Muller Chevrolet / Inhuman and deceitful service!
On August 10 2006 I went into the store for the second time after already having a horrible experience and tried to purchase a vehicle since my credit is not the best I thought they may be the only ones who could help and I thought that maybe things would go differently. I was wrong!!! I am a single mother with a 3 year old daughter and 4 1/2 months pregnant. I was looking for an affordable family car good on gas. What they tried to sell me was a used Ford Taurus with a lot of miles... I drove the car for one week while waiting for insurance 2-3 days after driving it all the problems started surfacing, transmission, brakes, roters, power steering pump, sweaking belt, vibrations over 60mph, etc. When I informed them they did not want to take the car back but then they finally agreed to let em find something else, so I did, and then conveniently that car would not work so they tried to push teh Taurus again. I said no and then said I did not like anything else on the lot so since the financing never went through b/c I had to wait for insurance I wanted my $500.00 deposit back. They said no. Then tried to accuse me of causing all those problems with the Taurus!!! I then did a car fax and found out it was a rental from NY and was never told about it. My understanding is that it isn't illegal and voids the potential sale because I was never informed of it being a rental.So I went back and tried to explain that nicely and that I want my deposit and Scott, who could use a few customer service lessons in my opinion, said no if you don't want to do business with us you cannot have your deposit!
I am taking legal action to ensure my refund and would like anyone who has had problems with Scott or the dealership to email me with their issue and contact information so hopefully we can let the dealership know how inhuman and deceitful he is and fire him. He should not be allowed to work in any type of social situation as far as I am concerned. I was also informed he is not allowed to sell cars in PA for same types of dealings. That should be a clue. $500.00 may be nothing to him or the dealership but is A LOT to me and my family.