MultiChoice Africa / DSTV
reviews and complaints

We have been customers of Dstv for many years, and enjoy watching channels 110 & 111 because it has subtitles. My husband has a hearing impediment and the subtitles enables him to follow the movies, just about the only form of television he can enjoy.
For the past few months we find that the quality of subtitles are not what it used to be, much to our frustration. Please could you rectify this as it makes no sense to continue our subscription for something my husband cannot enjoy. We will be forced to explore other service providers which will be of benefit to my husband as well.

Called into multichoice call centre today to enquire why my debit order never ran off on the 20th i was told that i was still on the cash system and it will be debited on monday and my dstv will still work, but however its not working now.The service is disgusting or your agents dont know what they doing. After an agent calling me to change to debit order i still appear as a cash paying client...ridicolous

On 13/04/2017, we send to multichoice all the documentation to change ownership, they did send us an e-mail to said it will take 24 hours, we phoned them from the 14 th every day just to hear that it will be fixed the next day, it is now 9 days futher down the road? When will it be fixed? Previous owner : j. H. De klerk [protected])
Explora serial number : p600169124
Smartcard number : [protected]
New owner : w. C. Oosthuizen [protected])
Want to change the explora to extra view.

I don't know if multichoice hires moatse catering to be involved in my love affair so that the break my relationship with my fiancee and take that person to live with them in their house or its the to provide employemet am looking forward to going to the paper to expose this issue about moatse catering the ladie even said that the sell rotten food for your staff nontobeko knows the story Oratile captain and alleta is the OnE that moatse is living with this is the second time it happened so I need to know if multichoice hires this company to be a family breaker or what .

At the end of the month DStv deducted R 874 R 115 and R 1014 they then credited back the R 874 then my DStv account was disconnected. After I phoned them twice they apologised and said that there were a error on there side so they connected me again. A week later I received a message that my account has been suspended and that my account is in arrears. I phoned again after no success. I feel this is very unprofessional and DStv is robbing me because I have paid and my DStv is still off. Please sort this out, if they can't sort out the problem I please want my money back and cancel my subscription.

Good morning. I know that channels will change and that price plans will change. The problem I have is I have a limited amount of channels. Channels 162 (family channel) was stoped, which is fine. But it was not replaced by an alternative channel or sumalair channel. Yet my payment amount remain the same. How can I pay for less. I have a select 1 packetage. Smartcard nr [protected]

We had lightning damage and Henberg provided us with a quote for the insurance and quoted only a cable not working. After weeks of inquiries we received the quote and send it through to the insurance. We were paid out and requested Henberg to bring our decoder and new cable. this took another 2 weeks but finally they came out and discovered the decoder was not working. Now they have disappeared and we cannot get them to provide us with a date for installation. We have paid them the call out fees and delivery charges and nothing is happening. We are still stuck without a decoder and the and still paying for DSTV which we do not have access to.

Good day.

I am Mr Henn a current customer of Multi choice. ref nr [protected]. During February I took out your Price lock Explora deal. The problem I compaint many times with about the installers to come and install the dish and LNB. I haven't used the Explora yet but you are asking me to pay. Please contact me [protected]. We don't have tv in our home

My son SMS'ed Price lock to 34688 and after going through the whole process, was told he does not qualify. Now here is the joke. He has been a loyal customer of DSTV for a number of years, his account is actually in advance by a sizable amount. His ID number is [protected]. Now help me with some credible information as to how you want to chase a customer away?

I began receiving signal breaks and disturbances ever since my neighbor had a dish installed next to mine.her dish was installed by a company referred to her by dstv(multi media and satellite solution) based in kzn umhlanga. Clearly if they were trained or professional they would have known that mounting her dish in that particular position would affect my signal, however they did anyway. When I called them to query I basically had to threaten them.that I would escalate to
Dstv if they did not come and resolve my issue as they insisted that my signal loss is not their problem.my questions are does dstv just allow anyone to become an installer?certainly these guys are not trained, ans secondly am.I.going to get compensated for the loss of service for the last 3 days and until my issue is resolved as I am paying for the entire month, and this was not a result of my actions but simply the lack.in managing or outsourcing a service that dstv has poorly conducted?

Customer number 8325154
In December 2016 I "migrated" or "upgraded" to the explora and making use of the Multichoice "Pricelock" promotion bought a new Explora and two new extra view decoders and had the installation done. I phoned to get the new decoders activated and as far as I new the old decoder was now de-activated and my account would be changed to the pricelock account. Every month I am paying via debit order R899 and today 10th April 2017 I get sms's that my account is being handed over and I owe more that R4300 PLEASE explain to me how this is possible, how could I be held liable as I was made to believe that when I "upgrade" as an existing client all will be sorted out ? How does it take 4 months for Multichoice to figure out that there is something wrong and now I must pay an "outstanding" amount which surely is not fair ?

I printed my Credit Report and it showed that I owe DSTV an around of 804, I called DSTV Call center and Spoke to the Person below. who sad my matter will be resolved in 24 hours from the 2017/04/06
Name: Mapula
Case Number: 8690722
Date: 2017/04/06
Time: 11:25

I just today my matter wasn't not resolved, today I also call and I spoke to the person below, who also escalated the matter to her Supervisor.

Name: Thembisile Thwama
Super visor: Fenila Sishabela
Case Number: 8690722
Date: 2017/04/10
Time: 10:18

Can Someone please help me with this matter urgently before it goes any further. My Numbers are [protected]

Good day on the 03/04/2017 I went to Spar to pay my monthly installment for dstv extra as per usual. The following day I received a message from my bank indicating that a debit order fo the amount went of from my account. The following day I gave dstv a call, hoping to clarify the issue with them the lady I spoke to indicated that the money would reflect within 24 hours. Today I phoned once again to ask when this money will be refunded into my account. I spoke to a unmannered rude unwilling to assit person by the name of Angela. She told me that I have to go into the bank and reverse the money. I then told her that I cant understand why someone would tell me that they would refund me and the next one tells me that I have to go to the bank. I then told her to kindly message me with her email address to enable me to send the documents through to her I was in my car an had no pen or paper to write her email down this after being on the line for 10 minutes already. She bluntly told me that she will not do it. So I asked her to put me through to someone who might send me message or email me their info for me to reply upon so that I can send my documents(copy of id and bank statement) through to them. She didnt even say please hold the line and put me on hold for more than 5 minutes. This is really rude. Not only did I lose R540.00 I used more than R60.00 worth of airtime and I got a bad attituted to show. And I am sure I am gonna get bank fees if the money gets refunded. So can you please supply me with someones email address who is willing to help and reverse my hardworked for money.
MY REF: [protected]

I have sent an inquiry online on the website wanting to find out how does one go about cancelling the extra view account. As my decoder didn't give sound out but had a clear picture. I then took the Decoder into Multi choice store they did the test. Then was advised that i will have to do a replacement of the decoder for R 250 of which i did pay and got another box. Now when i get home i plug in the Decoder then get an error message of E14, as i was about to dial the contact center number. An email pop-up from Daphney Mthimkulu stating as below with my original inquiry. I spent almost an hour on my cell phone trying to fix the problem that was created by one of your employee. I couldn't watch the dstv yesterday and this morning again.

Notification

Enquiry Reference Number:
8675543

Dear Veronica Mkoko
Thank you for your e-mail.
We contacted you on your mobile but there was no response. Please note that we have cancelled Extra View on your account as requested.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Daphne Mthimkulu

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MultiChoice Support Services (Pty) Ltd is an authorised financial service provider. REG NUMBER: 2007/01431/07 • FSP LICENCE NUMBER: 44883 • DIRECTORS: FLN Letele, CP Mack, T Jacobs • COMPANY SECRETARY: LJ Klink • 144 Bram Fischer Drive, Randburg, 2194, South Africa PO Box 1502, Randburg, 2125, South Africa • T +[protected], F+ [protected] • Call Centre +[protected]
This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.

--Original Message--
From: [protected]@dstv.com
Date: 2017/04/03 10:32:00 AM
To: [protected]@multichoice.co.za
Subject: SA Self Service

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Hi Team

A customer has filled in the form, kindly find the details below:

Name:Veronica
Surname:Mkoko
Phone number: [protected]/[protected]
Email: ndiya.[protected]@yahoo.com
Smart Card number: [protected]
Comments: I would like to know how can i stop the Extra View Account for a certain period. My account number is [protected]
Nature of query: My DStv / account details

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This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. If you are unable to view the disclaimer, please email [protected]@multichoice.co.za for a copy.
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CUSTOMER 4940440:
I have sent a few emails to the following person:
'jane.[protected]@multichoice.co.za requesting proof of bank and the unauthorized transaction IN JANUARY 2017
Multichoice had NO AUTHORITY to take R 12 000 from my bank account.
I furthermore wasted so much time in endless calls and STILL Multichoice
holds on to my money .
1. I HAVE NEVER BEEN IN ARREARS
2. I HAVE 6 DECODERS, ALL ON PREMIUM PACKAGE
3. SHOULD I TAKE ALL MY PROOF TO ALL THE NEWSPAPERS AND BLOW THE STORY UP ON SOCIAL MEDIA?

My client number is [protected]. On statement dated 4 September 2016 there is a subscription charge of R413-23 on smartcard no [protected]. On 21 January 2017 there is another charge of R367-26 for the same smartcard. On statement dated 4 March 2017 there is a subscription charge on this smartcard number of R759 and a subscription reversal of R623-46. This decoder & smartcard have been in my cupboard for years & have not been activated. I have spoken to consultants in various Multichoice department on numerous occasions & have called in to the Umhlanga office in November 2016 once requesting that these charges be reversed. I spoke to Sipho on 24 March 2017 about these charges & asked that they be removed. I have heard nothing from you & it disturbs me that there are more charges on the account that were not authorised by me i.e. on 5 February 2017. On 23 February 2017 my bank account was debited with R489-68, which was returned due to not enough funds in my account. This debit was not authorised by me & I had no knowledge or warning of it. it disturbs me that you debit my account with yourselves & the bank whenever you want without my authorisation. If this matter is not resolved within 10 days i will be seeking legal action to resolve this & Multichoice will be liable for the legal costs.

I would like to complain about the constant 'fake news' journalism and propaganda reporting from the AAN7 news channel.
It is DSTV's responsibilty to ensure channels provide accurate and truthful news reporting.
This channel is a threat to our country's democracy and needs to be stopped.

I have laid this complaint with the Broadcasting Complaint Commission who need more specific information but redirected my complaint to DSTV.

Regards,

Tremayne Thompson

I had ATA Centre from Goodwood install my new Price lock this morning. This contractor was in such a hurry that he never neaten up any wiring around the explorer, forgot to connect my wi-fi, never packed my stuff back behind my bedroom door, never cleaned up the paint flakes on the carpet where they ripped out the old cable.The explorer was dumped half and half ontop of the wiring and to top it all he wanted to charge me R180 for not doing a dam thing for extra view. He confused himself with the two old boxes that he had taken out.then we got an E-16 error code that multichoice had to reset. I had the decodes programmed and the old serve cancelled while he was here. This is unexceptable for contracors like this to do sloppy work in our homes.please multichoice get your act together and screen your contractors.its not all about the money they need integrity when it comes to their workmanship.we are still trying to work out the remotes and dont have a clue regarding our wi-fi

Please provide as much information as possible... I'm on compact with extra view (Acc [protected]) and normally my monthly payment is r430. This month when I check my payable amount on my cellphone it's r1167. I was supposed to pay today but I didn't coz of this high bill. I contacted customer care numerous times to find out why my bill is this high they tell me that my account was disconnected around the 10th of this month and when I called them to report the matter they broke the link between the decoders and they re-linked them that what caused the bill to climb to r1167 of which I wasn't told by then on the phone that this will cause my bill to go up. My decoders still didn't work so I took them to multichoice for testing and they told me the problem was with the primary decoder plug, I pay insurance for both decoders but they didn't give me a new plug I was told that plugs are not covered by insurance. I had to buy a new plug for the primary decoder that's when my decoders started working. When I call them to report this high bill they don't help me but they insist I must pay that amount (R1167) and they put me on hold until my airtime runs out. My services got disconnected today because was supposed to pay yesterday and I didn't, and don't intend to pay until I get good customer service. This is crook, how can my bill go from r430 to r1167 in one month? Because my last payment was on the 28th of february. This is poor service, the total amount of airtime i've spent on calling them is around r150 but still I don't get help. Even if you run out of airtime they don't call you back. If this is is the type of service i'm paying for i'd rather stay disconnected. I won't let multichoice crook me like this. I work hard for my money i'm not paying no r1167 for a compact package.

On 27/02/2017 I made a payment of R900 on my Dstv account, as I do every month, with no problem. Yet until today the payment does not reflect on my account. I have sent numerous emails to the provided email address ([protected]@dstv.com) with no answer up to today. I have received an email with a query number #8633280, stating their turn around time is 24hrs. I have also made numerous calls to the call centre, all stating that I need to use the email address.
If payment is late by a day, you cut off the signal, but I have to be satisfied to wait for a month for any communication.
I wonder if you will wait 30days for my payment?