MultiChoice Africa / DSTV / dstv

Stellenbosch, South Africa

I paid my DSTV account for October 2018 on 28 September 2018 with an EFT. On 4 October they suspended my service because it is not paid. I checked the reference number is correct and the payment went through.  From 4 October i called them twice a week and send 4 emails with the proof of payment.  They disconnect my service twice a week, reconnect it when i explain the problem and promise to escalate the problem, just to disconnect the service 3 days later.  The call centre personnel refuse to give me an other number to call. They twice promised that their Team Leader will call me back, which never happened, today it happen again. I have spend R200 on telephone calls with no success.

Oct 22, 2018

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