Subway reviews and complaints 1140
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roach by soda machine
I was surprise that after 4 months that I mentioned to my friend that there was a huge roach by the soda machine at the subway, he has not gone back to eat there. He said that since I mentioned it to the employee and the employee did not do anything about it it meant that they have a lot of roaches and that the employee was not shocked because of one roach. He was grossed out by Subway having roaches there. We have already heard that ants crawl on the meat at subway, but roaches, that is nasty. Ants are nasty too. What's next, rats?
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service and product
I responded to the listed Subway establishment to purchase a "seafood sub" as I always have at any other locations. The female server was very limited on the amount of seafood she was placing on the sandwich. She partially filled the "scoop" used to gather the seafood from the bowl to place on the sandwich. She then began to spread pieces of the seafood to try and fill up the sandwich which could not be done leaving large areas lacking any seafood. When I asked her how come she was being so limited on the amount she explained that the "chunks of seafood was thick" (which was not so). She then filled the empty sections with the "extras" and still failed to offer any additional extras such as "oil and vinegar" etc. I then learned after arriving to the cash register that it was no longer $5.00 but $6.50. I probably would have been ok with that however when I went home to eat I discovered that the bread was stale. I was so upset but was unable to return to the restaurant due to limited transportation. My family and I have decided not to ever return to that establishment and possibly any other Subway.
The complaint has been investigated and resolved to the customer’s satisfaction.
The "seafood" consists of chunks of processed seafood, imitation crab, and lots of mayonnaise. (I don't know why anyone would get this sandwich. Absolutely disgusting.)
When made, you're supposed to chop up the chunks before mixing with mayo. So there is a possibility that she didn't chop them up well when prepping. And if you said she filled in the spaces with extras, I don't see the problem. The price makes sense. You should have checked the price before purchasing, obviously.
The bread issue is really unfortunate. I work at a Subway and we always make sure to throw out bread over a day old. Always always. Next time you go to a Subway, if ever, make sure you ask for the freshest bread.
Subway - poor treatment of employees
Many people on this board complain about the customer service from the workers, but let me enlighten you about the way the employees are treated. The youngsters have to put up with turning up for there shifts only to be told that they are now not needed for that particular shift. They have split shifts such as 11-1 then 5-7. Difficult if they are non...
Read full review of Subway and 15 commentsmta booth worker
Date : december 21, 2010 — time 4:00 am — employee badge #87486
This morning on daily routine to work, I asked the booth employee at the beach 60th street "a" train station (that was reading a magazine) to refill my metro card with 3 other metrocards I had with money left in them so I could board the train, to me she seemed very annoyed at the fact that I was asking her do such a thing, she trew her magazine on the desk and said that she next time she wasnt going to do this anymore because it was too many metrocards, she took so long doing this that I missed my train when she saw that I had missed my train she just laughed and continued to read her magazine,
The complaint has been investigated and resolved to the customer’s satisfaction.
Date: August 29, 2011 - Time: 7:00 am - Booth employee on the Pelham Parkway (Dyre Ave 5 train) - She would not give her name or badge number. She is rude everyday, if you ask her a question she acts like you're asking her for a kidney. She refuses to combine metrocard balances but this morning was the worse. After the hurricane, everyone is confused and looking for guidance. I arrived at the Pelham Parkway Station swipe my card and the turn stile is not working. I ask her, are the trains running, she replies with an attitude Yes. I ask again how do we get in to catch the train, she replies with an attitude, you pull the door open and go through it. Now unless someone tells us that, how would we know? If she didn't want to speak, she could have at least put a sign up with those instructions. She is bad for the MTA and should be replaced with someone that really wants the job. Thank you for listening.
rude service/over pricing
I don't know if anything will be done, but I really would like to get this out. First off, I have had problems with this Subway before, but I would make some excuse for the employees and let it slide, today, however, was the last straw. My brother and I had stopped in to get a sandwich for myself and one for my boyfriend. My boyfriend asked me to get him a footlong club, and I ordered a 6" ham and turkey. The total was almost $19! The cashier gave me the total and I said "Oh, doesn't that seem high?" And he replied, "No, the club alone is $9.95 for the meal." I said "Holy cow! That is way more expensive than anywhere else I've been, even here a few weeks ago." He then said no that they were the cheapest subway in the country? Right, I'm sure they are. I said something along the lines of "I'm not sure about that, your sign says $6.95 for the footlong club..." He cuts me off saying "yea you idiot, then the extra for your meal, don't be so cheap." Mind you, this was after I already paid the bill. No where on thier boards does it say it will be $3 to make it a meal. Whatever I let it slide and went to fill my drinks. One of the other employess had asked the cashier "What was that about?" Then the cashier says "Oh she's just stupid." I turned and looked at him and then he says "Yea the poor b**** right there!" I'm not poor, but even if I was whose business is it other than mine? I said to him "You know what? You are very rude and I'd like to speak to your manager." He then laughed and said "My dad is the owner, complain all you want." I simply stated to my brother that we would not be going there again, Crystal Lake is run way better and is cheaper. As I'm walking out the door he shouts something else at me and says "Yea that's right." I did not understand the treatment I recieved what so ever. Also my food was not that great, in fact I now have food poisoning from turkey that was not kept properly. I tried to submit a complaint on thier website but they want all my information to contact me, I really don't want anymore harrassment from that store. Also when I tried to call and make a complaint I got bounced around from person to person to person for 40 minutes before I hung up. Any other thoughts?
You must be an idiot. Were you expecting a club meal for $6.50? It's clearly stated on the signs that the meal is 2-3 dollars in addition to the sandwich.
contact the better business bureau. i was also charged about $10 and change for a meal. since when did subway get so expensive?
refused to change my money back
Last Sunday, I paid $20.56 bought a tuna sandwich and a bottle of orange juice for $9.56 (included tax) at New York’s Kings Plaza Mall, and then I tried to find my seat to put down my sandwich first. Then when I came back to get my change, the cashier refused to change the $11 back to me. Does anyone know what she told me when I asked for me change? She said she cannot change $11 back to me. She said she changed for me already. But I never get it. How can this happen?. The seat is 2 meters away and I just tried to put my sandwich first since there was too crowd. But she refused to give me back my change. and she asked me to call back next day after counting the cash. Does anyone agree phone call is the good way to solve an argument?
Does anyone know what she meant by call back tomorrow? I know because I worked as a customer service representative. Usually, when a manager asked you to call back next day means ask you to get out. This is the skill to solve the problem or argument. I am truly understand why she asked me to call back. 1). When you argue with her, you bother other customers, so some customer will leave.as a result, the company made lesser money. 2). As a manager, if employee or customer complain, he/she would not report to the supervisor because it may affect the promotion or sometime even being fired, that’s why when the security guard want to check the camera, she said nothing, she scared.
And then next day, I tried to file a complaint twice, and asked them to send a gift card for me, because I believe issuing gift card is the best way to prevent a company losing the money they earned before. But by now I have never got any response nor got my cash back.
Hello, all Subway restaurant managers and customer service representatives, I’ve made purchase in www.drugstore.com and www.newegg.com their customer service representatives offer individual credit discount for me. Why you cannot just consider offering discount for a 12 years royal customer?
The complaint has been investigated and resolved to the customer’s satisfaction.
I work in the mall and frequent this subway at least a couple of times a week.
Today, their credit card machine was down and unfortunately I didn't have any cash. I asked the lady if I can pay her tomorrow since I was going to be there again. She knows me and services me all the time. She rudely refused
and told me to leave. I will not eat at a subway rest again bec of a stupid, uneducated woman- which she said she didn't care.
i did not mean to put that comment on here and i dont know how to delete it, sorry
Dude, I have to say, if a shift ends at 11 and its 10:55 I really doubt you're going to get there in time meaning the workers have to stay late. He should not have been so rude, but don't call him lazy. You're not supposed to keep a restaurant open for who knows how long just so someone can pick up a sandwich they could have ordered 20 minues earlier.
WHY in the world would you walk away without getting your change first? Seriously! Common sense poeple--common sense!
If they handed out money to everyone who complained that they didn't receive their change, they would go broke in record time. The reason for the phone call is to allow them time to count their cash drawer and ensure that a mistake was made. So in answer to your question, yes, I think a phone call is a good solution to the problem.
employee pay system
I am a Subway employee and I have not been paid on a normal basis. It is stated in the handbook that we will be payed every other Friday. Well recently we have been paid the next day of the following Monday. At times we even get paid a couple days early. I get paid minimum wage and only work about 15 hours a week. I do not make much, so I live pay check to pay check. I cannot afford to get paid a day late or even a few days late. I have a son to take care of.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you get your check on friday, then you won't show up for work on saturday because you will be smoking and drinking with your paycheck.
refuse to make new sub/credit/rude manager
Today I went to the Subway on Portage Avenue and Basswood, (Wolseley) in Winnipeg, and purchased two breakfast egg and sausage wraps to go. When my partner and I bit into the wraps the sausage tasted gamy and we decided not to eat them. I've had the wraps many times before and was very happy when subway decided to do all day breakfast, as I don't eat sandwich meat and I like the idea of both the wrap and the protein. They've never tasted gamy before, so I thought there must be something wrong. I had food poisoning from the Pita Pit before, so I'm careful with fast food. When I went back to the store to return it, albeit, it was a bit later as I had a 2 hour work out, but I had the receipt and there was only one bite out of each and I only wanted credit or a new wrap (no sausage, this time). I was pretty hungry by now. I never imagined it would be a problem. The "manager" was instantly defensive and antagonistic, talking over me and cutting me off, she even scoffed at me, laughed at me and talked to me as though I was trying to "pull one over" on her, when all I wanted was my meal. I asked for the owners contact info or the head office and she assured me that she was the only person I would get to speak to. She took great delight in pushing my buttons and tried very hard to make me react and was quite elated when I did. The owners of the Subway chains in Winnipeg should be more selective in who they hire to "manage" their stores. I'm a frequent Subway customer (2-3 times a week) and am very disappointed in such horrific customer service. They should also train the staff to change gloves after handling money or cleaning up the store, as the young girls working when I initially ordered just kept the old gloves on. I believe that defeats the purpose of the gloves, in the first place.
Disappointed long time customer.
She also kicked me out of the Subway, told me she would call the cops if I didn't leave, and "banned me" from "her store" even though she had already said she did not own the Subway. Then she called me names.
The complaint has been investigated and resolved to the customer’s satisfaction.
rude manager
I go to Medical School which happens to be right beside a Subway. So at least once a week me and several other students would walk over for lunch on break. Well yesterday Nov. 8th we went over for lunch and all 4 of our subs were all mixed up none of us got the right sub we had ordered. We immediately call them and tell them the problem were one of there employees told us to come back the next day and our subs would be replaced she even told us her name if we had any problems. The following day we did as she told us to we went back and told them her name and what she had said well we got our subs we were sitting there eating them when the manager sends an employee over who wants all of our names, phone numbers and address! when we ask why the manager began hollering at us from behind counter as were still eating saying" We just wanted free food" "We were being unprofessional by wanting free food". I'm sorry but I'm in medical school I don't want or need a free $5 sub however i do want what I have paid for which I didn't get the first time around. The manager was the one being very unprofessional in front of the entire resturant and a long line of customers not to mention embaressing us in front of the resturant! We will not be back and I'm sure alot of the other customers that had to hear and deal with how the manager was handling the problem will not be back either! It was RIDICILOUS...
The complaint has been investigated and resolved to the customer’s satisfaction.
I went into store#31616 on 6/9 at about 11am and ordered a $5 foot long meal so my total cost for lunch was $7.50. For some reason my debit card was declined so the very nice gentleman offered to run it again and still nothing. So I gave him a different card and everything was fine. I went home and saw that I was charged twice on my debit card, one that went through and one that was still pending. I checking my bank account before going back into the store and I was only charged once on my debit card and once on my credit card. So I was going into the store with the hopes of making things easy and just getting another sandwich being that to me I had already paid for one.
I went into the store and talked to the gentleman that rung me up and he did remember the issue with my card. He advised me he needed to get his manager involved so he could help me. This is where my issue begins. Not once did he apologized for my inconvenience of what happened, but instead told me I would need to have bank statements in order to get my money back. I told him I am ok with just getting a meal like I did before vs. a refund. He went on to say that he does not see anything in his system of someone being charged $7.50 outside of my credit card. I even showed him my two different account statements that I could pull up online and that was still not good enough. He said he cannot help that I was charged twice by the credit card company; that if he gave me a free sandwich he would be out money now. He then said that he cannot just give free sandwiches out to everyone; that a woman was just scamming to get free food going around showing different store respites. I told him that even though I am showing him my two different bank account, I came back to the same subway, with my respite from the same store, and the gentleman that helped me remembers me is not enough to prove that I am not making this up. I would have been fine if there was a process to go through but because he told me that he would be out of money and he would be the one losing in this situation I was just appalled. I told him while he may be out of money if it really was the credit card companies fault, that he should never tell the customer (I am currently the one out in this situation) that they were going to be out $7.50. I started to cry because I was getting so upset with his lack of empathy for this situation and all he cared about was making his money.
As people started to walk into the store he could tell I was getting a little less than happy with this situation and did not want his new customers coming into the store hearing my complaint. He then told me he would go ahead and make me what I wanted, BUT he had to talk my credit card information to call them and make sure he got paid for it so he was not out of a sandwich. I told him why would I do that when they could possibly charge me and I would be yet again the one out. He comment was, that if he did not he would be short. I told him that was enough and the only reason he was willing to half help me was because there were people now in the store. I said a few choice words and walked out. I do apologies for my unprofessionalism.
I used to manage a deli and I would have never in my wildest dreams talk like that to a customer. For someone to get so upset about losing out of $7.50 which is not the cost he would really be out of for the total cost of everything in the first place. To also be put in the category as someone who scams subway restaurants when I had everything possible to show him how I was overcharged is just mind blowing. While I cannot discredit a whole company for one managers poor management style; I can assure you I will never be going back to that particular location. I do have many coworkers that visit the establishment and when I told them about this situation they were baffled.
I sure hope you guys realize who you have representing your company name as far as a manager goes.
could someone please give me banking advice? i posted a question.
Tasha13 has plenty of time to post comments, being in prison and all that.
don't worry tasha you don't look that bad
oh okay the truth is that i do have dark hair and a nice complexion but i don't look like elizabeth taylor in her prime (and she was always gorgeous even at the end of her life) but still i don';t look that terrible ... once yu get used to my looks i really don't look so bad...especially if you don't wear your galsses or contact lenses...really i;m not that awful looking...i dont get upset when subway and mcdonalds and male flight attendants say i look bad ...it's just their opinion and its not sexist or anything like that...peopl have to grow up and not take things personally...i have my self esteem even thoguh i have many faults
oh yeah, i forgot to mention that i look like elizabeth taylor did in her prime - really gorgeous, dark hair, nice complexion, beautiful eyes, just gorgeous, sometimes people stop me in the street and ask if i am related to elizabeth taylor but i tell them the truth that we are not related
just that even thoguh other people say i look bad, i really don't look that bad...once you get used to me i don't look so bad...there is nothing sexist about people at subway and mcdonalds sahing i look bad ...my self esteem is mroe important than what other people think...
once subway refused to serve me because of the wya i look...not pretty...do you see me upset about it? do you see me complaining that subway restaurant is sexist? i like myself so i don't worry about these things...i am a bully but i like myself with all myfaults...i carry dictionary withme because i am a bad speller..don't criticize me because no one else is perfetc...i like myself with all myfaults and there are alot of faults that i have so there
I recently found this on the internet and wanted to respond. I remember this situation very well and wanted to give my side of events. The young lady came into the store and explained what had happened and even brought her account statements with her to show the charges on the 2 different cards. It did show on both a charge to a Subway (it did not list a location or any specifics other then a Subway). I apologized and explained that I just needed to look up the charges in my register to verify. When I did this it showed 1 card had been charged but could not find any charges related to the other card. I explained this to her and even showed her the register findings. I said she needed to contact her bank and see where the charge had come from because that card had not been used in our store. She insisted that the bank could not have made a mistake and even though there was no charge listed I still owed her the money. I felt bad for her and kept trying to explain that this was a mater for her bank. I always try to make the customer happy but were not in the business of just giving out money just because someone says so without any evidence. I never accused her of being a scam artist, it was obvious that both her cards had been used at a Subway but again the register showed only 1 of them being used. I just hope she took my advise and contacted her bank to find out what happened
rude employee
We ordered a foot long breakfast sandwich and was given a straight wrong order. The Mexican ady that was at the register was kind enough to say come back and I will make another with no charge. We came back while we were speaking with the "Manager" some lady come from the back and started to say " Next time make sure you order the right thing because this can be the store that will not return the order again." My reply" all stores will return if the order was taken wrong". her reply " I do not think so. I went to a place they did not let me exchange so I know so" our reply " The customer is alway's first and who are you to come from the back ofthe room and come be rude to a customer and not even know what happened? " her reply " I work here." Our Reply " Well you need to get your fact's straight before you come barging in with a high pitched voice to an elderly women telling her thing's about her order. We asked twice what size the breakfast came in and the lady at the register said only in muffin size". I went online to check and it was not true so I called the restaurant to make sure and the lady had a misunderstanding I guess. Anyways this ghetto chick need's to stop working at the restaurant she does not bring any happiness and is really rude. The so called manager is not taking any action and we did not get an apology just a dirty look from the broad. I was wondering who else I can speak to.
The complaint has been investigated and resolved to the customer’s satisfaction.
always out of food, or debit down
You can go into the store, and want a sandwich and they are always out of the required food stuffs to make it, Are they really a bussiness?, Not really.Cause ive seen where they will make your sandwich, then you can't pay cause the debit is out of order.
Don't goto this location first thing in the morning as you will stand around waiting as the staff that works nighs is leaving all there work till the morning before there boss gets there, , so are left waiting for service.
We have three locations in the city and the only one that seems to be able to do the job they advertise is the main st location, Could this be cause the main manager far all the subways in the city works there..
Complaints fall on deaf ears as nothing ever seems to be done to rectify the problem...thankfully there is numerous other fast food places in the city that are more than willing and prepared to take your order, Get it right, Say thankyou, And actually have staff doing there job.
microwave
I am a regular customer at subway and I always have my subway toasted, but tonite they charged me the price for the toasting and put it in microwave which made the bread soft and taste horrible and when I complained they said that's the way it is and the main people at subway will do nothing about it and I think it was rude. yours sincerely Sean woodsford
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service, overcharging, rude behavior, trash talks customers rips people off thieves
the subway in okeechobee, fl has the worst servce or just bad. it's run by imbeciles and jerks...and rude females...i went to get a sub and then the girl making my sub asked the fat nasty white trash hoebag next to her if she can put my vegetables on--the white trash hippo then made a rude comment stating "im not dealing with HER" in a rude way...for no reason...as ive never even been to that subway before. Then, on top of those comments, bad attitude, they overcharge people adn dont ring things up as combos-- they ring it up individually and you can't argue with them they will defend themselves. They rip people off overcharge them...and treat them badly...the trailer trash wenches that work there need some serious attitude changes and wores they are stealing from customers and people by charging them wrongly, charging for tiny 'cups' and overcharging them...shame on those low lifes...its the only subway in town so be careful as illiterate white trash are the only losers it seems to employ
The complaint has been investigated and resolved to the customer’s satisfaction.
This place cheats customers. Ordered a foot long cold cut special promo sandwich but ask only to put one type of meat that comes in a cold cut sandwich. And the Indian guy charged me more. Very unethical business practice.
i didnt make any racial slurs or insults to anyone- im making insults now after being upset by being treated badly-- you obviously dont know the difference, plus you have no life since you live here posting comments 24/7... they also didn't not want to 'wait on me', they made rude comments and overcharged me. you have no comprehension abilities whatsoever- go back to grade school where people as dumb as you belong
wrong order 6 times in a row
In the last 3 months we have visited this particular subway approxiamatly 6 times, following each visit my fiance' and I have had horrible experience involving customer service, food preperation, amount of time waiting and general lack of leadership when asked to speak to a manager or supervisor. Mere minutes ago we called to talk to a manager about our order being woefully misprepared and were informed that the manager was not available. This is not an isolated incident it has happen numerous times to me and several of my aquaintances. After seeking help from this specific location I have resorted to going farther across town to go to lunch at a different resteraunt or even a subway that has proper service. I am extremly displeased and will be informing friends and coworkers to steer clear of subway.
The complaint has been investigated and resolved to the customer’s satisfaction.
contest is a rip-off
Subway's "Fiery Footlong Frenzy" contest is nothing but a rip-off.
Within two weeks, all my local Subways had no more 32 oz cups with contest codes.
The codes on Sun Chips Monterey Jack and Tomato are repeats - there seem two be only three or four different ones printed on the bags, and Subway's website tells me "You've already used this one. Sorry."
The stickers put onto breakfast sandwiches are also extremely limited in number. I got the same code on two different stickers IN THE SAME VISIT! And (as noted above) they don't allow use of any code entered before.
Consider this: With over 140 trillion possible combinations of 10-letter codes, why should there be any repeats?
Obviously, to lure people into buying their products to enter a contest in which the customers cannot possibly win a prize because the contest codes are no good.
Subway gets your money -- you get frustration.
The complaint has been investigated and resolved to the customer’s satisfaction.
It's "while supplies last" and "restrictions may apply." I looked in up on their site under "legal".
delivery not as per order placed
Complaint against SUBWAY -
Store no 23117
Kapadia Indstrial Estate
Shop #5, near Dominos,
Andheri Kurla Road
Chakala
Mumbai -400093
Details of the order placed -
Store no 23117
Bill no: receipt # [protected]
Trans# 40clerk 12 vicky
We had ordered 7 subway sandwich, particularly specifying, based on the past experience, that kindly put sufficient ingredients and the sauces. Also had asked the concerned person to take down the order on a piece of paper so that there is no confusion on the specifications of the choice of bread and the contents. However, the order was not as placed. The oreganos bread was replaced with a brown bread and also there was as good as nothing in the subway s/w, no tomatoes, olives and lettuce and sauces.
Highly disappointed with the service. Kindly need you to look in to the matter as this is not the 1st time we have such a complaint. Also keeping in mind that the order was of around Rs 700, which is not a petty amount. ALso the person taking the order says that the s/w will be of a lower grade as there is a lot of rush - are we not paying the same amount as the others are, while placing the order at the store?
The manager there was Ashutosh – who, when complained to did not give the desired response. All the more dis appointed - we actually need a refund as most of us did not eat the sandwich.
THERE IS NO RESPONSE TILL DATE INSPITE OF POSTING COMPLAINTS COUPLE OF TIMES!
Ms. HILLI DESAI
Try this site - it works better.
indiaconsumerforum.org
steak and cheese rip off
Yesterday I went to subway and decided that I wanted to try something new. So I looked at the menu and I wanted the steak and cheese, not the big philly cheese steak. I only had about 8 dollars so when they were done with my sandwich they told me to pay 9 dollars. I said wait but I ordered the steak and cheese which is only $6.75 and he told me no that i had a cheese steak. So i said whats the difference and he responded with IT costs more. SO I said Im not paying extra for something I didnt order. So he talks to the person that made my sandwich and he came back told me sorry. So i got my sandwhich. What i dont get is why make two sandwhiches so alike that the employees cant tell the difference. Other than that, I love subway!
I just wonder why it is when you order a basic sandwich at Subway, a normal slice of cheese is tossed on at no extra charge. However when I say "no cheese", I don't get a discount. Then I watch my friend behind me order "extra cheese", and they get charged extra for the cheese I should have received free. I bet Subway has some interesting tax return statements.
if you paid $6.48 for a sub at subway you probably got extra cheese or bacon. plus the tax you ###.
clerk with attitude!
The average sanwich order that I always get from every Subway normally with a smile was a great challenge for the girl making my sandwich on 8/25/10 at 4:42 p.m., . A 6 inch tuna with swiss on white/ toasted w/ tomatoes lettuce and mayo. She drug herself into the assembly line and rudely asked me what was it I was getting again "you was just gettin a veggie?' No I've been waiting on you to make my tuna sanwich... After she sloppily slung LITE mayo onto it I asked her why? I just said Mayo. (Lite taste funny to me.) She scraped it off. then I kindly asked for parmesan cheese to be sprinkled on my scraped and smeared tuna and cheese. "Thats gonna be extra cheese you gone have to pay for it!" she implied. Nevermind I just want to get out of here never to return! I never have been asked to pay for a sprinkle of cheese on my subway before! Terrible service with a terrible attitude! With footlong attitudes for free!
Thinking back on the moment of her asking me if I had order a veggie and putting unrequested Lite mayo on my sandwich...was this girl trying to imply something?
The complaint has been investigated and resolved to the customer’s satisfaction.
think twice you rude customers
okay, all you people that have the most unnecessary complaints about subway, how bout you look at it from the other side of the spectrum. I work at a subway and have some advice for you brainless people.
1)we cannot put four handfuls of onions or a whole container of pickles on your sandwich. Everything has guidelines just like every other store. Stop complaining how you don't get enough vegetables and learn that unless you want to start being charged for vegetables, let us follow OUR OWN RULES.
2)everyone says that we have a bad attitude. first of all get off your cellphone while being in the store, stop yelling at your kids or talking to friends. we have a job to do and we would rather not want to wait for you to get your act together. We ask the same questions for every sandwich, so help us out by just telling us what you want. We don't need our "robotic or monotone" voices if you would juss tell us answers to questions before we ask them.
3)if you tip your waitress/waitor at a restraunt for just serving your food, then why dont you tip or even thank the people that make AND serve your food. Its so hard to even hear a thanks from customers anymore.
4)We DO NOTTTTT want to hear lame jokes, like when we ask what can i get for you? then do not use the following responses: a million dollars, the winning lottery ticket, a sandwich, or WORST OF ALL-- I DONT KNOW. you know you are obviously coming to subway. you have thoughts about subway. how do you not know what you want? and if you are ordering for someone and we ask, for instance, what vegetables you want- dont say whatever you usually put on or i dont know. WE DO NOT HAVE A USUAL THAT WE PUT ON! every customer is different and has what they like and by saying i dont know, WE HAVE NO BETTER IDEA!
5)at my subway, we dont do mini sandwiches anymore. stop complaining and just get a six inch. if you get a kids meal, you HAVE to get APPLES, not chips, and WHITE/CHOCOLATE MILK OR JUICE BOX, not pop. we don't have any control over this. we cant jus put make your own kids meal on our computer. also we do ham, turkey, roast beef or veggie for minis. as you can read this does not include veggie, bologna or chicken. also, you know what your kdis are going to get PLEASEEEE DO NOT LET THEM ORDER, we cannot hear them and they are slow. im sorry, juss bein strait up.
6)LAST AND MOST IMPORTANT: DONT SAY I NEED OR I WANT OR GIVE ME. USE YOU FCKN MANNERS AND SAY CAN I PLESAE HAVE. ITS SO DISRESPECTFUL AND RUDE WHEN YOU SAY THINGS LIKE A IMMATURE CHILD. 4 OUT OF 5 CUSTOMERS DO THIS. DONT BE ONE OF THEMMMMMM!
td577: get your facts strait. there is no longer a "works" subway has gotten rid of it for about a year now. thanks though for tryin to bash me, even though it didn't work. and i am nice to customers, they are just rude and such. obviously you seem like a person who sits behind a desk dealing with nothing but computer issues. ha. whatevs.
Shannon35: there are parents that let their three year old order. not only are they not above counter height. but their voice doesn't carry to your ear and they don't even know what subway is. I can handle a 9 yr old. duh. you are stupid.
elizabeth: there is not just a regular, maybe a recommended for healthiness, but not a recommended per person for taste buds. and i was putting more of an emphasis on the thank you, the tip juss came out because people tip waitresses, just a comparison
to summer in the sun: shut up. lol. i dont use caps and rude language in person, you cant use caps in person. that was just dumb to say, but anyways, i am polite but im just trying to imform others of how many things customers can do wrong and im trying to help them because ive read almost al lthe complaints and not one is legit.
to food for thought:haha i would love for someone to say that to me, it might make my day. AND THANK YOU FOR SAYING THANK YOU AND HAVE A NICE DAY!
I totally agree with some of the complaining points! But, like many have posted, this person sounds unglued! There is nothing more annoying than trying to wait on someone who has a phone PLUGGED INTO THEIR EAR! It's beyond rude. Perhaps a good response would be, take your time, I will wait on the next customer, let them stand with their phone glued to their ear wondering why they aren't being waited on!
Too many times I've been in a Grocery check out with the person in front of me having a PHONE PLUGGED INTO THEIR HEAD, and the poor cashier is trying to get their attention. At this point, I would love to see the customers groceries put aside, and tell her there is a long line, and when she is ready, she can go to the end of the line!
But, unfortunately there are too many obnoxious rude customers who never learned common courtesy, but at the same time, the job requires much patience, and if your one who lacks patience, working @ a SUBWAY is not the place for you. I find many Subways are owned by Foreigners who's English leaves much to be desired, along with their communication skills, which can be frustrating. Technology has created some serious problems, but guidelines have to be enacted for everyone.
This is why I get so angry, because its fools like this that make all subways look bad...if this way my employee i would not only have her fired she would be charged with harassment of customers
you would be fired in 5 seconds, i cannot believe you just posted this, someone should put a pic of you on a store front that says " please do not hire this lazy, disrespectful, stupid and yet ignorant fool"...amazing...no class just stupidity
Explain the guidelines so your customers know what they are paying for, you get a six inch with 1/2 tablespoon of meat and you gonna tell me 2 of those going to fill footlong? I believe workers be taken food home
I'm paying 8 dollars for a sub I can ask for it anyway I want..customer always right...So can you please hurry up some of you are slow as molasses
I just wanted soup. Usually subway workers are full of anger but damn give me a broccoli and cheddar. Sorry you're so unstable and hate your job. Get s new job. Maybe something without humans. Omg. What a [censor]. I'm sure when you run out of soup at noon..no more is made
These ### tbat work at subway especially at fallriver ave in seekonk need to put Thier weed pipe away until they get out of work and stop making a fool out of their selfs.do u not hear how stupid and low life u all sound. Quit ur jobs and get a job at ur local bar thats the BEST PLACE for ur weed head dumm ### lmfO
Ur all a joke all u workers from subway.
I went there [protected]. I gave the cashier $27 dollars for a $16 order. I waited to see what the cashier would do. She just gave me the cent change and the receipt. I told her she gave me the wrong change. She asked to see my receipt and kept it. Just gave me $5 back. Now I have no receipt to prove she scammed me. This is poor business. Bad people. I told her I would report her and she proceeded to call the police to defend her scam. I just walked out of the restaurant. Subway Store number #72.
Ashley was quite rude. She got in a yelling fight with the lady in front of me because she would not toast the lady's sandwich twice. It was 5/26/16 at 1:24 pm. It was completely rude and useless to get in a fight like that. All you had to do, Ashley, was toast it again you big baby.
She was rude an annoying. She is never nice when I come in. Always with an attitude.
double charging debit card
I purchased one 5$ foot long Subway sandwich and got charged on my debit card for two.
The attendee at the Subway the next day said that I would have to bring in my bank
statement and the original receipt before they would refund any money.
I live in another town away from this Subway and feel that there has to be another way rather than use up gasoline or get screwed out of and extra total of $5.43. This seems like a scam.The sandwich version of telephone bill cramming.
This ends my patronage of Subway since I don't know if and when that could happen again.
I am sorry that's not a clear statement on my part . I had not driven back over there yet since it is a town away. I thought I should be able to give the receipt number and
transaction# over the phone- that should clearly show an issue with the numbering of the receipts that show a record of the purchases and that there was one receipt with one sandwich on it. But why would I risk that happening again by staying a Subway customer? I wouldn't. I just think it was a good thing I was not traveling through the state or something. I am required to make an appearance with my bank statement too.
The complaint has been investigated and resolved to the customer’s satisfaction.
They have triple charged us. When using rewards program if you enter wrong phone number scan your card it says declined. So you do it again with another phone number declines again not being able to remember which phone number you gave 18.76 charged 2 times. My daughter finally paid the $18.76. So we ended up paying over $56. What A SCAM!
subway didn't overcharge you ...regions did ...how do i know you have a regions bank card because ...they have had other people that were charged twice however the subway only has one transaction that goes into the register. ...Call your REGIONS BANK go to www.ipcoop.com and there you will find subways partners and maybe get some help on getting this all figured out.
Just call your bank and dispute the transaction. Say you are out of town and can't return to the store or something.
If the store can't provide a signed receipt (which is probably, since most fast food places take the risk and don't require signatures for small transactions in order to decrease wait times), the bank will get your money back.
Subway In-depth Review
Menu Variety and Quality:
The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.
Customer Service:
Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.
Cleanliness and Ambiance:
The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.
Pricing and Value for Money:
Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.
Health and Nutrition:
Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.
Online Ordering and Delivery:
The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.
Franchise Support and Expansion:
Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.
Community Involvement and Sustainability:
Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.
Overall Customer Satisfaction:
Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.
5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
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9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.
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