The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

MTN / night data not being deducted; 0605055809

1 Johannesburg, South Africa

Good day
It's Monday 3rd December 2018.
Please read bellow

I upgraded to 60GB anytime data and 60GB night data on 22nd November 2018. Only received my pro-rata data wich was understandable.
I upgraded through the call centre as to beat the rush of black friday in stores...I did ask the lady from the call centre if my night data will automatically be deducted and her answer was yes.
I do not get the service I was promised. Now I am out of anytime data and have to pay additional costs for data.
I have logged a query regarding my night time data not being used and normal data that has been deducted on 28th November 2018.
The agent on the line told me that she could see on her side that the data was used after 12 and should deduct from the night data, wich it never did. So all the data that was used afyer 12 from 22nd November 2018 should be retained as anytime data.
The query still haven't been resolved..
Query no: SMC/[protected]
Iam not the only customer with this problem.
I would like to know with who I have to lodge a complaint to get a responce from MTN? Do I have to lodge a complaint with ICASA, Mybroadband, HelloPeter?
It seems that MTN is not interested in assisting their customer.


Dec 3, 2018

Post your comment