Mt Ommaney Coles supermarket — service delivery
Sunday 5.8.18 @ 3pm
I couldn't see the 12 item or less sign from the isle that l approached the checkout.
When l did realise l had commenced loading groceries with 16 items.
I received verbal abuse from another customer and partner and the only intervention from your employee was when l offered to remove 4 items was 'l have already done them ' no other intervention was given. This interaction with the abusive older couple was traumatic, stressful and humiliating.
Training staff on behavioural crisis de escalation would be my suggestion.