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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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2:48 pm EST

MultiChoice Africa / DSTV dstv packages and payments

I did not receive 5 channels on the family package...channels 119...127...128...213...238...

so I did not want to pay the full installment until I got the 5 channels for last month and this month or downgrade to the access package...I spoke to consultants for hours at my cost and finally kagiso shaomolekae was going to call me back...
I dont want to pay a reconnection fee and I dont care of a system glitch...I want wat was shown on the dstv site...photos attached

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11:54 am EST
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MultiChoice Africa / DSTV r4100 for satellite tv for one month!?!?

I paid end of november r2000 to my dstv account for december and then r2100 was debited off my account 4 days later!? So now I have paid a total of r4100 for dstv subscription!? In one month! I work between 800 people in the pharmaceutical industry in a call centre. This story can spread very quickly. Incompetent, pathetic service, I would rather watch nothing! I want nothing more to do with multichoice! I hope that someone is spending my extra r2100 happily as a year end bonus! Merry christmas to you all since this was a forceful gift! Hope my 5 year old daughter doesn't mind having nothing for christmas thanks to multichoice.

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5:06 am EST
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MultiChoice Africa / DSTV monthly magazine

The production and delivery of the TV mag has been an on/off issue for the last couple of years. At the customer care center I have been told on numerous occasions either-we are not producing it any longer/we only mail it to elderly customers/no more posting so you have to call at the customer center to pick one up(how environmental was that?!). Sometimes it actually did pitch up in my post box, but no longer. Now customer center says production has finally stopped. Searching through/scrolling through the electronic version is a nightmare and even younger people than me have said that they prefer the mag. It's easy to flick through, look ahead, etc. What is the problem doing the mag? You must be the only firm in the country who can't produce a magazine at a profit?

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3:59 pm EST
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MultiChoice Africa / DSTV service

To whom it may concern
I would just like to find out why cash paying customers are nit important to multichoice, i have been a loyal cash paying customer for the last 14 years on premium pakkage but i do not have the same privelages as debit order paying customers, is there a difference between my money and a debit order. Can anyone please advice.
Thank you
B.P van Breda
[protected]/[protected]

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7:41 am EST

MultiChoice Africa / DSTV service

Good day,

I spoke to Thabo Mokoena REGARDING MY ACCOUNT and once again I find myself feeling frustrated because my account is still not updated with the discount and worse of all I'm now told I have showmax which I know for a fact I cancelled Thabo cannot explain where this R29 is coming from and decided to tell me it's because of the Showmax Subscription. I spoke to another consultant yesterday who assure me that all is in order with my account. Adjust my account accordingly and apply that discount so that it shows the R460 plus my PVR. I want to see the correct balance going forward and I want this R29 to be removed from my account. Your service is SHOCKING. I waited on the line forever waiting for Absalom, Thabo Mokoena's Team leader to come to the phone. He did not bother I'm still waiting for him to call me till this hour. Im paying for a service I insist on getting one.

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12:57 am EST

MultiChoice Africa / DSTV re-runs

Kindly advise where there are so many re-runs especially in prime-time viewing. Surely logically - these re-runs should occur during the course of a working day.

I would also think that prime time is Saturday and Sunday -

DSTV is expensive so surely there should be less re-runs.
With the high cost and us having to pay for it, surely as I indicated the re-runs be played when people are working. As it is, we subscribed as there were too many re-runs on SBC as it was and now we are back to square one. Come on Mnet DSTV Sattelite, up your game.

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9:11 am EST
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MultiChoice Africa / DSTV unsatisfied with call centre, agents unethical behaviour

From the time that I have received the explorer I have had problems. From the installer which has up to date not installed the machine properly as he haven't received a job card so he is refusing to do the properly.
Have spend about r150-00 on telephone calls to have the box office set up correctly spoken to 6 different people and still it is not working.
Have been told today by tshagosatso that I have to pay r90-00 for the recording function which not one of the other people that I spoke to has even mentioned and not even the person that has offered me the explorer has mentioned it.
Have been trying for six months to cancel the insurance on the hd decoder that I no longer use, paid it for six months without a refund and it was all thanks to to the useless call center agents. When the explorer was installed I asked the person to please cancel the insurance on the pvr, still not done.
Is it so difficult to help a person the first time I called.
If I don't receive a response from you by tomorrow this time i'm going to the broadcasting complaints commission as I feel that multichoice is ripping me off and just expect me to pay even more.

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5:36 am EST

MultiChoice Africa / DSTV incorrect item sold, misled, and than change of ownership not done, pathetic customer service received from staff and managers

Good day. My dad is a dstv client, it was from the "old day" with mnet, than just adding dstv, the service I pay for is dstv compact and the indian channel. I wanted to add box office., I was than told my the sales agent it can be done, I will need to pay from my account for the 89.00 per month, which makes no difference as I already am paying the subscription monthly. But she misinformed me by saying the new dstv explorer can be linked to my dads current dstv account, meaning it would just automatically work once its installed. On the 16/11/2018, the installers were there, only to find out, nothing worked, I called in spoke to thembinkosi shibambo. Who kept me on the line for over an hour. My telephone bill. I also spoke to his manager boipelo who confirmed they will resolve this issue. More than a week passed, I emailed thembinkosi and his partner tremendous mufamadi. I get no feedback., I than speak to clyde letswalo. Who really tries to assist me, also advising he asked boipelo to call me - no return call from this supervisor. A week later on the 23/11/2018, thembinkosi calls me advising he wasn't in. So does it mean customer service stops? Especially since ive been sending numerous emails since the 16/11/2018. He says my dads id number is incorrect. Not taking into consideration that mnet subscription was taken out about 20 something years ago. And I sent him whatever id documentation we have. He insisted he cannot assist and that my dad who is 70 years old, has a heart condition amongst many other illnesses must got stand in a queue. I thank asked for boipelo. She came to the phone and advised everything will be sorted as they do have all the required documentation, she would email me that day which is 23/11/2018 - no emails received, and will call me the following day 24/11/2018. No telephone calls received. Im actually disgusted at the type of service received, especially coming from a service environment. Thembinkosi didn't provide me with any incident/ref numbers but clyde did on i147. If a superviser cannot take customer service serious than I don't blame the staff for following suit. Dstv is so laid back as they don't have competition. Im actually on the verge of cancelling this subscription. Vvery disgusted with the way this has been handle,

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10:01 am EST

MultiChoice Africa / DSTV satellite

Good day.

Dstv just phoned us now. As soon as we answered they dropped the call. I want my account sorted before the weekends ends. This is ridiculous. Since March were struggling. If this is not gonna be sorted before Monday I will take it further. I will not leave it. We must do without TV because incompetence. They probably phone and drop the call so they can say they tried to get hold of me but couldn't! Which is obviously not the truth! Phone me for real so we can sort this out.

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Update by stephan13
Nov 23, 2018 8:17 am EST

Good Day.

Problem started in March this year when I was forced to pay all my arrears to get my dish reconnected although I had a payment plan in place. I had to pay +- R6 000.00 to get it reconnected. I was given this amount by the consultant for all my arrears. The next month I was told to pay a R1 100.00 which I did the month after that I was told to pay R902.00 which I did, the month after that I was disconnecsted again. The reason for disconnection was that I was not sticking by my payment arrangement even though I settled it a couple months back. It seems like the arrears was settled but the arrangement was not cancelled on the system and DSTV expected me to keep on paying as arranged even though they have made me settled all my arrears a couple of months back. Get disconnected every month must phone every month and explain my story every month to different people. It is costing me a lot to phone every month as I need to hold for an half a hour per call. Every time I phone I get a different outstanding amount. I was told on one occasion that I am in front and I need only to pay R800.00 for the next month. The next month came I went to pay the R800.00 and the system showed I am owing more than R3 000.00. Every consultant says there is a problem because I have two accounts a residential and a price lock account and it need to be escalated to a manager or another department to recon my account and sort out the mess. Now I have been disconnected again and they refused to re-connect me. It seems like my one account shows paid up now and the other account shows arrears of R6 000.00 again. I admit not paying for the last 2 months as I am waiting for almost 6 months for somebody to contact me back from the billing department to sort out my account. It is impossible for the amounts to change every single month. For the last 2 days I have been promised that somebody will call me back but they refused to re-connect me and obviously know one has contacted me yet again. I think it is unfair for not reconnecting or coming back to us. We can not phone to sort our account out as their are no direct line to contact them. They just keep on telling us they have locked a call but up to know nobody has contact us back. I don't know how much money I spend in calls to the call centre to sort this out for something that is not my fault to begin with. I want this sorted out ASAP.

Mr van Biljon
Customer Number: [protected]

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1:37 am EST
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MultiChoice Africa / DSTV dstv

In August this year I reconnected my Dstv for a specified period. Specifically from 08 August 2018 - 25 August 2018. I was informed that I will be billed a specific amount for that period only. Instead Dstv has continued to debit my account for another three months. When I requested a transcript of the audio recording of our conversation I was told that I must go to an Dstv centre near me. This after I informed the helpdesk that I am out of the country.

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9:59 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MultiChoice Africa / DSTV dstv walker 7

Dear Complains board, I was a proud user of the the dstv walker 7, dstv have two type of device the dstv walker 4inc and the dstv walker 7, the package is know as dstv Mobile package which cost R49.00 month, which give you the channel to watch on the dstv walker only, firstly dstv claim to close the signal down, which means dstv walker Customer will not be able to watch the package dstv Mobile/ channels, dstv has the dstv know app, secondly dstv does not want to let current user of the dstv walker to watch the same channels on the dstv know, if they closed the signal on dstv walker for some reason into understandable but they should provide the channels on the dstv know app With same cost model or cheaper, I was also told that I will get my refund which I paid in advance of R200, 00 and I was told that I get R1000.00 TakeaLot Voucher, I was told I will receive the take a lot voucher by email, which I have not received as yet, I was told to give them my banking details which I have given many times by email and also by post and also by twitter, they still do not answer my questions and I still am waiting, it not just me that complaining but many other dstv walker customer are complaining, I think firstly dstv mulithcoice should get a 1 million rand fine as they provide a service on the dstv walker, they claim they can not offer the channels on the dstv Know app as a alternative?, it is wrong to shut down the signal of dstv walker customers and not provide same channels on the dstv know at same price or cheaper, we seek the help of the complain board as it's not been fair on me and many other dstv walker consumers or customer,
Secondly they say me R1000 voucher they can't provider know but R500 take a lot voucher, which I did not receive any take a lot voucher at all on my email, also I am still waiting for the refund of my R200.00 to be refunded into my bank accounts which I have given many times more then 13 times to be honest,
From shavesh Ramnath
Cell no : [protected]
Address : 28 corngrove road, grove end, Phoenix, 4068, Durban, Kzn,

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Update by Shaveshen
Nov 20, 2018 4:42 pm EST

Please kindly remove this post as it was a error will type new one

Resolved

The company had not resolved my complain as I have contacted them 142 time over phone, email but no help at all they are not helping

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2:32 am EST

MultiChoice Africa / DSTV account overcharging

I have repeatedly gone through incorrect accounting entries with different consultants at DSTV in the last few weeks, with no understanding or willingness from their side to correct what is wrong, particularly on the holiday home account. Some have been corrected but not all. The entries include overlapping dates resulting in double charges & decoders being switched on & charged for that have not worked for years. This must border on fraud. I used to be on a debit order system to pay my account, but due to the overcharges on my account I cancelled the debit order & refuse to pay anymore until issues resolved. Due to non payment on my part, my service has now been suspended. I am now embarassed because i cannot give DSTV to guests i have in my guest house. Their service is less than good & their willingness to resolve issues is nil. I have been a client for 20 plus years & have had issues before that i have reported without resolution. This is now enough. It is easier to go without DSTV than to have this perpetual fight & having to check my account so have cancelled my account with them.

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John Earl
, ZA
Dec 12, 2018 8:23 am EST

I am experiencing account problems.I have been overcharged for the past 7 months.
I spent a 60 minutes on the phone last week to two consultants who both promised to get back to me the same day, which did not happen.
I spoke to a third consultant yesterday and she promised to get back to me.This as yet has not happened, but I am waiting.
She did mention that she had never experienced such an account ever.Needless to say I will happily cancel my DSTV account as their service is worse than Vodacom.
John Earl
Chalumna River
[protected]
12.12.2018

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7:00 am EST

MultiChoice Africa / DSTV dstv

I am completely dissatisfied with the service i am getting from multichoice and have sit for days without tv, always being charged reconnection fees and disconnecting my account. Agents are clueless and got a very stinking attitude, they feel they pay us to watch dstv. Recent encounter was with ofentse who was not willing to assist and doesnt know the first thing about customer service also advised me that after calling twice yesterday and staying on the line for long my query has not been escalated for whatever reason. I still have to sit without tv, i expect a response asap if not received i will take this to the ombudsman.

Ref:multichoice
ref:i390
ofentse pheko

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3:20 am EST
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MultiChoice Africa / DSTV overcharge

On the 10th November, I phoned to have a DSTV package connected. The connection was to be done while I was on the phone.

It eventually took five hours and six phonecalls from a mobile phone.

When the connection was eventually made, I asked for 24 hours connection, I was told this would be fine, the program I was so intent on watching was cut off after only 7 hours.

While I understand that it is difficult to accommodate peoples different times, I think I could at least have been warned that I would receive less than half of what I paid for.

I wonder what DSTV would do if I paid less than half my subscription. While the rand value of this complaint is very small, I cannot watch the program again.

A desirable resolution may be for you to add on extra time rather than remove and have happy customers.

I am irate that I was told i would have 24 hours and ended up with 7 - I had visitors and it was very embarrassing when the tv turned off.

Please get back to me

Doug skeat

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12:39 am EST
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MultiChoice Africa / DSTV pvr

I have called several times and DStv is still disconnecting, deliberately, my PVR functions. They send an incorrect bill, I paid, but when I call they say I still owe R56 rand... This has been happening the entire year... I'm sick of this horrid and poor service for such an extreme fee. I paid for a service, I want my service... An entire year of paying R1000.00 for poor service delivery or customer care.

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3:27 am EST

MultiChoice Africa / DSTV account payment

Payment went of my account 25 October and I checked my account cause I was not sure about the amount. I checked my facebook messenger to see what the balance is due and it stated, thank you for your payment and when next payment was due.

When I spoke to a consultant last week she said only R 300 is due, I didn't receive no communication station that payment was not received or that my decoder will be disconnected.

If your ll view my account your'll will see there is never a problem receiving payment. I am not happy with this service and feel that your ll take advantage because your ll have no competition and disregard loyal clients. The system yourll have in place is not accurate and reliable. I AM NOT HAPPY AT ALL.

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1:18 pm EST

MultiChoice Africa / DSTV accredited installers

Dstv Galleria installer was hired by my neighbor to remove her dish however in the process the so called acredited installer cut my dstv cable. Trying to get it rectified I was told to pay R 550 for a call out. Is this a new kind of scam these installers do? I am considering going further with this regarding Dstv. This is unacceptable by DSTV an internationally claimed company

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2:33 am EDT
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MultiChoice Africa / DSTV multichoice

I am not satisfied with the services that DSTV/Multichoise providing.

I am paying a lot of money for very very bad services. Please can you help me, or at least let me know if our services is active again.

I called yesterday 8 x times. We forgot to make payment 28/9, but 30/9 we made payment and we cleared the payment. Our services was disconneted 31.10 and when all called they could not helped. Proof of payment were sent and no response. I still don't know if the services is active. If not today (1.11) we want to cancel . Can't support a company that treat you so bad.

Thank you
Hannelie Visser

[protected]

DSTV cust number : [protected]

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4:53 pm EDT
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MultiChoice Africa / DSTV installing my price lock explora

Good evening
I have called multiple times about an installer for my explora... I took out the new price lock package and was very excited about rejoining the multichoice team.

However... It took 10 days to deliver my decoder... And now that I have it, I can't find an installer. They all want money because apparantly I am too far and multichoice takes too long to pay them. They ask r10 a kilo... Which comes to r900 for installing...

Now when I took the package there was no mention of distance... I was simply told it comes with free installation and dish and everything.

I stay in vivo limpopo, rural - according to the search... This place is about 40km north of dendron, 45km north of bochum which lies parallel with dendron and 45 km south of alldays. The road to take is the r522. (I think)
My house is on the school premises and this is located at the end of the only road in vivo. This road starts at the viva garage and ends at the school gate.

I really hope you can now find an installer because I am truly lost and am close to giving up and cancelling everything.

Mj wilken
[protected]

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12:48 pm EDT

MultiChoice Africa / DSTV very weak service

Hi i would like to bring to your attention the level of service since i installed my decoder in May and i think its a disgrace for the amount of money i pay i each month. I have had bad picture with no sound for 2 weeks this month and had to pay a R250 extra for the installer to come and look and look at it. Spent 2 days without anything playing and i had to watch sabc channels on my normal channel tv. I feel that this is totally unfair that i missed 2 weeks of service and i still have to pay on my due date. Hope u understand my point of view

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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