SUBMIT A COMPLAINT

Mt Ommaney Coles supermarketservice delivery

Sunday 5.8.18 @ 3pm
I couldn't see the 12 item or less sign from the isle that l approached the checkout.
When l did realise l had commenced loading groceries with 16 items.
I received verbal abuse from another customer and partner and the only intervention from your employee was when l offered to remove 4 items was 'l have already done them ' no other intervention was given. This interaction with the abusive older couple was traumatic, stressful and humiliating.
Training staff on behavioural crisis de escalation would be my suggestion.

Pe
Aug 05, 2018

Post your comment