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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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M
7:07 am EDT

MultiChoice Africa / DSTV lies regarding package inclusions re channels

Good afternoon,

I contacted DSTV with regards to their promotion for the R539, 00 fixed amount package as it looked quite impressive and the fixed amount suited me. I however from the start made it clear we (me and my husband) made use of Kyknet channels mainly - and that this had to be a definate inclusion in the package for us to accept. The agent on the line - Sandile Kaunda - assured me that our channels will not be affected and we could expect installation in 5 -7 working days. This was on the 13th March 2017. On the 21st March they came to install the Explora - however not the dish (this even though I pay for it - eventually was placed in my garage). From that night onwards to date we are still arguing for the channel to be activated - hours on the phone - put through from one consultant to the next - requesting escalations - with promises of us being called back. But with no avail. I then requested that as they cannot activate Kyknet on this package that they then deem this contract nil and void and come collect their their hardware - put my DSTV channels back as it was and leave it on the R459per month. Now this poses to be a problem as they want me to remain on fixed contract - this is rediculous as the only option they now offer me is to accept the R149 for the hardware for 2 years as well as the R459 per month to access Kyknet - Totalling at R608.00 - The best is then my price still goes up annually!So I am now much worse of than I was to start off and whilst they are still after 6 days been able to trace the recording proving that Sandile promised we keep Kyknet - we have not had any priviledge to watch TV - BUt you can bet they will be debiting my account come month end - and in the meantime I have not been able to watch my channel for a week now!

We are pensioners living on remote place - no discount even on services as we are not able to afford living in an old age home - seriously?

I need someone more senior to please make contact with me and arrange to collect their hardware asap and please reconnect my Kyknet channels as it was as matter of urgency!

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Update by Mara van der Mescht
Mar 27, 2017 7:09 am EDT

Good afternoon,

I contacted DSTV with regards to their promotion for the R539, 00 fixed amount package as it looked quite impressive and the fixed amount suited me. I however from the start made it clear we (me and my husband) made use of Kyknet channels mainly - and that this had to be a definate inclusion in the package for us to accept. The agent on the line - Sandile Kaunda - assured me that our channels will not be affected and we could expect installation in 5 -7 working days. This was on the 13th March 2017. On the 21st March they came to install the Explora - however not the dish (this even though I pay for it - eventually was placed in my garage). From that night onwards to date we are still arguing for the channel to be activated - hours on the phone - put through from one consultant to the next - requesting escalations - with promises of us being called back. But with no avail. I then requested that as they cannot activate Kyknet on this package that they then deem this contract nil and void and come collect their their hardware - put my DSTV channels back as it was and leave it on the R459per month. Now this poses to be a problem as they want me to remain on fixed contract - this is rediculous as the only option they now offer me is to accept the R149 for the hardware for 2 years as well as the R459 per month to access Kyknet - Totalling at R608.00 - The best is then my price still goes up annually!So I am now much worse of than I was to start off and whilst they are still after 6 days been able to trace the recording proving that Sandile promised we keep Kyknet - we have not had any priviledge to watch TV - BUt you can bet they will be debiting my account come month end - and in the meantime I have not been able to watch my channel for a week now!

We are pensioners living on remote place - no discount even on services as we are not able to afford living in an old age home - seriously?

I need someone more senior to please make contact with me and arrange to collect their hardware asap and please reconnect my Kyknet channels as it was as matter of urgency!

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D
5:53 am EDT

MultiChoice Africa / DSTV continuous payment advisement via sms

Good Day

Once again im receiving sms for payment, did I not advise you people not to sms me anymore but communicate via email. Besides I know my account is due on 27th of each month I do not need numerous reminders.

After numerous requests to stop your sms, you actually defy my requests and keep on doing so. If you continue I will take this matter further and lodge a complaint of harassment. One statement or reminder is enough.

Please forward your managing directors contact details as I need to liaise with him regarding ongoing this matter.

TAKE MY CELLPHONE NO. OFF FROM YOUR DETAILS LISITING AND ONLY COMMUNICATE WITH ME VIA MAIL – desiree.[protected]@yahoo.com….THIS IS THE LAST TIME I WILL BE ADVISING YOU TO DO THIS OTHERWISE IM GOING TO THE HIGHEST AUTHORITY AND SOCIAL MEDIA WITH THIS.

Kind Regards

Desiree Goslett
[protected]

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5:32 am EDT
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MultiChoice Africa / DSTV multichoice

Hi,

I am paying for a DSTV account which is on my father's name. initially we had one decoder and a few years back my dad installed the second one and requested Extra View. I only found out at the beginning of 2016 that my account was double billed every month for those years (since 2011) and I have been battling to get my refund to date. We have been calling, getting reference numbers and being pushed over from agent to agent time and time again. They corrected the debit order amount but they are not refunding me the money they took out from my account in error for all these years. Please assist me. Thanks. Sharon Moodley

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2:24 am EDT

MultiChoice Africa / DSTV when I set to record practice 1 at 3 am and there is foot ball on?

Please can you advise me why did you not show practice 1 on 206 when your tv guide shows it but you have foot ball on the tv?

Please advise why you are showing adverts on live tv? And your sound quality on the is poor and when the adverts shown then the sound is louder?
We are a paying cudtomer you should make sure what you showing is on your tv guide should be there?

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9:36 am EDT

MultiChoice Africa / DSTV account error

We are really not happy with DSTV. We called in numerous of times and no one can assist us with our query. We have been paying every month at Pick n Pay and our services got disconnected for almost 2 weeks. We are on the Price Lock plan and no could assist us to update our banking details. We now need to pay R2628.02. We refuse to pay that amount to get reconnected. What happened to the other credit that we asked for to be moved over onto the Price Lock Explorer. Seems like it was never done. We are frustrated and will not recommend DSTV to any.

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9:38 am EDT

MultiChoice Africa / DSTV dstv

have been loyal Dstv compact customer for some years now. During the course of last month, I moved to another house in the same compound. I enquired with Multichoice concerning the re-connection fees and installation fees. I was quoted the ridiculous amount of R999.00 by Multichoice just for moving from one house to the other in the same compound!?!?! Or else buy another decoder which includes installation at R599.00

I stopped watching Dstv in February 2017 because I had moved and since then not reconnected it. I called this morning and was told that I owe R616.78? For what? Just because they/DSTV only decided to disconnect THEIR services on 11.03.2017 and now I am liable for two weeks of not viewing DSTv? MY dish is still where I moved from - I didn't request for two weeks of grace - usually they disconnect after a day or two! This is what a loyal customer gets.

I am willing to reconnect again but I am not willing to pay the amount of R616.78. I can pay R345.00 for my monthly subscription and the R50.00 reconnection fee and organise installation OR else they LOSE A customer

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2:20 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
MultiChoice Africa / DSTV has left an official reply on this complaint.

MultiChoice Africa / DSTV removal of channels

I honestly think it is really unfair for channels such as Mnet Family (162) and others to be taken away on DSTV Compact - There are a lot of really nice programs that play on this channel. You guys give us crappy channels such as 114 and 118 and take away the good channels, it is really annoying. It does not mean that because we are paying less that you guys should do this
DSTV needs to be more considerate towards compact users

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Mikhail Nair
, US
Feb 15, 2022 1:37 am EST

Good day

I would like to lay a concern regarding fraudulent activity at the Seeff North Coast Branch , I was a resident at ballito Groves unit 709 where I occupied the premises for a full year,

I'm agents had been Nicole Ras of Seeff North Coast as well as Kirsty Hodgens from accounts department seeff North Coast who I liased with

* Nicole ras had said to client via telephone that they should vacate the premises on the 3rd of January which after vacating I was told to be liable to pay for , I had been confused given that was my day of vacation given by the agent also given I moved on the 27th day of December so if to my knowledge I was aware of this payment the client would have vacated on the 1st

*when inspection had been done on the premises they had found a broken tile in bedroom which we agreed to paying for from deposit,  Nicole ras did say that we would be provided with 3 quotations serving how much the tile would cost

Later on after 3 weeks of waiting for the refund of the deposit I was told the estimate amount of R1500 would be charged for the tile , which I then requested a 3 quotation which the agents agreed on later to find out that I could not be provided with such material of 3 quotes and I was an excel spreadsheet invoice of r1500 for a single tile with no information containing labour's costs or even a company's logo or information which i was appalled from finding

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2:04 am EDT
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MultiChoice Africa / DSTV change of ownership

DSTV Multichoice has been giving me trouble to change the ownership from my ex girlfriends name onto mine. i submitted the documents as per what the agent advised me, i even called them on 21/03/2017 and katlego the agent advised that this could have been done and not sure what the delay was! based on this i have given more than sufficient information and documents as requested by the 2 agents! the agent even advised me that all information received is sufficient and it should be processed!

Please help in this regard.

thanks
Rishaan Maharaj
[protected]
[protected]@discovery.co.za

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7:58 am EDT
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MultiChoice Africa / DSTV repeating of shows and movies

Good day

I cant believe we are in mid March and still the same movies and shows from DECEMBER 2016 are still repeated during the day.You are quick to up the price but cant provide new fresh shows and movies IT is really pathetic but I quess by now we are suppose to be used to poor service, you are quick to announce that you show new movies and shows in the evening but what about us WHO ALSO WHATCH TV DURING THE DAY WHY DO WE HAVE TO LOOK AT ALL THE REPEATS?The same movies that was on in December 2016 are still shown every second day, if I pay the same price for a package for movies and shows why only show new movies at night or over weekends, I'm also entitled to new movies and shows during the day.If you up the price on a package you can also up your service and provide new shows and movies thats appart from the shows of the 80s that you show everyday

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10:34 am EDT

MultiChoice Africa / DSTV installation of price lock explora

I have applied for price lock and they came late they installed the dish whereby the cables was there but did not installed the wifi so unable to use it. We asked for extra view and paid them for the service but he did not connect the cables correctly so we asked him to come back and he send message he will com today it is at night and they don't have the desentcy to call us. Unexpected and not happy with the service from your installers. Look like they don't know what they are doing
Rika
[protected]

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9:21 am EDT

MultiChoice Africa / DSTV dstv explora

Dear Sirs,
I bought a Dstv Explora decoder from Johannesburg South Africa with Model No DPS5001IMC, part code: C5369092500, SERIAL No: P600914400 and smartcard serial No: [protected]. And I want to use it in Addis ababa Ethiopia.when I contacted the Dstv agent in Addis ababa, they told me to contact you guys to configure it so that it will work here.
Thank you in advance for ypur cooperation.my email address is [protected]@gmail.com

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3:16 am EDT

MultiChoice Africa / DSTV explorer instalation

Good day

About 5weeks ago we purchased a dstv Explorer package deal wich includes dish and installation.
We contacted a multichoice agent, SecuriSat in our town to come and do the installation.
For the past 5 weeks they have told us that they can't do the installation because they have not received any stock from multichoice.
This I now becoming a unexaptable long period of time to wait.

Can you please assist

Regards

Marlia de Lange
Swellendam, Western Cape
[protected]
Dr.mf.[protected]@gmail.com

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2:41 pm EDT
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MultiChoice Africa / DSTV condom adverts

this evening on Comedy Central as every night on Comedy Central lately, an advert for condoms was aired! I find this disgusting and inappropriate to air at 7:30pm when children are still awake and haven't gone to bed yet! It is not usual for children to still be awake at 7:30pm. I understand that the condom company is probably paying you a lot of money to air their advert but at the expense of children's innocence everywhere? This is unacceptable and then we wonder what's wrong with the children of today! I await a response.

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3:14 am EDT
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MultiChoice Africa / DSTV installation of my dstv

Hi. I bought a decoder at knysna electronics in the western cape on the 1st of february 2017. Its a R599 special. After waiting 3 weeks for installation, the technicions finally arrived and tells my they cant install my dstv at all because there was no place to put the dish up at all and i had to get rid of some trees that was in the way. After i made a plan with the trees, i phoned again in the 4th week, to only find out the place closed down. So i went to touch tronic in knysna to ask if they couldbadsist me, cause i was already fed up by then. They said they took everything of knysna electronics over. And has got alot of work on them now wich i understand. Ive been phoneing almost 3 weeks now, to query about my installation, and each time they say that they are waiting forr dishes and it will arrive the next day. I have been waiting almost 2 months just for my dstv to get installed and i am really get irritated now. Please can someone assist me ? Feels like i wasted my money on something thats not happening, ive never waited so long for dstv to be installed.

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1:44 am EDT
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MultiChoice Africa / DSTV condom advert at 19:30 in the evening

Please could I request that the durex condom adverts be aired at a later time after young kids have gone to bed and not at 19:30 in the evening when young, innocent ears may be in the room. My husband had the t.v on discovery channel last night and was watching a documentary about sharks when the said advert aired and my 6 year old daughter was in the room. I quickly had to change the channel. So please be more careful when selecting the time these adverts will air.

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Hazel Joy
, US
May 02, 2017 8:03 am EDT

Or you could pull up your Underoos and have a conversation with your child.

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8:48 am EDT

MultiChoice Africa / DSTV disconnection/bad service/incompetence

Good day,

I have two smartens:
[protected] - Currently in the explora
[protected] - Extraview

However, the notification of disconnection is on [protected].

Kindly explain how do you link me with the third smartened number and why have you not rectified this, since it's been running for 23months and 10days at the time when you disconnected this services on Friday 10March2017, without informing of your intentions.

How is it that one account has caused so much confusion, to the point where you are unable to see 1April2015 to 10March2017 is 23m10days (twenty three months and ten days).

Meaning, if the contract started 1April2015 it will only be 24months at the end of March2017. You in your action to disconnect me, has thought me to do without DSTV for a entire weekend with so much sports activities of which I'm a great fan of.

My issues have been escalated, since Friday, yet your call centre in Sandburg could not help, nor the Maponya Mall branch.

I'm utterly disappointed.

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6:47 am EDT
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MultiChoice Africa / DSTV extra view service

on the 21st of February I called into multi-choice to assist with down grading my package, big mistake for starters both my decoders lost signal on the same day, when I called back that evening was told all my settings were fine but my decoders were not working, eventually they were both working after being on the line for over 30minutes, the following morning my primary decoder was not working however my secondary was working I called in and the lady I spoke told me how check all my settings were fine once all that was done the lady told me the setting were fine, and the decoders were working on the 9th of march I received an sms stating my account had a balance of over R250.00 due multi choice, when I called in to inquire was told my decoders were getting charged separately and not as extra view I advised them the decoders were in the same house so how can they charge them on different accounts I didn't get response from them they just changed it back to extra view, when I got home my secondary decoder was not working again I called them and still complain was not resolved till today, no one from multi choice is helpful .

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2:44 am EDT
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MultiChoice Africa / DSTV price lock

Dear Sir/Madam,

Please assist me with a new price lock deal. I am currently on a price lock of 799.00 that expires on 15 March 2017 and would like to go on another price plan. I know you talk about legislation and all that (NCR) but sir/madam, I am currently paying 799.00 and the fee will go up in April 2017 to about 899.00 – which is a 100.00 increase and the price lock deal for me is the same amount (899.00), so I can’t understand why can’t I just be put on a price plan like I requested, because the difference would be 100.00 of which I can afford. Sir/Madam please re – consider my application and put me on a price plan from April 2017 please.

Hoping this request will receive your most favourable consideration.

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11:31 am EDT
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MultiChoice Africa / DSTV dstv poor service

On 12 March 2017 during screening of Strictly come dancing on channel 174, the second part of the programme was skipped and the next programme started showing.
This is so disrupting; the people in the backroom of Multichoice need to be disciplined for not doing their job properly. We are paying for the service that costs a lot!
It is also soooooooooooooooooooooooooooooooo annoying to have to write so much when brevity of words should be sufficient.

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Update by Carroll Mrs
Mar 12, 2017 11:25 am EDT

The past few months we have been fed movies that are more suitable to an 11 year old. Always a little puppy / horse / dog / other animal that either talks or brings man and woman together or is lost or is hurt and they call them romcom.
Whoever is the buyer for DSTV needs to wake up. Even if you like those movies, we don't have to be subjected to endless such movies. The same movies also roll over endlessly. Please spend money on proper tv content.
We pay a lot of money for little entertainment.

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11:17 am EDT
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MultiChoice Africa / DSTV channels flipping while we watch

This morning, 12 March 2017 between 11:30 and 12:00, Teen Titans was showing on channel 301.
Suddenly channels starting flipping. WHY?
Hotel Impossible (Travel Channel) showed. WHY?
Later on it stabilised and channel 301 resumed.
Why did this happen?
This is not an isolated incident and has happened before. For nearly R1000.00 p/m that we pay we should not be experiencing this.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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