Mr Price Group / MRP / opening and account

Cape Town, South Africa

Hi there
I have tried unsuccessfully 3 times to sort this out at bayside mall and am appalled at the service I received. 2 weeks ago I went to open an account. Was told my old account which I closed 6 years ago was on fact not closed but the credit limit was reduced to R1. They requested I fax all my docs ) as attached minus the lease agreement) which Nicole did for me. Heard nothing. Went I today, they phoned and was told nothing was received. I dealt with a lady called Livin. She told me they have lost my documents and there's nothing they can do. These documents have ally confidential information on them and I find this totally unacceptable. And illegal. She had no solution except to tell me she can send me a number and I can start the whole process again. When asked about my confidential informations whereabouts she just shrugged and said there's nothing she can do. I have no account and no help at all. I'm even reconsidering wanting an account if this is how is how customers are treated.
I expect an answer and solution ASAP.

Lindsay Sutherland
ID [protected]

Sent from my iPhone

Apr 28, 2017

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