MultiChoice Africa / DSTV
reviews and complaints

Dstv contact centre and twitter support is below standard. I spoke to them multiple times since the 12th of December2016. My services were disconnected due to the fact the my account was incorrectly configured on extra view and since multiple people accessed my records dstv can't explain my recent amount due, who deleted my payment details and I get the same repeatative response.

Dstv as an organisation should be held to the same standards as banks. If they store records they should be held safe and accounted for. This is not an organisation that I can trust. I have begged and pleaded with the contact centre multiple times ( at my cost because they don't return calls average call handling time 20-30minutes) and this is not how a paying my subscriber should be treated. I have not had an apology nor a single response where they explained what happened on my account.

They should be held to an audit especially into service management, not only do we watch repeatative movies and programmes but now the contact centre experience is horrible. What service are we paying for

Best
Claudia Burgers

It has been twice trying to watch the movie Bleeding heart (26 december it aired at [protected])and it never has an ending. Don't really understand why you guys haven't detected that coz when it is almost at the end it then rewind to the middle part of the movie. This is really frustrating coz your technical team by now must have detected it. We pay our subscriptions to watch programs that are up to standard.please may you rectify that problem.

I have been informed that i cannot order movies via the box office as my mtn contract entitles me to free sms and in order for me to receive box office rentals a sms charge of R1.5 per sms must be applied. I have been asked to provide them with another cell no to implement the arrangement. however up to 25 nov 2016 this year I have received box office rentals via my existing mtn contract which I have had for 20 years and have since the introduction of box office received box office notifications on my contract no which included free sms. what has changed now that this arrangement is not possible any longer? I have been in touch with multichoice for the past 2 weeks and although I have been contacted on every occassion they asked me to repeat the problem on each occassion notwithstanding that there are unresolved case numbers on the multichoice platform. I was informed on monday for the first about the sms issue and that they would revert to me today (after visiting multichoice in person). today is friday or 5 working days later and still no feedback other than the odd to ask if my query has been resolved. This is unacceptable service!

I made payment through PEP on 01 Dec 2016 and my account is not credited yet. I contact the call centre and send emails with the proof of payment. My enquire was lock and after I requested feedback, I received email back that they send my proof of payment to finance department. Yet my account is not credited and is cut off again. Please fixed problem, asap. Thanks. My customer number is [protected].

You have removed almost all the movie channels, your promise not to repeat has not come through as yet and now I have to literally unplug my decoder everytime I rent one of your old as hell movies on boxoffice! What a mission! I am very close to closing my account and moving on because recording, rewinding and re-watching 2 or 3 overrun programs is not worth the money we are paying on all our dstv accounts.

Mr Groenewald offered to do a DSTV installation at my house. I paid him up front in order for him to exchange my SD decoder and buy a LNB and other accessories. He confirmed a time to do installation on 19 Dec 2016. He never pitched and claimed that the money was not in his account. He doesn't answer his phone and doesn't get back to me regarding the work. He claims to be an employer for Multichoice for 17 years and is an inspector for Multichoice that inspects installations of agents. Can someone please confirm this and let me know what I should do to get my money back from him. I sent many messages on his phone.

Below is your reply to an earlier query I sent to Multichoice. I queried the fact (twice) that I am now paying for a decoder that I no longer used and asked what I could do to have it removed from my account. I no longer use it so why should it be included in my subscription?

I am still awaiting a reply --- going on for nearly two weeks now.

NP Kriek
Enquiry Reference Number:
[protected]-c1

Dear Customer,

Thank you for taking your time to contact us. Kindly note that the monthly subscription on the Explora will be R114.00 including the recording facilities. All in all your monthly subscription is R143.00 including the other decoder. It has been a pleasure assisting you.

Best Wishes
DStv Care Team

Rate our Service: Are you serious?
[rate our service button]

The concept of age restriction is to avoid an underage from viewing a program above their age. It is the responsibility of the subscriber to make sure of this and not dstv. I am watching a movie on M-Net action(106), knock knock to be precise and i realised that a whole lot of scenes ve being removed from the movie which is meant to be an adult movie with a age restriction of 18years and above. The question is why would you deprive a subscriber the value of his subscription?

I pay R769 a month for dstv and never see something new always just the repeats of old seasons, movies and about everything i see the same thing everyday at the same time... I'm tired of it, i'm losing hard earn money and you are making money for absolutly nothing...start updating you're channels, movies and seasons or i'm taking you people to court and sue you for everything i ever paid

Dear Dstv
This morning I visited the dstv branch at 5th avenue in springs, I went to the Enquires Line, I was met by the most unfriendly women vie met in recent times, I asked her to reconnect, I told her I have seen I have an outstanding balance and inquired as to why this is because I'm sure I cancelled the dstv the last time, Her response was that sometimes dstv does not cancel same time, which means dstv has charged me after I disconnected ? I THEN asked her to downgrade me to compact, she said that will only be possible on the 26th .She gave me a total of R724, 00 which i paid at the dstv store at 10:28am (customers number [protected], , , , receipt number [protected]) I went home and checked the dstv it was not connected, I went back to the store, I again meet the same lady I told her the situation, she told me to bring in the decoder because it has and installation issue or a technical problem . I went back home collected the decoder and proceeded back to the store, I then waited more then 1 hour in the line, when I arrived to the counter I was attended by a friendly gentlemen who said to me my dish has properly move the decoder is fine, so he has to send out a Guy to check the signal, he asked me were I stay, I told him not to from the store I gave him my details, that was around 13H00 at around 14H15 I went back I spoke to the same gentlemen as before he said that the tech guy is in selcourt springs and will call me, I explained to him that if there a problem I would t know early because I would have to buy a new dish, I come back to the store, to book a fitting, It is now 15H05 no tech guy has even called to tell me his on his way or will be coming, , the service offered to me today spoiled my day, I was not expecting it especially during the festive season and certainly not from a service provider like Multi choice if the staff does not want to be at work, you rather close the store, , , , , , so iv basically paid dstv for a day service's that has not been offered to me, I feel disgusted to even buy a new dstv and go to that store again, it was a utter waste of my day and time and time is the most precious and Dstv has totally wasted mine, , , , , The staff member's name on my receipt is Mamosebetsi Eka ...Im not to sure if that is lady's true name

The agent told me that because I already have an Explora decoder, I don't qualify for the package that includes installation as well as that I must have a smart LNB otherwise my current Explora would not work. This was sold to me under false pretences.

I was also told that all the decoders are on my name, as per the system, she said, after I asked how to transfer decoders from my dad's name onto mine.

As it turns out, i do not have a smart LNB and hence this package is absolutely useless to me, needless to say neither were any decoders on my name, which resulted in a more than double charge for my DSTV subscription last month.

I have reported this numerous times and have had no joy.

Multi choice has yet to contact me to try to sort the problem out - breach of contract springs to mind

To whom it may concern,

The service at this branch is awful. I went to change ownership of a decoder and get a new smart card. I spent nearly an hour in a que, only to be told I needed an affidavit to change ownership of a decoder. I duly left and got the affidavit, spending another hour in a que a the police station. On my return, the lady, that assisted me previously, was on lunch. After waiting another 30 min, I was assisted by someone else, only to be told that there were no smart cards in stock. When I asked to speak to a manager, I was told, I can't, the manager won't help.

If there were no smart cards, why send me to the police station in the first place to get an affidavit.

The staff members I dealt with clearly need more training, as their customer service is extremely poor and product knowledge limited.

In general, after observing the staff for nearly two hours today, I can only describe the work ethic as slack.

Regards
Janet Blom
[protected]@gmail.com

I have made numerous calls to Dstv to sort the problem out cause I am unable to view certain Chanels. I also changed from compact to premium now the Message advised me the account is in arrears. The call centre agent request that I make a payment due to some other negligent agent who when requested to upgrade did not do the necessary instructions for the debit order I request this to be sorted out as I am paying for service not rendered Smart card number [protected] Mr Junaid Rassool

As a dstv subscriber I am very unhappy about the same movies being repeated over and over. There are thousands of movies that have never been aired on dstv, but no, we have to watch fast and furious, hulk, fast five and... The list goes on and on... It is being played everyday!
There are some great movies out there that has never been aired! I will write a few.

1. Assault on precinct 13
2. Apocalypto (Mel gibson)
3. Suicide squad
4. Civil war
5. Mom (The movie)
6. Rambo 1 - 3 (we get to see only rambo 4)

Thank you for my free DSTV subscribtion each month this is actually the best service I have ever received! I have phoned on 2 occassions to inform you that you are not debitting my account, each time the operator promises that someone will phone me back but no one ever bothers. I will not waste another cent on phone calls to beg you to take your money. I am just going to enjoy the free dstv. Thank you so much...your pathetic service is making me rich😀

I have had endless problems with my Holiday Card for almost a year now. They keep messing up my account and it takes me hours and hours of my airtime to try and resolve the problem! Every time I phone in, I get my account "fixed" but it ends up worse than ever!

I was told by Nhlanhla Khoza that there was a problem on the Holiday Platform and that they had to de-link my Holiday card. I must now phone in every time (from my cell at premium rate) every time I am out at my Holiday Home.

Nhlanhla told me to email him with any problems or to schedule a connection. After numerous emails, he phoned me once but I was up a ladder fixing a light and he promised to phone back in 10 mins...sent 2 more emails still waiting.
Now the best is still to come ! on Friday night at 17H07, I phoned in from my Cell: [protected] to have my service enabled on my Holiday card. The decoder did not come on and after 23 mins (cell call) I was told the DSTV had a "technical problem" Now I only wanted to watch the T20 cricket final and when I came back from fishing at 20H49 the decoder was still not on. I phoned in and told them to cancel as It was no use to me as I only wanted to watch the cricket that night. The lady refused and said it had to be on for 24 hours?well is was NOT ON so cancel! She put me through to a Gary Jacobs (Manager?) Who promised to phone me on Sunday at 3PM . I told him to schedule a immediate dis-connection . I got home on Sunday and went onto the website only to find that the service is still active!I Had phone in again to have it disconnected. CAN you please arrange for a refund and get someone to call me to fix my account.l

I was watching tv earlier on then the electricity went off unexpectedly. It came back after an hour or so. Suddenly my dstv decoder won't load. I tried calling customer care to get help resolving this problem and was told that the problem is my tv... How is the problem suddenly my tv if when connecting the DVD it works perfectly? Not only is my problem not resolved by dstv, I also have to deal with the inconvenience of City Power JHB which may have caused the problem to begin with. 😤😤 how disappointing !

I am trying to take out a pricelock package at dstv. I am waiting for them for 2.5 weeks.

after 9 calls to the call centre no one has still come back to me as a new customer. This morning a customer care consultant contact me back to inform me they did try to call me and I am not interested in the deal anymore. Dont they want customers or are they too lazy to call for new customers.

According to Onairtv you went into an agreement with them to contact your customers with old decoders for upgrading. I placed an order with them and are still waiting on delivery since 2016/12/02. They advised me that delivery will take between 3-5 business days. Every time I phoned them to follow up on my order I'm being advised that there systems are off-line. Is this the type of company that Dstv would like to be associated with? There service really sucks and I'm sorry that I've agreed to upgrade my decoders with them and will never refer anyone to them. They also dragging your reputable name through the mud or is that the new route Dstv intend to take?Don't you check the credentials of the companies first before going into business with them?

I am in the process of selling my and I called multi choice to ask them to put my account on hold. The house could not be sold last month and my wolf called to request an extension for another Month. Instead of just extending the agent changed my subscription from Extra to Premium. I was only made aware of this when I called today to request the account to be split so my wife can activate hers in another house.

The agent ( Nontlantla Ligela ) not sure about the spelling, she completely completely failed to assist and became irritated and refused to give me info about the call made on the 1st. I requested to speak to her Manager Kagiso Moloto who was apparently on another call, so I requested a call back from him which never happened.

This is very bad service as I have been a client of your for more than 6 years. This has resulted in me paying the DSTV agent that came to assist me for nothing, I was also clear to Nontlatla why I wanted the call from manager.

Can someone please take this up and get someone to call me