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MTN Outlet


Unsatisfied with the phone given

Complaint Rating:  100 % with 1 votes
100% 1
My contract was up for a possible renewal with mtn. I went to mtn the glen to renew my contract. I chose a nokia for business which I returned to the outlet within 48 hours. I was not happy with the features of the phone.In fact my personal view was that the phone is over marketed and the features were exaggerated. The outlet was not prepared to listen at my problem instead they disregarded my complaint and raised a lot of unjustified issues which I was never alerted nor do they exist in my contract. Mtn was not at all helpful instead they send me back to the outlet.
Complaint comments Comments (2) Complaint country South Africa Complaint category Mobile & Cell Phones


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A  3rd of Jul, 2008 by    0 Votes
mtn is pathetic
A  24th of Jun, 2009 by    -1 Votes
I have had equally poor service from an MTN outlet and the call center when trying to cancel my contract. The service standards at MTN has been consistently poor and I am moving to Vodacom where service standards for me have been much better.

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Mobile Telephone Networks [MTN] South Africa Logo Mobile Telephone Networks [MTN] South Africa
Customer Care Service
14th Avenue
South Africa - 2196
+27 11 912 XXXX
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