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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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5:54 pm EDT
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MultiChoice Africa / DSTV repeats

During the last few days we have had to put up with two separate transmissions of repeats of the weakest link. These are repeats of recent transmissions. Surely with your modern systems complimented by your well trained personell... You could find a way to give your subscribers a limited number of repeats... And where this is unavoidable ensure that it is not a repeat of a transmission a only weeks ago!
What do we as subscribers have to do to get good value for money?
I am a relatively new subscriber and I am not at all happy with the quality/choice of programs. It would appear that dlf cricket is your main interest - whilst I have found this sport to be interesting... There is a limit as to how much of my time I wish to devote to dlf cricket which must cost your orgainisation an arm and a leg which is obviously passed on to consumers like me.
I look forward to having less repeats and getting better value for my money and trust that you will consider and attend my complaint.
Regards,
Neville flint
Pietermaritzburg

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George N Gray
, ZA
Jun 01, 2011 2:34 pm EDT

I am a retired Civil Engineer age 73 a watch DSTV almost every evening. I have concluded that SA DSTV must be the most expensive, worst run Television Network in the World. There are 104 TV channels of which I watch a maximum of 34, there are +/-80 audio channels which I don't use at all.
In that I am paying R559, 00 per month for having the choice of watching a maximum of 34 channels the programmes of which are repeated frequently, others appear to have been stolen from various museums, I have concluded that it would be vastly more cost effective to have a Video Contract. Unfortunately I like the News, Sky, BBC, Aljazeera, and occasionally etv News. From those News Services we can actually keep in touch with World events without the SA Government biase.
Why in this day of computers can we not all have, and pay for, the channels that we want on an annual contract basis. Does DSTV Manangement not have the knowledge or the competency to provide this type of service.

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Anand009
, IN
Jun 01, 2011 6:54 pm EDT
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Leave this expensive satellite cable tv and start watching LiveTV from your PC.It is as easy as 1..2...3...for details visit http://bit.ly/jA6Jfu

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Helen Garraway
, ZA
May 26, 2011 6:22 am EDT

Your channel 120 BBC has ancient programmes on them going back as far as 2017. Why is it not possible to get good programmes for this channel and if you can only afford so much then at least only be a year behind. We pay a hefty fee for DSTV and very often there is very little to watch because a lot of the movies are repeated often and none of them are up to date. The Weakest Link is years behind as are many of the other programmes. Surely you could update your system and give us something good to watch. Cricket has just been over the top as the DFL cricket has been on far too long and become boring. I agree with all the above people in regard to poor service and very long outdated programmes.
H Garraway

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Guy Harvey
, ZW
May 22, 2011 9:31 am EDT

All I can say is Roll On The Day When a New Satelite Provider Arrives to Compete in Southern Africa.
Multi Choice Owners should be toatally ashamed A.) At their Charges and B.) The service they provide.
Although I seldom get to watch much T.V. the repeats are Incredible.
Not many staff involved I am shure the whole srervice runs on a looped tape.
Guy Harvey.

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2:15 pm EDT
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MultiChoice Africa / DSTV repeat programs

I have been a loyal subscriber to Multichoice/Mnet for approximately 16 years. My complaint refers to the continuous repeats we have to endure on various channels. An example of this is the "The Weakest Link" on channel 120 on Wednesday 4th May 2011 at 5.30pm which was also shown in the same time slot approximately 3 days previously. This is not the only programme repeated within days of each other in the same time slots on the same channels with the exception of sport and live channels such as the news.

My monthly fee as a pensioner is R540.00 and I am definately NOT getting value for my money. Could you please investigate and revert back to me. I also feel that a special "pensioners discount" should be given to people over 65.

They could, at the very least [if they cannot afford to purchase new programmes !], print an "R" against repeat programmes in their magazine and the newspapers to indicate that a programme is a repeat as they used to do. I that way people can then chose another channel or programme to watch.

Please look into this matter as I am not the only person fed up with these continual repeats.

Thank you,
Mrs. H.A. Smith.
[[protected]]

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enough-is-enough2
, ZA
Jan 20, 2011 12:45 pm EST

THERE HAS BEEN INCORRECT BILLING ON MY ACCOUNT AND THE PEOPLE AT MNET / MULTICHOICE CANNOT GIVE ME A STRAIGHT ANSWER! THEY ARE ROBBING THEIR CUSTOMERS IN THE HOPES THAT NO ONE WILL NOTICE!

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7:20 am EST
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MultiChoice Africa / DSTV - phuthuma nathi share holder

I bought Phuthuma nathi shares when I was still staying in Cape Town. I have since moved to Johannesburg. I can not contact Phumthuma nathi to telll them about the change of address. I have not received any communication from them since. I would like to be in contact with them.Regards

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5:25 pm EST

MultiChoice Africa / DSTV staff don't know how to solve my problem

I do not have a PVR, I want to record a program listed as starting at 11am on the DSTV online guide I do the following: Set our Sony DVD recorder to record from 10:58am (time is in sync with DSTV). Set the autotune feature on DSTV for the channel to autotune when the program starts.

The problem is that DSTV only autotune’s the channel about 4 minutes after it has already started, therefore for example the correct channel only starts recording from 11:04am and not when it starts at 11:00am. DSTV is not autotuning when the program starts! And we are missing the beginning of the program. Please escalate and supply feedback on when this problem will be fixed or if there is already a fix for this problem.

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4:31 pm EST

MultiChoice Africa / DSTV billing error with no response from multichoice

My problem remains un-resolved. The only response I received back from Multichoice was that they tried to call me. I am clearly out of the country and my email details were clear and available. No effort was made to contact me via email. I would have assumed that this would be the first point of contact considering that I sent an email with my complaint and this is normally the choice of communication for most organizations however, its been the contrary. I responded via email again to receive feedback regarding a huge accounting error on my account however, I still haven't had a response nor has my account mistake been rectified.
It seems as if my complaint is being avoided.

I provided specific details in my email with regards to the accounting error and would have assumed that someone would have the courtesy to respond instead of saying they couldn't get hold of me via phone.

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7:46 pm EST
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MultiChoice Africa / DSTV non service

My story is one of racism and pathetic service of a major company Multichoice, a division of Naspers.
It all started last year when I called in and found that my address details had been changed without my authorisation asI was not receiving my magazines. I found that someone with a letter starting with L removed information out of my address field.
Got to find the person and they say that she is now there and no supervisors in call centre during the day etc. Up till now I still do not receive my magazines. From last year I am calling about the delivery of magazines. they say that I will be receiving it shortly. One consultant (Clint) even told me that I must go and fetch the magazines every month from the nearest multichoice store. Told him, Why should I! I am paying in my subscriptions...

Nov, I came back from overseas and went to the multichoice new offices down the road from the old one, to pay my yearly subscriptions. When got there I the south african, africa black who was the consultant in the glass cubical, was not helpful and she then called here so called supervisor. The south african african black, was assisting and when we were talking etc, the south african, afican black women consultant was behaving in a childish and racist manner to me. Eventually the south african, black african gentleman asked her to leave. During the month of December and the past the call centre staff cuts all the calls when I call, I hold 25+mins to have the call cut on me. Just this week I held 2Hrs for the transfer to the Xtra View Department. Yesterday, I phoned Authur Brookes to let him know that the consultant cut the call whilst talking. When I started to give my details she cuts the call. From last year December I was trying to get hold of Nico Meyer, as no one at Multichoice wanted to give me his pa Veni's contact number. Left messages to all difference levels of departments for Nico Meyer to call me, but up till today the CEO Nico Meyer refuses to call. But, he will take calls from other race groups.

Asked Veni on numerous times for Nico Meyer to call me, and was said he will call me at a certain time but up till now NOTHING. They are making me as a fool. Like, i.e. "lets make him think we going to call and make him a fool by not calling. He is just and INDIAN". Alter Daniels the PA of Koos Bekker (now Koos is a true CEO -gentleman) also e-mailed Veni to get Nico Meyer to call me and Veni said that Auther Brookes did not tell her to pass the message to ask Nico Meyer to call me. According to Veni she received the e-mail from Alter Daniels with regards to Nico calling me back, but Veni said that Auther said nothing about. Nico Meyer the the person that behaves as a INDIAN HATER and RACIST or is he already? Spoke to Auther and he said that he did pass the message to Veni for NICO THE INDIAN HATER to call me. Go figure...Veni said that he would differently call me this afternoon, but yet again NO SHOW. Alter Daniels even conferanced the call to NIco Meyers office and I left a message on the answering machine with Veni's V/M and still NOTHING.I had a south afican, african black to call in and he took the call, but me as an Indian he did not, The racism of Multichoice and NON SERVICE DELIVERY must be URGENTLY address.

They very bieist with regards to their funding. I other words they look at what is you colour... This is draw out of the behavior and treatment I was/am
currently subjected to by NICO MEYER and his FOLLOWERS...

So, if the CEO Nico Meyer is behaving in an unapproiate manner, hence his behaviour trickles down to the consultants etc.He is a perfect example of a CEO who does not or is not worthy of his position. WE ASK NICO MEYER, PLEASE STEP DOWN and all the misfits that that supports his pathic and mind you childish behavior being a CEO to leave our subscribers company Multichoice.
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Why must we as paying consumers be subjected to this MILAKI?
Please call me for more concrete and constructive facts and information etc...

Thanks
[protected]

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9:47 am EST
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MultiChoice Africa / DSTV account

Multichoice Pretoria. For 4 months I'd tried to sort you a mishap on my dstv account, but nobody could sort this problem out. So today 06/12/10 I told Patiswa to take my subscription money that I paid for my December subscription and clear the previous R581. Also to leave my service disconnected, till I can find a proper person to help me with this account. I need some closure in connection with this. I cannot pay for a stupid fault that Multichoice staff maid and not tell the customer what is what. I complaint at HeloPeter and at getclosure, but nothing happened yet. It is people like that who will make a person give up.

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Grender
, US
Aug 23, 2010 10:27 am EDT

I suspended one of my DSTV accounts on the DSTV customer care web site. The suspension was effected promptly. I need to activate the service for a few days again, and did so on the same website. The request was however ignored. In addition, the site clearly states 'View the status of your requests...' Where do you view the status of requests, as the link only provides options to forms? I spend the best part of 15 minutes holding on the phone to get the service reconnected, and then the operator just put the phone down... Sort out your 'Customer Care' site - it is dysfunctional.

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Deon Engelke
, ZA
May 05, 2015 10:35 am EDT

I applied for a DSTV explora during December 2017. In order to receive the deal offered, i was forced to sign a monthly debit order, which I hate doing as I have no recourse to poor service or non-delivery, while payment goes off regardless. Needless to say several emails, at least 10 calls to the call centre with many promises, 4months and two weeks later, I still do not have the Explora. I .. ..and i am on debit order.! I have now exhausted tolerance levels.

It appears to me that mutlti-choice has no regard for customers, other than ensuring they receive a monthly premium. "Customer service" does not exist because they are lavishing with too many?

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Siphamandla
, ZA
Sep 18, 2015 5:36 am EDT

I have a cut off date of the 25th for my account. Multichoice kept the connection running after this cut off date without me agreeing to it and now they are telling me I owe R400 for keeping the service running. I never had that agreement with them. My agreement with them is if I haven't paid by the 25th they will cut my service that's it. Now they have listed me on the itc for something they did on their own discretion which is affecting my credit rating. To add to that the listing is not even for the R400 but it's R1300. Why are they doing this?

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Reviewer77365
,
Oct 05, 2015 6:24 am EDT

Made payment to Multichoice 25 august 2017. I realized that it was not reflecting on my account 31 august and called in. I was told to email my proof of payment. Twice i was disconnected. I also had my pvr services disconnected. A month later, with no feedback whatsoever from multichoice my payment still is not allocated to my account. I emailed them proof of payment twice. I spoke to jacob, who is the team leader and he never got back to me. I emailed gordon, who is supposedly the om. He never responded either. No one is helpful and they do not care.

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Reviewer98717
,
Oct 08, 2015 12:21 pm EDT

I paid the account on the 1 october 2017, r320 first, then r50 and r5. They said the r320 is not reflecting on their side, I must email the proof of payment, but they gave the wrong email address twice. K. M. Nyongwana [protected] acc [protected]

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Kekiss
, US
Jan 11, 2011 4:57 pm EST

I have had various issues with Multichoice ranging from poor service in respect of billing, to refusal to contact me, to blatant rudeness to a general refusal to recognize that I want to clear up issues. I wrote a letter to Multichoice and submitted it on three of their contact us addresses. I received a reply a few days later.

The reply blamed me for Multichoice's their failures. Things like 'Our records show that two different Supervisors tried unsuccessfully to contact you. Promise tried on both your cell and home number on the 28th of January. Then Harriet also tried on the 7th of February'. While this may be true no messages were left for me with numbers to contact people back. Then when I had a problem with a counter staff 'With regards to the incident at the branch we advise that you should have taken the matter up with the relevant Supervisor at that point as we have no way of determining who the person was in question is so we can take necessary steps to discipline the person'.

Maybe after this note I will get contacted by Multichoice. Maybe someone with authority will take responsibility not a call centre clerk or supervisor.

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mfanje
, ZA
Dec 30, 2011 4:40 pm EST
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Multi-choice has caused to be to incurred costs when they failed to address the issue of the pvr hd decoder which was failing to record. I have been to their offices two times without getting the necessary assistance. I have sent number of e-mails and I have phoned their call centres more than three times without getting the necessary assistance. As i write this complain I am without dstv despite that I have paid my subscription. This is happening despite that I from Umhlanga branch. Phillip Dlamini

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Janine du Toit
, ZA
Jan 28, 2014 10:15 am EST
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I paid my DSTV subscription today. Only to find that I still got suspended for "late payment". This is unacceptable because in September last year my debit order did not go off on my bank account. My service was never suspended then. I had to make arrangements to pay that other instalment. Even then they did not suspend my service. This month I paid my subscription on the 28th of January 2017 and I got suspended, because I paid my subscription fee two days later than the 25th (which I said I will pay each month). My problem is the suspension after two days and no suspension after a whole month. Its now nearly 3 hours later, I have send proof of payment to payments dept and enquiries dept. Nothing yet. I have phoned customer care and asked to speak to the supervisor. I was placed on hold for ever, then when I phoned again, an automated recording about my account issue is playing. Now... If I can not speak to the call centre, who must I speak to? As far as I can understand, multichoice wants me to complete a debit order form, which I wont do, because due to my previous bank not deducting my debit orders. Now I have to pay a reconnection fee. For what? They are inconsistent in what they do and what they expect me (as a customer) must do. Still no reconnection done after proof of payment was sent to almost every possible department in multichoice that may work with this issues. I am very disappointed. There is no customer service to rate actually

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Reviewer81394
,
Oct 17, 2015 5:44 am EDT

I am a DSTV subscriber for more than 4 years and always paid my monthly subscription for every month since i subscribed. I subscribed strictly to watch the English premier league live, but recently for reasons only known to you guys at multichoice, we are now paying to watch the Spanish and English championship on Chanel 223 while you broadcast live games on 225. Do you think that all of us can afford to pay 699 per month to have premium bouquet? this is really unfair, remember this is Africa and most of us work ourselves to the bone just to be able to support you by paying the compact bouquet. please bring back the EPL to Chanel 223 and you can show Spanish league on Chanel 225 because if you did your homework you would discover that more than half your clients pay to watch the EPL and remember we are hurting and i can assure you that as soon as a network comes along that promises to show the EPL games we will all jump ship and only then will you appreciate our so called pocket change. I am from Namibia

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Reviewer78253
,
Oct 19, 2015 3:33 am EDT

I phoned in on the 23/09/2017 spoke to Mafia, who debited my account after I decided not to connect my decoder. Mafia promised me that he would reverse the payment and it would reflect back into my account . After no reversal was done I phoned in a again and spoke to Kwazi on the 10/10/2017 at 11 o clock, she confirmed that there was no reversal requested my Mafia and that she would draw up the conversation that took place between my self and him and get the reversal done . It is now the 19/10/2017 and still nothing from the customer services at multi choice . Please can management address this and get my money credit back into my account . Regards Jacki [protected]

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3:55 pm EST
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MultiChoice Africa / DSTV insurance claim

Good day
my email is [protected]@mighty.co.za
Hope you can assist on this matter.

My Mother is a 70 year old pensioner. She was asked to enlist on an insurance option with Multichoice by phone conversation. The result of this is when she now need service on her broken unit, this is the response from Multichoice. Their excuse is that they do not have “new” stock to replace old stock. She never received any documentation and the policy was confirmed with only the phone conversation.

My questions on this matter
1 - Why was she not informed during the phone conversation that they would only replace it with a secondhand unit? She would not otherwise have accepted the policy since she already have theft and household insurance cover.
2- If after 3 years they cannot replace it with a new unit, why still receive the insurance fee?
3 – since when does insurance replace a faulty unit with a secondhand unit? If it is only the supplier doing the replacement, ok. But this is an insurance policy claim. Who is getting the benefit of the insurance fee?

Multichoice I believe made a misrepresentation of their services to my mother. Included on this my mother was not receiving the privilege to be informed on the policy agreement.

Below is the mail representing their answer on this matter.

Regards

Dear Mr Smit

Our telephone conversation on 29 November 2010 refers,

The decoder that Mrs JE Smit has is currently insured since 2 June 2008, this decoder, if found faulty will be replaced with a refurbished decoder of the same make and model.

Please find attached a Subscriber Agreement form, if you scroll down you will find the terms and condition of the Decoder Care contract.

Kind regards

Liselle Daniels
Contact Centre- Customer Liaison
Website: www.multichoice.co.za
“MultiChoice Africa (Pty) Ltd is an authorized financial services provider. FSP license number 11514.” THINK GREEN - CONSIDER THE ENVIRONMENT BEFORE PRINTING THIS EMAIL.

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2:47 pm EST

MultiChoice Africa / DSTV i would rate this as the worst call center in south africa

I have been waiting in an automated queue for 20 minutes, after being guided at the beginning of the call that the estimate reponse time would be 5 mins (caller number 154). Eventually I had to hang up, as there are no updates to the estimated waiting time.

It is completely unacceptable. the number SHOULD be toll free, if clients are expected to wait for such outrageous times. I would rate this as the WORST call center in South Africa.

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MultiChoice Africa / DSTV rekening

Ek het n dstv en n gewone mnet dekodeerder wat alby betaal is maar my mnet is nog steeds nie aan gesluit nie en soek krediet vir volgende maand. As ek bel het julle baie verskonings maar geen oplossings nie. Wanneer gaan julle wakker skrik en vir n slag julle kliente se belange 1ste stel. Wat is die nut om te vra hoe julle diens was as jy bel as julle in elk geval niks doen as daar n probleem is nie

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maros13
, ZA
Apr 04, 2011 5:35 pm EDT

ek kry elke maand n rekening wat se 1-30 dae R624.00 en huidige bedrag R659.00 so kan julle asb vi my se wat aan gaan want anders pleeg julle bedrog.ek het julle al verskeie keere e-mails gestuur maar geen terugvoering gekry nie julle los my geen alternatief as om julle MD in kennis te stel van julle nalatigheid nie.my e-mail adress is [protected]@vodamail.co.za as julle vir my n antwoord het en dit kan maximum 2dae neem.

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2:09 pm EDT

MultiChoice Africa / DSTV I am extremely unhappy with the service I received from multichoice

I called the call centre requesting to have my account blocked as my daughter is busy with exams. I was informed by your agent that it is not possible as the terms and conditions were changed. I then said that I did not receive any written notification of this. My call was then terminated. I called again and spoke to another agent. I was not rude to him however I requested to speak to a team leader where I was put on hold for over 5 minutes and then my call was released again. I do not expect this kind of service for a simple query where I could have been assisted on my first call and I am now extremely unhappy with the service I received.

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12:16 pm EDT

MultiChoice Africa / DSTV I have never witnessed so many repeats in my life

Why is money spent on making a commercial explaining to Multi Choice viewers about the repeating programs and that we must accept it, yet nearly one year later i am seeing repeats of repeats of repeats. If i switch on tv now there is nothing new, Top Gear is a fine example, Split Ends, American Chopper, American Hot Rod, Overhauling. Its a utter joke i have to be honest the money that was maybe spent on the commercial should of been put into use of securing new programs for its viewers. I have been a subscriber since Mnet first started and cant even stand Mnet now either because its a second Series channel there is nothing of interest on it anymore.

I am not sure who runs the programming for some of these channels but planning ahead for the future is crucial you cant show repeats for the next 10 years. Put me into that programming position and i will start with Discovery and work my way down through all the channels, you will have more compliments than complaints thats for sure and heck might even end up with a higher turnover of new clients per year.

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3:56 pm EDT

MultiChoice Africa / DSTV till date I am am not removed from the itc reports

I was handed over for not paying the last instalement of my account i cancelled, I was not aware of this money but it was sorted and I paid up my account. Till date i am am not removed from the ITC reports, showing that i stiil owe the money. I applied for vehicle finance now and im going to loose the deal because I'm getting NO response from Multichoice, Seeing that I'm not able to speeck to the same person when I phone the callcentre, the same response is given everytime, That they cannot supply me with a letter stating that this account has been settled. This is unacceptable!

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1:53 pm EDT

MultiChoice Africa / DSTV hd pvr rip-off and disgusting service call centre

Yesterday, 1 September 2009 I went to multi-choice agents in Pretoria central to resolve problems i have with multi-choice. I was charged R60 extra a month for something i didn't use and it never worked. The only thing that i got from call centre agents was bad attitude & arrogance when i tried to tell them that my decorder doesn't have full functionalities that comes with it and that was the reason i bought the HD PVR. They kept on telling me to reset, take of all the cables from decoder without switching it off and it never worked. I also asked that subcription to be cancelled because it doesn't work.

To my suprise, my account was suspended reason been i didn't pay extra R60 pm for subscription on my account. I told call centre agents that I don't have those functions and I was told that they don't have a prove of it.

I took a day off and went to multi-choice agent with the decoder, I sat there for 3.5hrs checking my decoder and they confirmed it doesn't work. they told me i'll get a second hand one on friday. How can I get a second hand one if i bought it brand new and I was charged R60 pm subscription for rubbish & I bought it for R3899. I want R60 back & new decoder.

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10:10 am EDT

MultiChoice Africa / DSTV two months I am waiting for refund

My Decoder Packed up and I bought a new one in June. When I phoned DSTV to activate the new decoder I was told my old card would not work on the new decoder and I have to therefor activate the new card. Upon enquiry the call centre told my I can cutup the old card and throw it away as i cannot use it anymore as each decoder now comes with a card assigned to it. In July I was billed for two decoders plus pro rata for two decoders from 22 June (R1145), when I checked I was told that they will listen to the call and refund. I phoned back in July and was told a 'cheque' was issued but returned and they will now pass Credit. I phoned to find out how much was due for september and was told my account is overdue? I get promises and no answers. My phone bill to sort this out is now standing at a staggering R689.00.

I woulkd like to kow from Multichoice when i can please get my R646.00 back for the overcharged 'second Decoder' as well as a refund for all my calls which they don't bother returning, and for keeping me on the line for in excess of 20minutes everytime, while every new person tries to check up. I get told a supervisor will phone me back, which also has not happened.

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7:10 am EDT
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MultiChoice Africa / DSTV disconnection

Am getting disconnected every month alternatively. For non-direct debit customers payment for July I should made before 4th of July. Otherwise they will disconnect the service. They don't even answer when is the due date.

Usually any service minimum they give 15 days or at least minimum 10 days for payment. In DSTV Mauritius its only 2 or 4 days.

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Update by R0han
Jul 05, 2010 7:19 am EDT

I agree it happened to me also.

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AntoniaG
, MU
Aug 05, 2012 10:46 pm EDT

I always encountered this problem- though I have my account paid cash, I must always chase them to have it connected even after 2-3 days. There is no coordination between the offices PLouis and Cascavelle, no record of my payment found ! It's so frustrating.

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MultiChoice Africa / DSTV inferior product

when you buy a pace high definition decoder you have an option to subscribe to extraview for you bedroom or another room what they dont tell you is that when you buy a good flat screen tv such as a sony bravia you get a rubbish picture because th output sinal is so weak so in order to get th full benefits of th expensive tv i purchased i had to fit a mudulator costing me over 700 rand nowhere is there a warning that this would be the case thus encouraging the purchase of extraviewthat is not up to specification

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MultiChoice Africa / DSTV - account payments

The total incompetence of Multichoice accounts dept, Regular payments made on or before end of month via internet which take 48 Hrs to reflect on their acc, My invoice date being the 2nd of the month. I have had my dstv disconnected 4 times in as many months, E mails to the Idiots are replied with " we received your payment and have discarded the...

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MultiChoice Africa / DSTV unhappy client

I have applied for a staff account in 2008 and when signing the contract the terms was that a debit order from my bank will be done on every 23rd of the month, however I received a Call from a Vivian on the 01Feb2010 advising me I owe R2110 as it did not go off my salary for the first 7months... I was shocked and wanted to know why they only calling me now (after a year) also wanted to know how come was it then debited from my account 7months later as I signed a contract for my account to be debited. Firstly I do not have a 2110 laying around for other peoples mistakes and when I called them back to discuss a payment a arrangement they told me I have to pay my current invoices aswell as R675 of my overdue for three months. Which will amount to close to R900 for a dstv, I really dnt have such monies for 3months, I am a single mom and paying for my own studies aswell, I dnt have that kind of money and tried explain to them also seeing that it was a staff account and I wnt be running away with the money i requested for them to make me a better offer and wanted to speak to a supervisor, I called numerous time to Reyhaana(the supervisor) which up to date she didnt reply to my emails or calls. I just think this kid of service is putrid atleast someone can get back to me... If I must go through this lengths to get someone to get back to me after me calling and emailing with no reply then I will have too, I will also go to hello peter and all other complaints boards.

We are all customers and would like to be treated as such and not like criminals, I want to pay this account I just need to understand and get proper answers to why I must be held liable for a mistake that was not my fault, This type of service make me ashamed to be part of multichoice, If this is the way they treat the staff accounts how dnt they treat the customers! very very very disappointed

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Pragasan Reddy
, ZA
Mar 14, 2014 8:23 am EDT

I have been trying to get through. Dstv for sometime. It costs me money waiting so long and it is very frustrating, I waited for 25 minutes and called again and waited again, this is ridiculous. I have scrabble stations only some are clear? What is the damn problem? Somebody must call me urgently: [protected] Mr. P Reddy

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MultiChoice Africa / DSTV multichoice pr nightmare: clinton van der berg

I would just like to say that the Communications Manager for Supersport, Clinton van der Berg has been causing quite an uproar lately with his dismissive attitude and more recent sarcastic commentary regarding flaws in the Supersport HD format.

When asked why a cricket match was aired on the HD channel when it clearly was of a very low quality, he responded as follows:

********************
The feed is produced by the SABC. I suggest you direct your query to them.

Clinton van der Berg
Communications Manager: SuperSport
********************

This is not the first time he's given this exact answer. He gave a similar response to two previous questions posed as well.

When it was pointed out that firstly, the Supersport logo itself was also of a low quality during the match (proving it wasn't a problem with the source feed) and secondly, it's bad practice to ask YOUR clients to go to YOUR content providers for answers, he responded as follows:

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Hello everyone,

Thank you for your postings. As you’re no doubt aware, SuperSport HD has been in a trial phase for less than a month now, with the official launch set for February 12. There have been a number of teething problems, but SuperSport believes most of the problems have been ironed out.
However, since some forum users are deeply dissatisfied with the HD offering – and clearly have expert knowledge on the technology – SuperSport would love you to come in and share your expertise. I have chatted to the head of production, who would welcome the opportunity to host any of you: perhaps you could teach SuperSport’s technicians a few things.
This is a sincere offer. You are welcome to contact me at [email]clinton.[protected]@supersport.co.za[/email]

Clinton van der Berg
Communications Manager: SuperSport
********************

I've tried escalating this blatant lack of customer service etiquette to Multichoice but keep getting the cold shoulder.
I honestly cannot believe that this kind of behaviour is tolerated within Multichoice, especially since his job title is "Communications Manager".
He's shown a severe lack of skills in both 'communication' and 'management' and I feel we, as paying subscribers, are entitled to some form of action being taken against somebody who obviously only has his own pride at heart.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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