Mr. Tire
reviews and complaints

I got my oil changed at Mr. Tire well three days later my car was making a horrible sound and my check engine light came on. As I was driving to get it looked at my oil light kept blinking on and off. In my mind I am thinking I can't need oil because I just got it changed but i pulled in at the convenience store to check it. When i pulled the dip stick out it was bone dry there was not a drop of oil in my car. I had to buy 5 quarts of oil to put in my car. 5 whole quarts. They did not put any oil back in my car. Now my car has a knocking sound that it never had before. I am still battling to get my car fixed. Please do not go to the Forest City, NC location.

Perhaps the management can explain why i have been going to Mr. Tire and spending my hard earned money getting everything from Brakes, tires, oil changes and batteries and yet the last two times i was there; I left with a nail in my tire. I'm not sure as to why this being done, though I can only assume it is done out of malice, because it is too much of a coincidence that it happened twice with the second time being very blatant. Alot of money has been spent at all three locations along Route 40, between both myself and other family members. I see this changing very soon if nothing is done about it. You are already gotten a lot of money from me over the years, no need to place nails in my tires so you can try and sell me newer ones.

I have a corporate account with mr tire and have been doing business with them for over ten years... I am just fed up with the rudeness of your counter lady at mr tire in ft Washington Maryland. She is the reason we are taking our corporate acct elsewhere. I had had other encounters with this women and today was the last straw. I had a flat tire I also have road hazard... brought car in two bays empty... now I did not expect to have them drop what they were doing to check and plug my tire but for it to take THREE HOURS is just ridiculous. And to have to put up with her attitude as well is just too much. I know your company has had trouble keeping mechanics at this location... maybe corporate should take a look at the people they have running this store and fix the problem... I know it has made us take our business elsewhere

My name is Sybil Woodlief my husband Mack and I stopped in with car problems on that Sunday afternoon. We had the code read at auto zone next door. We had a coil pack replaced fuel injector treatment and a tuneup. The car didn't run any better by Tuesday the 28th so went to my mechanic at 1010 auto apex. I had fuel injectors replaced and he informed me that Mr Tire put the wrong spark plugs in my car he replaced them. I called and asked Mr tire said no discounted refund would be given. I am very unhappy about this I can be contacted at [protected]

On 04/16/19 I limped into your Solon, Ohio shop #869 in my 2008 Toyota Avalon with a blinking oil light and a loud engine. Your mechanic Ken quickly analyzed the situation as a failed oil line and made me aware of an existing Toyota recall for this problem. I immediately got on the phone with Toyota and was told the problem was VIN specific and my vehicle didn't qualify and in no case would they pay for the repair. I left the vehicle at Mr.Tire with the assurance that it would be fixed. The bill for an oil change and replacement of a piece of hd braided hose came to $524.75. As I read the bill (never got an estimate or explanation from Manager ob Tengler, nor did I say I didn't want the parts) this consisted of oil change $36.99 and Toyota oil hose $59.99, Shop Supply Fee? of $39.00 and Sales Tax $38.88, leaving Labor at $349.89. At your bench rate of $119 this computes to roughly 2.9 man hours of labor. According to Toyotas cost calculator this job requires 1.0 hours of labor. As I got in my car to leave I noticed that I did not have a windshield oil change reminder and had to go back in to request one. For the record the shop area was dirty, disorganized, and in my estimation dangerous. A couple years ago my son-in-law bought tires for his Ford truck there and they installed the wrong graded tires resulting in a dangerous episode on the interstate. Aside from your man Ken, I cannot say anything good about this location.
James Valvoda
845 Jennifer Lane
Macedonia, OH 44056
[protected]

In June 2018 my personal mechanic installed a brand new rack on my car. I then took my vehicle to Mr. Tire for an alignment. When I arrived to pick the car up I found it in this condition (see photo). Neither the manager or the technician were aware. What's worst, the rack boot was torn during the install which my mechanic pointed out... fast forward 6 months later my rack is dead because dirt got into the boot. $400 down the drain, plus the cost for the alignment!

a Theresa from Monroe (parent company) reached out to me due to a poor survey result that I posted. I've tried to call her or get in touch with someone since.. no one has called me back or attempted to reach me.

I took my car in for an oil change on October 27th, 2018. I went to the Mr. Tire on Route 73 in Voorhees NJ. I was told that all fluid levels were checked along with the oil change. Within two months, I noticed that my car was taking longer to stop. I, then, took my car to my father's mechanic. He told me that there was no brake fluid left. Further, he said there were no signs of any leaks. There were no holes or openings.
I am a widow with two teenagers. My oldest is a new driver. If the brakes failed when she was driving, She could have been killed. As for myself, it was very nerve racking having a car with bad brakes.
Mr. Tire has an obligation to give their customers what they pay for and to make sure the customer is leaving their shop with a safe car. Mr. Tire failed excessively. I can't sue you because my father's mechanic, who is honest, told me that other things were going wrong with the car. It was not worth the money to fix it. Nevertheless, your company's incompetence and dishonesty is shameful. The person who is in charge needs to correct this or your reputation will be in the toilet.

Today my husband had a coupon for an oil change which stated it was for $14.99. When he got there presented the coupon and got the oil change for the price to be $21.99. The coupon does state in small print that there may be an additional charge for oil filter and other fees in states where permitted. I could have gone to NTB or Meineke and got a basic oil change which cost exactly what is stated on the coupon. I will never get service from Mr. Tire again especially after reading the reviews on this and several other websites.

In spring of 2018, Mr Tire in Gambrills, MD installed 4 tires. In the fall of 2018, the tires were rotated and while removing the tires, the lug nuts were so tight, one snapped and another spun-out. All the nuts required an oversized breaker bar to loosen the nuts. This means Mr Tire over-tightened all the studs and they were stretched beyond their safe limit.

The local manager only agreed to replace the broken parts and won't replace the ones that were over-stretched.

Corporate customer service did not answer their phone after attempts on 2 days to reach them.

Fundamental problems like this should NEVER happen at a tire shop. Think twice about bringing your car there. They will never touch one of my cars again.

Good Morning,
I was scheduled for an oil change on 10/17/[protected] Baltimore National Pike, Ellicott City, Maryland 21042) for my 2011 BMW X5 since I couldn't get an appt with the dealer. So on or about 11/9/2018 my truck was reading that my oil was low. I took my truck to another mechanic to see what's wrong and he advised that mt truck was missing the oil cap causing it to leak and that I only had 3 quarts of oil left. I called Mr. Tire on 11/10/18 and advised them of the issue and that I was coming there to be reimbursed for the services rendered. First they asked if I was leaving my truck there cause there is a wait and I said no I want to resolve this issue now. So after waiting an hour, I overheard the mechanic stating that the cap wasn't there. So the front desk worker (wouldn't give me his name) was very rude, so I started speaking with Rick and he advised that it was missing and stated that they could call the dealer, get the part, and change my oil. I didn't want them touching anything. So I asked for a refund, the other front desk worker submitted a request via online (not sure what he did since he didn't explain anything to me) and threw the form at me not stating how the process works or anything. So I had to go to the dealer pay for a new cap ($46.12) and then pay for a another oil change ($95). I just want to reimbursed for the missing cap and oil change

Thank you,
Juakita Rideout
[protected]

I received a promotion card in the mail which listed a 9.99 oil change with the drive card which I have. When I went to have my oil changed the MrTire place on Front Street in Binghamton, NY 13901 on 10/12/2018 and they said that price was only good if I was applying for a drive card the first time. It does not state that anywhere on that card you sent me. I've been to other MrTire locations and they honored it in the past...what gives here...the counter person name was Kevin. I would like my 5.00 refund plus tax. Enclosed is the bill for the overcharge and coupon you sent me. If not I will pursue this furthur.

William LeVonne
9 Stever Drive
Binghamton, NY 13901
607.624.8392
[protected]@hotmail.com