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1.6 1131 Reviews

Subway Complaints Summary

151 Resolved
948 Unresolved
Our verdict: With Subway's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Subway reviews & complaints 1131

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10:37 pm EST
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Subway charged too much

Subway is having a deal for any foot long including steak and cheese for $5.00. I went to the Subway on Crenshaw & Redondo Beach Blvd. and ordered a steak & cheese foot long with a drink and handed the guy a 20. He said after he took the money that the steak and cheese was not on the special price and charged me full price for it. I told him what I saw on tv and he said I was wrong and it was full price and here is my change. He went on to help others who were also shocked and said they also saw the ad on tv, he just went on with his business like he couldnt hear us. The lady there, maybe a manager spoke up and said sorry would you like a cookie! This isnt right and I think it should be looked into. This isnt good business and I am mad about it.

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FDL_HOU
Houston, US
Feb 25, 2011 1:43 am EST
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Because they refused the cookie. It's a matter of principle, you know?

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2:22 am EST
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Subway service

I have been going to subway for years, and for the most part I've been a satisfied customer. That is until recently. The last three times I've eaten at the subway on 5th and market in downtown San Diego. NEVER AGAIN will I eat at subway sandwiches. All because of that one store.
I was shorted on ingredients (specifically meat and tomatoes). I know this because a friend of mine works at a different subway and and she told me the minimum number of meat and tomatoes that are supposed to go on a sandwich. I FEEL RIPPED OFF.

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2:17 pm EST
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Subway dishonesty

I'm a regular patron from the branch above and was persuaded to get their membership card which costs below SGD$10 and entitles you to a 10% discount (stated on card). TThe elderly female staff added that i'm entitled to even 15%, depending on promotions, just by showing the useless membership card. I'm a fool for trusting her words.

This is totally untrue as i'm only given 10%. When i realise that they give 15% vouchers with every sandwich, i was dismayed when i realise that my 3 sandwiches only entitle me to a miserable voucher. I was told that a voucher is given with each sandwich.

I try reasoning that i may as well buy per sandwich in 3 separate receipts, but guess what? She added in her own free words that One person can only get a voucher, regardless on how many sandwiches he buy in a day. So im assuming i'm a under-valued customer that is restricted to a one sandwich promotion discount voucher, despite me eating subway for 2 meals at different time within a day, and ordering at least 2 sandwiches per meal.

Well, im pissed not with your miserable additional 5% discount, but how subway and your staff is taking me as a fool, with their twisted words and forceful explanations. Well, i like your food but that doesn't make me fool! I'm never going to step inside a subway outlet again and your membership card is now in the bin for good.

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3:18 am EST
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Subway mean people

Well Stoped here for my lunch the other day and ordered a Large Tuna Sub. I told the Waitress that I wanted cheese. I got my sub than got to the table and as I was putting pepper on it noticed there was no cheeese. I kindly explained that I wanted cheese and that there was none. As I was telling the girl about it she opened up the bin where they keep the cheese, I was so excited that I was going to get my cheese, and I was telling the girl about how much I love cheese, she grabbed me by the neck and stuffed my face into the cheese bin. She then loudly started to yell, ya liking the cheese, have you had enough yet? All I could think was 3 things 1: This girl is crazy, 2: Man, am I sick of cheese, 3: Wow this girl has sure got some very impressive muscles. As I was about to come to my cheesy death, the manager came out and started screeming. I was relived he was going to fire that insane waitress, so I thought, until I heard him start swearing his brains out at me for having my head in his cheese, and threw me out of the restaurant, these people are mean do not go to subway, EVER!
P.S. I have not eaten anything with cheese since, It has been 2 weeks I think I have a cheese trauma, After this I am getting on the phone with a therapist.

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chevypride98
sand point, US
Feb 23, 2011 2:10 am EST

hahahahahah! total cheese head :P

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chevypride98
sand point, US
Feb 23, 2011 1:44 am EST

i knew it! lol, i couldnt even finish reading the post without laughing, this person is obviously crazed and on way to many drugs :p

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chevypride98
sand point, US
Feb 23, 2011 12:04 am EST

mhm. does that mean im agreed with, i assume so :P haha. some people make up the weirdest things to complain about

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chevypride98
sand point, US
Feb 22, 2011 11:32 pm EST

i doubt she shoved ur head in the cheese bin considering most subways have a sneeze guard that most people can barly get their head over, in order for her to do that she would have had to grab u, open up the staff enterence behind the counter and then proceed to do what u say she did, am i right?

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12:27 pm EST

Subway waste of money

I have been going to subway for years and always loved their salads well today I ordered my usual chicken bacon ranch salad first off they were afraid to put any lettuce in the bowl and my toppings included 2 green peppers, 3 black olives, 3 banana peppers and 4 jalepenos and she forgot the cheese when I ask her for the cheese and few more vegies she said they were to busy and refused to make it right and charged me 11 bucks for that mess never again. My family has decided that subway will no longer be on our list of go to quick meals.

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No more Red Robin
, US
Feb 22, 2011 2:26 am EST
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### off.

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No more Red Robin
, US
Feb 21, 2011 9:04 pm EST
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Molliewollie, YOU NEED TO GET A LIFE AND RIGHT SIZE DOWN OR CALL JENNY, SOUNDS TO ME YOU ARE REALLY FAT. IF A CUSTOMER WANTS THE A/C ADJUSTED THAT IS THEIR BUSINESS. EVER HEAR MYOB. SOMEONE NEEDS TO SHUT YOU UP WITH DUCT TAPE.

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2:09 am EST
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Subway metal inside of bread

I jus get some saandwichs for my party with my coworkers and one of the sandwich have metal inside of the bread,
i just call the employee and he told me the he can replace for another sandwich this is unaceptable i bring this to his attencion they have to do something better for the quality of the food for the costumers.
i have a picture if somebody wants to see.

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pobarjenkins
Minneapolis, US
Feb 06, 2011 5:45 am EST
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They offered you new sandwiches, what else did you want?

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7:58 pm EST
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Subway rude employee

After a company meeting on Thursday 2/3/2011 @ 1:00pm, My co-worker and I decided to drop by subway to pick up lunch before heading back to work. The first teenager that asked us what kind of sandwich/bread/cheese we wanted was ok (she only yelled out across to the other teen once). The second however was very rude, throwing things around slaming the mircowave door. Once she finally noticed me and said "whatchu want on dis?" I told her and then to finish I said some ranch, then the ranch was out...with a glob or two on my sandwich I asked if there was anyway I could get a tad bit more one it...she said "Yeah" stormed off to get more rance...my co-worker then begins to tell me that this is the same girl that is always so rude to her and everytime she is here she is like this. Well, I decided to then give it back to her. She rang up what I had ordered ( I had to tell her 4 times) She rand up my co-worker and mine together, my co-worker said those are seperate... She then huffed and puffed grabbed our food out of the bag and was hitting the computer with her finger to correct it. I finally got to the part where you pay. I was done with this girl by this time, I laid my card on the tray---she grabbed it and swiped and gave my receipt and card back. I have never had this kind of attitude from someone that works there before. My other co-worker had had issues with them as well...She had thought she left her keys there and called back up and asked her and the
same girl said "aint no body left no keys"
Co-worker said "Well can you look for me?"
Employee "Naw I done told u aint nobody lef no keys or no message abouts no keys"
Co-worker "K" hung up.
There are many other people that need jobs and they hire these impatient, rude, attitude filled teenagers to do the job...really? I will not go here if I see her working again! Get rid of her and I'm sure you'll have more customers!

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Lyn Scully-Aguilar
, US
Feb 04, 2014 11:39 am EST

First of all, I am not one of those individuals that routinely write to companies to complain. I have maybe written to a company twice in my life. I can tell you that I frequent Subway and often times choose your offerings for lunch several times a week. Last evening while shopping with my family at Walmart, I decided to order some sandwiches on the way out. This was at store #38497 at 20:25:39 trans.#215 Dwlr1 TRDT 020314 Host ID [protected] in the amount of $17.32. First off we were greeted by whom I believe is Logan who proceeded to make the first sandwich on the order and who opened up the ticket I believe. He was short and appeared somewhat stoned but that’s ok, he took care of my first sandwich just fine. Then the second gentleman took my 2nd sandwich order. This guy was tall and thin. As we proceeded through the vegetables and he asked if it was for here or to go, I told him I needed one last sandwich. He rolled his eyes and snapped the gloves from the holder to put them on. I said "eye, what kind of attitude is that" and he SHOUTED "you are suppose to tell me before we get to the end of the line". I told him that was rude and obnoxious and told him all I needed was a simple 6 inch Tuna with nothing else on it. Not toasted. No vegetables, no nothing. So I said to him "now that wasn’t hard now was it". He continued to be snarky saying how I was suppose to order earlier in the line. I asked who his manager was and he laughed and said it will be on the receipt. When he printed the receipt I saw the store managers name was Robert. He laughed and said "Robert was fired last week, so good luck". This guy said his name was Hunter but I am not sure if I can believe that. I am a Senior Manager for a major automotive car company and expect more from your franchise, as I am sure you do to. I do not think you want me and my mouth spreading this negative experience. I hope that this gentleman is dealt with swiftly and appropriately. I hope to remain a loyal Subway customer. My email is laguilar@hmausa.com. I have written to the Corporate Office as well. We will see if this is appropriately handled.

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Sally Mcclure
, US
Mar 22, 2009 9:44 am EDT

I went into our subway resturant one afternoon to get our dinner there is 5 in our family. The girl working was very upset slinging the bread and the veggies around. She said her helper had laid out on her and she was having to do it all by herself. I can undersand her frustration. She got on the phone several times calling for help I assumed. Every time someone else came in the door and got in line she would say DAMN. She was red in the face and kept cursing. I told her to slow down and calm down before she had a stroke. I felt sorry for her but she made everyone feel like they had just entered a war zone. When I finally got my order and left people were backed up all the way to the door. It looks like the manager or whoever is in charge could take better care of their employees than that.

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rude employee in ohio
Bay Village, US
Mar 01, 2010 5:56 pm EST

The red head girl that is there everyday think her name is "Jes". What a rude employee, she nevers smiles and commands your order then rushes you though the sub making process. She even rude to her co-workers and the owner thinks the world of her. He going to lose alot a great customers due to this employee that he likes a great deal. Please have someone other then "Jes" be your day person hate to see another small bussiness go out of bussiness.

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doogaplex
Ann Arbor, US
May 20, 2012 3:13 pm EDT

Was this girl Asian ? lololol

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bugmenot2
, US
Dec 30, 2010 9:11 pm EST

I know how you feel. But do you know why the owner think's so much of her? It is because she rushes you through the sub making process. It because she does it all so quickly - this in turn save HIM money because he can make more sandwiches in a smaller amount of time with her. But yes, i know what you mean about not being given time to think. All i can say is complain, then you might be able to get the presure taken off the employees to work so quickly, and in turn have better customer service.

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customer who wants to be treated right
Redding, US
Jul 16, 2009 8:25 pm EDT

I recently went to a Subway in Redding Ca on Dana drive and had two employees act absolutely rude . The both were cussing and discussing a passion party and the things( sexual toys) they purchased there. I understand that complaints against these two employees have been made to the manager, that is why I am posting this. This same shop has other great employees, however the behaivor of these two is what shadow the store.It would be of best interest to fire Danyell & Emily

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10:43 pm EST
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Subway rude mean treatment

this subway has nice people but also some really rude girls working there lately. They have bad attitudes and treat people with contempt. I asked the dumb rude [censored] behind the counter to move my onions to the end of my sandwich so they can be evenly dispersed since she slopped them in the middle like the lazy b she is...she refused and said once she closes the sandwich they'll just move there...yeah right. Its my sandwich...why is it so hard to move onions...then more bad attitude...just rude people working there they are awful and need help with their [censored] attitudes to people- lazy slobs

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Update by rick28
Feb 01, 2011 6:16 am EST

english freak- youre a psychopath...there aer tons of you maniacs out there in society today-- youre a rotten disgusting loser low life who likes to argue and pick fights with people b/c it makes u feel important...though ua re the most disgusting person to exist... eww youre so gross i cant believe im even retorting to ### like you..

Update by rick28
Feb 01, 2011 6:11 am EST

what a bunch of nasty ### fugly ### losers...go away you psychopathic leeches...you're so disgusting...

Update by rick28
Feb 01, 2011 5:43 am EST

whoa...its teh clan of kkk here or psychopaths gone amuck...you sub human freaks are sick as hell...messed up lunatics...you all need serious help but since you're no life pitiful ###s who live on this thing abusing others...you sickos will never get the help you need...

Update by rick28
Jan 31, 2011 10:59 pm EST

no youre the ### and u shud stay home and away from others you ###!

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FDL_HOU
Houston, US
Feb 01, 2011 1:12 am EST
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You're a lazy ###.

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2:33 pm EST
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Subway hygeine/illness

I walked into a subway at a food court in Manipal, Karnataka. First of all I was shocked that they were using their bare hands to make the sandwiches! I figured if that's how they do it there then no point in being fussy about it. I politely ordered my sandwich and walked out. 3 days later I was in the hospital suffering from Typhoid Fever! I asked the doctor what might have been the cause, and he said usually fecal contamination of uncooked foods. The only uncooked foods I had consumed that entire week would have been the veggies on my sub!

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Update by DonMatthews
Jan 31, 2011 2:44 pm EST

Brenda, check the location. This was last month while I was on vacation in India.

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6:04 pm EST

Subway charged me $14 for a foot long!

I often go to subway to get a $5 footlong. When my friends ask where we should eat I always say subway. Well not anymore! Yesterday when I went I was charged $14 for a foot long! I got 3 meats, one cheese and the toppings.

Why was I charged so much? He tried to make up some * reason but since he was mexican I didn't argue cause I didn't even understand him!

I was so upset that I don't plan on ever going back unless I get my money back or at least $7. A very upset lady.

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DonMatthews
, IN
Jan 31, 2011 2:43 pm EST

3 meats? well he charged you separately for each of the meats.. I thought the $5 was only valid on select subs..

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pobarjenkins
Minneapolis, US
Jan 25, 2011 9:55 pm EST
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You should have refused to pay that much and then spoken to a manager and/or left.

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Allan22
Dallas, US
Jan 25, 2011 6:06 pm EST

shouldnt have paid it. race has nothing to do with it. your own fault for paying and or not asking for someone else ie manager. you really wanted that foot long eh?

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5:49 am EST
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Subway manager bullying his employee

The Manager at 1026 west Rand road Arlington Heights Subway is very rude to his employees that customer like myself refuses to eat there .An employee there that I have known so long name Martin is very good in customer service. He makes you laugh and makes you feel at home. He is the reasons why people keep coming back because of his positive welcome attitude. Unless the manager there ease up with his negative attitude towards his employees I will not be visiting that place. I give a strong recommendation to Martin Henson for a good job well done for customer service.

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successones
Saint George, US
Oct 31, 2011 8:10 pm EDT
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Every Subway is individually owned so go to the management.

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9:48 pm EST
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Subway roach by soda machine

I was surprise that after 4 months that I mentioned to my friend that there was a huge roach by the soda machine at the subway, he has not gone back to eat there. He said that since I mentioned it to the employee and the employee did not do anything about it it meant that they have a lot of roaches and that the employee was not shocked because of one roach. He was grossed out by Subway having roaches there. We have already heard that ants crawl on the meat at subway, but roaches, that is nasty. Ants are nasty too. What's next, rats?

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6:35 pm EST
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Subway terrible service and product

I responded to the listed Subway establishment to purchase a "seafood sub" as I always have at any other locations. The female server was very limited on the amount of seafood she was placing on the sandwich. She partially filled the "scoop" used to gather the seafood from the bowl to place on the sandwich. She then began to spread pieces of the seafood to try and fill up the sandwich which could not be done leaving large areas lacking any seafood. When I asked her how come she was being so limited on the amount she explained that the "chunks of seafood was thick" (which was not so). She then filled the empty sections with the "extras" and still failed to offer any additional extras such as "oil and vinegar" etc. I then learned after arriving to the cash register that it was no longer $5.00 but $6.50. I probably would have been ok with that however when I went home to eat I discovered that the bread was stale. I was so upset but was unable to return to the restaurant due to limited transportation. My family and I have decided not to ever return to that establishment and possibly any other Subway.

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thestarsnatcher
Kettle Falls, US
Jan 24, 2011 3:18 am EST
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The "seafood" consists of chunks of processed seafood, imitation crab, and lots of mayonnaise. (I don't know why anyone would get this sandwich. Absolutely disgusting.)

When made, you're supposed to chop up the chunks before mixing with mayo. So there is a possibility that she didn't chop them up well when prepping. And if you said she filled in the spaces with extras, I don't see the problem. The price makes sense. You should have checked the price before purchasing, obviously.

The bread issue is really unfortunate. I work at a Subway and we always make sure to throw out bread over a day old. Always always. Next time you go to a Subway, if ever, make sure you ask for the freshest bread.

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5:59 am EST
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Subway - poor treatment of employees

Many people on this board complain about the customer service from the workers, but let me enlighten you about the way the employees are treated. The youngsters have to put up with turning up for there shifts only to be told that they are now not needed for that particular shift. They have split shifts such as 11-1 then 5-7. Difficult if they are non...

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Subway mta booth worker

Date : december 21, 2010 — time 4:00 am — employee badge #87486
This morning on daily routine to work, I asked the booth employee at the beach 60th street "a" train station (that was reading a magazine) to refill my metro card with 3 other metrocards I had with money left in them so I could board the train, to me she seemed very annoyed at the fact that I was asking her do such a thing, she trew her magazine on the desk and said that she next time she wasnt going to do this anymore because it was too many metrocards, she took so long doing this that I missed my train when she saw that I had missed my train she just laughed and continued to read her magazine,

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Booth Operator on Pelham Parkway
New Rochelle, US
Aug 29, 2011 2:03 pm EDT

Date: August 29, 2011 - Time: 7:00 am - Booth employee on the Pelham Parkway (Dyre Ave 5 train) - She would not give her name or badge number. She is rude everyday, if you ask her a question she acts like you're asking her for a kidney. She refuses to combine metrocard balances but this morning was the worse. After the hurricane, everyone is confused and looking for guidance. I arrived at the Pelham Parkway Station swipe my card and the turn stile is not working. I ask her, are the trains running, she replies with an attitude Yes. I ask again how do we get in to catch the train, she replies with an attitude, you pull the door open and go through it. Now unless someone tells us that, how would we know? If she didn't want to speak, she could have at least put a sign up with those instructions. She is bad for the MTA and should be replaced with someone that really wants the job. Thank you for listening.

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8:03 pm EST
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Subway rude service/over pricing

I don't know if anything will be done, but I really would like to get this out. First off, I have had problems with this Subway before, but I would make some excuse for the employees and let it slide, today, however, was the last straw. My brother and I had stopped in to get a sandwich for myself and one for my boyfriend. My boyfriend asked me to get him a footlong club, and I ordered a 6" ham and turkey. The total was almost $19! The cashier gave me the total and I said "Oh, doesn't that seem high?" And he replied, "No, the club alone is $9.95 for the meal." I said "Holy cow! That is way more expensive than anywhere else I've been, even here a few weeks ago." He then said no that they were the cheapest subway in the country? Right, I'm sure they are. I said something along the lines of "I'm not sure about that, your sign says $6.95 for the footlong club..." He cuts me off saying "yea you idiot, then the extra for your meal, don't be so cheap." Mind you, this was after I already paid the bill. No where on thier boards does it say it will be $3 to make it a meal. Whatever I let it slide and went to fill my drinks. One of the other employess had asked the cashier "What was that about?" Then the cashier says "Oh she's just stupid." I turned and looked at him and then he says "Yea the poor b**** right there!" I'm not poor, but even if I was whose business is it other than mine? I said to him "You know what? You are very rude and I'd like to speak to your manager." He then laughed and said "My dad is the owner, complain all you want." I simply stated to my brother that we would not be going there again, Crystal Lake is run way better and is cheaper. As I'm walking out the door he shouts something else at me and says "Yea that's right." I did not understand the treatment I recieved what so ever. Also my food was not that great, in fact I now have food poisoning from turkey that was not kept properly. I tried to submit a complaint on thier website but they want all my information to contact me, I really don't want anymore harrassment from that store. Also when I tried to call and make a complaint I got bounced around from person to person to person for 40 minutes before I hung up. Any other thoughts?

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atlanta_boy
Atlanta, US
Dec 30, 2010 2:46 am EST

You must be an idiot. Were you expecting a club meal for $6.50? It's clearly stated on the signs that the meal is 2-3 dollars in addition to the sandwich.

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joey0923
, US
Dec 19, 2010 2:30 am EST
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contact the better business bureau. i was also charged about $10 and change for a meal. since when did subway get so expensive?

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4:36 pm EST
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Subway refused to change my money back

Last Sunday, I paid $20.56 bought a tuna sandwich and a bottle of orange juice for $9.56 (included tax) at New York’s Kings Plaza Mall, and then I tried to find my seat to put down my sandwich first. Then when I came back to get my change, the cashier refused to change the $11 back to me. Does anyone know what she told me when I asked for me change? She said she cannot change $11 back to me. She said she changed for me already. But I never get it. How can this happen?. The seat is 2 meters away and I just tried to put my sandwich first since there was too crowd. But she refused to give me back my change. and she asked me to call back next day after counting the cash. Does anyone agree phone call is the good way to solve an argument?

Does anyone know what she meant by call back tomorrow? I know because I worked as a customer service representative. Usually, when a manager asked you to call back next day means ask you to get out. This is the skill to solve the problem or argument. I am truly understand why she asked me to call back. 1). When you argue with her, you bother other customers, so some customer will leave.as a result, the company made lesser money. 2). As a manager, if employee or customer complain, he/she would not report to the supervisor because it may affect the promotion or sometime even being fired, that’s why when the security guard want to check the camera, she said nothing, she scared.

And then next day, I tried to file a complaint twice, and asked them to send a gift card for me, because I believe issuing gift card is the best way to prevent a company losing the money they earned before. But by now I have never got any response nor got my cash back.

Hello, all Subway restaurant managers and customer service representatives, I’ve made purchase in www.drugstore.com and www.newegg.com their customer service representatives offer individual credit discount for me. Why you cannot just consider offering discount for a 12 years royal customer?

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Jessica casale
, US
Jun 16, 2016 8:37 pm EDT

I work in the mall and frequent this subway at least a couple of times a week.
Today, their credit card machine was down and unfortunately I didn't have any cash. I asked the lady if I can pay her tomorrow since I was going to be there again. She knows me and services me all the time. She rudely refused
and told me to leave. I will not eat at a subway rest again bec of a stupid, uneducated woman- which she said she didn't care.

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kitty09
, US
Dec 21, 2010 4:54 am EST

i did not mean to put that comment on here and i dont know how to delete it, sorry

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kitty09
, US
Dec 21, 2010 4:50 am EST

Dude, I have to say, if a shift ends at 11 and its 10:55 I really doubt you're going to get there in time meaning the workers have to stay late. He should not have been so rude, but don't call him lazy. You're not supposed to keep a restaurant open for who knows how long just so someone can pick up a sandwich they could have ordered 20 minues earlier.

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BAYCITY1999
BAY CITY, US
Dec 05, 2010 5:01 pm EST
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WHY in the world would you walk away without getting your change first? Seriously! Common sense poeple--common sense!

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lilvixen69
Sometown, CA
Dec 05, 2010 4:48 pm EST

If they handed out money to everyone who complained that they didn't receive their change, they would go broke in record time. The reason for the phone call is to allow them time to count their cash drawer and ensure that a mistake was made. So in answer to your question, yes, I think a phone call is a good solution to the problem.

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6:26 pm EST
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Subway employee pay system

I am a Subway employee and I have not been paid on a normal basis. It is stated in the handbook that we will be payed every other Friday. Well recently we have been paid the next day of the following Monday. At times we even get paid a couple days early. I get paid minimum wage and only work about 15 hours a week. I do not make much, so I live pay check to pay check. I cannot afford to get paid a day late or even a few days late. I have a son to take care of.

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atlanta_boy
Atlanta, US
Dec 30, 2010 2:41 am EST

If you get your check on friday, then you won't show up for work on saturday because you will be smoking and drinking with your paycheck.

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1:54 am EST
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Subway refuse to make new sub/credit/rude manager

Today I went to the Subway on Portage Avenue and Basswood, (Wolseley) in Winnipeg, and purchased two breakfast egg and sausage wraps to go. When my partner and I bit into the wraps the sausage tasted gamy and we decided not to eat them. I've had the wraps many times before and was very happy when subway decided to do all day breakfast, as I don't eat sandwich meat and I like the idea of both the wrap and the protein. They've never tasted gamy before, so I thought there must be something wrong. I had food poisoning from the Pita Pit before, so I'm careful with fast food. When I went back to the store to return it, albeit, it was a bit later as I had a 2 hour work out, but I had the receipt and there was only one bite out of each and I only wanted credit or a new wrap (no sausage, this time). I was pretty hungry by now. I never imagined it would be a problem. The "manager" was instantly defensive and antagonistic, talking over me and cutting me off, she even scoffed at me, laughed at me and talked to me as though I was trying to "pull one over" on her, when all I wanted was my meal. I asked for the owners contact info or the head office and she assured me that she was the only person I would get to speak to. She took great delight in pushing my buttons and tried very hard to make me react and was quite elated when I did. The owners of the Subway chains in Winnipeg should be more selective in who they hire to "manage" their stores. I'm a frequent Subway customer (2-3 times a week) and am very disappointed in such horrific customer service. They should also train the staff to change gloves after handling money or cleaning up the store, as the young girls working when I initially ordered just kept the old gloves on. I believe that defeats the purpose of the gloves, in the first place.

Disappointed long time customer.

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Update by costumerchx
Nov 10, 2010 1:57 am EST

She also kicked me out of the Subway, told me she would call the cops if I didn't leave, and "banned me" from "her store" even though she had already said she did not own the Subway. Then she called me names.

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Subway rude manager

I go to Medical School which happens to be right beside a Subway. So at least once a week me and several other students would walk over for lunch on break. Well yesterday Nov. 8th we went over for lunch and all 4 of our subs were all mixed up none of us got the right sub we had ordered. We immediately call them and tell them the problem were one of there employees told us to come back the next day and our subs would be replaced she even told us her name if we had any problems. The following day we did as she told us to we went back and told them her name and what she had said well we got our subs we were sitting there eating them when the manager sends an employee over who wants all of our names, phone numbers and address! when we ask why the manager began hollering at us from behind counter as were still eating saying" We just wanted free food" "We were being unprofessional by wanting free food". I'm sorry but I'm in medical school I don't want or need a free $5 sub however i do want what I have paid for which I didn't get the first time around. The manager was the one being very unprofessional in front of the entire resturant and a long line of customers not to mention embaressing us in front of the resturant! We will not be back and I'm sure alot of the other customers that had to hear and deal with how the manager was handling the problem will not be back either! It was RIDICILOUS...

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amber789
, US
Jun 13, 2011 5:02 pm EDT

I went into store#31616 on 6/9 at about 11am and ordered a $5 foot long meal so my total cost for lunch was $7.50. For some reason my debit card was declined so the very nice gentleman offered to run it again and still nothing. So I gave him a different card and everything was fine. I went home and saw that I was charged twice on my debit card, one that went through and one that was still pending. I checking my bank account before going back into the store and I was only charged once on my debit card and once on my credit card. So I was going into the store with the hopes of making things easy and just getting another sandwich being that to me I had already paid for one.

I went into the store and talked to the gentleman that rung me up and he did remember the issue with my card. He advised me he needed to get his manager involved so he could help me. This is where my issue begins. Not once did he apologized for my inconvenience of what happened, but instead told me I would need to have bank statements in order to get my money back. I told him I am ok with just getting a meal like I did before vs. a refund. He went on to say that he does not see anything in his system of someone being charged $7.50 outside of my credit card. I even showed him my two different account statements that I could pull up online and that was still not good enough. He said he cannot help that I was charged twice by the credit card company; that if he gave me a free sandwich he would be out money now. He then said that he cannot just give free sandwiches out to everyone; that a woman was just scamming to get free food going around showing different store respites. I told him that even though I am showing him my two different bank account, I came back to the same subway, with my respite from the same store, and the gentleman that helped me remembers me is not enough to prove that I am not making this up. I would have been fine if there was a process to go through but because he told me that he would be out of money and he would be the one losing in this situation I was just appalled. I told him while he may be out of money if it really was the credit card companies fault, that he should never tell the customer (I am currently the one out in this situation) that they were going to be out $7.50. I started to cry because I was getting so upset with his lack of empathy for this situation and all he cared about was making his money.

As people started to walk into the store he could tell I was getting a little less than happy with this situation and did not want his new customers coming into the store hearing my complaint. He then told me he would go ahead and make me what I wanted, BUT he had to talk my credit card information to call them and make sure he got paid for it so he was not out of a sandwich. I told him why would I do that when they could possibly charge me and I would be yet again the one out. He comment was, that if he did not he would be short. I told him that was enough and the only reason he was willing to half help me was because there were people now in the store. I said a few choice words and walked out. I do apologies for my unprofessionalism.

I used to manage a deli and I would have never in my wildest dreams talk like that to a customer. For someone to get so upset about losing out of $7.50 which is not the cost he would really be out of for the total cost of everything in the first place. To also be put in the category as someone who scams subway restaurants when I had everything possible to show him how I was overcharged is just mind blowing. While I cannot discredit a whole company for one managers poor management style; I can assure you I will never be going back to that particular location. I do have many coworkers that visit the establishment and when I told them about this situation they were baffled.

I sure hope you guys realize who you have representing your company name as far as a manager goes.

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Tasha123
, CA
Feb 12, 2013 2:52 pm EST
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could someone please give me banking advice? i posted a question.

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Tasha123
, CA
Feb 11, 2013 11:24 am EST
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Tasha13 has plenty of time to post comments, being in prison and all that.

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Canadian96799
Toronto, CA
Feb 07, 2013 3:31 pm EST
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don't worry tasha you don't look that bad

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Canadian96799
Toronto, CA
Feb 07, 2013 12:40 pm EST
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oh okay the truth is that i do have dark hair and a nice complexion but i don't look like elizabeth taylor in her prime (and she was always gorgeous even at the end of her life) but still i don';t look that terrible ... once yu get used to my looks i really don't look so bad...especially if you don't wear your galsses or contact lenses...really i;m not that awful looking...i dont get upset when subway and mcdonalds and male flight attendants say i look bad ...it's just their opinion and its not sexist or anything like that...peopl have to grow up and not take things personally...i have my self esteem even thoguh i have many faults

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Canadian96799
Toronto, CA
Feb 07, 2013 10:15 am EST
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oh yeah, i forgot to mention that i look like elizabeth taylor did in her prime - really gorgeous, dark hair, nice complexion, beautiful eyes, just gorgeous, sometimes people stop me in the street and ask if i am related to elizabeth taylor but i tell them the truth that we are not related

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Canadian96799
Toronto, CA
Feb 07, 2013 10:14 am EST
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just that even thoguh other people say i look bad, i really don't look that bad...once you get used to me i don't look so bad...there is nothing sexist about people at subway and mcdonalds sahing i look bad ...my self esteem is mroe important than what other people think...

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Canadian96799
Toronto, CA
Feb 06, 2013 2:57 pm EST
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once subway refused to serve me because of the wya i look...not pretty...do you see me upset about it? do you see me complaining that subway restaurant is sexist? i like myself so i don't worry about these things...i am a bully but i like myself with all myfaults...i carry dictionary withme because i am a bad speller..don't criticize me because no one else is perfetc...i like myself with all myfaults and there are alot of faults that i have so there

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jbsbsubs
Beaverton, US
Jan 19, 2012 5:30 pm EST

I recently found this on the internet and wanted to respond. I remember this situation very well and wanted to give my side of events. The young lady came into the store and explained what had happened and even brought her account statements with her to show the charges on the 2 different cards. It did show on both a charge to a Subway (it did not list a location or any specifics other then a Subway). I apologized and explained that I just needed to look up the charges in my register to verify. When I did this it showed 1 card had been charged but could not find any charges related to the other card. I explained this to her and even showed her the register findings. I said she needed to contact her bank and see where the charge had come from because that card had not been used in our store. She insisted that the bank could not have made a mistake and even though there was no charge listed I still owed her the money. I felt bad for her and kept trying to explain that this was a mater for her bank. I always try to make the customer happy but were not in the business of just giving out money just because someone says so without any evidence. I never accused her of being a scam artist, it was obvious that both her cards had been used at a Subway but again the register showed only 1 of them being used. I just hope she took my advise and contacted her bank to find out what happened

Subway Customer Reviews Overview

Subway is a popular fast-food chain that offers a wide range of sandwiches, salads, and sides. The restaurant has received numerous positive reviews from customers who appreciate the fresh ingredients, customizable options, and affordable prices.

One of the most significant advantages of Subway is the ability to customize your meal. Customers can choose from a variety of bread, meat, cheese, and vegetable options to create a sandwich that suits their taste preferences. Additionally, the restaurant offers a range of healthy options, including salads and low-calorie sandwiches.

Another positive aspect of Subway is the freshness of their ingredients. The restaurant prides itself on using fresh vegetables and high-quality meats, which customers appreciate. Many reviewers have noted that the food tastes fresh and delicious, making it a great option for a quick and satisfying meal.

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Overall, Subway has received positive reviews for its customizable options, fresh ingredients, and affordable prices. Whether you're looking for a quick lunch or a healthy meal option, Subway is a great choice.

Subway In-depth Review

Menu Variety and Quality:

The menu at Subway offers a wide range of sandwiches and salads, providing plenty of options for every taste. Whether you prefer classic favorites or more unique combinations, Subway has something for everyone. The bread and ingredient options are also diverse, allowing customers to customize their meals to their liking. The freshness and taste of the food at Subway are consistently excellent, ensuring a satisfying dining experience.

Customer Service:

Subway prides itself on its speedy and efficient service. The staff is known for their friendliness and professionalism, always greeting customers with a smile. They are also attentive to order accuracy and willing to accommodate any customization requests. The customer service at Subway is top-notch, making each visit a pleasant one.

Cleanliness and Ambiance:

The dining area and restrooms at Subway are always kept clean, creating a pleasant and hygienic environment for customers. The restaurant's atmosphere is inviting and comfortable, making it a great place to enjoy a meal. The seating and decor are well-maintained, adding to the overall ambiance of the restaurant.

Pricing and Value for Money:

Subway offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing customers with good value for their money. Additionally, Subway frequently offers promotions and discounts, allowing customers to save even more. The pricing and value for money at Subway are hard to beat.

Health and Nutrition:

Subway is committed to providing nutritional information to its customers, allowing them to make informed choices. The menu includes options for dietary restrictions, such as vegetarian and gluten-free choices. Subway also makes efforts towards healthy eating by offering low-fat options and using fresh ingredients. Health-conscious individuals will find plenty of options at Subway.

Online Ordering and Delivery:

The Subway website and app are user-friendly, making online ordering a breeze. The accuracy and timeliness of delivery are consistently reliable, ensuring that customers receive their orders on time and as expected. Subway also offers a variety of delivery options and serves a wide range of areas, making it convenient for customers to enjoy their favorite meals.

Franchise Support and Expansion:

Subway provides excellent support to its franchisees, offering guidance and resources for business growth and development. The franchise opportunities with Subway are highly regarded in the industry, with many successful franchisees. The overall reputation and success of the Subway franchise speak to the support and opportunities it provides.

Community Involvement and Sustainability:

Subway is actively involved in local charities and events, demonstrating its commitment to the community. The company also makes efforts towards environmental sustainability, implementing practices to reduce its carbon footprint. Subway's corporate social responsibility initiatives further contribute to its positive impact on society.

Overall Customer Satisfaction:

Customers consistently rate Subway highly and provide positive reviews. The overall experience at Subway is often praised, with customers enjoying the menu variety, quality of food, and excellent customer service. When compared to competitors in the industry, Subway stands out as a top choice for many.

How to file a complaint about Subway?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which is situated at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Subway. Make it specific and clear, such as "Incorrect Subway Order" or "Poor Customer Service at Subway."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as the quality of food, cleanliness of the establishment, customer service, accuracy of your order, and any health or safety concerns. Mention the specific Subway location and date of your visit. If you had a transaction, describe it in detail, including what you purchased, any offers or promotions involved, and the payment method used. Clearly state the nature of the issue, such as receiving the wrong sandwich or experiencing rude service. If you attempted to resolve the issue with Subway, describe the steps you took and the response from the company. Explain how this issue has personally affected you, whether it was a waste of time, money, or an unpleasant dining experience.

5. Attaching supporting documents: Attach any relevant supporting documents, such as receipts, photos, or email correspondence. However, be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Subway. In the 'Desired Outcome' field, specify what you would like to happen as a resolution, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any responses or updates regarding your submission. Engage with any follow-up queries or comments to facilitate the resolution of your complaint.

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Contact Subway customer service

Phone numbers

+31 205 317 300 +61 732 530 201 More phone numbers

Website

www.subway.com

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