MultiChoice Africa / DSTV
reviews and complaints

DSTv has become just as bad as the SABC with adverts. One of the main reasons we got DSTv was to negate the nonsense adverts but nowadays DSTv is competing for the trophy of most trash service provider. Maybe its time to cancel our subscription and sticking to Nexflix and bootlegging shows we wanna watch without the 10 minute advert intervals! Its ridiculous

For more than 3 years I get demands for payment intended for another customer. I've been complaining for as long but nothing gets done!

We've stopped your DStv as you've not paid.To reconnect, pay R515.00, using ref no.5135320. Once paid, we'll reconnect you.To pay: payat.io/dstv/5135320.

Thanks for your DStv payment. Unfortunately, you still need to pay R115.00 to reconnect. If you still have an error after you've paid, dial *120*68584# to fix it.

Customer No: [removed]

The lady by the DSTV agency at Mandela Square was very rude towards my Sister who had went in the branch to inquire about a faulty decoder, whereby she was told that the decoder cannot be fixed and that she will have to pay R300 to get a new updated HD decoder.

As a result she did not understand why she has to pay any additional monies as the decoder is insured, failing to understand she called me for clarity and I spoke to Tumi the sales lady who works at this agency, she also failed to explain clearly to me and had to call the DSTV call center for more clarity.

After obtaining clarity I told my sister that the additional payment is for installation and that it has to be paid unfortunately, when my sister wanted to conclude the process to pay and update the decoder, Tumi now became arrogant and rude instructing my sister to call me again as she did initially so that they can assist her.

Eventually they did not assist her and told her that she needs to go to the Three Rivers branch to get assistance as they do not have those HD decoders. They could have told her initially but choose to do it at the end of the tedious process of proving their incompetence and arrogance.

This service provider is contracted directly with DSTV and your intervention with this service provider in this regard would be greatly appreciated, including but not limited to receiving a written apology from them.

Kind Regards
[removed]

I got the sms to upgrade my account from compact to compact plus at R460 (I am sure a lot of pple gt that sms). Because it seemed like a good offer l called the call centre and upgraded. The agent even told me that l will be charged R460. Two months don the line l notice on my account that l was being charged more so l called the call centre to querry. They told me that it will be corrected in 48 hrs and days later there is no correction and l call the call centre again being told stories like we have escalated with our business desk. Currently they keep charging me the wrong amount and life goes on for them wile l feel robed and tricked into upgrading.

For those that upgraded please check your accounts, its possible you were also cheated.

DSTV has continuously and constructively being disconnecting the Walker services over the last 12 months. When reporting the disconnection the call centre they response that the Walker is faulty as a standard response. However on insisting that there is nothing wrong with tlmy Walker and after many calls the services is switched on again. Call centre records are available. It was clear to me the DSTV is trying to discontinue the services and on confronting them they denied this is what they are doing. However as i anticipated in October DSTV communicate that the services will be discontinued at the end of October. On Saturdays 13 October DSTV again disconnects my services. This is 17 days before the communicated date. I called the call centre they indicate they are randomly disconnecting tower. DSTV has continuously lied about the services and has disconnected the services before the communicated date. I fine this unacceptable customer service and I a frustrated with the inappropriate and deliberate service interruption. Besides DSTV lying to me for the past 12 months regarding service termination thier own commutation says the end of October.

Hi there, I'm very disappointed. I downgraded my dstv service on 26th August and some reason your agent didn't do the job. From that time my service is disconnecting almost every couple weeks. I phoned almost phoned 6 to 7 times to reconnect. Today again and your agent was very rude. Who is going to pay my airtime for every time I call u. I dont want to go Hellopeter so please resolve this issue. My service is connected again but to phone you guys again and again is not the answer. I want you must pay me back to phone you again and again which is actually was not my fault.

My ID no for you to check my account and my call history is [protected]

I hope you will give me positive feedback.

Kind Regards,
Muhammed Gull
[protected]

Hi

My price lock ended in june 2018, yet you [censored]s keep debitting my account. Every month I phone my bank and reverse the debit and phone you and tell you to cancel it. Every month you send me an sms confirming it has been changed to cash (I do not want your service, my decoder is not even plugged in). Then surprise at month end you [censored]s debit my account again. I do not know how else to bring the message across to you, I do not want your service. I do not owe you any money. Stop this! Next step is the complaints board and icasa and the dam constitutional court if I must!

Lionel

I am on a "24 Months" Price Lock and I am still in that "Price Lock".

My monthly subscription should be R847 (Eight Hundred and Forty Seven Rands) Per month.

My current subscription amount is showing R1 047. This is not correct and needs to be corrected.

I even went into Multichoice Head Office but not one person could assist me.

Can anyone assist?

ID [protected]

My wife and I are leaving for overseas on 21/10/2018 and will return to South Africa on 01/11/2018. The disconnection can only take place on the 28/10/2018 because that is my payment date. I is my payment date. I loose 7 days before the disconnection can take place. What does the payment date got to do with the disconnection. Must I plan my oversea trip on my payment date? This does not make sense.

G.P.CHETTY
[protected]

I have always been a loyal client to multi-choice dstv for numerous years and have subsequently upgraded almost 2 years ago to the Premium package price lock.
upon signing up to price lock i advised the consultant that they need to ensure that my units are insured accordingly, as previously my insurance was only on the old device and not on the dstv explora unit. on saturday 06th October 2018 my explora unit stopped working and only indicated a code rA on the lcd screen.Upon resetting the unit i found that the problem persisted. I conducted an online chat with the call center and the person assisting me could only advise me to reset the unit again and if that fails then the unit needs to be taken into the nearest agent for assessing. After inquiring about my insurance i was then advised that the unit is not insured and that they will advise the insurance department to contact me to insure the unit. Upon taking the unit to the agent i was advised that it is a technical error and there is nothing that can be done to assist me and that i have a choice of purchasing a new unit or a refurbished one from them for 600 rand. I really feel unfairly treated as this is a technical fault as well as the fact that from the onset my unit was not insured as instructed. I am now considering cancelling my subscription completely and getting uncapped data and moving over to netflix without any anticipated issues. I honestly believe that i should not have been charged for a technical issue of the unit as this is not within my control.
looking at all the premium client that multi choice is loosing due to netflix and bad service it goes without saying that the company does not care about the client.
I request a full refund and complete replacement of the explora unit with a new one

The Dstv Catch Up, had no programes displayed. This lasted for 2 days and yesterday I phoned in twice for technical service and after trying several instructions by them I was told that they could not help and i had to take the Decoder into a Service Centre.

At Skye TV Retreat I was told nthat the Disk would have to be reformatted, loosing 3 pages of recorded programs.

This morning I received a SMS informing me that that there is a glitch in the Catch Up. WHY were the supportt staff not AWARE of this. I would not have had to waste time and money going to Skye TV and not lost my recordings.

Another gripe is that as Pensioners do not receive special deals. I have to subscribe to the Premium Package becaause of the Sport. Living alone Dstv is my companion. Surely a Pensioner package could be structured. Some of us have been loyal subscribers for more then 20 years. I really can't afford it

I would like the complaints Board to investigate Multichoice.
I have paid every single month for my services, but every 5 days they disconnect my services stating that I have not paid.
I have sent through proof off payments spoken to agents every 5 days since april to get this sorted. the funny thing is when i do phone after 5 days they reconnect my services without much effort on their side, but I still have to sent through POP for the so many time! You know not only do they inconvenience myself and my family they also now costing me money. I have to make phone calls every 5th day and have them on the line for at least 20 minutes to half an hour before i get joy. They costing me money in phone calls and DATA, defiantly not getting the full package I pay for because i have to re download everything!
I am so fed up With MUltichoice, i am not allowed to speak to management nor finance department. I have had enough!

I still havent received a call from one of ur sales consultant and did submit a complaint on 02/10/2018 . I was called by a consultant saying i they will reconnect my service but untill now no service has been reconnected nd. It very poor service of dstv to make arrangements nd not keep their promises and here in my town we have loadshedding and my dstv or multichoice store is offline

Mr speelman
[protected]

Your website is useless.
It is not user friendly. When trying to register it asks for the email address. When submitting the email address it says invalid. Then I tried logging in using my cell number, then it asks me for the email again, which is regarded as invalid.
The 083 number does not work either.
Your website is very frustrating to use
Please make it more user friendly
Even trying to submit this complaint is a problem

Multichoice sold me a product... and did not disclose everything that I will have to spend considering large amount of airtime to activate it. Initially I phoned them for 26 minutes, and their call center employee kept me waiting for more than 80% of the time saying he's consulting with his supervisor ... After that he couldn't help but instead made the matters worse by disconnecting my services. Upon that 26 minutes I had to call again for about 9 minutes and did not get any help... Am bound to call again... It's me who's making all these calls at my own expense and am forced to. Can I please be helped to get back my used airtime on DSTV malfunctioning services of which were not declared at the time of sale? My contact number is [protected].

I have recently retrenched by my employer and we contacted dstv as we have the price log for 959 since July 2018 wr have been struggling with multichoice to assist us if the call center people are rude to us they don't assist us properly and we have been disconnected yet expected to pay and no service what so ever how this fair to a client who has been loyal for more than the 7 years what a waste and how can one nake sure the same thing does not happen to other subscribers dstv price lock has such a bad service i wish i had not wasted my money time and effort

To whom it may concern
I noticed you broadcasted a religious intolerance program on BBC B, channel 120 on 26th september.

I am a Scientologist and know first hand the benefit it has given me and many other people.
My religion has helped thousands of people become drug-free, helped thousands of criminals rehabilitate themselves, had helped thousands of people to become more able to lead better and more ethical, productive lives.
My religion teaches people how to study so they can apply what they learn, instead of regurgitating facts onto an exam twice a year, which only leaves them with the knowledge that they have passed or failed an exam.
It teaches one how to communicate to increase affinity and reality and to then create understanding among people, instead of teaching people to be in constant conflict with each other.
Scientology can handle the reasons a person behaves in a way that is not survival. You know those moments where you do something and you think "why did I just do that?" Or "why did I say that?" Scientology has the knowledge on why you do or say those things and not only that, but it has the technology to fix it, so you don't continue to do those things.

I know what Scientology has personally done for me and all my family and friends.
I use Scientology technology in all aspects of my life and I use it to help others on a daily basis.

I disagree that I see a show broadcast that is nothing but false information about my religion, and does nothing but forward religious intolerance.

There are several channels on DSTV dedicated to the teachings of Christianity.
My suggestion is you could also broadcast the Scientology TV network, as this would give anyone who is interested an avenue in which to get the true information about What is Scientology.
Here is the link
https://youtu.be/df-97lhZBi0

Regards
Diane Bruckmann

Dear Sir/Mad,
Please note my disappointment on making available the previous days programs for viewing on Catch Up.
My log in profile number is CLSLE_156729 being a member for more than 20 years.

My specific complain is regarding Getroud met rugby which is not available on catch up for the umpteenth time. Should this be the norm for the future, please explain the reasons. Working and living abroad we enjoy or normal programs

Please let me have the reasons for what is happening more frequently !

Regards
Christian Leicester

I reported an E48 error on my xtra view on 12 September 2018, but it couldnt be fixed. On 13 September 2018 I heard from 2 other people which had the same error message. One of the asked an dstv-installer to fix the error. He said that DSTV had sent new settings and he had several complaints. That same day I phoned DSTV again and they admitted that there was a problem with the Xtra view and that a team is working to fix it. Ons 15 September 2018 I phoned again and the lady told me that she will esculate my complaint and that someone will give me a call back within 1 hour, but nobody called. When I told her that I am paying a subscription but dont get service, she told me that I must remember that I am not paying for xtra view. I was very upset! The 17th my husband went for a back operation and I phoned DSTV again so that the service will be reconnected when come home, for he will be spending most of his time in bed for the next 6 months. The person I spoke to said that he can see that I called several times, but the lady that spoke to me the day before said that I need to get the decoder tested. She never said anything like that to me, but never the less, the decoder was not faulty. DSTV changed the settings! He told me that I need to get an installer, because he cant do anything from his side. After a long discussion he told me that someone of the technical team will contact me within 72 hours, because of the backlog and many complaints. Still nobody phoned me back. My husband came out pf hospital on 23 September and on 24 September I contacted an installer. Although it was braaidag he came to help me and he only had to change the settings on the decorder. What a mess! No service, lots of telephone expences and R350 call out fee for a problem that was a result of a problem at DSTV.
During this time I received an email and a sms to rate the service I got from DSTV and both times I sent a 0 rating back. What a joke...nobody from DSTV even contacted me back to ask why I am unhappy with their service!

I am extremely disappointed in the service that we received from DSTV Africa.
We paid the renewal subscription for my mothers DSTV in Zimbabwe on the 3rd September 2018. Still not connected.
I have sent hundreds of emails and no one does anything.
The money was paid into a Standard Bank account which was give to us.
It seems they cannot trace the money because why else would they not connect the DSTV?