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Mr Price Group / MRP
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Mr Price Group / MRP
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1.1 737 Reviews

Mr Price Group / MRP Complaints Summary

15 Resolved
721 Unresolved
Our verdict: If considering services from Mr Price Group / MRP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mr Price Group / MRP reviews & complaints 737

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1:31 am EST

Mr Price Group / MRP product and service

I went to buy clothes there last week Friday. Saturday my bf went into the store to go and just get me the right sizes of the clothes I bought and he waited half an hour for assistance and when they helped him eventually the person was rude and not helpful at all. When i got home yesterday I saw that one of my jeans I paid for was not in the bag? I want to know how this issue can be resolved. And how something like this even happens?

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3:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Mr Price Group / MRP - contract cancellation

I had a contract with mrp mobile which I settled last year September on the 28th, I called in to let them know that it has been paid off, I wanted to cancel it and I told them to please send me a letter for cancellation, the lady I spoke to said I'd be cleared and will receive that letter, however my credit score is still bad and it's still written an amount I owed around july.

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8:10 am EST
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Mr Price Group / MRP clothing and accessories

I understand that Mr Price is not a clothing company that produces good quality clothing. Because the prices are (relatively) cheaper than good quality clothing stores. But serioisly. The quality of clothing produced at Mr Price these days is almost always at 'reject' standard. Mismatched hems, appalling sewing, inconsistent sizes, pathetic quality material, mistakes made in the sewing work, broken buttons, and asymmetrical lines (when there arnt supposed to be any). Just distasteful and cheap (cheap looking too). Oh and dont try wash the clothing. After one wash you might as well throw the item away. Poor poor workmaship. Made in China it says. By whom? Blind people?!
Terribly dissapointed.

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2:28 am EST
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Mr Price Group / MRP clothing

I went into a Mr Price store at Mamelodi Denlyn store, I went with my bank card and store card and receipt i printed on my emails.I told them i need a cash refund for the item bought as i no longer need it, I was told they can only refund my store card and not my bank card or give me my money back.

I fail to understand how is that not possible not to get my money back in cash or in my bank card when i bought with my bank card for an amount of R230.00 i feel this store is failing thier clients as im forced to buy in the store when i do not want to as they want to offer a voucher or take it back in my store card and i dn see anything i want at this moment all i want is my money back and they refused.Other retail stores give you your money back if you are not happy with their item now Mr Price is forcing us to buy from them.Kindly find a resolution for me to get my money back as i will further take this to the Ombuds and Hello peter till i get my money back.

Regards:Lifenia

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6:29 am EST

Mr Price Group / MRP service at mr price sport rosebank

I went to your Mr Price Sport Rosebank store today, 18 January 2018, at around midday. I was one of three customers in the store. The store had about 6 employees in it.

There were many items on sale and I was eager to find things in my size. I am an XS and usually it's relatively difficult to find my size. After about 45 minutes of browsing I was ready to try on my items. I had about 18 items to try on.

No one is around or close to the change rooms so I searched for a lady to help me. When I do find the lady in charge of the dressing rooms she looks at my items of clothing and gives me terrible attitude. All she says to me is only six items. Although there is no where to hang my other items while I change. She then tells me to hang it on a steamer holder which I didn't want to do because I know those are expensive and I didn't want to break it. I put my clothes neatly on the floor next to the steamer and the lady disappears again. I go into the change room with six items and try on then get dressed and get my other items to try on another six. I see another customer come in with a terrible look on her face from the appalling behavior of the staff who have not helped her at all.

Whilst I'm in the change room I hear a huge commotion and screaming outside the change room. Then I realize it's the staff gasping at the amount of clothes I've put on the floor. Although I made sure to put everything neatly back on the hangers to make this lady's job easier.

I come out of my change room shortly after the commotion to find the lady standing outside my door and pushing into my change room. She then told me I was wrong to put my clothes on the floor and that I must hang it on the steamer which I told her I didn't want to do. At this point I started to get upset. She grabs my items and walks out and puts it on a rack in the store without even showing me where she put it.

When I come back to try on one last item she stares me down. I felt so uncomfortable. I decided to pay and leave. So I walk over to the till and no one is in line except me. There are two ladies behind the counter chatting. I wait five minutes until they say I'm allowed to pay. After spending R500 in your store I don't get so much as a thank you. She hardly looked at me and just kept chatting.

I am very happy to shop at Mr Price but it makes me irate when the entire stores staff act in such a disrespectful manner to their paying customers. I am also very alarmed at this kind of behavior after hearing the huge losses Mr Price have recently had. The biggest losses in their history! I'd like to believe that maybe having such arrogant and disrespectful staff during these difficult times must be a huge burden to the company.

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10:37 am EST

Mr Price Group / MRP phone mint leo

I got a contract phone from mrp mobile it was in the box for a month then when I used it, it only worked for 2 weeks then when u put in the charger it switches off so I send it for repairs mrp send ram to come collect it thay had it for 21days then I got it back it was in the box when I wanted to use it after it was apparently fixed it made a humming sound when u put the battery in and charger so I phoned mrp mobile agen and told them what it was doing thay send ram agen to cone collect it agen was not long then I got it back was told that thay can't fix it because the tamper seal is broken so thay brake the tamper seal wanne give u back a new broken phone and still expect u to pay for the contract I wall not and thay can send someone to come collect the phone so ppl plz don't do ontract phones with mrp mobile use will regret it

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10:36 am EST
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Mr Price Group / MRP sofas and chair

After waiting two weeks for our products to arrive, we ended up at the store only to find out that half of our R15000 order has not been delivered after complaining various times about it. Our one chair didn't even have a bracket for assembly. We are still awaiting the rest of our order. The logistics in the Mr Price home group is absolutely pathetic. This is the last ever that I will be purchasing from this group. Please get the rest of my order out and ensure that your packaging and quality control gets up to standard.

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5:32 pm EST
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Mr Price Group / MRP bad service

Hi have a complaint went to your shops had a very bad service from a lady called Yolanda khumalo Mr.price Pretoria central, bought a reduced item at the till it showed a different amount to the slip asked her I pay for what I see she started swearing at me gave me a bad attitude and told me to go to hell and called the customer behind me to serve them I'm never going back to mr.price unless you deal with her

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10:39 pm EST

Mr Price Group / MRP online shopping; am so angry and disappointed

Morning
Am cynthia manogo and I have a problem that I faced when I was trying to buy clothes from mrp online shop. I purchased clothes on the 20 dec 2018 at 13:01 it's when I finished processing the payment but I didn't get any order number and on the app it showed order numbers and the status was canceled so the following day I called the call centre to ask if why didn't I get the order cause I have paid I only received a notification from my bank that I have paid mrp group r985, 00 the consultant said maybe the payment will reflect after 48hrs cause they're using absa bank. After 48 hours I called on saturday explain my problem and the consultant said I should call on sunday only to find out that the call center was closed on sunday then on monday I called and they said I should email my proof of payment and I did and called back they said I should send the proof of payment again cause they didn't receive it I send it but still no response again or any progress then yesterday which was the 27 dec 18 I called to ask if when can I receive the order cause I need it before the 29th and if it's possible can I change the store as am relocating and they said is not possible so I said can I then get the voucher even though I didn't want it but because it's late i'll take it they said I should wait for 48 to 72 hours again so the financial department can process the voucher. Now am so angry and disappointed because I brought online hoping the service is better than instore and the reason I brought online is because there were no sizes in store so now what I need is either I get the voucher before the end of today or just send me back my money cause it's been 7 days now calling the call center but not getting any where so am just tired of it. And that's my email [protected]@gmail.com

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6:55 am EST

Mr Price Group / MRP accounts

I went to Mr Price Sport in Carnival Mall on 27/12/18 at 14:00pm and requested them to call the accounts department.Zandile from the store called for us and spoke to Shastra (accounts department)explaining that I would like to do a payment plan as I am retrenched and unemployed.She then spoke to me and I explained my situation and Shastra said we cannot do a payment plan.Please advice on what I can do as I am currently lost as I am trying to make a payment plan but am told I cannot

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6:44 am EST

Mr Price Group / MRP bad service and pathetic staff

Mr Price Hartbeespoort is a disaster. This staff have no idea what they are doing, the clothes are lying everywhere on the floor. Most of them don't even have price tags on. Nothing is hanging with matching compartments. The staff is unfriendly any unwilling to help you. There weren't any staff to help at the paypoint. It took me 20 minutes in the line before I got to the front, only to find that one of my items does not have a price on. It was the last one and they could not find it on their system. They lost that sale. While standing in line they let their "friends" cut in causing most people to drop their shopping and leave the shop. It is absolutely pathetic.

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12:28 am EST

Mr Price Group / MRP mr price online

I have ordered goods online on Tuesday the 18th of Dec 2018 to be delivered to Cape Gate Mr price clothing on the 21st of Dec 2018. Ive checked my order and saw the order was on hold on Thursday the 20th of Dec 2018. I have contacted the call centre immediately to rectify this nonsense. The lady that asdisted me assured me all is well and my order will be dispatched. I checked this morning as I didnt receive any notification if my order has arrived at the store. To my utter ahock my order is still on HOLD after I contacted the call centre to inform them about this. I do not care how you get my order delivered to me but I WANT MY ORDER DELIVERED NO LATER THAN THE 24TH OF DEC 2018. Your service is really appalling no customer service at all!

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9:16 am EST

Mr Price Group / MRP incorrect items delivered

On Friday 14/12/2018, I went to collect my online order from a Mr Price Clothing outlet. They initially couldn't find my package and then gave a package from Mr Price Home. It had my name and order number on it but was not from the correct shop or the correct items. I ordered 5 x ladies Christmas pyjamas and one pair of slippers. When I opened the package it was a duvet cover and something else. I left the package there. The store called customer service to report it and so did I. The store was very apologetic. The customer service, after phone call and emails has not even responded to me as to when I will receive the correct package, which I need by latest 23/12 for a Christmas dinner. They are gifts.Not even a courtesy of replying to an email. I paid for items I never received and they are not assisting at all. I cannot buy Jose items in store. They only had stock online. There is no customer service at MRP. It's shocking

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8:27 am EST

Mr Price Group / MRP serious infringement of my honour

On 11 December 2018 I visited the Miladys store in Brackenfell Hypermarket, where I purchased a blouse, pants as well as a pair of shoes. I paid with my purchase with my credit card, an amount of R756.00.

On 14 December 2018 I visited the store in Cape Gate. On this particular day, I had the clothes which I purchased at Miladys Brackenfell Hypermarket on. I browsed the shop for approximately 10 minutes, after which I decided to leave. Upon exiting the store, I noticed two female employees, standing between the clothing racks talking to each other, while looking at me. I however left the store and proceeded towards the escalators.

As I was about to get onto the escalator when one of the female employees came from and called me. She did not identify herself to me, but informed me that a price tag was hanging from the top I was wearing and wanted to know where I had bought the top. I explained to her that I had bought the top at the Miladys branch at Brackenfell Hypermarket a few days before and I got the impression that she did not believe me. She informed me that I needed to prove to her that I indeed bought the top.

As I didn't have the purchase invoice with me I couldn't show it to her, she informed me that we would have to go the security office. I remembered that I received an sms on my phone when the transaction went through and showed this to her. She said that this sms did not prove that it was the specific blouse. She then took down the details and wanted to know at which till I paid. She then took her portable phone, which she had with her and phoned the Miladys store in Brackenfell Hypermarket and confirmed the sale, after which she apologised and I left.

I am extremely traumatised by these events and the way this situation was dealt with. This whole incident played off at the escalator, outside the store, where other shoppers were passing by, witnessing the whole incident. At no stage did this female employee ask me to accompany her into the store, and more specifically into an office where this incident could be resolved more privately. I felt I was being treated like a criminal in view of other shoppers. Surely this employee could have resorted to watching the cctv footage in-store to confirm what I was wearing when I entered the store, after inviting me back into the store.

I don't feel like wearing the clothing items which I bought as they remind me of this traumatic incident. I will most certainly not support Miladys any longer, as I have been doing for the past 20 years. I have also sought legal advice in this regard and would like to inform you that I will not let this incident go as it was too traumatic for me. I don't even visit the Cape Gate shopping centre as a result of this incident and have trouble sleeping at night.

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2:08 pm EST

Mr Price Group / MRP bad staff member with bad attitude

I was badly harassed by one of your staff members by the name xolani at fourways crossing i took 3 dresses for fiting and cause i was in a hurry I couldn't take them back where i got them so placed them on next to mens wear so xolani said thats not where you should put them I ignored him and he said aii leave man cause u broke and u got no money thats bad from mr price staff member and XOLANI has bad attitude and is not a good person and he will make u lose customers

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7:51 am EST

Mr Price Group / MRP quality return policy on shoes

I bought a pair of leather sandles at your Blue Route store. I did not have a slip, I bought the sandles in July. Jason the person in charge told me that there is a 4month guarantee on your shoes. I asked him whether you can fix it then cause does it mean that I must buy a new pair of shoes every 4 months if it breaks.
I am very dissapointed cause all mine and my childs clothes I buy at Mr Price.
Unfortunately I will not be longer shop at Mr Price.

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6:53 am EST

Mr Price Group / MRP order delivery

Order information: # [protected]

I ordered online and it says my parcel was delivered yesterday at crossings 79 nelspruit. I phoned with reference given by mr price oft1t * 8. Crossings received no parcel and apparently mr price said l. Lauren signed for it.

So its on the dot courier and from there fedex courier. Where is my parcel mr price?

I need my stuff as I ordered it for in time delivery as a christas gift!
Sort it out or refund me or im going to the newspaper! Done with this rubbish!

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12:24 pm EST

Mr Price Group / MRP furniture

good day,

I am very disappointed in how you guys have made me wait for my order. I ordered my Sofa on the 1st of December 2018, on a Sunday and i understand the exclusion of weekends and holidays. But it has been 7 long working days since.

And when I call I'm told it has been shipped and on its way to me but I haven't had any communication from them and yesterday 10 December (6th day of tracking) nothing had been communicated to me. Today is the last day( 7th day) and i haven't heard anything from you. I called your agent yesterday and she said she will follow up and send an email since normally the delivery people communicate 24 hours before delivery date. She hasn't responded as yet.

I am very furious to be honest because I have been wanting this couch for 10 months now and when I finally qualified for credit I'm given the run around. You guys want to sway people from the stores to online but this is how long we have to wait for our orders? The online order thing was also not disclosed to me by two of your stores after I went there countless times but kept on saying they didn't have the couch in stock. This was made known to me by one store assistant at Cresta, so if it wasn't for him I wouldn't have know there was a way I could get a couch I wanted.

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5:42 am EST

Mr Price Group / MRP account application

I submitted my application form online on the Mr Price website. I also attached the accompanying documents of which afterwards I received 3 emails confirming receipt. After some silence of which their staff will confirm that application approval must tale 24 hrs to 48hrs so I decided to follow up with a call today and was told that my application is not on the system. If I may be answered as to at which part of the process does the application fall out of the system. I sent a follow up email and message on whatsapp they have all been read and ignored.

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7:15 am EST

Mr Price Group / MRP online order

I placed an order on the 4th of December online for store collection.
I paid the express delivery fee to ensure the item would be received on the 7th of December as I needed it for the morning of the 8th.
When I phoned on Friday morning I was told that the item was shipped but not at the store and that I would get a call back. By midday I had heard nothing, I phoned again, I was met with the same response from Eugene who was the service agent assisting me. I phoned again at 4pm to inquire and was told that he is waiting for the store to get back to him and he will phone me before 5. 5 came and went, I went past the store as I was making my way back home to the Norther suburbs and didn't want to be home to be told to turn around and drive back to the southern suburbs. At the store I was met by the manager who told me they were looking for the parcel but they haven't been able to find it as over 100 parcels were delivered. I waited while they checked the store room. The manager came back and told me my parcel was not there and that I shouldnt have come in if they didn't tell me to. I was upset because I paid extra for express delivery to get it on the 7th and told him that, his response was that it is not their fault, it's the couriers and that his hands are tied and there is nothing he can do to help me. I phoned Eugene again, he told me the same thing, his hands were tied and there was nothing he could do to help, i must just wait for my parcel even though I was promised delivery on the 7th. He said it will probably be delivered on the 8th, which was a day later. The 8th came and went, so did the 9th and on the 10th I phoned to as where it was. I was informed that ther person will look into the matter and call me back, no-one did. At midday I phoned again, I was told by another consultant that my item was only shipped on the 7th and will probably be with me on the 13th. When I told her the order was supposed to be delivered on the 7th already she told me that Eugene has been assigned to the case and that he will phone me back. He phoned me just before three in the afternoon to tell me the items are at store for pick up. When i complained and said that I want a refund of my express delivery because it was supposed too arrive on the 7th Eugene told me that the shipment is actually only a day late according to them and that the refund will only be for about R10, do I want that? This is ridiculous, not once was I offered any help other than Eugene phoning the store, not once was I offered a solution to the problem or at the very least an apology for the inconvenience caused.
Eugene and the manager at Mr Price Blue Route offered me ZERO customer service. My online purchases will no longer be made through Mr Price! I am utterly disappointed in your disgusting customer service.

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Mr Price Group / MRP In-depth Review

Overview:

Mr Price Group / MRP is a well-established retail company operating in the fashion and homeware industry. With a rich history and extensive background, the company has gained a strong reputation for its quality products and affordable prices.

Product Range:

Mr Price Group / MRP offers a wide range of products, catering to diverse customer needs. From trendy clothing and accessories to stylish homeware items, the company ensures that customers have plenty of options to choose from. The product categories are varied and extensive, ensuring that there is something for everyone.

The quality of the products offered by Mr Price Group / MRP is commendable. Despite the affordability, the company does not compromise on the quality, ensuring that customers receive value for their money.

Pricing:

When it comes to pricing, Mr Price Group / MRP stands out from its competitors. The company offers competitive prices that are often lower than industry standards. Customers can enjoy affordable shopping without compromising on the quality of the products. The value for money provided by Mr Price Group / MRP is exceptional.

Customer Service:

Mr Price Group / MRP prioritizes customer satisfaction and it reflects in their customer service. The customer support team is readily available and responsive, ensuring that customers' queries and concerns are addressed promptly. Contacting customer service is hassle-free, with multiple channels available for communication. The assistance provided to customers is commendable, making the shopping experience more enjoyable.

Online Shopping Experience:

The website of Mr Price Group / MRP is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, allowing customers to quickly locate their desired products. The checkout process is smooth and hassle-free, with multiple payment options available for convenience.

Delivery and Shipping:

Mr Price Group / MRP ensures speedy and reliable delivery of products. Customers can expect their orders to arrive in a timely manner. The packaging is secure, ensuring that products are delivered in excellent condition. The company also provides tracking and updates on the delivery status, keeping customers informed throughout the process.

Returns and Refunds:

The return policy and procedure of Mr Price Group / MRP are customer-friendly. Returning products is easy and hassle-free, ensuring a smooth experience for customers. The company is efficient in processing refunds, ensuring that customers receive their money back in a timely manner.

Customer Satisfaction:

Mr Price Group / MRP has garnered positive feedback and ratings from its customers. Testimonials and reviews from previous customers highlight the satisfaction they have experienced with the company's products and services. The company's commitment to customer satisfaction has resulted in customer loyalty and repeat purchases.

Corporate Social Responsibility:

Mr Price Group / MRP demonstrates a strong commitment to corporate social responsibility. The company actively engages in initiatives and efforts towards sustainability, ensuring that its business practices are ethical and environmentally friendly. Additionally, Mr Price Group / MRP is involved in community support and involvement, making a positive impact beyond its business operations.

Competitor Comparison:

When compared to other businesses in the same industry, Mr Price Group / MRP has several strengths. The company's competitive pricing, wide product range, and commitment to customer satisfaction give it an edge over its competitors. However, there may be areas where competitors excel, and Mr Price Group / MRP can focus on improving in those aspects.

Recommendations:

Overall, Mr Price Group / MRP provides a commendable shopping experience with its quality products, affordable prices, and excellent customer service. To further enhance the customer experience, the company can consider expanding its product range or diversifying into new categories. Additionally, focusing on continuous improvement and addressing any potential areas of concern will help maintain its position as a leading retail company.

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Contact Mr Price Group / MRP customer service

Phone numbers

+27 31 310 8000 +27 31 310 8809 More phone numbers

Website

www.mrpricegroup.com

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