We have bought a Explorer 2 with installation on 1 May 2017. We were told to get an accredted installer. We have been unsuccessfull as none of the installers were prepared to go out. Meanwhile we were at the N1 City branch where we were insured an installer will come out. We have phoned several times. Last call was 29 Aug 2017, ref [protected]-I79. Palesa insured me that we will have an installation by the end of that week. It has been 2 weeks since and once again no installer contacted us.

Good Day,
Acc/ID No. [protected]
Amount : R1, 616.96
Paid on: 25 Feb 2017

I am a DSTV (Mulitchoice) subscriber and wish to bring the incomptency of staff to the attention of management. My services has been intermittently interrupted since August 2017 - due to a problem with a payment that was made at the Multichoice Kiosk during February 2017. According to Multichoice, payment was reversed - due to a technical fault with the Self Service Kiosk. I have on several attempts submitted proof that this payment was successfully debited from my bank account and have emailed various people within Multichoice bank statements, etc. We have even gone as far as speaking to the Line Manager, Sean Ekelsten at Cape Town Branch as well as Call Centre Team Leader, Xolani Ntombela including various call centre agents. But to no avail...I don't think the staff at Multichoice is very competent is fulfilling their obligations towards the company. I kindly request an urgent response to this query.

I am a compact subscriber and why is it that dstv has shuffled the sports channels? Last season i could watch most of the Champions league games on compact but this season I'm only limited to one game on SS8. This is not fair at all. How come Premium has so many sports channels, yet compact has less than ten channels of sport ."DSTv is thieving'' Trying to make everyone subscribe to premium.Whoever"s idea it was to shuffle the channels ...Stupid idea man . This daylight robbery of DSTV is not working for me. And to top it all off, dstv promised a whole month of all the sports channels in September if you stay connected until 10 September 2017 and i ve been connected yet nothing has happened

Hi I am a dstv premium subscriber. I cannot understand why as a subscriber we pay such high fees and then on top of that every channel has such frequent and lengthy commercials. I can understand if your channels were free but they are not. It is more frustrating to watch channels on Dstv as opposed to enjoyable. Please look into this. I am not the only frustrated subscriber.

Ek het op 16 Aug 17 geskakel om debit order te verander na 3de party rekening. Toe ek mail oop maak is dit 'n ingevulde vorm van 'n ander klient. Kry toe vorm op dstv site vul in en stuur toe die 21 Aug 17 @ 10:49 die vorm met Id en bankstaat en kry toe die ref 9133160. Om 12:02 stuur Boitumelo Motsoikha dat hul die smart card en Id no soek. Om 18:47 stuur ek die besonderhede deur. Op 22 Aug 17 @ 8:36 kry 'n mail van Warren Lewis om te sê die besonderhede is verander. Die 1ste Sept 17 het daar geen debiet order van my Fnb rekening deur gegaan nie ook nie by my man se Absa rekening nie. Ek skakel toe op die 4 Sep 17 die kantoor en vra hoekom dit nie af is nie, die dame sê dat dit wys dat die debiet order wel betaal is en dat ek na 7 dae weer moet skakel om te luister of die debiet order nie gestop is nie. Die 5de Sep 17 skakel ek weer omdat ek nie kan verstaan dat dit wel betaal is en daar het niks by my of my man se rekening afgegaan nie. Die dame met ref 5301483i87 sê vir my dat die betaling van 'n Absa rek eindig met 2290 af is. Ek se vir haar dat dit 'n FNB rek moet wees wat eindig 2290. Ek sê vir haar dat ek 'n mail gestuur het met 3de party vorm, ID en bankstaat en dat iemand dit verkeerd gelaai het. Sy vra toe vir ny om dit weer vir haar te mail na manoko.[protected]@multichoice.co.za op 5 Sep 17 @ 14:51. Daarna verwys sy dit na haar supervisor. Sy sê toe vir my sy verander die rek na die FNB no en dat die debiet order op die 6de Sep 17 sal afgaan eb dat my dstv rek nou in krediet sal wees en dat hulle gaan vasstel van wie se rek dit wel afgegaan het. Op 7 Sep 17 sien ek dat dit nogsteeds nie afgegaan het nie. Ek skakel toe weer en praat met Ntabeseng @14:50 Ref 5301483i92 wat dit ook nie vir my kan uitklaar nie. Sy sê sy gaan dit verwys en dat hulle my gaan terug skakel. Lee Marvin skakel mu toe 15:10 ref 5301483/93 en vra of hulle die debiet order kan aftrek en dan as die ander betaling nog by die einde van Sep nog daar op is trek hulle nie 'n betaling af nie. Ek sê ek maar nou eers met my man praat, want ek is nou bang daar gaan dalk nou te veel debiet orders af. Vandag 8 Sep 17 skakel ek weer en vra om met Lee Marvin te praat toe word daar vir my gesé daar werk nie so persoon. Ek praat toe met 'n man en sê vie hom hulle moet maar die debiet order aftrek sodat ek weet ek is op datum betaal uit my eie rek. Die persoon sê toe vir my omdat die rek op datum betaal is kan daar nie nog 'n debiet order afgetrek word nie. Dit kan wel gedoen word as die ander 1 gestop word. Hy sou toe vir my uitvind en voor 19:00 na my terug kom. Wat nie gebeur het nie. So nou wil ek weet hoe het elke persoon 'n ander storie as ek skakel? As my DSTV afgeskakel word agv personeel wat nie hulle werk kan doen nie dan gaan ek nie net ongelukkig wees nie ek gaan dit verder neem.
Ek is 'n klient wat net haar rekening wil betaal ek hou nie van skuld en wil my nie agter raak met 'n betaling nie. As ek by Saterdag 9 Sep 17 by 14:00 nog niks van iemand gehoor het nie gaan ek dit verder opneem.

Die rek is op my man se naam.
JJ Kriel
ID [protected]
Smart card [protected]

Mev SA Kriel
[protected]

I contacted the Randburg branch with regards to a late payment in 2016. The agent told us that there is an arrangement on there system until the 15th every month. We have been paying our account every month any date from before the end of each month to about the end of the last day of the first week of the new month. Up to now it has not been a problem but this month they went and cut our services on the 7th. When we phoned in they told us the system does show any arrangement. And any arrangement must be made monthly. But that does agree with how we been paying each month for the last year. So why now? The the sms we received said we must pay R959 to reconnect but when we phoned in it changed to R990. They couldnt give an explanation. We really not happy about this as the staff including the supervisor were not really interested in what we had to say.