Mobile Telephone Networks [MTN] South Africa reviews and complaints 471
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breach of contract
I have taken a top-up contract with MTN at gateway, on the 07 June 2012, I could not make any calls and had not received any airtime until the 03 July 2012, only after wanting to cancel the contract, Since the 05 July 2012 my bis is completely off, I have spoken to numerous consultants yet none can assist me, they either just cut the call on me or say they will call back but never do, on the 13th July 2012, i spoke to a manager who logged a call to cancel this contract, still no response, on the 16th July 2012 i spoke to a lady at Mtn retentions who said i could cancel at the store just need to be logged as a non-calling sim. the store cannot assist me and neither can the call center, it’s almost two months now, i have not received my second provision of airtime and my account will be debited soon, yet i am still paying for services that i am not receiving. I am tired of dealing with unprofessional rude arrogant unhelpful Mtn consultants. I need my number converted to prepaid asap.
The complaint has been investigated and resolved to the customer’s satisfaction.
faulty loading of data bundles using mtn's services
I am normally very happy to be with MTN. However, today I lost a lot of valuable time and money. I had a prepaid airtime balance of about R140 at 13h00 this afternoon. I wanted to do a hell of lot of data-related things today and used the *141*... service to buy an uncapped data bundle for 24 hours as I have done before. R50-something Hands were taken off in lieu of the transaction, yet when it came to activation of the said data bundle I apparently didn't have the one I just paid for. If this wasn't enough, it then billed me another R50ish for another 24-hour data bundle I had now paid.for.as well, but still somehow didn't have available to use. Seeing that my airtime balance is low due to these transactions I loaded airtime using mobile banking. Then I called 173 and after speaking to a consultant I was reassured that the money for one would be refunded whereas the.other one would be activated by tech in the next hour. To make sure I didn't.eat through anymore airtime I loaded a 10MB data bundle using the same *141*... service. Before even 10 minutes had passed I received an sms from MTN saying the.my 24-hour uncapped data bundle had now been activated. Of course I started.doing all of the data intensive tasks I wanted.to do now only to find that the connection was gone. When I checked my airtime balance all of my airtime and data was finished. Why? Because they never activated the uncapped bundle. I don't want to load any more airtime, but I called 173 again and I am still waiting for them before I can.do anything - so it looks like I might just.have to in order to do anything. Will you refund me for this and the lost time too?
The complaint has been investigated and resolved to the customer’s satisfaction.
Still waiting for my uncapped, I paid and still no uncapped that 50min ago. Need my money and the data I wasted back.
Who knew mtn is pulling scams
.
bad service
I have a contract with mtn for 19 years. I have never had such bad service switched our one line to a data line they then forgot to do this after a month. Then after several phone calls they said its done. When we wanted to use this data line it did not work. Yet again after enquiring they forgot to rica the line after we did it in instore yet again I could not use the data. No apologies. Then we requested on one of our other lines a detalied bill this was suppose to take 48 hours it is now 9 days later no response this is pathetic.
The complaint has been investigated and resolved to the customer’s satisfaction.
Why does mtn not answer the call at there call center. you hold on for ages. They want to switch off my phone for non payment.
my account is up to date mtn! [protected]
I CAN ONLY MAKE CALLS BUT CANNOT RECIEVED FOR THE PAST A MONTH TIL DATE AND I HAVE UNABLE TO SPEAK WITH YOUR CUSTOMER CARE.
NAME: EGBEMAKINDE TAOFEEK OLADAYO
MTN NO: [protected]
STATE: OSUN
CITY: IKIRE.
EMAIL: sabur.akinloye@zenithbank.com
I AM SO DISGUSTED WITH MTN. THEY OFFER ABSOLUTELY NO SERVICE IN ANY WAY. I HAVE HAD A CONTRACT WITH MTN FOR THE LAST 4 YEARS. HOWEVER DUE TO THE GOOD DEALS THAT VODACOM HAS BEEN OFFERING I DECIDED TO NO LONGER CONTINUE WITH MTN AFTER MY CONTRACT WAS DUE TO EXPIRE. I HAVE FOLLOWED ALL THE CORRECT PROCEDURES BUT STILL NO SUCCESS. I SENT A ONE MONTH CANCELLATION LETTER BUT STILL THEY CARRIED ON BILLING ME. I THEN PROCEEDED TO PHONE THEM AND QUERY MY BILLING, I WAS TOLD THAT THE CONTRACT HAS BEEN CANCELLED AND THEY WOULD NOT BILL ME AGAIN. THEN I WAS BILLED ONCE AGAIN. THEY ARE SUCH LIARS. UNAWARE THAT I WAS GOING TO GET BILLED AGAIN, I WENT TO TAKE OUT A CONTRACT WITH VODACOM, THEY TOLD ME THAT THEY COULD PORT MY NUMBER, BUT MTN REFUSED, KEPT SAYING THAT I HAVE TERMINATED THE PORT WITH THEM PERSONALLY. WHENEVER I TRY AND PHONE THEIR CUSTOMER CARE, THEY ARE EITHER TOTALLY UNHELPFUL OR I GET CUT OFF. I WOULD KINDLY ADVISE ANY ONE NOT TO EVER DO BUSINESS WITH MTN.
I have been a client of MTN for more than 15 yrs. My phone is due for an upgrade and as I live in Heidelberg the closest Service Centre is The Glen Shopping Centre. I visited the centre almost 8 weeks ago to chose a phone, I am very particular in my phones and requested Kalebo to order me a HTC HD, he spoke to his manager and advised me that as the phone will be ordered on my name that I will not have the option to return or swap it, I had no problem with that. Kaleboadvised me further that the phone will be received by them in 3 to 4 weeks, well I followed up quite often, with the excuse that the phone has not arrived yet, on Thursday the 23d July at 16h30 Kalebo phoned and confirmed that the phone has arrived and that I could collect it the next day. Well I was hoping that the 7 week waiting period would justify the quality of the phone, Friday I drove to The Glen and waited about 30 min to be served. Once my number was called and a new package was explained to me the indian gentleman went to the back to get my phone he came back empty handed excplaining that my phone was handed to another client...how does that happen? My phone that was pre-ordered in my name that I waited for for 7 weeks was given to another client, how long did he wait for that phone, this is unexceptable, do I have to wait 7 week again. I requested MTN to have the phone sent to my home in Heidelberg as they made the error and they denied my request. I am requesting now that the phone be order in a matter of urgency and that the phone and document be sent to my home address, as I will not be pushed around and drive all that way for nothing. The service was terrible and no efford was made to appologise and resolve this issue in a matter of urgency.
Proposed solution - Other -
Solution description I would like the phone ordered as urgent and speedy as possible and delivered to my home with the documents to be sighned as the mistake was made by The Glen, by giving MY PHONE in error (or by doing a 'special favour' to the other client). I would like to resolve this matter as soon as possible.
hi dont know who to talk to just wanted to know where i can lay a complaint due to the bad service im receiving from MTN Paarl mall branch. I took my phone in a week ago for repairs call the repair centre a week later only to be told my phone has never arrived, so i called the store only to be put on hold for 20 min. and to be told the phone fell threw the draw and was lying in the back of the cupboard. and they will send it of this monday.so if i never called would my phone have ever been sent off ? we will never know but they dont have kurtisey phones and thers no way they can make up for this lost time.
so now im paying for a contract for wich i have no phone and will have to wait a month for.
so if your board can help me out it will really be greatly appreciated...
ryan [protected]
MTN HAS THE WORST SERVICE EVER. CONSULTANTS DON;T KNOW HOW TO HANDLE QUERIES. I HAVE TO LOG ANOTHER QUERY FOR THE FIRST QUERY. CAN YOU BELIEVE IT?! MY BILL IS ALWAYS WRONG AND THEY JUST DONT LISTEN TO WHAT THE CUSTOMER WANTS OR NEEDS. I REGRET DEALING WITH MTN.
I sent my blackberry 9300 in for repairs at a store in Braamfontein, Johannesburg. That was 12 weeks ago(asof 27 May 2011). To date I have recieved no calls with regard to my cellphone's location. Monthly payements are being made for a phone I am not using. With no help from the store in Braamfontein I managed to find out that the phone was repaired in Midrand but now no one can give me any explanation on where it could be.
The telephone i was given is not even working, this is the worst service i have ever recieved
The NOKIA LUMIA 920 I have on contract from MTN will not start up after a factory reset that was done after no way could be found to change my MICROSOFT e-mail address. No support on network for a problem like this is being given. What is a return to factory settings application there for? Self destruct? I bought a new laptop from a local supplier because no laptops or modems were available in-store. All of this needed to be done immediately because my mother in law was admitted the night before for a leg amputation already suffering from Alzheimer's. Paperwork and arrangements had to be done quickly. I hoped MTN in Vryheid would provide me with the tools because my MTN contract for my LUMIA 920 was done with them. After buying having to buy the laptop and modem at ridiculous prices from local suppliers I had the problem of activating the modem account at MTN. Something I did because I wanted to be patriotic to the company I used for so many years (that includes using NOKIA phones). But customer service was so bad when phoning them. It was about 2 hours later after calls dropped while transferring me to people who had no idea of what I was talking about. Can you shed some light?
Hello Pieter
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SUPPLIER
Mtn
INDUSTRY Telecommunications
BRANCH / AREA Vryheid COUNTRY South Africa
TIME / DATE 08:16 Mon 27 May PERSON RESPONSIBLE
CUSTOMER ROUSSEAU View all reports by user 0
2
PROBLEM
Mtn product support an...
email reportpost report
1
view customer feedback rating & analysis
INCIDENT Mon 20 May
HEADLINE
What is wrong with this picture?
The NOKIA LUMIA 920 I have on contract from MTN will not start up after a factory reset that was done after no way could be found to change my MICROSOFT e-mail address. No support on network for a problem like this is being given. What is a return to factory settings application there for? Self destruct? I bought a new laptop from a local supplier because no laptops or modems were available in-store. All of this needed to be done immediately because my mother in law was admitted the night before for a leg amputation already suffering from Alzheimer's. Paperwork and arrangements had to be done quickly. I hoped MTN in Vryheid would provide me with the tools because my MTN contract for my LUMIA 920 was done with them. After buying having to buy the laptop and modem at ridiculous prices from local suppliers I had the problem of activating the modem account at MTN. Something I did because I wanted to be patriotic to the company I used for so many years (that includes using NOKIA phones). But customer service was so bad when phoning them. It was about 2 hours later after calls dropped while transferring me to people who had no idea of what I was talking about. Can you shed some light?
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Hello Pieter
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Mtn Complaint
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SUPPLIER
Mtn
INDUSTRY Telecommunications
BRANCH / AREA Vryheid COUNTRY South Africa
TIME / DATE 16:05 Mon 10 Jun PERSON RESPONSIBLE Customer service
CUSTOMER ROUSSEAU View all reports by user 0
2
PROBLEM
Feedback / Response
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view customer feedback rating & analysis
INCIDENT Mon 10 Jun
HEADLINE
Do you think your customers are fools?
I made a complaint 27/05/13...I later wrote a comment on that complaint. Someone sent me a message on Facebook asking what my telephone number was after pasting my HP complaint on MTN's site in Facebook..."With warm regards, Willem". I sent him my phone number twice and had no response. Suddenly Miles told me he is sorry about the coverage. Nothing to do with my complaint! My phone that was sent in for repairs on 27/05/13 was repaired and sent back to the dealer the 31/05/13. Did someone contact me? NO! Well, it is 10/06/13 now...I phoned the technical centre now to find out if my phone is repaired a little sooner than "three weeks". And please take note of my previous complaint..."What is wrong with this picture? - 27/05/13" and don't send me apologies for your coverage! Do you think we are lepers and paupers waiting for a breadcrumb to fall from your tables in the form of a apology not even regarding the complaint!? And ironically I've still been telling people to use MTN because their coverage is still the best in the farming area we are situated in! Still being patriotic to this treacherous service provider. Shame on you if this is what your integrity is like.
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Sure Services (aeg Agents)
Pieter Rousseau · Receiving Manager at Empire Dairy
Well, I went to my MTN dealer yesterday. The phone handed in on the 27'th that came back and was signed for on the 31'st could at first not be found. Had to get them to phone the technical department to confirm the return of the phone. They even brought me out all the boxes to show me that my phone is not there. After getting the name of the person who signed for it they only found it then after making me look like an idiot. It was the 11'th of June yesterday and up to then they didn't contact me. All I needed was to have my phone back and in a working condition. It was sent back so quickly because of physical damage, the cosmetics of the phone. A small little nick on the side of the phone. After 6 months of use something like that may have occurred. I sent it back in it's original box, with all the accessories in place. Maybe t...See More
Reply · Like · Follow Post · about an hour ago
Pieter Rousseau · Receiving Manager at Empire Dairy
Well, went to dealer to pick up my phone. Ha-ha...the phone was sent back, not repaired and they forgot to let me know. Reason...physical damage, a small nick on the side of the phone...cosmetics. Because what they do is refurbish phones and sell them as new ones. Now I have to wait for another two weeks to get my phone back. Maybe you should just shove your phone and contract!
Reply · Like · Follow Post · 21 hours ago
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RESPONSES
MTN South Africa
Hi there Pieter,
So sorry for the inconvenience caused and lapse in service. Kindly advise what you would like us to resolve at this stage.
We would like to assist.
Regards
Nonz.
MTN Social Media Team
MTN South Africa
Hi Pieter,
Kindly provide me with a contact number where I can reach you on.
Warm regards,
Willem
MTN SM Team
1:24pm
Pieter Rousseau
[protected]
June 1
8:20am
Pieter Rousseau
Hallo Willem, my nommer is [protected]. Pieter Rousseau.
Monday
4:42pm
Pieter Rousseau
Pieter Rousseau
May 29 1:10pm MTN South Africa Hi there Pieter, So sorry for the inconvenience caused and lapse in service. Kindly advise what you would like us to resolve at this stage. We would like to assist. Regards Nonz. MTN Social Media Team May 29 6:54pm Pieter Rousseau Don't know if you read about the circumstances I'm in. But having to go and buy a laptop and modem from another dealer in my town because the MTN shop would only get stock in two weeks, followed by not having a phone if after I sent mine in for repairs and having to buy another one because n courtesy phones would be given...I think you would have a idea of what my problem is. Almost R10000 in a question of a week to be able to send and receive paperwork and stay in touch after mother in law was through surgery (amputation on a Alzheimer patient) in Pietermaritzburg and I am on a farm in Vryheid. What will you do to have this resolved? Because after the service I have been getting it just doesn't seem if MTN cares. Sorry to take it out on you Nonz. May 30 1:10pm MTN South Africa Hi Pieter, Kindly provide me with a contact number where I can reach you on. Warm regards, Willem MTN SM Team 1:24pm Pieter Rousseau xxxxxxxxxx June 1 8:20am Pieter Rousseau Hallo Willem, my nommer is xxxxxxxxxx. Pieter Rousseau.
Pieter Rousseau
Pieter Rousseau
May 29 1:10pm MTN South Africa Hi there Pieter, So sorry for the inconvenience caused and lapse in service. Kindly advise what you would like us to resolve at this stage. We would like to assist. Regards Nonz. MTN Social Media Team May 29 6:54pm Pieter Rousseau Don't know if you read about the circumstances I'm in. But having to go and buy a laptop and modem from another dealer in my town because the MTN shop would only get stock in two weeks, followed by not having a phone if after I sent mine in for repairs and having to buy another one because n courtesy phones would be given...I think you would have a idea of what my problem is. Almost R10000 in a question of a week to be able to send and receive paperwork and stay in touch after mother in law was through surgery (amputation on a Alzheimer patient) in Pietermaritzburg and I am on a farm in Vryheid. What will you do to have this resolved? Because after the service I have been getting it just doesn't seem if MTN cares. Sorry to take it out on you Nonz. May 30 1:10pm MTN South Africa Hi Pieter, Kindly provide me with a contact number where I can reach you on. Warm regards, Willem MTN SM Team 1:24pm Pieter Rousseau xxxxxxxxxx June 1 8:20am Pieter Rousseau Hallo Willem, my nommer is xxxxxxxxxx. Pieter Rousseau.
10 minutes ago
Pieter Rousseau
My comment on previous complaint:The picture keeps cracking...I finally resorted to my MTN dealer, made the phone's warranty deadline by one day. Phone has to be sent in for repairs. Will take three weeks. I asked if I could at least have a courtesy phone during this period in which it is important to stay in touch. NO! Is the reply. Had to spend more money to go and buy another phone that uses a micro sim. Expensive. All money spent because of MTN's lack of support, bad service and no intent of gaining more business from a existing customer. Reply · Like · Follow Post · May 30 at 8:06am
15 minutes ago
Pieter Rousseau
book peter | home Logout Mtn Complaint Previous report | Next report SUPPLIER Mtn INDUSTRY Telecommunications BRANCH / AREA Vryheid COUNTRY South Africa TIME / DATE 08:16 Mon 27 May PERSON RESPONSIBLE CUSTOMER ROUSSEAU View all reports by user 0 2 PROBLEM Mtn product support an... email reportpost report 1 view customer feedback rating & analysis INCIDENT Mon 20 May HEADLINE What is wrong with this picture? The NOKIA LUMIA 920 I have on contract from MTN will not start up after a factory reset that was done after no way could be found to change my MICROSOFT e-mail address. No support on network for a problem like this is being given. What is a return to factory settings application there for? Self destruct? I bought a new laptop from a local supplier because no laptops or modems were available in-store. All of this needed to be done immediately because my mother in law was admitted the night before for a leg amputation already suffering from Alzheimer's. Paperwork and arrangements had to be done quickly. I hoped MTN in Vryheid would provide me with the tools because my MTN contract for my LUMIA 920 was done with them. After buying having to buy the laptop and modem at ridiculous prices from local suppliers I had the problem of activating the modem account at MTN. Something I did because I wanted to be patriotic to the company I used for so many years (that includes using NOKIA phones). But customer service was so bad when phoning them. It was about 2 hours later after calls dropped while transferring me to people who had no idea of what I was talking about. Can you shed some light?
18 minutes ago
Pieter Rousseau
SUPPLIER Mtn INDUSTRY Telecommunications BRANCH / AREA Vryheid COUNTRY South Africa TIME / DATE 16:05 Mon 10 Jun PERSON RESPONSIBLE Customer service CUSTOMER ROUSSEAU View all reports by user 0 2 PROBLEM Feedback / Response email reportpost report 0 view customer feedback rating & analysis INCIDENT Mon 10 Jun HEADLINE Do you think your customers are fools? I made a complaint 27/05/13...I later wrote a comment on that complaint. Someone sent me a message on Facebook asking what my telephone number was after pasting my HP complaint on MTN's site in Facebook..."With warm regards, Willem". I sent him my phone number twice and had no response. Suddenly Miles told me he is sorry about the coverage. Nothing to do with my complaint! My phone that was sent in for repairs on 27/05/13 was repaired and sent back to the dealer the 31/05/13. Did someone contact me? NO! Well, it is 10/06/13 now...I phoned the technical centre now to find out if my phone is repaired a little sooner than "three weeks". And please take note of my previous complaint..."What is wrong with this picture? - 27/05/13" and don't send me apologies for your coverage! Do you think we are lepers and paupers waiting for a breadcrumb to fall from your tables in the form of a apology not even regarding the complaint!? And ironically I've still been telling people to use MTN because their coverage is still the best in the farming area we are situated in! Still being patriotic to this treacherous service provider. Shame on you if this is what your integrity is like.
1 · 25 minutes ago
MTN South Africa Hi Pieter, thank you for your messages. My apologies for the delay in getting back to you and for the inconvenience this must have caused you. I have followed up with my Inbox Team and they will contact you soon regarding this. Thank you for your patience. have a great day!
Like · Reply · 22 hours ago
Pieter Rousseau Well, I went to my MTN dealer yesterday. The phone handed in on the 27'th that came back and was signed for on the 31'st could at first not be found. Had to get them to phone the technical department to confirm the return of the phone. They even brought me out all the boxes to show me that my phone is not there. After getting the name of the person who signed for it they only found it then after making me look like an idiot. It was the 11'th of June yesterday and up to then they didn't contact me. All I needed was to have my phone back and in a working condition. It was sent back so quickly because of physical damage, the cosmetics of the phone. A small little nick on the side of the phone. After 6 months of use something like that may have occurred. I sent it back in it's original box, with all the accessories in place. Maybe that dealer should have had covers for NOKIA Lumia 920's. Up until now every time I walked in there they didn't have covers for the phone. Then he told me that these phones gets refurbished after something like that happened and gets put up for sale again, and that must be the reason my phone was returned and not replaced. So how many people is unknowingly walking around with used phones? I can still not say that phone was sent in with a nick I made on it. So far as I know the the Store Consultant booked it in and told me a replacement will be done. He made sure of the warranty terms..."the complete box in which the handset was packaged, together with it's contents, is returned with no physical damage (excluding normal wear and tear) or liquid damage". So what is normal wear and tear? After 6 months? I was given the box back and the phone was sent in for repairs that should take another 2 weeks. Still had no reply from your inbox team.
Like · Reply · about an hour ago
6 hours ago
Like · 1 Comment · Remove
MTN South Africa
Hi Pieter, thank you for your message. I have followed up with the inbox team and they will be contacting you soon. Thanks, have a good day!
Like · Reply · 5 hours ago
And still no feedback from MTN!
I totally agree..have had similar problems..being billed for numbers that were cancelled 6 months ago...promises of refund..ya right! Trying to get a statement by email...too difficult for them. Faulty phones with faulty software: Blackberry Storm 95/20 my husband is sitting without a pbhone but is paying for one..always in for repairs...we paid in R1000 but all they say is: We are out of stock.. He has had no phone for months...we run a big business! MTN you are losing my whole company account...up to R4000 a month because you are the most inefficient, useless company. If anyone has shares in MTN...get out fast...they are sliding!
what is wrong with MTN do you have a customer service helpline? Since it doesnt seem to work and we never seem to get your national number without any probelm. i suggets you do something about this we cannot go on like this. if you value us as your customers then get a call centre going deal with this dissatisfaction please. what has happened to the golden role of customer service? from Prof I.D Mothoagae mobile number [protected]
rejectiing return of goods within cooling off period
I took out a Samsung Galaxy tablet 7 inch as and upgrade at Mtn Thibault Square .
Comparing the actual Price and item against the competitors. Cell C offer was more lucrative as it offers the 10 inch for the same price that Mtn offers for the 7 inch.
I cancelled within in 24 hours and it was rejected by Altus Archer.
His Area manager said that they are not able to cancel my contract which I personally feel that they are contradicting themselves in terms of the Consumer Protection Act.
I feel that in terms of future contracts I will not make MTN my first choice for taking out contracts as the service that they offer are not a distinct service offering where they attempt to meet the customers needs and expectations.
I would advise all consumers to familiarise themselves with the Consumer Protection Act to be aware of the stunts that MTN pulls.
They say they are everywhere you go, but they are nowhere near when it comes to satisfying the actual needs of the consumers.
Unsatisfied customer
Thalia Smith :-(
poor service
I've been complaining since taking out my contract in 2011 July about various issues with my phone. The problems ranged from poor data service, unable to make or receive calls with full signal to software corruption. After the last time my phone crashed I took it to the store and they returned to me an apparent "new" phone that was even more problematic than my current one, on closer inspection I discovered that it was a refurbished model. I took it back again to the store and they just advised me that there is nothing they can do as MTN's policy is to swap out with refurbished phones 6 months after issuing a contract. They refuse to offer more assistance than to replace me once again with a refurbished phone with no guarantee around its reliability.
MTN is a useless service provider. You phone them no answer, you email them no response. My phone is insured with MTN, it damaged and I have been struggling for almost three weeks to get help. THIS IS UNACCEPTABLE! I even went to one of their branches thinking maybe they have a direct connection to the insurance division. What I was told was utter nonsense, she said there is nothing she can do at the branch and for me to get help I must go to MTNs head office...This is unacceptable. I pay my premiums on time every month. I do not go to their head office to pay these premiums so why should I go there for them to fix my phone? This is highly disappointing. The service is shocking!
I hereby reporting poor customer service about MTN branch at Westwood. I went to the store last months asking to buy Cell Phone on contract but they rejected me for bad credit record and when I asked for credit report from S.A Credit Report institution they sent me a report with good credit record. I tried calling them today and they payed no interest on my case and I asked them to call me back three time but nothing have been done. Please kindly clarify for me, if this is your way of dealing with new customers or if you regard this act as customer satisfaction because my definition of customer satisfaction is totally different.
no service
Got an 3g modum from the mtn store in vredenburg mall. They told me that mykonos langebaan have coverage so it wil work 100%. Needes to say ive got 0.06kb/s signal. And report this problem does not help. The one person sends you to the next and the next. I have send them a complaint about the problem and they promissed to fix it. And nothing again. Al they need to do is put up an smaal booster arial at my adres and problem wil be fixed. The one site mtn has got 8776 complaints against them and they do not respond to their promisses. This must be stoped at once. I must pay r 329.00 per month and for what? A service that I can not do my work with. I am an real estate agent and all my work are aboud the internet. I lose thousends and who is responsible for that. Johann beukes
[protected]
Gideon estates
Sunset hights
Langebaan
Every month I have been schemed & scammed with some story from Sue when I went
to return my cell & usb internet that I do not fall for this anymore &
therefore it is final that I will return my cell phone & usb internet on 12
August 2014 (contract date runs), as I do not have time for this nonsense of
Sue Evenwel every single month. Sue's reply to my e-mail is "I have tried to
assist you in all ways possible" that is why my complaint of 21 July 2014
was ignored that she did not sort out the incorrect account sent to me?
Sue refuses to take the cell phone & usb internet back from me & to
sort out the incorrect account, which confirms she operates without any
responsibility or ethics.every single month. Sue's reply to my e-mail is "I have tried to assist you in all ways possible" that is why my complaint of 21 July 2014 was ignored that she did not sort out the incorrect account sent to me?
Sue refuses to take the cell phone & usb internet back from me & to sort out the incorrect account, which confirms she operates without any responsibility or ethics.
I have cancelled 3 contracts with MTN and they have acknowledged and confirmed my cancellations, but they still bill me for the contracts. I also have a mail confirming that I am now being charged R100 per contract instead of the R69 of the original contract and the reason being that I am out of contract. MTN has added a R0.00 entry on the credit bureau and bluntly refuse to remove the entry or resolve my issues.
I have contacted the MTN innovation centre several times and the consultants just ignore all my requests. I have even tried Hello Peter with no success.
I have also lodged a complaint with ICASA and even they ignore all my requests. All cc mail recipients have not even bothered to try and resolve my issues, some of them are even deleting my mails without reading.
What must the consumer do if a company like MTN does not even bother to try and resolve my issues. Why do we have an institution like ICASA if they dont even respond.
I have proof of all mails and correspondence via Hello Peter if you require this.
poor internet signal and service
I have complained on the 12th of march regarding my internet signal. See the above
Mentioned reference number. I have spoken to siyangele. She told me that you would sent
Somebody to my house to see why I had only edge. This should have happened within 10
Working days. Today I phoned again and spoke to patric. He said nobody is supposed to come
Out to my property. I have at least 4 contracts with mtn. I have been with you for the
Last six years and this is how you mistreat your customers. According to me I have paid
For 3g internet service and not edge. I didn't knew at the time of signing the contract
That you where able to see what signal I have at my property. However you sold the
Contract to me knowing that I had only edge at my property. Isn't this fraud. Wasn't you
Supposed to inform your customer that he wouldn't be able to recieve 3g and then it is up
To him whether or not to go ahead with the contract. If you don't come back with 24 hours
To my complaint I will definetely go to hellopeter for proper advice and to inform
Potential customers of their rights and not to be mislead by you. Thank you.
internet
I've bought mtn's 2gb data promotion @ r149 p/m which apparently has a carry over for one month after the bundle has been loaded. The problem is that last month I lost 1.8gb of data due to the fact that I couldn't use it, but had to pay for it since it is a contract. Mtn was experiencing network related issues in potchefstroom throughout the month (And still does) and every single day it was so slow that I couldn't even open google's homepage. Mtn's network is overloaded and they are not limiting the amount of customers they are selling "uncapped" or "mtn 2gb @ r149p/m" internet to. This means that the network will even become slower - so much that we (The consumer) might not even get to receive a byte a day! I can't use this crap internet of mtn - it is too slow and mtn doesn't answer my e-mails or requests, it looks as if they don't care. The reason why i'm saying that mtn's network is overloaded is because during the day, it is very, very, very slow and most of the times you will get a message from your pc telling you that: "the ppp link protocol has been terminated" or a message from internet explorer telling you: "the page cannot be displayed". This happens during the day, but if you do get this crap internet service provider to connect you to the net, then you will not get a speed above 0.15mbps (Mega bits per second) and since 8 bits equals a byte, this means 20 kilobytes per second. Please do take notice that I have full signal strength on my phone and that there is 3.5g coverage for mtn in this area. The strange thing is (Well, not so strange) that when I wait until 01:00 in the morning (When nobody still wants to be up anymore just to get to use your own data you pay for every month) then the speed is acceptable - > 1.5mbps (187 kilobytes per second). This happens every day and every night. So - mtn is way much overloaded. They are simply incompetent and can't serve their clients all at once - but when you buy one of their promotions on contract, they obviously won't tell you how much of a hard time you will have to use it. My recommendation is (Due to personal experience) not to buy anything from mtn ever! It is not my phone, pc or modem. I've tested this thoroughly and since i'm studying computer engineering - i'm not stupid or an idiot, but I signed a contract with mtn for 2 years and now I have to pay for it! I will definitely not recommend anyone to buy from mtn, especially if you are a student and require reliable internet. The chances that you might not get to do your assignments (Or start doing it from 01:00 in the morning and finish it before 05:00) due to the fact that mtn's network is too slow is quite big. Just to prove my statements: i’ve attached a link to & ldquo;mediafire” with screenshots indicating the following & ndash; 1. ) I have 100% signal strength 2. ) the speed (Tested by speedtest.Net) during the day is slow and very early in the morning it is fast. 3. ) the ping varies (An indication of how many people is currently online) 4. ) and a screenshot from opera 12 that says & ldquo;could not locate remote server”. I really want to have this contract cancelled or that mtn fix this problem or i’ll have to tell other people what happened to me via youtube.
Link to mediafire: http://www.Mediafire.com/?W2nutvulffe5j1f
![Mobile Telephone Networks [MTN] South Africa - internet](/images/complaint/full/593995/TVROX1NwZWVkVGVzdC5uZXQuanBn.jpg "Mobile Telephone Networks [MTN] South Africa - internet")
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same problem and I stay in Mpumalanga. MTN should really fix this, I'm considering going to ADSL, it may be more expensive, but at least I will have reliable internet access. MTN actually rips people off by saying Uncapped. They should say its like load shedding, its your turn after 12 at night.
I got uncapped this weekend and was running at 1100kbps and then dropped to max 50kbps. Its useless, my *ta network was much quicker.
I have the same problem in Centurion. Caught in the same trap a week ago and no way out for two years. My Cell C ( whoosh ) contract expired end April and I was suckered into a 2 year deal with MTN. Surely this is as illegal as selling any item that simply not does not work.
blackberry
I have had my BlackBerry - upgrade for 3 days now, every time i phone MTN they say the BIS is active on their side, but they are having some problems with BIS activation for certain users. They have no idea when the problem will be resolved, and have no details on the severity of the issue.
If its not sorted by 4pm im going to use the new CPA 5 day cooling off period and return the phone and tell them where to stick their contract. MTN is the only service provider that takes this long to activate BIS and their service may be friendly, but has been useless on all my problems with them.
Hello michwakeford,
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the BIS services that you are having trouble with.
I sincerely apologise for the inconveniences caused. We understand the frustration that you endured in your attempt to have this issue resolved.
The service is loaded, however, it is not being used for the connection. I will see to it that we correct the service by having our back end support team reload the BIS on your lie.
Please give me 10 - 15 minutes, and then reboot the Blackberry by switching the entire phone off, and removing the sim card. Give this about 2 minutes to take effect, and reinsert the sim and battery, and restart the phone. Your BIS services should be active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Somayya
MTN Service Provider
REQ:289261
It is still not working. And they cannot even tell me when or if it will.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mtn is a Bad Provider.I will recommend that we all do a sim swap to Cell C.They will loose a lot of money.I have a Blackberry and cnt even download, but I must still Pay n R59.Bull****
poor customer service
The mtn - the grove pretoria has on the most unrule set of staff - when I presented them a problem I was told that they will look into it but there is nothing they can do - they do not care about it and they only work for mtn and I can go to hell. I am a customer of mtn for the past 10 year and this is how consultant treat client - I am changin to another cell company...
The complaint has been investigated and resolved to the customer’s satisfaction.
I dont see why I must pay a replacement value of a faulty phone. MTN must live up to promises and try to practise customer service because without customers where would MTN be.
On Saturday, 9/04/2011, I walked into the MTN store in Pavilion because I needed to purchase a cover for my Blackberry Phone. I paid for the cover and asked the lady to put it on for me, she did not know how to so she asked someone else, but he did not put it on properly, I was not happy so i politely asked if they could refund me. I was told that I had to wait 15 days for the refund; I was shocked as I had just paid for the cover. I asked for the “Manager”, the lady came back saying that the manager will be out in 20 minutes as he was busy, I explained to her that I needed to pick up my son and I can’t wait that long She could not be bothered, I asked many other staff members to call the manager and they all were very rude. After 25 minutes the manager (Imtiaaz Peer) comes out and says that he only came out now to see me because he had a deadline and that was priority. I explained the situation to Imtiaaz, he was extremely rude and said to me that is company policy and there is nothing he can do, I explained to him with the new customer protection act I have rights, he said to me he has been on training for the act and he knows it better than me. I said to him that I am in the customer service industry and I am appalled at the way he is handling this and he said “everyone says that they in the industry “.Imtiaaz said to me that they were just doing me a favour by putting the cover onto my phone. I am disgusted that as the manager he stood there screaming at me in front of other customers, the way he left me feeling was clear that he had no respect for me or the situation that I was placed into by MTN. He failed to listen to the problem and if anything he was upsetting me more. I believe that he should not hold this position as he is not equipped to deal with customers, sad to think that a huge organization like MTN employs people like Imtiaaz. His attitude was sheer arrogance.
One of our consultant lost his ellphone begiinning of April 2011 in JHB. We used to costmer line 808 to stop the cellphone no . To our horror we saw duringt the end of April billing that more than R15000 was due on this phone. I phoned MTn, spoke to a consultant, and he claimed that the simcard was not stopped. He said he have done so now. During May billing another R3000 was added to this acount.
My services was disconnected due to the arreear amount accumulated by this stolen cell phone. I made an arrangement paid R4000, was re-connected, pending investigation, only to be disconnected totally on all my line a couple of days later. I phoned MTn, and after two days, I finally spoke to a supervisor, who restored my receiving of calls, and escalated an urgent request to the credit department, a Mr. Bob Sinclair to urgently phone me. Numerous calls and 4 days later, this has still not happened.
pparently there does not exist a way for me to contact the credit department directly. In the mean time my business is in serious jeopardy due to our inability to get this issue solved.
Poor customer service. I was abroad for few months ago and I didn't make any payment arrangements. When i come back last month, my account was hand3ed over to MTN Attorneys. What happened is, they requested a certain amount before MTN can reconnect my Sim, i did pay that amount on the 15 of March till today my Internet is not working. I've calling everyday since then and i spoken almost the hole MTN staff and they are telling me different things. Now I was speaking to one of them she's still saying your line will be activated withing twenty four hours. Really I'm not happy at all. And if i call still i have to explain the same thing to who I'm talking to. Please help. The number of my Sim is [protected]
blackberry 9360
On the 29th of november I purchased a blackberry 9360 from mtn at [protected]@carnival. On the 29th of december the phone said that a restart is necesarry and I restarted the phone and it just kept on restarting. I phoned blackberry on 1555 and the guy said to me that it is a system failure and that I need to take the handset in. I took it in on the 30th of december. I requested that I get a copy of my contract and the lady roane got nasty with me while assisting another customer and said everyone that walks out of this store do receive their contracts and I laid a complaint with sharon as she is the manager. The phone was sent in on the 4th of january and I have to keep phoning after mtn to find out what is going on. On the 6th of january I missed a call from mtn as I was busy at work.In the afternoon I phoned back as no one ever came back to me and sharon said to me that blackberry ([protected]) informed her that I was denied a new handset as according to them I opened the phone and now I have to wait to get my phone back and when I spoke to sharon she got so nasty with me regarding this. I am complaining as this is not true and I did not open the phone. On saturday the 7th of january I went back to the branch to speak to sharon and the other lady roane said she doesnt work on weekends and I said to her that I am not at all satisfied about the service I am receiving from them and if necesarry I would cancel my contract and move over to another service provider and she said to me well if you want to do that you can phone 808 and cancel. This morning I asked greter that also works at mtn assisted me when I asked to speak to the area manager and asked him to phone me. She said that he will phone me in an hours time and that was about at 9:30 after waiting for his phone call and not getting a response from him he only phoned me at about 12:49 which I missed his call as well. Since that time I have been trying to reach him but also no response and left messages for adrian to phone me and still not happened. I am not very satisfied with mtn at this moment and if I do not receive feedback the soonest I will be taking this to the papers as my consumer rights have been disregarded and it feels like a breach of contract.
battery not working, not charging flat all time afther charging
I have a contract of two years, top up 100, I pay R100 per month, and the service we get is not good, we went back staight afther we receave the phone, waited a week before we got the phone, the battery was charged as manual told us to, and it keep only for 2 hours then it is flat, then I did not even uses my phone, we took the phone in its boks back and complain to the manager, no, he said we charge the phone worngly, we did reply that we did as manual said and still he said we need to buy a new battery, we reply and said the phone is still new, and we want a other phone or battery, now he said we still need to wait a week and that I can not get a phone to use, I am sorry but that was unacceptable, now I have to charge my phone every 2 hours.
I hope that Lg will help me, I am also sending them a email.
This is not the service and product I am paying for, please can you help me with new phone or battery, I have a bussiness and can not go without my phone.
Please do something,
what must I do now, who can help me I am not happy with Lg p500 phone's battery and working of it.
Please sent me email back with this email and complaint
Lg is good make that is why i choose it, and now this service and reaction is putting Lg in not a good place with customers, other wise I love my phone it is yust not holding long for me to do my emails .
Thank you
Hans van der Westhuizen
Id [protected]
Not so happy sad customer of Lg and Mtn South-Africa
Lgp500 battery phone
LG CE0168
IMEI: [protected] 4
S/n:011kpae471528
battery 3.7v LH (T)SBPL0102301 LLLDC101120
Id of my husband, who is paying for MTN top up 100 contract of MTN
i'm running out of patience
On the 05 November 2011 I went to MTN in Protea Gardens to put a claim on my MTN insurance as I have lost my phone. I filled all the relevant documents and gave the branch all the required documents for my claim to be processed. On the 15 Nov 2011 I received a call from a lady, she introduced herself and informed me that my claim is handled by her and its approved for a Nokia E 5. I then asked her why E5 because I’m insured for R 3 000.00 and E 5 value has depreciated.
She then told me that’s how they work, when I claim I get the same that I was using. I then informed her that I was never informed of such information when I insured my phone and this is totally unacceptable. I’m expecting to get the phone of a value of R 3000 because that’s what I’m covered for. She then told me that she will investigate and listen to the call. She will come back to me the following day. Since that conversation I’ve never received any call or feedback from this woman.
I’m running out of patients. I want my phone to be replaced according to what I’m covered for and I’m not going to compromise. I’m paying my insurance every month and I expect to be compensated according to what I’m covered for.
I'm very disappointed with MTN in fact MTN is very disgusting. I lost my iPhone 13 pro gold and I requested the same phone from you instant you deliver a cellphone that is dim and I do not like that phone .
I don't know if you never went to primary school and learn color's because the phone that I received is not gold that I requested.
You even specified on that paper that I wanted GOLD I don't know if I must you color's so that you can know the difference between gold and other color's.
When I called your call centre I emphasized that I must be called before they deliver if it's not gold becuase I won't be using another phone if it's not gold. I DONT WANT THIS COLOUR
You are fraudsters .
I had iPhone 13 pro 256 GB and you have the nerve to delivery 50gb to me do you think I'm a fool you think I'm stupid I won't even see that .
BLOODY FOOL MTN FRAUDSTERS.
I took a contract phone with MTN around June and it got lost in August. The store consultants did not explain to me that i needed to use their simcard at all times therefore i was rotating the simcards. I reported my claim and after a week i got a call from one of the consultants saying my claim will be declined and there is nothing that he can do. I then asked for the contact details for their complaints department and he promised to send me an email with the details of my claim and the contact details. It has been a month and a couple of days now and the deduction went through again. [protected]
apparently this MTN insurance company is a private company, the worst I have ever dealt with, phones are not answered firstly, secondly my phone which took about 10 days to be repaired came back worse, getting very hot at the back where you hold it . I arranged again for it to be fetched as you cannot drop it anywhere, they have to send to a courier service which takes about 3 to 5 working days . Now my phone has been with them for over a week already and no one even calls me for reporting progress . MTN HOW CAN YOU ALLOW FOR YOUR NAME TO BE DRAGED IN THE MUD THIS WAY . YOU CAN GET HOLD OF ME AT [protected] .
faulty nokia c6
I had to book my phone in 3 times in a period of 6 months. It still came back worse off. Upon the 3rd booking it had been supposedly s swapped but when I inspected the phone the unlock feature was broken thus leaving me unable to access the phone. I have numerous emails and made many phone calls but the consultants are unable to perform their job. Providing them with a reference number they just keep transferring me. I no longer wish to keep the contract and still get no response. I require help
airtime
I hardly ever use my Black Berry phone, yet my balance available does not reflect the correct credit balance.
its been 4 years and mtn has yet to refund me the money they stole from me!
i will be butting up articles like these discriminating them as per above.
mtn are a bunch of theives not to mention the most krap worthless service provider ever.
its no wonder they are in the gutters now!
Status Active - Waiting for customer to close complaint (first nudge)
Date submitted [protected]:09
Date and time of complaint May 18, 2010 4:05 PM
Name of the supplier mtn (MTN)
Customer name cliffy naidoo
MTN Cellphone number [protected]
MTN Account number [protected]
I.D. number
Other contact number [protected]
What other complaint forums have you used? none
Email cliffyn@telkomsa.net
Reason for using getclosure! went direct but no help what so ever.
Nature of complaint Waiting too long for repair/ refund
Complaint description hi;
my name is cliffy naidoo i have a mtn simcard that i use for the sole purpose of data usage.i had approximately R300-00 in airtime on this card in October 2009.i didnt use the card for a month and when itried reusing it it wasnt working anymore.
i contacted mtn and they told me because i hadn't made a chargeable call for 3 months the card has been cutoff from the network.i told them i was using the card for data which is chargeable and upon investigation was proven right so my card was re-instated.i was told my airtime would be credited to my account but it hasnt and upon complaining i was told that there was no airtime so i cant be refunded.
everytime i call mtn im given different excuses.
please can you help me get back what belongs to me.
thank you kindly
cliffy
Proposed solution I want my refund in full
Outcome rating No comment
Rating of how the supplier dealt with the complaint No comment
How do you rate the getclosure! service? No comment
Communications history for complaint ID 32834
Date [protected]:18
Event Initial complaint submission confirmation to customer
________________________________________
Date [protected]:22
Event Supplier acknowledgement of receipt of complaint - confirmation to customer
________________________________________
Date [protected]:22
Event Supplier message to customer [▼]
Selected message Thank you for your complaint. We are investigating it.
Message description Good day Cliffy.
Thank you for your post
Apologies for the inconvenience experienced, please note that the matter has been referred to the relevant supervisory for investigation, resolution and feedback to you.
Regards,
Nonzuzo
MTN Service Provider
________________________________________
Date [protected]:47
Event Customer message to the Supplier - confirmation to customer [▼]
Selected message I accept your proposal
Message description thank you
i await your urgent response!
Selected solution I want my refund in full
________________________________________
Date [protected]:55
Event Supplier message to customer [▼]
Selected message - Other -
Message description Good day.
Noted.
Regards,
Nonzuzo
MTN Service Provider
________________________________________
Date [protected]:00
Event First reminder to customer to reply to subscriber
________________________________________
Date [protected]:46
Event Customer message to the Supplier - confirmation to customer [▼]
Message description awaiting action
Selected solution I want my refund in full
________________________________________
Date [protected]:50
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date [protected]:00
Event Notification to customer that supplier failed to respond within the time allocated
________________________________________
Date [protected]:10
Event First reminder to customer to close complaint
________________________________________
Date [protected]:50
Event Customer message to the Supplier - confirmation to customer [▼]
Selected message - Other -
Message description i stil have had no response from MTN regardless of constant reminders.
should i now contact a lawyer?
Selected solution I want my refund in full
________________________________________
Date [protected]:00
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date [protected]:59
Event Supplier message to customer [▼]
Selected message Complaint resolved
Message description Good Evening Mr. Naidoo,
Kindly accept our apologies for the delay in resolving this matter.
As per our Tele-Converse, kindly note that we will credit your SIM with the said airtime.
We hope you will find the above in order.
Kind Regards,
Nakedi
MTN SP.
________________________________________
Date [protected]:20
Event First reminder to customer to reply to subscriber
________________________________________
Date [protected]:48
Event Customer message to the Supplier - confirmation to customer [▼]
Selected message - Other -
Message description hi i was told i would have a refund of R350-00 but i haven't received that and its been a while now.
please let me know if you have gone back on your word?
Selected solution I would like you to refund me
________________________________________
Date [protected]:50
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date [protected]:00
Event Notification to customer that supplier failed to respond within the time allocated
________________________________________
Date [protected]:13
Event Customer message to the Supplier - confirmation to customer [▼]
Message description this is the last time im reminding mtn to settle with the agreed amount before i take further action!
________________________________________
Date [protected]:20
Event First reminder to the supplier to respond to the complaint - confirmation to customer
________________________________________
Date [protected]:30
Event Notification to customer that supplier failed to respond within the time allocated
________________________________________
Date [protected]:40
Event First reminder to customer to close complaint
Highlighted here is mtn sp reply!
________________________________________
Date [protected]:59
Event Supplier message to customer [▼]
Selected message Complaint resolved
Message description Good Evening Mr. Naidoo,
Kindly accept our apologies for the delay in resolving this matter.
As per our Tele-Converse, kindly note that we will credit your SIM with the said airtime.
We hope you will find the above in order.
Kind Regards,
Nakedi
MTN SP.
upgrade
To whom this may concern
My name is mr r jenkins
For the past 3 weeks we have been struggling to get my wife’s contract upgraded to a mtn direct hi sense deal displayed on the internet
I have phoned the number specified by you (808) from my wife’s and from my phone (083 1 808) but with poor reaction & results
We have visited 3 of you’re so called service centers (menlyn, brooklyn, colonnade) but was instructed by them that only mtn direct can assist with our request. I was also notified by them that there is no more such thing as service centre’s (Jeanne from menlyn). I understand his predicament cause they can only supply in store specials and the one I am looking for can only be supplied by mtn direct
After about 20 calls to mtn direct I got hold of the person responsible for upgrading or canceling of contracts (Joah, joshua) whereby I was instructed by him the specials is only while stocks last but one of his colleagues notified us that there is more than enough stock of the product I am enquiring about
I then told him that if I was not to receive the treatment & upgrade I deserve from mtn I will be forced to migrate to another service provider (vdc, cell c, telkom) he then gladly agreed with my statement and said it will be better for me to do that cause I will not receive any service from mtn
I think that is unacceptable on his part degrading the morals & standards of mtn
I do not think he is fit for the position he is stationed in, he should not be advising customers to relocate to other service providers, we ourselves have been customers of mtn for the last 11 odd years
I would like the responsible person (Joah, joshua) to send me a written apology for making me believe that mtn supplies bad service and supply me with the relevant specified mtn direct deal I require
This type of attitude from you’re employees is what gives you’re company a bad name
All I want to do is upgrade my wife’s contract to the hi sense contract deal I require
Is there is anybody else available that can assist me in getting the deal I require I would gladly appreciate it
Also please check my signature I am actually part of the company that supplies infrastructure to mtn
Kind regards
Robert jenkins
Implementation project leader
Huawei technologies africa (Pty) ltd
Mobile: +[protected]
Mozambique +[protected]
=tel: +[protected]
Fax: +[protected]
E-mail: robert. [protected]@huawei.com
misleading advertising
I recently opened a cell contract at a mtn shop at parow centre, western cape.
The same day, or a couple of hours later the phone began to heat up, the next day it looked like there was something wrong with the screen. I took the phone back, but they said, I should come back the next day, because they could not help me. The next day I saw the supervisor, she took the phone, and told me she will speak with her manager the next day, and will contact me as soon as she got news. The next day I had to phone them, one of the people I spoke with told me it was a manufacturer's fault, so I asked why could they not replace it, the supervisor said its because its damaged. So I contacted mtn and they told me that place does not fall under them, but their logos are all over, in front of the store, and non of the people at the shop told me that they are not mtn. I would just like to know if that is not misleading advertising, because I don't see any other company name on their windows, or anywhere in the store.
transfer of ownership mess
On the 24 June 2011 I went to do a transfer for ONLY my number from my ex's MTN account. I dealt with Lee-Anne Welkin at the MTN Branch in York Street in George. Long story short, she also transferred one of my ex's numbers to my account, thus I have 2 numbers on my name. I went to do an upgrade on 19 August 2011 (When my number was FINALLY transferred to my name) I dealt with Thermaine, neither he nor Lee-Anne advised me there was another number on my name. I only found out there were 2 numbers on my name when my debit order pulled way more that it was suppose to on the 7 October 2011. I went to the branch in the Garden Route Mall and they advised me that there are 2 numbers and I need to go back to the MTN shop in York Street to sort this out. It is now actually 5 months and 1 day since I dealt with them first and his number is still on my name. I went to the shop today and Lee-Anne Welkin was extremely rude and her colleague Olga told me me I'm being sarcastic. They havent done anything about this matter that they screwed up. I had it with the incompetence of MTN. I never requested that 2nd number to be transferred and and I gave both Shops in George proof of the transfer.
I'm so dissapointed with mtn I've been using
Their network for my whole life.I took
A contract which include a hisense deal
I sent the voucher which their partner(hisense)
Didn't tell me that my tv licence is invalid.
I called them they gave me numbers but
Couldn't get hold of them after a month
I called mtn which is when I was told about
The tv licence i resend the voucher using my
Mom's tv licence still no response.I'm
Paying for something that I don't have in
My house.I'm begining to doubt paying
Until I have those tvs.
Lindiwe
incorrctly billed policy not cancelled and handed over to lawyers
Can you assist me please I have taken a r19 contract from mtn which they only loaded airtime and sms to my own phone and sim card. They have given me so much problem I requested to cancel last year december but they did not cancel the contract. Mtn has now given me over to the lawyers stating I owe them r2400 I don't understand because if I had to take the contract to the end it would have cost only r459 how can now owe r2400. Mtn states I have taken a cellphone which I didn't. Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
wrong contract
My son took out a contract with mtn vincent park east london. It was surpose to be a r149.00 contract. To his surprise when he went to query the airtime they told him his balance is r1100.00. They gave him the wrong contract. The lady at mtn told him that mtn should refund him as this was not his fault. When confronting the lady she said she never said that and that they will sought the contract out. When I phoned her she told me she submited the forms to mtn and his balance was now r500.00. A day later they toped him up with r60.00 airtime and when he went to query again they said his account is again r1100.00. How can this be. I am very dissapointed in the misrepresentation of the staff working for mtn and we are going to take this matter further as this is not on. How can he pay another r1100.00. Where does he get this money from as this was not his problem they gave him the wrong contract. How was he surpose to use his phone if the contract was not acctivested correctley
The complaint has been investigated and resolved to the customer’s satisfaction.
Altech Autopage made an unautorized withdrawal from my account, numerous calls to them has been in vain, imagine taking out R10 000 from a customers account without authorzation or without a signed invoice, numerous people have been contacted but no one seems to have a clue about this problem, A company that should be online throughout the country does not have records of the transactions done in another province, service is pathetic, staff are uncaring, they blame the customer for their mistakes . I am really concerned about a company that I am contracted to that will treat me so badly
P naidoo
patsy@textag.co.za
Contact Mobile Telephone Networks [MTN] South Africa customer service
Website
![Mobile Telephone Networks [MTN] South Africa website](/images/business-screenshot/full/119081/119081-0.jpg "Mobile Telephone Networks [MTN] South Africa website")
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I resigned in june 2008 from my former work. I had to take over my Cellphone contract. From then up to now I'm battling to get my Mtn phone invoice from Mtn as I'm paying for and Itemised billing. They send it still to my old work adress. Every month i complain about it and confirm my postal adress are correct and still my invoice don't come to my postal address but go to my my former work address. As i didn't receive my invoice i saw it that it is breach of contract from there side. But they want to let me pay if I end the contract.