SUBMIT A COMPLAINT

Mr Price Group / MRPmrp online

I placed an online order on the 5th May 2017 for 2 statement bags, the order was for mothers day gifts.
On the 10th May 2017 I received and email my goods are now with the couriers and the parcel will be delivered soon. On the 11th May 2017 I called the customer service line and I spoke Nonthando and she said it will be delivered by Friday the 12th. I told her to please sort it out as I needed it for mothers day, I asked if I could speak to the manager she directed my call to a lady called Perusha. She asked me if she could find out if the store closest to my house has stock for me I told her ok check canal walk. She said she will call me back after 2 and up until today,
15 May 2017 I am still waiting on my call and I still don't have the bags I ordered.Then came mothers day and I stood like a total fool with no gifts (having ordered them Friday already). I find this totally unacceptable and the lowest point of poor service . I then called the customer service centre again 15/5/17 and had to re-explain the whole story and asked to speak to PERUSHA and said she was on a call again and that she'd return my call. Yet i was asked "do you not need the bags anymore?"Clearly my complaints/enquiries haven't been noted I had to give my details for the 3rd time and it's been 3 hours and still no call from anybody

This will be the umpteenth time that il call in from my cell phone and seems my bill will go higher than the price of these bags SOMEBODY PLEASE DO SOMETHING

I don't have a bag .I don't have my money back, nor do I have feed back from these so called customer service agents.

Zu
May 15, 2017

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