SUBMIT A COMPLAINT

Mr Price Group / MRP / rude manager and security

South Africa, western cape goodwood, South Africa

I visited n1 city branch goodwood on the 27 October 2018
I just wanted to exchange items I just bought and the security rudely told me what to do and I did it anyway because it's store procedure I took my items out of the plastic bag as my other things and personal belongings were in the bag she shouted at me asking me what I was doing I was so embarrassed cause there were people around I then said I just want to exchange these two slippers as it was too small for my daughter in a firm voice. The manager on duty then approached me rudely saying it's store procedure she wasn't even around to see how rude the security was when I said I am going to lay a complaint and go to another Mr price from now on the manager said be my guest. I have always shopped at Mr price n1 city as I used to work in the mall in a retail store so I know how it goes but it really wasn't necessary for the store manager and security to attack me and embarrass me like they did.
I expect a apology from the manager and the security that was on duty this day I will be expecting a call or email from you as I don't want this matter to go unresolved my number is [protected] email is thazia.[protected]@gmail.com
My fiance who was standing with me witnessed the incident his email is [protected]@gmail.com
I am a loyal customer and account holder that never misses a month I shouldn't be treated like I was.
Kind regards
Thazia may

Ta
Oct 27, 2018

Post your comment