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2.6 27 Reviews

Mister Transmission Complaints Summary

11 Resolved
16 Unresolved
Our verdict: Dealing with Mister Transmission, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Mister Transmission reviews & complaints 27

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10:38 am EST
Resolved
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Mister Transmission customer service/delay

DO NOT take your vehicle to Mr. Transmission!

Took my Honda Civic to Mr. Transmission to have my transmission replaced because my transmission was done - car wouldn't even drive.
A used transmission was installed, went to pick up my car, the owner told me "it runs perfect". I didn't even make it to the corner and the gears weren't shifting properly, engine was revving.. I took it back and he tells me that this is "normal" Knowing that this can't be "normal" as I've driven a Honda Civic for 5 yrs I convinced him to take another look at it. After a couple days he called me back to say that he'll be installing another transmission because the one in my car was no good. (surprise surprise) He calls me a couple days after that and says he received another transmission but it's also no good therefore he was returing transmission #2 and getting another one. Finally (after 2 weeks of my car being in the shop) he calls me to say transmission (#3) is installed. I went to pick up my car and first thing he says to me is "you owe me $10 for gas because I had to put gas in your car". No hello, how are you, nothing. I gave him the $10 and said "I hope I don't have to come back here again, I hope everything is good with my car." He (the owner) says "if you have any problems you can call head office and complain to them. Don't come back here again" and then rambles on about how the shop lost money and that he did me a favour by not charging me again for the oil... All the while I'm thinking to myself, that's not my problem. Had you had done the job right the first 2 times we wouldn't be in this situation... BUT WHO SAYS TO A CUSTOMER DON'T COME BACK HERE?!? unbelievable. .. so as soon as I got home I called head office and filed a complaint about the service and treatment.
I would never recommend anyone to Mr. Transmission and this won't be the last review I write.
** The location I took it was Hartzel Rd. in St. Catharines
** The owner’s son runs the Mr. Transmission on Ontario St. in St. Catharines

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Mirsen
, US
Nov 23, 2011 6:56 pm EST

They had my truck for 3 wks. They charged me $2800 for a partial repair and I had problems with it again 4 mths later. What a WASTE of MONEY

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ExposeMechThieves
Niagara Falls, CA
Dec 01, 2012 7:04 pm EST

Please let say the truth here.. Tranny issues is no joke.! It takes a lot of money$$$. Readers beware! some comments are from the shops themselves, to boost their service.

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Hectorburger
Pointblank, US
Jul 26, 2012 8:40 pm EDT

We stopped in today with three dogs and luggage in the car on our vacation. The car was shuddering and I was worried about the transmission. Ron took our car in straight away and serviced it having us back on the road in under an hour. We traveled the rest of the day without another problem. Thank you guys so much. Happy campers.

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Pam Rogers
New Market, US
Dec 30, 2011 1:54 pm EST

Under after factory warranty, my transmission went out on my 2008 Dodge Sprinter. $3800.00 worth of repairs were dine by Mr. transmission in Birmingham, Al. Four weeks later while 1500 miles from home, the vehicle goes into limp mode. After Dodge reviews the van they find a severe leak at a connector plug (second leak since transmission rebuild for weeks prior). Transmission codes shoes issues with transmission but Dodge cannot work on my vehicle due to the Mr Transmission warranty in place and Mr Transmission refuses to allow Dodge to honor their warranty. Meanwhile I am stuck in El Paso. The manager of the Mr Transmission shop in Birmingham told me to drive 1500 miles home in limp mode! I told him absolutely not, could not go more than 25 mph and rpm was maxed out. I was directed to a transmission shop in El Paso since there are no Mr Transmissions in El Paso. This is where my van still sits one month later. This manager accused Dodge of intentional damage since he yelled and cussed out my service advisor. He was supposed to ship a connector plate overnight, came 4 days later and did not work. I had to fly home, pick up a second vehicle and drive back to El Paso to bring home cargo that I had in El Paso. All this time I am calling Mr Transmission and NEVER got a return call from the shop which did repairs. I called corporate and was advised they were only advises since the store is a franchise. So, corporate obviously is zero assistance and has no control over these Mr Transmission shops. My vehicle was moved from the location where I left it without one call or one bit of information from Mr Transmission. I located my vehicle and found out Mr Transmission had not provided any history or information to this second shop. They order several test and no electrical problems were found. My vehicle was moved back to the independent transmission shop. After approximately 20 calls to corporate I finally received a call from the franchise owner. He did not allow me to express my disgust with his lack of action, his manager stated it was MY FAULT, because I took my Dodge to a Dodge dealer. He stated he would send a driver Christmas day and tow my vehicle back to his shop. Never happened. He stated he would fly someone out and drive it back. Never happened. Now I am told my vehicle fixed itself! One month later, I have had to get an attorney. I have made a payment and spent over $2500 in expenses related to being stranded in El Paso. I have been hung up on, cursed at, yelled at and had to pay for repair of the severe transmission leak. Mr Transmission obviously does not have Nationwide coverage, obviously has no corporate control over their shops and leaves customers stranded at the customers expense. To date, we have not received any return calls regarding this vehicle.

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Autumn-lynn
, CA
Apr 03, 2010 8:07 am EDT

I just took my truck in for a rebuild on Hartzel rd and I couldn't be happier! My truck works great, they were friendly and stayed in my budget. The owner is honest and is a genuine, caring person. Her service guys are quick, smart and absolute sweethearts. I will take my truck there for everything!
Autumn

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Jaden123
, CA
Aug 03, 2009 1:44 pm EDT

The person who ran it then was not a good tranny person. There are new owners now on Hartzel Rd and they are amazing. Excellent service and great prices and they know there stuff.

ComplaintsBoard
R
9:03 pm EST

Mister Transmission Ripped Off And threatened

My transmission began to stick in 3rd gear therefor I took it to several body shops to acquire estimates. All of which were priced well over $3800. Mr Transmission was the last shop I took my vehicle to for an estimate (which after speaking with them on the phone they convinced me to have my vehicle towed to them as it was better for the car and was advertised as free on there web information). After lokking at my vehicle Alan contacted me back with an estimate of $998. He informed me that I had been misinformed about my transmission and it could be easily fixed. I was exstatic. But only 5 days later a gentleman named John called me back to inform me they were wrong and now my repairs would be $5800. Over $4000 higher than I had agreed to and $2000 higher than any other shop. I was completely upset. They are the professionals right? They couldnt tell there were other problems originally? After speaking with John I stated I didnt want any repairs made to my vehicle I just wanted to pick it up and take it to Volkswagon for any further service. Just to be told that they had torn my transmission completely apart and refused to reassemble it. Alan also stated they had thrown my gaskets away and would be charging me an additional $400 to replace them. ( I called Volkswagon who informed me these same gaskets only cost $132.95)

I made it very clear this was not what we had agreed upon. Just to be threatened that 1. they will not reassemble my transmission 2. I will be charged $400 for the replacement gaskets 3. they will not return my vehicle to me unless I pay them $998 for the original estimate $400 for gaskets and $180 for the towing bill. And all must be payed in cash! Is this even legal?

I am currently contacting an attorney and making a car payment on a vehicle thats in pieces and being held from me unless I pay them a total of
$1578 Plus taxes in cash just to receive it back to me in pieces because they will not reassemble it.

Please never make the same mistake I did. Do not take your vehicle here!

Read full review of Mister Transmission
Update by Ripped Off Atlanta
Dec 03, 2008 8:59 pm EST

My transmission began to stick in 3rd gear therefor I took it to several body shops to acquire estimates. All of which were priced well over $3800. Mr Transmission was the last shop I took my vehicle to for an estimate (which after speaking with them on the phone they convinced me to have my vehicle towed to them as it was better for the car and was advertised as free on there web information). After lokking at my vehicle Alan contacted me back with an estimate of $998. He informed me that I had been misinformed about my transmission and it could be easily fixed. I was exstatic. But only 5 days later a gentleman named John called me back to inform me they were wrong and now my repairs would be $5800. Over $4000 higher than I had agreed to and $2000 higher than any other shop. I was completely upset. They are the professionals right? They couldnt tell there were other problems originally? After speaking with John I stated I didnt want any repairs made to my vehicle I just wanted to pick it up and take it to Volkswagon for any further service. Just to be told that they had torn my transmission completely apart and refused to reassemble it. Alan also stated they had thrown my gaskets away and would be charging me an additional $400 to replace them. ( I called Volkswagon who informed me these same gaskets only cost $132.95)

I made it very clear this was not what we had agreed upon. Just to be threatened that 1. they will not reassemble my transmission 2. I will be charged $400 for the replacement gaskets 3. they will not return my vehicle to me unless I pay them $998 for the original estimate $400 for gaskets and $180 for the towing bill. And all must be payed in cash! Is this even legal?

I am currently contacting an attorney and making a car payment on a vehicle thats in pieces and being held from me unless I pay them a total of
$1578 Plus taxes in cash just to receive it back to me in pieces because they will not reassemble it.

Please never make the same mistake I did. Do not take your vehicle here!

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3:47 am EDT
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Mister Transmission Bad service

One of the employees had told my husband and I that we be approved for thier 90 day no intrest payment option and because of this it was agreed that they would pick our van up and fix it. Needless to say we didnt get approved and after several months of getting the run around by them the end result is that they are keeping our Van and we are owning monies for their free car rental that they offerd and what ever other fees they deside to nail us for for fixing and claiming our fan. The BBB will not help us either nor did head office.

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trusted technician
st.thomas, CA
Dec 06, 2010 11:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

i am the technician who worked on and tried to help this young lady . i was completely open, honest and above board in explaining her repairs, recieving authorization before the repair was started and explaining to her that financing was on approved credit . I tried working with her ( 3 different credit applications ) all declined. I tried working with friends and family. I exhausted all avenues before giving her vehicle back on a monthly payment plan. Unfortunately it means i have to pay for her parts and labour of of my pocket which is putting me in financial hardship. Not only do i have to fix the vehicle i have to pay for the repairs upfront myself, , , i guess every story has two sides. The bottom line is if she had receieved an approved credit application i would not be defending myself here today !

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jean greig
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Sep 07, 2008 8:29 am EDT

why are you riping off my family you say one thing and now you want more money and where is my son in law, s things in the back and all my grandchidren, s things and every one in town has seen you dirveing the van what is wrong with yous thats not good severs shame on yous all and you want to take them to court you should pay them for all the pain you case them and all the days t hay lost work so please mr rtan call me l would like to talk you .9

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jean greig
,
Aug 25, 2008 8:41 pm EDT

why cant any one help her out if you do sell her van like you told me to day you going to do this to my daughter l will get my lawyer to start a court heareing like you said to me, dont you thruting my child and stop stelling my daugthers van how can you all just stand up for each other shame on all of you, s thier. l will never go thier our any of my friends and thier friends and it goes on and on rember am 60 years old and you did the same thing to a frien of mine in brampton yor all bad ###, s.

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jean greig
,
Aug 25, 2008 11:02 am EDT

please help my daughter this is a lot of money why are you riping her off like this she has 3 daughters to care for l hope every one see this because this is bad you dont take any ones van and when l take to you mr tran you said you would give them thier van back you lie shame on yous .

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jean greig
,
Aug 25, 2008 10:58 am EDT

shelly please call me l can help you l ll get you a new one or this one back for you l did talk to the man he said you owe 3500 dollars l dont understand why so much money call mom

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jean greig
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Aug 25, 2008 10:54 am EDT

am trying to find out who did the work on my daughters van in st thoms at mr tran thay keep her van and l want to get it back for her who do l talk to her mother thanks

ComplaintsBoard
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2:24 pm EDT

Mister Transmission Repairs without my consent

I took my 2000 Plymouth voyager to Mr Trasnission for them to find out what was wrong with it on 3/27/2008. Bill Higabotham told me he would not fix it without talking to me first. On 04/02/2008 Bill calls me and says my van was ready it would be 2500.00 to get it back. I ask him why he didn't call me first, he said he could not reach me. I told him I could not afford this so what was I gonna do now. He said mame thats not my problem. He led me to believe he was the owners of Mr Transmission, but he isn't.

This company is awful, beware all! By the way, if anyone stuck in the same situation as I did, contact me, I have a good attorney!

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Margaret
Madison, US
Apr 26, 2009 9:26 am EDT

we took our 1998 Catallic Cantara to them to Look our Tramassion and the gave us the same Run around talking about they have our Tranmisson fix and they had to replace the catallic Converter and it was going to cost us 2, 170 to get our car back we are trying to get a Law suit against them we had to get lawyer they was going to try to sell our Car and our lawyer told them if they sold the car they would be sued.

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jean greig
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Aug 25, 2008 8:43 pm EDT

do you rip off every one ### thats all i see on here.

ComplaintsBoard
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4:21 am EDT
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Mister Transmission Unprofessional and dangerous

I took my vehicle to the local dealership with an intermittent reverse problem. It was tested there for a full day and they ran all the necessary tests, all of which came back with everything working correctly, including oil and fluids being clear, electronics, etc. and that all gears were working including reverse. The next morning however when it was tested again and there was no reverse and they suggested that there could be a glitch in the hydraulic system and that, in order to locate the problem, the transmission would have to be opened up. They did not have a technician available at that time and my car was driven over to Mister Transmission. After the transmission was opened up, we were shown parts that apparently came out of my and included a totally blown up gear system and an overheated and totally burned out transmission. As the car was needed, the work was authorized (if you had the same experience you know what I mean).

My car was supposedly fixed and within a short period of time, I heard heavy hammering and growling noises and my engineer light came on. Needless to say, this scared me quite and bit and I took the car back to Mister Transmission in North Bay as I believed it to be a transmission problem. The car was taken on a road test and I was told that there was nothing wrong, they didn't hear anything out of the ordinary. A second road test, forced on them by us, resulted with the noises happening immediately. After a cursory look and knocking off the engineer light with a testing device, the manager told me that I had a bad right front wheel bearing. He also told me that his staff was not licensed to work on that part of the vehicle. Being dismissed out of hand, with no consideration for my safety, I had no choice but to take my car back to the dealership.

The dealership was extremely accommodating and helpful and agreed to check my car out immediately. As I believed that the right front bearing needed to be replaced the work was authorized. Within half an hour the car was fixed and lo and behold the bearing was fine - the only problem and work that had to be done was to re-torque the 2 front wheel bearings to factory specifications. I was told that both of the front wheel bearings were loose and that on the right front I had over 1/2" play. The bill from the dealer was a whopping $50, which Mister Transmission North Bay refuses to compensate me for, after I paid over $3, 000 for my "so-called" transmission overhaul. I'm still not sure what the engineer light - which came back on right after leaving his shop - is going to cost at the dealer.

I contacted Mister Transmission North Bay about this and was summarily brushed off with the arrogant statement that "my people don't work on that part of the car - we didn't touch it". I talked to a licensed technician about this and was told that it is very difficult to take a transmission out of my car (a front wheel drive) without dismantling the front axle. The owner sent off a communication to the regional customer service department of Mister Transmission in which he spent the entire time saying what a great person he was - how honest and hardworking - and that he "might have helped me out if we hadn't been rude customers". This person has the nerve to use the customer service department to cover his incompetence. Rude? - This is the individual who had not only released my vehicle twice in a dangerous and unsafe condition. He put my life at risk as well as any unfortunate driver having the bad luck to be near me when my front axles flew off, in a deadly situation as well.

I still don't understand how I ended up with a totally burned out transmission. It seems to me that if that was the case, then the transmission oil should have been burned as well - and it wasn't.

My only comment is - CUSTOMER BEWARE - because it seems to me that at Mister Transmission North Bay - the customer is always wrong (after paying). If you value your life, shop around for a safer repair shop.

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mister tech Brandon
Edmonton, CA
Dec 14, 2010 8:33 pm EST

FYI, , , , Mister Transmission is all Canadian and in no way affliated with Mr. Transmission which is solely a U.S company, , , I am a technician that has been around for 25+ years and worked at Ammco and many other transmission shops, and Mister Transmission is by far the BEST. Hands Down !

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IamMe2
north bay, CA
Aug 14, 2012 1:10 pm EDT

hmm Mr Transmission wouldnt fix your NON TRANSMISSION related problem? strange... I wonder if it is because they ONLY DEAL WITH TRANSMISSIONS?

Stupid people you can make smarter, but dumb people will always be dumb!

ComplaintsBoard
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12:00 am EDT

Mister Transmission Mr. Transmission please honor the warranty, or refund my money

The transmission problem was brought to the attention of Mr. Transmission during the 12 month/12,000 mile warranty period, at the scheduled service before the warranty expired, in August 2005. The
rebuilt transmission had 9,032 miles on it and was beginning to fail. At 13,427 miles, and twenty months after the original $2,391.08 service the transmission suffered a catastrophic breakdown.

The transmission, when cold, would not engage in reverse for several seconds, and then would slowly engage, and I would be able to drive the vehicle. Lowell Hester, the manager checked the vehicle and performed the warranty service. He stated to me that he was unable to find any problem with the transmission at that time.

However, my 1998 Jeep Grand Cherokee was still hot from my driving to their location. It is not surprising that in the hour or so they serviced the vehicle that no problem was found.

I trusted in the honesty and integrity of Mr. Transmission. The issue was reported and duly noted during the warranty period. No attempt to replicate the issue was made. I felt that since I had reported the issue, if it continued or worsened I should still have warranty coverage as this would be an ongoing issue.

A thorough examination and replication of the conditions as stated by me would have reproduced the issue. The defective Torque Converter and any other defective, or damaged parts, should have been replaced during the warranty period.

I did have Mr. Transmission's professional assurance that there was no problem with the transmission.

The problem did continue. On April 20, 2006, when I started the vehicle, the transmission would not engage reverse at all. I checked the fluid. It was black, and not the normal red color.

I had the vehicle towed to Mr. Transmission. At this time I pointed out to Lowell Hester, the manager, that this was an ongoing problem that was brought to his attention during the warranty period. He checked the vehicle and reported that the torque converter, he believed, had failed causing a catastrophic parts failure. He stated that because he found no problem with the transmission, at the previous service, during the warranty period, that the warranty would not apply.

At this time the mileage on the transmission was 13,427, and only twenty months since the original service.

My questions and concerns:

Should the parts begin to fail before the warranty ends? Are they designed to fail after 12,000 miles? Was I unlucky that the parts began to fail prematurely? Was I extremely fortunate to have gotten 13,427 miles before a catastrophic breakdown? As a valued customer why were my concerns not addressed fully at the time they were brought to the attention of Mr. Transmission? Why will Mr. Transmission not honor the warranty?

At the first sign of a problem a serious attempt should have been made to detect the problem and rectify it immediately. I feel that I was reassured that no problem existed because the 12month/12,000 mile warranty was about to expire.

Certainly, a customer with an issue on a rebuilt transmission after only 9,032 miles should have raised a red flag. A failure that is detected early and fixed is best for all concerned. Quality parts should last
longer than twenty months and 13,427 miles.

This suggests that the manufacturer, Mr. Transmission and Moran Industries do not stand by their product. The fact that defective parts were installed and a problem was brought to the attention of Mr.
Transmission, who failed to provide a solution as is their responsibility, should cause Moran Industries and the manufacturer of the parts great concern.

Wouldn’t the manufacturer want to have those parts captured and escalated to their engineering group to pinpoint and rectify the manufacturing process accordingly, to maintain quality.

I would have expected at least 60,000-80,000 miles from a quality transmission repair. Not 13,427.

I had believed that Mr. Transmission was a reputable firm. However, a reputable firm provides service to their customer’s and listens to their concerns and takes appropriate action to rectify any problems that may arise. Especially when the warranty is still in place. As that is the appropriate time to address these concerns.

I consider this to be an ongoing issue that was not fixed during the warranty period. As such qualifies for repair under warranty.

Mr. Transmission please honor the warranty, or refund my money. The bottom line for me is that spending another $2,500-$3,000 to rebuild the transmission again is not economically viable. The vehicle is a total write-off.

Company details:

Mr. Transmission
6569-C Roswell Road N.E.
Atlanta, Georgia 30328

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Martin Gonzalez
San Jose, US
Feb 03, 2010 10:11 pm EST

Hi I have a Honda odyssey 03, it was a recall, I took it to dealership they did something, but the transmission is doing things like accelerate by it self and the RPM get higher then it should since the Honda co. Knew about the problem, They should replace the transmission for free, The Odyssey has only 26000Mi only to soon for an engine to be this bad. And my child a 7 yo. quad is ridding the vehicular and a am afraid for him---Martin ---from San Jose ca.

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tired of dishonesty
Aiea, US
Sep 18, 2009 4:59 pm EDT

We are having the same kind of problem where the car was brought in for regular check-up so insure that the warranty regulations were met only to find out after we moved out of state that he kept no records of the check-ups and now they refuse to honor the warranty.

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jean greig
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Aug 25, 2008 8:48 pm EDT

how many other ones are you riping off this is not right your all ### holes thier never go thier to get your car or van fix.

ComplaintsBoard
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12:00 am EDT

Mister Transmission We'll be bringing the sheriff when we're picking up our vehicle!

On May 29th 2006, I called several Transmission place to get a quote on my repair, I contacted Mr Transmission in Ft Walton Beach Fl, Only to hear them slamming another company that I went to as for example, They will over charge You, Won't work right, and a THIEF. I therefore decided to go with Mr Transmission due to the fact I'm from Sioux Falls South Dakota.

I brought my vehicle to McGee shop for them to test drive it and take a better look at it only to get a phone call back saying it will cost me anywhere from [protected] dollars. I then told him to proceed with the tear down. Upon tear down he contacted me and told me it was going to cost me just about 2600.00 and I was flabbergasted by that. I told him go ahead and repair the transmission. I recived the vehicle back on the 2nd of June. Paid in FULL CHECK. Took my family and my mother to orlando for theme park Fun. Drove 463 miles only to come to find out that I started having problem again. Contacted MCGee in Ft Walton Beach and He informed me to drive it to Altonote Spring, which is about approx 40 miles from where I was staying. On the 7th of June I met with Ruth at Mr Transmission and she informed me it will be a bit, I went to get a rental vehicle from avis, which I only kept for 3hrs due to Ruth telling me the vehicle was fixed. She claimed the computer was bad. So I went to Ford and purchased a new computer or a reman brought it back to Ruth, installed it and she said that I was good to Go. Took the car back to the rental place, which closes at 6pm it was 5:59pm when I dropped it off. Got a ride back Left Mr Transmission at 6:30 only to drive 4 miles down the road, broken down.

Contacted Ruth in Altanote Spring to informed her the vehicle is not moving and that I'm on the Highway along the side of the road. She said She'll have a tow truck there shortly, approx, 8:45 The tow truck arrived took me and the vehicle back to the shop only to find myself stranded. I asked ruth how am I suppose to get back to Kissimee Where my family is, She stated I QUOTE, ITS YOUR PERSONAL PROBLEM NOT MY RESPONSIBILITY I'VE GOT TO GO TO THE GYM. I was applaud my her action. I therefor walked to Orlando International airport to rent a vehicle only to get back to my family at 1 or 2 in the am. The next day Drove to Altanote Spring, Talked to Ruth and He contacted McGee which is in control of the situation due to the fact its his warranty. I was informed that it will take a bit of time to fix it that they would have to pull the tranny out. She then told me that We My Mother and I could not hang around. Therefore. My mother and I rented two vehicle one for her to drive back home to Mary Ester Fl. and One for me to drive my family to the airport to fly home. As Ruth said it would be a week, before it would be done.

Took off for the airport on the June 10th had to purchase airline tickets for four kids and two adults totaling approx 978.00. I purchased a round trip ticket and set my return date on the 16th of June. During this time I contacted corporate out of Phoenix Az only for them to tell me they can't do much other then arbitrate and speed up the process. Did not recv any phone calls from Ruth or the Corp, office. I flew on in to orlando on the 16th rented another vehicle got a hotel for the night due to the fact I arrived late in the eve.

Met up with Ruth in Altonate Spring to see my vehicle in the parking lot. She said to me didn't anyone call You, and I told her NO. and Why She stated that my vehicle was not fix. And that she thinks the wiring harness or the computer is bad.

I was mad. Like why didn't anyone tell me, So... I suggested why don't we separate the computer from the tranny and test it.

The Tech... Jamie Hooked up a device called the trans X and came to conclusion that the problem is in the tranny. I was really mad They told me that they tore the tranny apart the on Monday and Put it back in Tuesday or Wedesday and they mention that there was nuttin wrong with the parts. other then bad clutch plates due to the spinning of the clutches. So... MCGEE FT Walton Beach was contacted again, and they persisted that I drive the vehicle back to Ft Walton Beach under the condition of the vehicle and I told them No I wasn't taking a chance on getting stranded. So. Again I left for Sioux Falls SD 18th due to the fact that they were going to have to pull it apart.

During this time, they have been pulling the codes on the vehicles. before the computer was replaced or the PCM, the following codes followed.

1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
3. P1741 TCC control error.
4. Secondary fan Low with Low Fan on
After the computer or Pcm was replaced here are the codes
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio

I flew back home and had day to day conversation with corporate office, and told me that the vehicle is ready to be picked up soon, that they are taking it for a test drive on the Monday before I leave. That day is the June 26th. I contacted Ruth later that day to assure that my vehicle is ready for pick up and she said COME ON DOWN.

Arrived in Orlando met up with Ruth in ALTNONTA Spring She rest assured me that the vehicle is good to go, I asked her to go with me on a test drive but she insisted that she had other things to do before close up. When I was also speaking with her, she told me that I've a problem with the O 2 sensor and I liked well didn't have that before I left why now. She stated its not part of the tranny so therefore she not gonna take care of it. In order to pull the tranny You have remove the exhaust manifold and replace it with a new gasket.

Got in my vehicle drove three blocks called her and said You JOKING My VEHICLE READY... Still same old thing Not working hard shift no shift delay of shift the same ball of wax. I decided to press forward in to Ft Walton Beach knowing that I would or could break down, It took me about 12 hrs to drive 463 miles. contacted McGee drove it to them test drove it and they said yeah got a problem bring it back in the am and We'll get on it. Before I brought it to them I took my vehicle to FORD to have the PCM Old and the New one tested Have a document stating that the PCM ARE GOOD THE PROBLEM IS IN THE TEANNY.

Brought it to McGee and He Took it for a ride only to say that the problem seems to be with the computer, well, I told him hate to rain on your parade had them tested and they are OK, the problem is Your Tranny. I demanded my money back he refused. I Run a business in South Dakota at which time has been closed to this date. I've lost thousands of dollars, Contacted Corporate and they are just plain no useful. I was threaten by McGee if I took the vehicle off the lot that they would void my warranty. I told him and insisted that they give me my money or I'll file a complaint against them to the Dept Of Agriculture and he threaten me again and stated get off my property or I'll have You arrested I told him go ahead call the police you just much a crook then anything. Till this day my vehicle is still in the shop, Lost out on the 4th of July company Picnic that i throw, My family, and the lost of our money from the Trip to the theme Park. Its been over a month and my vehicle still to this day is not fixed. I talked to corporate today the 3rd of July only to tell me that they have the tranny now pulled.
Tired... Disgusted... and Appalled by there action. Don't care about us Ignored us when we were speaking to him.

And We'll be bringing the sheriff when We're picking up our vehicle. and Gonna give them all the publicity that they want.

Total amount of money I'm out from this minus time lost at work and income is approx 5300.00.

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NoWheels
, US
Aug 01, 2015 11:56 am EDT

That is horrible! The shop in my town just held my car hostage. They gave me 30 minutes to bring Cash in amount double than what was quoted the day before or I could not get my car Friday. They called earlier in the day and threaten me . They said if I did not remove my negative review off the internet they would raise the price. They did that and would not allow me to use a credit card even though they took the same card for $3790 the week before. THEY should go out of business. I called the police to try to get my car and they said it was a civil matte.I still have no car after two weeks.

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Lauren0128
, US
Oct 27, 2012 7:54 am EDT

This is the letter I have mailed to them 2 times, and am posting on every site I can. They are HORRIBLE! DO NOT USE THEM! I can't even beleive they are in business!
I wanted to make you aware of how unhappy we were with the service that was done on my car. The car was in the shop beginning May 29th with Perry telling us it would take approx 5 days, we rented a car for that time, as my husband is active duty for the Army National Guard and we have a 10month old child, we needed the transportation. After that 5 days, they let us know it would be the next Monday, then the next Wednesday, then some part they needed was on back order, etc. Then someone had to come in to program it, etc. It was always something and never was a correct date on when the car would be complete. My card was charged for the full amount on the 4th and 5th and my car was not ready for pickup until the 19th. That is 15 days of interest that I paid when my car was NOT in my possession. Which I find COMPLETELY out of character for any type of service/ body shop. Naturally, since there were 2 charges (one for 898 for Labor and 2648 for parts and rebuild- I would assume) My car was NOT done and I was paying interest daily (15 days of interest, which I understand is not much, but we are not made of money and on a very tight budget) I chose to dispute the charge of $2648 on the 14th since we STILL were not aware of when the car would be completed. Perry kept telling us Sat morning, Tuesday afternoon, Thursday afternoon, Saturday morning, and so on. When I drove my car away on June 19th - my alignment was totally off and the wheel was pulling to the right, I was one my way to pick up my child at daycare and since I had a friend drop me off, I called the shop back. They told me to come back and they would take a look at it. I then had to wait another hour for my car in their shop. I was very upset as I HAD to pick up my child at a specified time and this was something that happened while my car was in their care for 20+ days. The wheel is currently still pulling to the right, though not as bad, but I am terribly afraid to take it back to them and have it there for another week or more. Our family needs our cars, as I am sure you can understand. I explained that I would be calling Eric Johnson the owner everyday until he called me back. I called 3 times last week, with no return call. On the 25th of June, I received a call from Perry and "one" of the owners. He was not at all pleasant as I was very upset that he kept asking me "what I wanted him to do, that he couldn't do anything if a part was on backorder and they don't make any money off rebuilds, I could not have paid that much interest, etc" I kept explaining to him that I disputed the charge but had called my State Farm credit card company on the 19th BEFORE picking my car up to allow then to recharge the money since my car was ready. As of today, the location has all the monies owed to them. I am just completely disappointed with the service I received, the CUSTOMER service I received, and the lack of communication of when the car would be completed. I was furious when "one of the owners" had me on the speakerphone with Perry in the room and kept asking me what I wanted him to do. I told him that I was VERY disappointed that I had to bring my car back to THAT Mr. Transmission should something happen with the 36K warranty, I asked him if there was a way he could make an exception to have it honored at any other Mr Tranmission in GA. And that I had to bring it back due to the alignment. I told him also to put himself in my shoes, would he want to bring his car back to his own shop after what I had been through if it was me. He had no answer other than "well, the car is done now, and you have it, right?!" Are you kidding me? Do you require them to take any type of customer service orientation? I understand that the mechanics might not have that training as they do not deal with the general public, but owners and the other that work in the office? He then offered free services, which I also do not want. I am concerned about my car ever being in their shop again. But told him he could try and offer them to my husband, gave them his phone number and he has YET to hear from them regarding this. Please understand, I will do what I can to make sure that no one I know uses this particular shop in Duluth GA. I am not trying to hurt their business, I need them to understand this is not the way to earn repeat customers nor is it the way to earn customers from anyone that we might come in contact with. I work for a local city government here in the area and my husband as I said is full time active duty National Guardsman. I just find it horrible that the card would be charged 15 DAYS before the work and my car is ready. I would like to know the company policy regarding this if you don't mind. And I assure you, we will be filing a complaint with the BBB as well as the office of consumer affairs with regards to this particular shop.
Thank you very much for your time.

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DisgustedSIngleMom
Houston, US
Dec 09, 2011 4:49 pm EST

I am dealing with the same problem with Mr. Transmission in Spring, TX. My vehicle has been in and out of their shop for the past 2 months. I was told I needed a new Computer Module and Valve body to only find out that they just put a rebuilt transmission in my 2007 explorer. I have been hung up on. Told they would not get me a rental due to their carelessness of not fixing my vehicle the first time. I was told the last time I went up there that my vehicle just needs a tune up. When bringing it to ford, I was told that I had disconnected wires that were not put back correctly, looked as if I had a loose hose and a pinched wire from a very poor job. My transmission is leaking fluid and all I was told was that "FORD" didn't know what they were talking about! Really! I have a FORD Explorer. I am so disgusted. For repairs that I was told would cost me between $1500-$2000 has costed me $2600 in repairs not including the nearly $1500 in rental car payments. I am taking them to court!

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Sir Bellamy
Decatur, US
Aug 12, 2009 4:36 pm EDT

All of you gentlemen are very good sports and have a lot of patience...I would have went postal on all of them. I dont condone violence in the least but out of sheer fustration from the first man's story of renting like 4 or 5 cars, back and forth, breaking down on the road, leaving his family, I would have went straight to the ammo store and would have been on the 6 o'clock evening news.. yeah really. BUT I'm sure you all have pretty good restraint and I hope all of you got your tranny fixed! I had the same problem but I just backed out of the fixing part because I figured that I was going to get ripped off from the start. It hurt my heart to let my 98 honda accord go for 600.00 but with the tranny broken and me not having the 2500.00 to fix it, it was the only sensible choice. Sometimes you have to cut your losses.. feel me?

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sonia coleman
,
May 20, 2008 9:03 pm EDT

I have just been ripped off by the Hoover Alabama location. They took the car apart, found the problem, tried to overcharge to fix and I decided to sell the car without transmission. Location Manager was upset I decided not to have them do work. He charges me $900 for labor to take apart, took my money and then told me I would have to pay more labor to have car put back together. Now they are holding my car hostage. Owner, Randy, sent message to me he would call, but did not. I have paid what they asked and now they tell me I owe more and all the while trying to get me to agree to have them make repairs.

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Andy
,
Sep 14, 2007 8:46 pm EDT

That is why I started the website mrtransmissionsucks.com!

Andy

http://www.mrtransmissionssucks.com

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Dan Van der westhuizen
,
Sep 07, 2007 6:17 am EDT

I experience the very same way at Mr Transmission in Madison Tennessee Jim Micthell the owner September 06 2007. I must still file my report to the Police and BBB and the Mr Transmission complaints board. The owner was very rude!

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