MSWireless.com / Problem with refund
On June 16, 2008 I brought a new cell phone at the fashion fair mall and thought that I get a great deal. But wanted to return since my purchase was about 400.00 with the first month's bill over 300.00. So I thought to myself, maybe I should return since I can't afford it at the moment and then open another when I have the money. So on June the 18, 2008 I return all the items. When I was about to return my purchase item, the representatives looked at my purchase paper and told me to come back tomorrow. I told them I can't cause on the contract it states: Cellular phone and wireless card returns are eligible for a full refund if returned within 3 days. Refunds after 3 days, but still WITHIN 30 days calendar days from the date of purchase will be charged a $35 restocking fee. But I refuse to come the next day knowing that I would have to pay the restocking fee. So I went on with the refund. But the lady charge me for the restocking fee. Had argument with her cause she don't know what the difference between after and within the three days. But I couldn't get my money back cause she refuse to refund the full amount. And then told me that the refund takes about 14-21 days to go through. But until this every day on July 17, 2008 I've never receive my refund. I talk to the sells representatives and call & left messages to the main corporate but apparently they don't know how to pick up their phone calls! So to those who want to purchase and active cell phones in the mall cause it sounds cheap. DON'T PURCHASE THEIR STUFF... you go through a lot of ###s!