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MultiChoice Africa / DSTVcustomer service

Review updated:

To whom it may concern.

I'm january 2017 I enquired about the cost of dstv extra. When decided to watch mnet tonight it indicated my package had been lowered from premium. Non the less when I made payment it was strange the amount was r457 yet I did not question it because I did not change my package. When I called in the cape town call centre advised me I need to pay r300 before my package gets changed. When I spoke to a team leader he advised no compensation however he asked how I would like to be compensated which makes no sense. Non the less I refuse to pay extra as it was not my error and I hope that dstv changes the call centre staff

Ta
Feb 28, 2017
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Comments

  • Me
      Jul 18, 2019

    Good day Price Lock / Multichoice
    I Tried now for the last 3 days to get hold of Price lock billing department, MultiChoice provide me with the number [protected].

    It is so sad and disappointing to be such a large organization but after-hours service is extremely poor.
    I hope and trust someone can call from Price Lock at [protected] or [protected].

    Regards
    Mr M Harmse.

    0 Votes

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