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MTA / lirr

1 United States Review updated:

My complaint is about the LIRR and their Peak and Off-peak ticket policy. I think it's absolutely ridiculous and unfair. If you buy an Off-peak ticket and you are on a Peak train, you BETTER pay the surcharge or get off the next stop. If you have a Peak ticket on an Off-peak train, you are just told "oh, next time buy Off-peak", you don't get any money back. This is a great way for the MTA to rack up on a SURPLUS! They reported a surplus not too long ago and still decided to hike up the fare. Seems like all they do it take for loyal commuters. I get heated every time I see this happening; I think it’s time people took action.

Ne
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An
  3rd of Dec, 2008
Agree Disagree 0 Votes

My son travels from school very late from the Central Islip station. The weather at this time of year is cold. The shelter portion of the station is never open for commuters to seek relief from the elements.

Why is it locked? I why do commuters have to stand on a platform in the rain, sleet or snow when waiting for a scheduled train.

The cost is too high for all services not to be present.

Angela Hicks

Tr
  6th of May, 2010
Agree Disagree 0 Votes

I am absolutely pissed off about the way the LIRR handle an inncodent on 5/5/2010! I was on the scheduled 7:35pm train from atlantic terminal to hemstead when we stopped at jamaica swtation there was some switch problem along the way, we where told to get off the train because it was cancelled, there was no extra transportation for us to get home, ther where no further anouncement other then the train is suspended do to a switch problem... So myself and about a hundred other commuter had to either wait or find other means to get home. I i paid $16 to get to and from work plus $2.25 for a bus that i had to walk 6blocks to plus a late fee at the babysitters for picking up my daughter late all be cause the dear LIRR decided "oh, sorry for inconvinience there is nothing we can do about it the problem will be fixed momentarily." I have a suggestion refund our money and find a way to get us where we need to go!!!

Al
  17th of May, 2010
Agree Disagree 0 Votes

I dont understand why you would cancel a 443 express train to port washington. the two option at PEAK time are now a 422 and then a 511. You have left a 446 local train that terminates at Great Neck. Everybody east of there has a 49 minute wait for a PEAK train if they live east of Great Neck. the Customers that live in Manhasset, Plandome and Port Washington have been hung out to dry. How could you not extend the 446 train to those three stations? I have heard that there is the potential for westbound traffic on the single track but if you moved the 446 up even just a few minutes there would be no traffic on that track during those times. this is just outrageous. I cannot get to Penn Station in time for the 422 and am now required to wait 45 minutes for a "PEAK" Train? It is an outrage. please respond with any solutions you may have.

Op
  19th of May, 2010
Agree Disagree 0 Votes

The Long Island Rail Road (LIRR) requests its passengers to pay different prices for peak and off-peak tickets. Yesterday, my wife and I purchased off-peak tickets and accidentally got in a peak train (the last peak train, actually -- waiting 15 more min would have made a difference). We were accordingly requested to pay the step-up fee, which we did. Today we found ourselves in the contrary situation. We accidentally bought peak tickets and then found out that we actually were in an off-peak train. To our surprise, we found out that we could not be refunded the difference of our peak ticket. There is no such a think as a "step-down fee". So, LIRR clearly has a double standard here: if you have an off-peak ticket and you are on a peak train, you better pay the difference (or else, you are kicked off the train). If you have a peak ticket and you are on an off-peak train, your loss. This is the kind of attitude one would only expect from a company that could not care less about its customers.

Th
  27th of May, 2010
Agree Disagree 0 Votes

kk

Th
  27th of May, 2010
Agree Disagree 0 Votes

took the train this morning using monthly LIRR card of my relative. The train crew checked my card and asked if it was my card. I said yes. He said the hole punched was Male, not female. So he repunched F and circled the F box and wrote on the card FEMALE ONLY and said you shouldn't share card. How can he use the card tomorrow?

Ridiculous! If I am the same gender, I can share the card because no one can find out. Subway card doesn't have this problem. RIDICULOUS!

To make it more ridiculous, I posted on some bbs and dumb people think it is very reasonable to have this rule (applicable only to LIRR, not MTA subway).

I called customer service and was told anyone can use the monthly card. but website says no.

Anyway, the policy is ridiculous. I've never heard that train ticket can't be used by another person if you don't use it anywhere else in other countries.

Lu
  22nd of Jul, 2010
Agree Disagree 0 Votes

Public Affairs:

Gentlemen:

On Tuesday, July 20, 2010 I boarded the 5:20 pm train to Long Beach. I took my seat but had to remove a plastic bag full of garbage. There was one plastic bag on all four seats that face one another in the last car, and the opposite four seats. I would like to know why the conductor could not tell the passengers to take their garbage with them. They must have been a group of at least 6 or 8 people who I am sure the conductor must have noticed. I know it is not the conductor's job to clean after them, but someone has to consider the other passengers who paid over $200 for their monthly tickets and have every right to expect a seat without cleanng up first. What is the problem here? Are not the conductors allowed to look after the passengers? Is it not their job? I know they will take care of an unruly passenger, I hope, but what about leaving a mess. If the conductors are not allowed to speak to these people who leave their garbage behind, who is? I am digusted with all of this and I think you should do something about it. Putting up signs means nothing. They read them but ignore them. They have to be spoken to in person when they are doing it.

I would appreciate your help in solving this digusting problem. Lucille Manno - lmanno@verizon.net July 22, 2010

Es
  30th of Jul, 2010
Agree Disagree 0 Votes

With fares increasing and service being cut, why doesn't the LIRR consider taking away the free pass for LIRR employees families. Taking away this could generate thousands of dollars per year. Its a peak that shouldnt be there.

Pa
  30th of Jun, 2011
Agree Disagree 0 Votes

During the summer, my son goes to camp in Bellmore and I must drive him to camp and take the LIRR from there. In the center of the station, the escalator is being repaired (expected to be out of service for a number of months) and the stairwell next to it is blocked off due to the escalator repairs. Discovering this for the past few days, I had been able to use the elevator nearby but today there was a sign on the elevator as well saying it was out of order. No doubt, it broke because of excessive use due to the broken escalator and stairwell closure! I am recuperating from cervical spine surgery and am in need of a knee replacement as well but still have to get to work and I rely on the escalator/elevator but a nearby stairwell should be useable, at a minimum. I had just 5 minutes left to catch my train and was forced to run all the way to the end of the block to find an accessible stairwell up to the platform. There is no reason for the lack of prompt repairs especially in light of the astronomical fares we have to pay to commute!

Re
  21st of Jan, 2012
Agree Disagree 0 Votes

I do a reverse commute from Penn to Massapequa Park. There are two homeless (and mentally challenged) guys that have taken up residence in the Massapequa Park waiting area up on the platform. They urinate, smoke, sleep, eat, pace around talking jibberish, etc. With these two strange and frightening guys in the waiting room, the general public can't safely use the space. I have e-mailed the MTA three times about this but nothing has been done. Now that the weather is cold it is especially aggravating to have to stand on the platform freezing because the LIRR can't solve the problem.

Ne
  27th of Feb, 2013
Agree Disagree 0 Votes

LIRR Needs to change their policy about a lost ticket. If you purchase mail&ride and your name is printed on the ticket and you lose the ticket you should be able to get another one. I paid $375 for my LIRR and Metro Card and lost it on the 8th of the month. You should be able to cancel my Metro Card and issue me a new card. Obvoiusly you shouldnt be able to do this all the time but I spend $4, 000 a year on these cards and if I lose one of them I should not have to buy another $200-$300 in tickets that month. Oh, and customer service for LIRR is equal to dealing with DMV.

Dd
  4th of Nov, 2013
Agree Disagree 0 Votes

I have been meaning to do this for long time, but always hope have kept me from doing that. I am talking about the 8 AM Q37 bus line at the corner of Myrtle Avenue and Park Lane South. It is RIDICULOUS. Not without reason is called rush hour, because almost everybody is trying to go to work on time at this hour but this is almost never possible. Some of the busses at this hour, and a little latter, pass there fully loaded with no place at all for waiting passengers, or some of them just pass empty not stopping at all. I guess is their finish time, but those "smart" management people have to fix the time changing schedules, if this is the reason. The line at that station grows and grows, and people wait for more that 30 minutes there. People have problems at work for going late, and they are nervous and stressed. Can you blame them?? Today a guy stopped in front of the bus and would not move. He didn't want to loose his job. It is not fair from MTA. Put your selves in those people shoes MTA and do something. Is about time you show some care, fairness and intelligence for this bus line.

Dd
  4th of Nov, 2013
Agree Disagree 0 Votes
MTA - Q37 bus line - very long waitting time
MTA
84-06 109
Richmond Hill
New York
United States
Phone: 7188495359

I have been meaning to do this for long time, but always hope have kept me from doing that. I am talking about the 8 AM Q37 bus line at the corner of Myrtle Avenue and Park Lane South. It is RIDICULOUS. Not without reason is called rush hour, because almost everybody is trying to go to work on time at this hour but this is almost never possible. Some of the busses at this hour, and a little latter, pass there fully loaded with no place at all for waiting passengers, or some of them just pass empty not stopping at all. I guess is their finish time, but those "smart" management people have to fix the time changing schedules, if this is the reason. The line at that station grows and grows, and people wait for more that 30 minutes there. People have problems at work for going late, and they are nervous and stressed. Can you blame them?? Today a guy stopped in front of the bus and would not move. He didn't want to loose his job. It is not fair from MTA. Put your selves in those people shoes MTA and do something. Is about time you show some care, fairness and intelligence for this bus line.

Ab
  17th of Dec, 2013
Agree Disagree 0 Votes

Hello,

I currently commute on the Oyster bay line, from Glen Street, Glen cove and I would like to bring to your attention a few issues that I have even having for the past year or so. I normally wouldn't have said anything but I am fed up with how we are being treated. To begin, our 6:16 train is late every day, it is scheduled to leave at 6:16, and does not begin to close its doors until 6:20 or later, that four minutes begins to add up and everyday I am more that 10 minutes late. The 6:16 train is supposed to be an express train and it doesn't arrive at Glen street until 7:21, a huge difference from to 7:12 when it's expected to show up. I understand that things happen and other issues come up, but everyday being late is a bit ridiculous- we spend too much money for this lack of reliability.

As if that wasn't enough, the constant struggle and behavior of your riders needs to be managed better. The train gets called so early that it people run to the track pushing and shoving, I have continually been pushed, shoved and knocked down. Today, you switched tracks right when we were anticipated to board and I got knocked into the side of the train There was no conductor directing traffic no one enforcing order. For a double decker train that is something that NEEDs to happen or more people will get hurt especially with the stairs on board. Perhaps having the same set up that the MTA uses to board the busses would be a smart idea, it would bring order to chaos and also help save on the cost for conductors...

Get it together before someone gets pushed into the tracks, into the gap or something worse.

An
  6th of Mar, 2014
Agree Disagree 0 Votes

The Q37 bus that's supposed to run between 8.50 a.m. to 9.16 a.m. has been coming late for the past two months. I have to be standing in the cold from 8.45 a.m. until almost 9.30 a.m. before getting a bus. Then two or three buses come at the same time because they're always running late now. I'm always missing my other bus which is the Q46 and I always reach to work late because of this. Can someone please do something very soon to rectify this situation, this is rush hour and everyone is trying to get to work on time.

An
  26th of Oct, 2015
Agree Disagree 0 Votes

THEY ARE NEVER ON TIME. I take the 803am from Hempstead and it is suppose to run express. We are suppose to get to Penn station at 851. this never happens, we always arrive after 9. what's the point of this train being express when it takes the same amount of time for the local train to get to penn. I can never get to work on time, I have to come 45 minutes early if I don't want to be late. Time is money and the LIrr wastes a lot of my time. and hate the fact they still look to punch you ticket even when they are making you extremely late with their constant delays.

Ad
  22nd of Jul, 2016
Agree Disagree 0 Votes

I have been stuck three times around Jamaica because of signal problems this week. This is one of the worst run businesses I've ever had or been forced to deal with .simply horrible

Ma
  15th of Feb, 2017
Agree Disagree 0 Votes

Happened to me several times already that peak train from penn to great neck made a stop in little neck but did not wait long enough for all passengers to depart. He just closed the doors and move on despite cart was full of people trying to depart. Even pushing the emergency button did not do anything. How should i understand this? Why should i pay premium price for the tickets and come accross with such a negligence? I was late picking up my child from school because i had to go to great neck wait for 20min for the next train to come back home. What is this ####? Are you kidding me? Its 5:29 peak train to great neck. I have to find that #### driver, get his name and have him fired.

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