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MultiChoice Africa / DSTV
MultiChoice Africa / DSTV Customer Service Phone, Email, Contacts

MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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9:05 am EDT
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MultiChoice Africa / DSTV customer care and support

I have been trying to have my DSTV explora shipped from Zambia to South Africa for the past 3 weeks without success. I have been calling Multichoice offices daily and I'm told the same stories by the call centre people. I have escalated the issue to the supervisors who are also not helpful. I am always told 'we will get back to you' and this has never happened! You are really taking customers for granted. I need my decoder shipped as soon as possible.

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12:20 pm EDT

MultiChoice Africa / DSTV no signal and service

I have 3 recorders and for a month I have been having issues with either 2 or 3 recorder with no signal. I spend up to 20mins with your agents that don't tell me anything different every time we call. It's frustrating and annoying..today especially when your agent says she does not receive the same training as her colleagues so she can't help me.i asked for a supervisor and was on hold till I had to cut the call. When I called back another agent said that a supervisor is not trained or knows anything about resolving a technical error which again is shocking especially if they don't know the business, wby are they employed? And what is their purpose? I need someone who knows what and why I'm having this constant issue to please call me to resolve

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3:25 am EDT

MultiChoice Africa / DSTV channel 126

WHY would you people show repeats of series that has so many episodes
and to top it all it was not so long ago shown on that channel.

We recorded the whole series so far so why not show the season 2.

We are paying so much money per month to watch rubbish all the time and repeats over and over it is so frustrating.

We look forward to watching a series on your channel 126 why not continue with the next season instead of repeating something that was shown already and we have recorded the episodes that was shown this is really a waste of money. I am so disappointed with Multi Choice and now we can not get out of this price lock contract.

What a lot of rubbish shown on the compact package and the worst thing we could have done was take this price lock package because we are now committed in a price lock package for 24 months.

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3:06 am EDT

MultiChoice Africa / DSTV constant disconnection

I have called at least 12 times regarding the issue, it is sorted out for a few days then i get an sms saying that is disconnected again due to an 'outstanding amount'. I then have called again and told them to debit my account and am told i dont owe R233 i only owe R75 which will be debited immediately.

The service is fine for another 2-3 days then disconnected again. This is ludicrous! I am a very unhappy customer. my payments are always made, there is always sufficient funds in my account and my debits for DSTV go off every month.

I have spoken to Sipesihle and Muzi previously at the Randburg branch.

I want this sorted out today itself, call me now and I want a Senior to call me, not your inefficient staff.

Mr. Shaik - [protected]

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1:19 am EDT
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MultiChoice Africa / DSTV unauthorized debits

I called DSTV in December to activate my account for one month only! I paid the pro-rata charge for a month however they continued debiting my account for a further two months despite my request being very specific. I have called over 4 times already to request a refund. My call was retrieved by a consultant and they have it on record that I asked for a months service only. To date I have not been refunded and I get transferred from one person to another.

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12:43 am EDT
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MultiChoice Africa / DSTV incompetent people working in customer care and you as the supporter of the provider is paying the price.

I have contacted multi choice in February and moved my payment date to the 15th of every month, they have never updated the system with information provided. The 8/9th of March my services got suspended I contacted them again they refuse to reconnect my services and then asked to speak to a Supervisor she helped me by re-connecting the services but yet was charged with R330.00 extra on my account for the days difference up until the 15th it was said to me that I need to pay this with next month's payment.

Again today the 22 April they disconnected my services due to non payment of the R330.00 I did contact them again and it was said that I need to pay the R306.62 on my account.

This was not the first second nor the third time I have problems with them really is there no consistency or competent people there either no information is done on the system or every consultant have different feedback and I the supporter of the provider must just pay the price and it cost me exstra money and that is okay.

I'm really very disappointed in the service of such a big provider and that there is just no sorry or help for the mistakes they do.

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9:16 am EDT
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MultiChoice Africa / DSTV dstv pricelock

I have had an explorer installed in December, since the end of December 2017 I have been calling and e-mailing non stop to find out what my payment should be, as I was told my billing was incorrect, first month R5k. I have had my services disconnected multiple times, whereas I needed to use my airtime to ask why as I have been paying. I have been asking what happened to my debit order, fix my account, I want it to be debited, and I still sit with the same problem... 3 months later. My last e-mail was sent on the 8th of March, no assistance...

I am utterly disgusted, not only does Multichoice mess with my viewing, but my pocket too..

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7:56 am EDT
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MultiChoice Africa / DSTV billed with no service - requested cancellation

I called in to Multichoice in Aug 2017 to cancel my subscription. Initially they refused to cancel it and I advised that I'm moving and will no longer require their services. They eventually allowed the cancellation and i had asked that they do a final debit the next month being September for their decoder as they said they'll be an outstanding payment for that. September comes and goes, debit goes through. October i get debited again. I call in and am told that they will escalate the matter to their billing division (at this point i'm not aware that the services are still active as i had requested cancellation) this happened every month and each month I call to find out what the issue is and it's always escalated. I finally get to Absolom Maboja who is a supervisor at the call center in Jan on the 3rd. He too did not advise me that my services are still active. today im told i owe R3075 as i did not call in to confirm that the payment went through and they should deactivate my subscription. i find it ridiculous that none of their staff members could pick this up this while time. They need to sort this out ASAP!

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5:22 am EDT

MultiChoice Africa / DSTV shocking service

On Saturday the 10th of March 2018 my mom and dad went to the DSTV branch on 214 Swartlaan Avenue on Ontdekkers to arrange a debit order as they order the new price lock special for the new DSTV explora from head office. The advised my mom and dad they are offline but will send it through on Monday morning which will be on the 12th of March 2018.

After numerous calls between my mom and a lady from DSTV head office last week selling the special to my mom, still can't process the application as the debit order wasn't done as yet.

Today the 20th of March 2018 I phone the DSTV branch on Ontdekkers where my dad signed the letter, only to get told that they are still offline (please note after two weeks they are still offline). I spoke to the manager Jane to ask if we can't email the form through to head office, she advised NO. She then transferred my call to Pauline to see if she will be able to assist, Pauline also told me no, my parents need to redo the paperwork in Randburg. Surely if you experience internal issues with your system it needs to be sorted out internally and not be expected from your clients, we are living in Krugersdorp, how should my parents get to Randburg. We are shocked with the bad service re received so far only to get a new explora! We are thinking of canceling the whole DSTV package.

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Update by Marius Parkin
Mar 20, 2018 5:22 am EDT

No Update as yet.

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4:42 am EDT
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MultiChoice Africa / DSTV proof of payments not loaded on my account

I, HJ van der Walt struggled for weeks on end to get the proof of payments been loaded onto my account. I have spend many hours on the phone and send prove of payments to many different service providers. (proofs on e-mail). After a provider assist us in a weeks time the signal is blocked again. If you go the the account the outstanding balance on the account is the total been paid. Is there somebody capable of doing there job correct at multi choice?
Below is some of the e-mails and photos of the same proof of payments been send through on many occasions.

Importance: High

Hallo
We are really tired of this nonsense now. Attached is proof of payments, but every week our service is cut of by multichoice.
We did email this proof of payments several times, why do you cut of our service every week ? ?
It is not our fault if multichoice do not update our account with the payments attached.
We repeated the same story week after week and email the proof of payments but every week our service is cut of, why ? ?
Somebody at multichoice stopped the debit order, we don't know why ? ?
If this happens again, you force us to leave multichoice and make use of alternative entertainment.
Please solve this a.s.a.p. for once and for all.
HJ Van der Walt
Cardno [protected] ID [protected]
[protected]@fhpanelbeaters.co.za

From: [protected]@fhpanelbeaters.co.za
Sent: Friday, 16 March 2018 9:18 AM
To: '[protected]@multichoice.co.za' ; 'craig.[protected]@multichoice.co.za'
Subject: Proof of payments HJ van der Walt Card No [protected] ID [protected]
Importance: High

Hi
Attach is last months and this month's proof of payments.
Please process both payments on our multichoice account, so that it is updated as paid.
Please ensure that the debit order is activated for next month.
Otherwise it is the same problem again next month.
Thanks for your assistance, have a blessed weekend
Regards
Hennie van der Walt

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3:29 am EDT
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MultiChoice Africa / DSTV decoder faulty, diagnosed by installer mark, dispatched by cell: [protected].

Good morning Sir/Madam

Three days ago my Dstv shown no signal at home, I then contacted an accredited Dstv installer with a cell number: [protected], spoke to a female.
She then dispatched a black male by the name of Mark to go investigate the problem, I was not home my wife was at home.
It seems Mark told them that we need to change the decoder, but still did something on the decoder so it play for the time being.
What I can say that decoder has stopped again, it only played for three days.
My question, he "Mark" could see that we need to change the decoder. Couldn't he have just told them he is not going to work on the decoder because it needs to be changed and only charge them a call out fee?
And how much anyway is the call out fee, because I paid R350 by him?
Now we pay R350 where a thing will only play for three days and stop again?
What makes me more annoyed is the fact that the female agent who dispatched this male is so rude, telling me I am testing her thing, which I would like to know what is it, that I am testing is her?
Something needs to be done to her specifically. She is very rude, she sent a lot of messages, I am talking about rude messages and there after blocked my number, saying that I can call Multichoice and complain.
Something has to be done to her, she does not deserve to be a call agent.

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11:55 pm EDT

MultiChoice Africa / DSTV service

I had price lock for my first explora contract ended january 2018 took out a second explora price lock and I am on a debit order facility now every [censor] week my service is cut off giving me an error code e16-4 every week I waste my time and money phoning and wait my [censor] off for somebody to rectify the problem (wich is your fault) and last week the 15th when it happened again I spoke to luthando and was promised it wont happen again and she will be escalating the problem/complaint but gues what this morning 20 march 2018 it"s off again. So if my husband mr theron [protected]) dont get a asap response from somebody with brains, a complaint will be laid we will be telling our story on social media to who ever is listening but believe me we will be making a stink about your pathetic service

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5:53 am EDT

MultiChoice Africa / DSTV failure to rectify their error on my account

On 5 Feb 2018 I elected to upgrade my package from Compact + to Premium in respect of a discount rate offered by DSTV by email at R599 per month until 31 March. DSTV tried to put through the full Premium subscription at the beginning of March and the debit order was rejected. Since then, 5 cellphone calls at my expense and 2 weeks later and after admitting it is their fault and saying they will rectify and put through the correct debit order, I am still getting disconnected as well as getting rude SMSes and telephone calls demanding payment of the full Premium package amount of R959. Ref No from SMS received Saturday 17 March is [protected]. All I want is for them to put through the correct debit and stop cutting me off and harassing me.

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12:04 pm EDT
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MultiChoice Africa / DSTV customer service can open accounts but not close an account

Received Explora 2 on 15 March 2018. Price lock. I was instructed upon receiving Explora 2, phone in to activate and establish an account. Current account held for Explora 1 was to be cancelled and installed as extra view at no extra cost.
Part 1. Account activated, new account all good.
Part 2. I have waste 120 minutes phoning to have current account cancelled, all the customer service people say they are not authorized to cancel.
This is unfair practice, I am not paying 2 accounts because DSTV people cannot do there job.
Please cancel first account and send me a reference number to show cancellation.
Cell [protected]
AJ Tomlinson

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6:17 am EDT
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MultiChoice Africa / DSTV charged for an explora I don't have.

In Feb 2018 I paid my DSTV account like I usually did for R479.50. A few days later I got an sms from DSTV to pay R149.00 or my services would be cut. Which I promptly did. I called DSTV a few days later to ask about the R149 and what it was for. It was for an explora that I apparently took out in 2016. In 2016 there was an issue about an explora and I thought the matter was put to bed Apparently not. I told the guy on the phone that I didn't have an explora and he should credit my bank account with my refund. He said he would the same day but he didn't. I few days later DSTV sends me a threatening sms to pay the R149 due or my services would be cut. I called again and asked the guy to please refund me my R149.00 and stop pestering me about an explora I don't have. When I go online on my account it shows that I only have a PVR, are you seriously telling me that you are not getting the same information from your side? Yesterday, Saturday the 17th March I called again and talked to a condescending woman who was not interested in helping me but proceeded to make me feel stupid. Well I am not stupid and you should really look at the quality of the people you employ. You have cut off my PVR functionality, I cannot record anything, cannot watch any of my recorded shows, for what? Please put this matter to rest on you saying that I have an explora and stop sending me stupid smses. And reconnect my PVR functionality, Having an almost total monopoly on the market doesn't mean that you have to treat me like crap. Please reconnect my PVR functionality and FOR THE LAST TIMEI DON'T HAVE AN EXPLORA! Surely there is someone competent enough at DSTV to resolve this issue once anf for all. And please tell the lady who last worked on my account when I called to stop being so condescending and looking down on people and to do her job that she is paid to do. My account number is [protected].

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5:36 am EDT
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MultiChoice Africa / DSTV poor service

I have made a request on Monday(12.03.2018) for my dstv upgrade and I was told will get a call in 2days. 3rd day after I made another call I was told the incorrect request was put on the system as I am on price lock not the normal package will get a call after 2days they need to escalate. Made another call and told of backlog try the following week. Ref-[protected] and also they don't work on weekends.

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2:31 pm EDT

MultiChoice Africa / DSTV dstv explora

For more than 20 years I have been a customer of DStv Multichoice I had a debit order for the payments and never had any problems On 31/1/2018 DStv phoned me and said they are giving me a DStv Explora free of charge Installation included On the 09/2/2018 a contractor came and installed the Explora When DStv made my the offer for the free Explora they said that my payments will carry on as usual except the amount will be less namely R759 for the next 24 months On the 22/2/2018 they cut my signal I send HELP to telnr 42480 but they never came back to me so I phone them because the payment went off my bankacc They then fixed my signal and a message came on the tv telling me my problem was solved Today 16/3/2018 my signal was cut again and they send me a sms telling me I am in arears R1819-83 Now I want them to come and take their Explora back and fixed everything as before I did not asked or applied for the Explora they gave it as a present and now for the first time I have problems My refnr is [protected]

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2:16 am EDT

MultiChoice Africa / DSTV billing & customer services

Around September 2015 we compliant about a default on our decoder & knowing that we are insured through them, we requested that we get a new one as it was over 2 years we've had the decorder. After customer services asking us to bring the decoder in order to get a second hand one, we got upset & told the lady to cancel that insurance as we felt we were paying the R35 for nothing. We then got our own household contents insurance elsewhere. Knowing DSTV, they never send any messages acknowledging anything & therefore knowing that R35 was the insurance premium, we deducted it from our subscription & they didn't say anything. This month they now decided to block our channels & when we asked they tell us that we owe abour R275 which when calculated is the total amount of insurance premium. We complained about this & all they said is that they DON'T deal with insurance & that we must phone insurance ourselves. We then phoned insurance & they promised to give us feedback by the 13th of March. It's now the 15th of March & no feedback & meanwhile DSTV are still blocking our channels & everytime we have to tell the same story(it's the 4th person I spoke to this morning telling the same story). Why are they being such crooks & why is their system not professional enough so that they can see what our query is & assist us. It's all good & well when they want our money but when they have to assist us & offer us service they RUN away. I'm so dissapointed & disgusted with Multichoice/DSTV.

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2:16 am EDT

MultiChoice Africa / DSTV payment not allocated after 16 days - [protected]

I have used the incorrect ref making a payment and send through the proof the 6th March already yet still not sorted! Am I being reimbursed for the 16 days my service has been suspended?
Proof has bene send to Nokuthula Nkosi in the call centre, '[protected]@multichoice.co.za' and '[protected]@dstv.com' yet no assistance from any received thus far.
What does it take to check/ find and allocate the amount to the correct ref? I mean it can't take you 16 days to do this?

DSTV has never failed me but I'm starting to have endless problems and really losing my trust in you guys

Our correct ref is: [protected]

See payment details below
Ref used:[protected] (smartcard nr)
Date:26 Feb
Amount: R400.00
Acc nr: [protected]

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3:51 am EDT

MultiChoice Africa / DSTV poor service

i applied for the price explora in February 2018, i never received a call from the sales department until last week Friday the 9th of March 2018

the lady was helping me and told me i qualify but could not continue my application as she had an issue with her system.

i called dstv later that day to find out about my application the agent i spoke to said she will escalate my query to the lady who could not complete my application.

i have not heard from since.

i would really appreciate it if someone can contact me to complete my application

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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