MultiChoice Africa / DSTV
reviews and complaints

Good Day

I have discovered a few weeks ago that I do not receive all the movie's due to poor signal. Check my account remarks a few weeks ago. An installer was called out who advised me that the wiring was not done correctly. ( Open wire on the roof).Secondly the Explora package should have included a smart LNB. Lastly, the black switch, should have been placed inside the house and not outside.
I was sent from "pillar to post" from everyone. For this reason my request is to disconnect my services with immediate effect.
Errol Payle
[protected]

Hi there
On the 19th of Oct we got approved for the price lock premium. They said it will take 2/ 4 working days. On the 30th of Oct I called over 5 times to find out the status of the decoder. The agents can't sat anything other than it will be escalated. Today is the 1st of November I'm still waiting for feed back. No one has called me about the decoder. I've wasted over 150 of airtime. Just to be told we can only send an email to the department because they don't have an out bound line. So we have to wait for them. And on top of it to make matters worst I get told that there is a back log. And they can't tell me the reason why my decoder has not arrived yet. And it has been escalated... I'm so sick and tired of dstv it's ridiculous!

I have the compact package and the only reason I installed dstv is to watch Manchester United games to my disappointment the Manchester United champions league games are not viewed on this package. the most famous club and there is know viewing for them in don't feel that is right at all. I pay a lot of money monthly for old movie's that's being replayed all the time and now this so I really feel like I'm paying for nothing.

I had smsed to upgrade to the explora with pricelock that is being advertised on such a huge scale by multi choice.I am a current Dstv Premium Subscriber. I sent the sms on the 15 October 2017 and received a prompt response on the 16th October 2017. They approved my application within the same day and I received an sms stating that it will be delivered in the next 4 to 5 days. On the 6th day I had no contact from them and called for a status. I was informed that my order is at the dispatch and will be call in the next 2 days to arrange a delivery. After that I have been calling every day and no one can tell me where my order is and why it has not been delivered. The call centre agents said they have escalated the issue on the system however I think that no one attends to these escalations. I complained several times to the call centre and still nothing. It is now the 31St October and I have not received my order or gotten Any feedback. Dstv call centre agents and help desk are clueless and a waste of my Cellular Airtime.
Latest reference number is: [protected]-i33

From the end of August till now 31st October by DSTV has been getting cut off on a weekly basis. when we called in to find out why, they said they have not received an August payment. we sent through our proof of payments for August, September and October. Each time i get a new case number and an email stating that they have sent through our proof of payment and are awaiting the finance/accounts department.
two months...this problem has still not being rectified! each week my dstv gets cut, countless emails, countless proof of payments, and countless phone calls.
this is extremely frustrating and completely unacceptable as i am a payment customer, and keep losing out 1 day a week on watching tv!

Good Morning

On Tuesday the 24 our Dstv Pvr with smart card number [protected] the software give in. Becuase we got insurance on we got the new decoder with serial number A100465806 and the smart card number is [protected] and we phone them also on tuesday for a price lockon id nr [protected] and they said it will take 24 hours to come back for the explorer two and the new LNB because the previous LNB is not working on the new explorer. And until now we didn't receive any come back at all from them. I was phoning them last week every day 4-5 times a day and they make promises they will come back to us. And its monday the 31 and still nothing. What must we do to get any service from your people. Because we with you from 1999 until now and we didn't have any problems with you until now. We enjoy dstv a lot and we very happy with your service until now. Please. And until this minute we didn't got any response on the email or my many phone calls. How long we must without a tv before your people contact us?

Thank you for your co-operation in this matter.

Charmaine
[protected]

or

Neels
[protected]

I have been using dstv and mnet for many years now, on Friday 27 October 2017 i understand there was strong winds and storms so signal badly interrupted, on Saturday 28 October 2017 i called again as i still didn't have any signal and was getting error reports on all channels . i called customer services again and they suggested trouble shooting which i did . still nothing changed . i called again on Sunday 29 October and was told to get and installer out to check my signal strength which i did and at my cost again he came and checked, strength was great, he said and suggested we call dstv again, which i did and the gentleman on the line asked me to remove the power cable and smart card and lmb cable and give it a couple of minutes, which i did and yet again to no avail . today again i contacted dstv and was asked to redo the same steps as yesterday, now being told that i have to tale it in cause it now may be the decoder,
I HAVE TO BE HONEST, I AM FINDING THE SERVICE FROM DSTV APPALLING
I WOULD LIKE TO KNOW WHAT IS GOING TO BE DONE ABOUT THIS !

I have a health and skincare clinic and have heard SO many women complain regarding a lack of Women's Sport. It's not fair.

There are SO many men's sports being broadcasted all the time. Football, rugby, golf, cricket, motorsport, motorcycling, etc.

Today it was brought up again at a social gathering, as some ladies were complaining that Venus Williams were playing against Wozniacki for WTA season-end final and it is not being broadcasted.

There are SO many men's sports being broadcasted all the time. Football, rugby, golf, motorsport, motorcycling, etc.

Why is the men's ATP final being broadcasted tomorrow and not the WTA end final? These are top players.

It is not fair and a good example that women are not getting a fair deal.

I recently purchased a new power cord and plug from the dstv shop in galleria mall amanzimtoti. This was in June of this year. Yesterday it stopped working.

I took it back to the shop today. They said the plug only has a 3 month warranty.

I asked where does it say that. They said it doesn't say that. Then the consultant went back to chatting on her phone. The plug cost R259 and lasted just a little over 3 months.

I am shocked at the poor quality of product and service from dstv.

I don't understand how you are the flagship of sporting events in Africa and can't show the English League cup games (Carabao Cup or whatever it's called now), Fifa WC Qualifiers/WC Qualifying Playoffs for Europe, yet you have the rights to show a "sport" like WWE that is fake as the outcome is predetermined. Supersport used to show every game of every competition (be it small or big) and even shows local Zambian, Nigerian and Kenyan football (as well as other parts of Africa I assume). Yet you can't show the English League Cup or WC Qualifiers/Qualifying Playoffs for Europe. I fail to understand this. Yet I stress, you can get the rights to show WWE of all things. What is that about?

Dear DSTV,

Although programmes such as Ray Donovan has an 18 age restriction, it is still not acceptable that we are exposed to unacceptable content.

Even as an adult I do not want to be subjected to the profanities and blasphemy e.g. "Jesus f...n Christ" even though I may enjoy the rest of the storyline.

The technology exists to offer an English language stream where such words are omitted.

Please use it to offer language that is free from blasphemy.

I have entered into an agreement with Multichoice DSTV to take the 24 month Price Lock (Premium) package R899. I have been on this contract for more than a year now and everything (debit, service etc.) was fine until this year July 2017.

The date for my account to be debited is on the 15th every month.

So since July, August, September and now October 2017 (EVERY MONTH I AM INCORRECTLY DEBITED!) this is very frustrating as I'm required to call the customer centre for HOURS to retify the problem.

Most recently on the 17 Oct 2017, again my account is incorrectly debit and I enquired by the custome care manager (I only have his name: Brydon) these are the following reference numbers since: [protected] i113, [protected] i80, [protected] i87, [protected] i111 to be told that he would personally look into the account as he could see there is a problem.

To date I have not received any feedback at all and this is pathetic! I have been a loyal customer for many years before taking out this contract and I am very disappointed with the service!

Every month I am told that it was corrected and the amount of R899 will be deducted... of which is NEVER THE CASE!

PLEASE THIS IS URGENT I REQUIRE SENIOR MANAGEMENT TO SOLVE THIS PROBLEM AND CORRECT YOUR ACCOUNTS SYSTEM!

Regards
Jody Urion
[protected]

I have been a dstv customers for more than 11 years. I have never had any payment issues because I have a debit order with Multichoice. Two weeks ago I had to replace two decoders that seized to function and activated insurance on the replacements units. I was assured that the premiums would go off via my normal debit order. Today (20 October 2017) I received an sms that my subscription will be suspended if I don't pay an outstanding amount of R61.83 immediately. Upon investigation I learned that this amount is the pro-rata insurance premium on my replaced decoders and R35 on Box Office. This is COMPLETELY ABSURD as this amount should just be collected at the next debit order date.The service agent said that if I leave the amount outstanding until this date, she can't guarantee that my service won't be cut off. SO MUCH FOR CUSTOMER LOYALTY! :-(
DSTV, sort out your ridiculous business rules.

Hi
End of September when it was time to pay for my multichoice account. I phoned their office and requested the lady to check what I need to pay. She checked whilst I waited on my cellphone and my own airtime going, she then informed me that I have to pay 800+ and I decided to pay 900 rands. I asked her to confirm if this was the correct amount and I paid it immediately after the call. The next think they disconnect my services saying I owe R 1500. My question is you told me what to pay and now you inconvenience me for what? We work as customers on a budget, If I owe you and you the person that I owe tells me what to pay you, I should not be penalized for your own incompetence and mistakes. I am so sickened by this company's arrogance and nil care for its consumers that I wish to cancel their accounts and go to starsat. The government is allowing these bullies to walk all over our heads because they know that they have majority in the market. I am done

To whom it may concern:
Good day,
My complain is that we are PVR subscribers and it seems that DSTV on demand (catch up) is left behind since the Explora is the new thing. Prison break is one of my favourite series and with different programs on the same time period it is difficult for me to record and watch all my favourites at the same time. Please can you give me feedback on this issue. I pay my subscription fees every month and since this was a service we use to receive from you ( and no price decrease) I think it is time that you take pvr subscribers also seriously.
Regards
Mrs J Smit

Good day

SMART CARD NR [protected] - A C SMALMAN
BUFFEL STREET 24, GROBLERSDAL 0470. P O BOX 120, GROBLERSDAL 0470.

Ek wil graag 'n verduideliking hê hoekom nadat ek betaal het my diens by DSTV drie keer opgeskort is. Elke keer as ek inbel word daar vir my gesê dat daar foutiewelik die ander pakket aan my rekening gekoppel is en ek nie betaal het daarvoor nie.

Ek het Sondag die 8ste aan die persoon verduidelik dat ek my salaris ongtelukkig baie laat ontvang het en dat hy voortaan my betalingsdatum moet aan skuif na die 7de van elke maand.

Hoop dit is so gedoen.

En tot my verbasing was die diens die 13de weer opgeskort en weer moet ek my geld opbel om antwoorde te kry en weer is daar aan my gesê dat dit nie weer sal gebeur nie.

En wat nou vanoggend die 18de is dit weer opgeskort en weer moet ek inbel op my onkoste om te hoor wat aangaan ene Vuzi het my weereens verseker sy weet nie hoekom dit weer gebeur het nie, wat vir my heeltemal onaanvaarbaar is ek moet elke keer my minute opgebruik om julle probleem op te los maar daar gebeur net mooi niks nie.

Ek verwag 'n antwoord op my brief so spoedig moontlik asseblief met die verstandhouding dat dit nie weer sal gebeur nie.

Ons wil so graag van julle dienste gebruik maak maar dit lyk my alles werk net nie uit ni.

Dankie

MEV A C SMALMAN
[protected]

(julle behoort al die persone met wie ek gepraat het op julle stelsel te hê, so hulle kan alles bevestig.)

I tried to upload a video to support this complaint but unfortunately it keeps on saying, file not uploaded...
Anyway, here goes...
Last night I was, as always going through the SuperSport channels to watch a few highlights...
I scrolled through every channel and 12 out of the 14 SuperSport channels had soccer on... now I honestly do not mind soccer but am not an avid watcher of the sport. Surely if so much time/effort/money can be spent on broadcasting every single soccer match in the world, you can dedicate a channel just for other sports as well...
Why not have a dedicated channel for Golf so all the golf fans can be happy?
A dedicated channel for rugby... for the rugby lovers?
Even if the channels have replays of some highlights from the past weekend for the relevant sport or some other related shows of the sport?
I just cant see how all channels need to show one specific sport at the same time...
Surely you need to know that you dont JUST have soccer fans as subscribers?
I pay a lot of money to enjoy basically just sport... I can get all the rest of the stuff on the net so I feel that everyone must be looked after not just soccer fans.
I honestly and truly feel unhappy about this and hopefully the same attention and consideration will be given to this complaint as you obviously give to soccer fans...

Thanking you in advance,
An unhappy sports fan
Janus van der Berg
[protected]

My decoder and that of my neighbors keeps on rebooting. I am now fed up as I cannot watch or record a full movie. What pisses me off even more my first email has not been tended to. It is now time to find an alternative service provider. What am I then paying for as I only get to enjoy my dstv half the time. You do have monopoly in the market and I expect better service. Can someone who knows what is going on please call me.

I'm having an E16 error code from my tv, and no one seems to be helping me? I've been calling and calling and I've waisted to much money staying on the line only to be talk that they will escalate my problem to the supervisors...I'm so angry and disappointed on multi choice...this is unacceptable on the highest level! Can I please be helped...other wise tell me to cancel this as it seems you can't help me!

i have been without dstv since April due to ongoing issue that has made me decide to leave it off until someone has called me back. well lets just say that did not go well for me at all

i am still waiting for a call back from DSTV since April they never ever got back to me has we had ongoing issues with payments and package as they claim i upgraded and downgraded.
i advised that a manager call me back in April its October im still without dstv and no call back.

Saturday i could not get to terms with what has happened and i decided to pay it to watch the Boks match only to find out that the payment i made was for arrears amount owing?
since when does dstv let you watch for free?

now its the 16 of October im still again without service regardless that i paid and flipping livid!

MR Koos Bekker will be getting a email from me ( CEO of DSTV)

and his staff keep promising me callbacks since april