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Mr Price Group / MRP
Mr Price Group / MRP Customer Service Phone, Email, Contacts

Mr Price Group / MRP
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1.1 737 Reviews

Mr Price Group / MRP Complaints Summary

15 Resolved
721 Unresolved
Our verdict: If considering services from Mr Price Group / MRP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mr Price Group / MRP reviews & complaints 737

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1:14 am EST
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Mr Price Group / MRP bed cover set

I bought a queen size duvet cover with two pillow cases about 3 weeks ago. It was quite pricey being R600 so not the cheapest in store. The price made me assume it would be better quality as cheaper covers in the store so I opted for the more expensive better quality product. I put it on the bed immediately after purchase. The first morning I saw a button came loose (I picked it up from the carpet). I wasn't happy about this being used for one night but thought I would just sew it back on, its only a loose button. I went back to the store to buy extra pillow cases and mentioned this to the cashier. She asked why I did not return it. My response was that I've used it that night so did not want to return a duvet cover and pillow cases used and if I return it washed it might not be accepted back. She responded that another client brought back the same set, but that customer did wash it first. She said a lot of the colour washed out on the first wash and colour faded. I decided to just repair and keep the set. This morning my husband showed me one of the pillow cases tore open at the seem. It hasn't been used for more than 3 weeks, not been washed and already coming apart. It is not even worth R10 for that quality not to mention R600.
I would never consider buying bedding from Mr Price Home again.
I bought a set from Volpes years ago for quite cheap, wash it regularly and still going strong.
The set I bought from mr price is bad quality and my duvet moves around in it and crumples up.

I am very unhappy having wasted R600 which is truly a lot of money to me.
Never again!

Daleen Weldon
[protected]
[protected]@gmail.com

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3:49 am EST

Mr Price Group / MRP customer service is disgusting

Order number [protected]

I recently placed an order online. Dated 25 November 2017.
To date I have not received my order.
Thats 2 full weeks, 10 working days and still in processing?
This is unacceptable. How can you expect me to uphold my side of the sales agreement when you have failed thus far to provide me with the goods and the services entered into online?
Clearly you have deducted my account and expect me to pay my installment?

Ive sat on the phone for 65minutes waiting fir customer care to answer only to be dropped before anyone can tske my call.
I have logged numerous queries regarding my order and finally I received a response other than automated BS.
This response was to tell me that Reagan Naicker has resolved my issue and that delivery will take place.
The delivery date has lapsed and still no ine has called me to set up a delivery date or time?
Further more this still has not been resolved and no one has taken sny ownership of my order and made contact with me.

Please send my order thats still in processing or refund my account immediately.
Im appauled by how Ive experienced MRP and its service

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3:08 am EST
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Mr Price Group / MRP bad service from mr price cape gate

Good Day

I was in the Cape Gate store on Tuesday the 5th of November 2017.I purchase a shorts for the amount of R119.99. I did not have the invoice with me i don't want the refund i just wanted to purchase a jeans.
When i came to the till point the item show R75.00 which i did not paid on at the time i was very upset i ask Geraldine the manager to look it up in to the system. she inform me they cant look for cash customers only account customers, to my disappointment as Mr Price is such a huge company and they cant look for an item that was purchased two days ago.The item that i purchase is not suitable i am a regular customer of Mr Price but after last night i really don't know anymore.Can some one please assist me asap please im Feroza my contact no: [protected].

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2:05 am EST
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Mr Price Group / MRP financial service on my account and customer service

I must say your Customer Service is absolutely pathetic. Sitting on hold for hours just to be cut of several times and not have any assistance in a simple matter of cancelling the insurance on my account.
I have called in initially on the 06/12/2017 several times to be given an email address that I should email with my ID number sending in a request to cancel the Insurance. I have done this and was told I would receive an SMS notification that it was received. I have not received this SMS to date.
I have phoned in again today on the 08/12/2017, only to be cut of 3 times and give a second email address that was not confirmed if my email had gone through.
If I do not get any assistance this week I will be posting on how pathetic the MRP Group service is on your Facebook wall as well as closing my account.

Regards

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8:11 am EST

Mr Price Group / MRP poor service

Good day,

I placed an order online and waited for confirmation to collect it at Mr Price Blue Route. Once I got the email confirmation, I decided to call the branch to double check if my order was in actual fact there. After being told twice to hold by two different employees working at the branch, the phone was put down. While holding, I heard numerous employees talking in the background but no one to actually help me. Now I don't know how things work at this Mr. Price but I am disgusted by the service that I got. The first lady told me to hold and then she fled. Is their job not to assist people?! If not, then I honestly don't know why these people are getting paid cause they clearly do not have the best interest of their customers at heart. Also after my first attempt calling, I called again and there was no answer. Well done Mr. Price Blue Route, you sure know how to keep your customers from leaving.

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3:18 am EST
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Mr Price Group / MRP amplify portable charger

Hey

I trust all is well.

I have an issue with an item that I have purchased on Mr.Price online.
It is an Amplify Portable Charger (Power Bank)
I ordered the item on the 21 November 2017.
The item only got delivered on the 30 November 2017.
On the 5 of December when used for the first time, I had encountered that it does not charge my device or give it more that 20% battery life before the power bank itself has to be charged again. I then Recharged the power bank and then on the 6 of December it was doing the exact thing.

I went to the Adderley street store on the 7 of December 2017 at 10:06 and I was told that I cannot return this item. It is a no return item.

M problem is I do not want this item because it does not work and I do not want an item that I cannot use as it is promised to be used. According to your guys policies I may return for refund or credit if it is within the 30 calendar day period. I went to your store and nothing was done about this. i would really like an email in black and white stating that I may return this item tomorrow. I have the proof of payment (delivery note). I would like to purchase something else instead.

I cannot have an item that simply does not work. I have only had the item for 5 days until I encountered the issue with the product. I gave it another chance by testing it for another day and it still does not work. I went to the store and nothing was done. Please do something about this because I do not want this product any longer. I have never encountered such an experience with Mr.Price before until now. I would like to have it resolved by the end of the day for my return of the item tomorrow.

Thank you to whom is taking care of this issue.
Have a wonderful day further.

Kind Regards
Kaylan

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4:16 am EST
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Mr Price Group / MRP mr price mobile

My mother took out a phone contract with Mr Price Mobile a year ago. Soon after doing so her bank account was inundated with debit orders for things she never agreed to, over and above what she signed up for. We later managed to stop this criminal behaviour and stopped all unlawful billings on her account. However, the company didn't stop there they kept sending her SMS demanding payment for airtime billing she never used or received from them. After numerous calls and promises from Mr Price Mobile customer call center consultants that they will rectify this erroneous activities apologising for the errors they nevertheless cut off service last month and demander more than R400 billing fees to be paid. This billing was off course not correct because my mother pays R130 every month for R129 contract every month (note she pays R1.00) more than what she should pay. She received R100 airtime as per her contract and once she uses R100 airtime she gets no other airtime and has to load prepaid airtime to continue for that month. Never had she ever received any more airtime beyond the R100 she gets. This has been explained to them and every time they apologized and promised to rectify mistakes yet the problem continues and they still demand payment for service she never received. Please help us in resolving this issue.

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9:03 am EST
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Mr Price Group / MRP service received.

I am disgusted with the service I recieved from the sales staff at Mr Price Centurion. I, myself work in retail and know the importance of customer service. I would like to be contacted with my service recieved so that I can also be told how this will be rectified.

I was enquiring about the price of a bikini bottom, that had no price and was vissable that it had been worn. After half an hour of waiting and no answers could be provided, as well as a very cheeky attitude. It was told I can get R10 discount. I was appauled. I complained about customer service recieved to the manager who was giving me the worst attitude. She rolled my eyes at me.

As said, earlier. I want to be contacted about my experience.

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3:20 am EST

Mr Price Group / MRP delay in delivery and refund

I placed an order on the 28.12.2017 and made payment the same day. My order was delivered on Monday the 4th December, it was missing two items (they were out of stock). I called and was told a refund will be done only after 24-48 hours. So if it is done on the 48th hours, I would be refunded on Thursday, the 7th December. I dont understand why everything has to be delayed, their system takes time to update the status of the order, then i still have to be inconvenienced with a delayed refund...!

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8:09 am EST

Mr Price Group / MRP service and products

Good day, I signed up a few years ago with Mr Price 360 Degree account holder option. I logged a case with Mr Price Wynberg in the month of march or April. I have been in the store numerous occasions in the store for a follow up and what makes me even more upset is that it not just take time and money but effort. I left my contact details with Mr Price to conatct me back with feedback however no response. I have an account holder never once received any feedback . They have promised when signing up with the deal that they wood assist me as their client with funds to get my valuables back like my drivers license, id document act but the only party that is keeping their agreement is me as im still paying for the insurance. Its now literally almost a year and I still did not get any feedback. I hope posting on here I would get feedback. VERY UNHAPPY CLIENT OF THE MR PRICE GROUP

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1:21 am EST
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Mr Price Group / MRP principles regarding change to customers

Good Monday morning to you This is not the first time lodging a complaint regarding the insufficient change received after purchasing goods from your Mr Price Sport TZANEEN branch in Limpopo Province. Always an excuse that the branch does not have (at the time) 05c now it is 10c and at times 15c The cashiers do not even blink an eye when giving change. When asked the reply is The store does not have change. May I bring to your attention if the customer is short of 10c the goods will definitely without a shadow of a doubt be given to the customer. The manager just stood with cell phone in the hand nodded his head no communication could not be bothered and carried on with his phone. Needless to say I told them not to check my parcel when leaving but rather check that their house is in order. I left a disappointed customer with no satisfactory comment even if I mentioned that I was to contact Head Office. Hoping for a response however negative or positive Regards Melanie Costa [protected]

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10:10 pm EST

Mr Price Group / MRP worst service and uneducated staff

I have spend R1500.00 at your welkom /game square store and the service is appalling. Not one of the staff on the floor once asked if they could assist. When i went to pay there is no sign where to que so i stood where i seemed fit. Your cashier, Selinah Mofadi, has absolutely no customer service training. Did not greet nothing she kept on talking to another employee in her language. Very unprofessional and I'll mannered. She then gave me this small used plastic and forced all inside it. The previous customers slip returning goods is still inside. My king size comforter i had to carry in my hands without giving me a plastic. The used plastic broke and my goods fell out before i could get out of the store. It really seems you have a cash flow problem if you can not supply decent packaging to customers or is it just a lack of service and proper management and staff?

Your people is really unprofessional unhelpful and ill mannered.

I will return my whole purchase to another store and i will NEVER set foot in that store or any other store ever again.

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1:41 am EST

Mr Price Group / MRP bad workmanship

I have purchased items from mr price and their workman ship is terrible, I have sent them photos and explained the shirt is not cut correctly as the left arm is narrower then the right and the pockets are not aligned correctly, I have showed that the sewing machine of a dress I bought did not stitch the bottom at all so I have to hand sew the dress as the was at least a 10cm ruler length gap, I also sent a photo of this, I then explained that I bought a jeans and a black work pant but had to give it away as again the stitching on the leg was incorrect, the seam that should be on the side of the leg was coming across the leg and made the pants look skew.
I sent a mail with attached photos on the :
sent: friday, november 17, 2017 1:34 pm
to: mrp help ([protected]@mrp.com)
subject: bad workman ship ref:2125039

no one has contacted me yet...

Thank you
bianca fernandes

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7:37 am EST

Mr Price Group / MRP service

I am a customer and i payed an account at mr price southgate on the 1st november and the system had technical problems and wat i got after was a payslip of the debit order and the one for mr price i have been getring calls constantly thag the payment was not made.i went to the bank so i can provide them with proof of payment bt they have been busy telling me stories.i am going to open a case for the manager for mr price store manger at southgate i want the money i payed back.

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9:43 am EST
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Mr Price Group / MRP insurance

I open my account i didnt choose to have insurance but some consultant added it to my account i have paid 400 for insurance i did not want, they are not getting back to me and i have called alot

I want to cancel this service and i want my money to be refunded

I am very upset with this services

[protected]
[protected]
Whitney.[protected]@gmail.com

Get back to me asap

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2:04 am EST
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Mr Price Group / MRP online service and delivery

Good day
I am Saabira Danster and I have purchased a few items on the Mr price website.
I have requested delivery for 6 - 7 working days but my parcel has not been delivered to the relevant store. They are delaying this process as I needed that parcel urgently. They should keep to there word and keep to there delivery times. I am very unhappy with the service I have received as I have been calling several times and the telephone was dropped in my ear. I hope this complaint won't be for nothing and I hope they resolve this issue I am having.

Thank you
Saabira Danster

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12:24 am EST

Mr Price Group / MRP mr price sport - maxed terrain shorts

We bought my husband 4 Maxed Terrain Shorts @ R250 each in Newcastle.
I took the lables off and threw the slip away, as he fitted them in the shop.
I threw them in the machine for a quick rinse so he can wear them.
Cold water, no tumble dryer off course!
Well, they shrunk! All 4 are about 2 sizes to small now!
So I just threw R1000 down the drain!
Can I go exchange without a slip and lable?

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12:16 am EST

Mr Price Group / MRP mr price sport - century city

RE : Account No. [protected]

On 11 November 2017 my husband and myself went to Mr Price Sport in Century City. They did not have the size of the tackies that my husband wanted but said they would get it from your Claremont branch. While we were waiting there, a black lady came to correct an item that was also brought for her from another branch.
The sales assistant wrote it up in a book and said she would phone when the apical arrived.
Needless to say, no telephone call was forth coming.

We went into the branch yesterday and spoke to a Denisha who said she knew nothing about it and the top pages had been torn out of the book so there was no tackies for us. Denisha basically told us that it is not her problem as we needed the sales assistants name.

Now we see there was no problem for the black person that had this transaction done, but we as whites were just discarded. Does Mr Price have racist issues? is it be cause we are white that we don't get the service that the blacks do? Never expected this from your store.

I have had an account for many years with you and have never skipped a payment and this is the service I get. I think it is worse than pathetic. To crown it all, we still don't have the tackies.

I would like a prompt response to this.

Sharon Kruger

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3:04 pm EST

Mr Price Group / MRP rude security

I had the misfortune of shopping at your Ghana branch. Got to the shop at 7:50pm with my kids to pick winter wear for our UK trip. My husband got to the door at 8:00pm and even after explaining that he's coming to pay for our purchase, he wasn't allowed in. I equally implored this door guard but he refused so we left the purchase and shop.
Every other attendant in the shop just looked on as we walked out without purchasing. No sense of customer care. There was another security man who came to tell his colleague to desist from his attitude and let my husband in but the defiant one was insistent that we could leave and that I was rude in my submission to him. This experience was very appalling and don't believe I'll be stepping in any MRP shop in Ghana again.

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2:42 am EST

Mr Price Group / MRP unlawful accounts/billing

I have spoken to numerous consultants at the customer care service and collections departments of mrp mobile. There was illegal costs being incurred on my account, and I blocked my sim card. I settled the arrears, and now, suddenly without authorisation mrp mobile, deducted 4 debit orders from my account eventhough I pay all my accounts vir eft transfers.

Mrp mobile is commiting fraud and they need to sort this out, if the do not get a response on this I will take them to court as this is unauthorised deductions. I dont get an anwer on the customer care line, it just keeps saying "all our consultants are currently busy" and I have been holding for an hour.

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Mr Price Group / MRP In-depth Review

Overview:

Mr Price Group / MRP is a well-established retail company operating in the fashion and homeware industry. With a rich history and extensive background, the company has gained a strong reputation for its quality products and affordable prices.

Product Range:

Mr Price Group / MRP offers a wide range of products, catering to diverse customer needs. From trendy clothing and accessories to stylish homeware items, the company ensures that customers have plenty of options to choose from. The product categories are varied and extensive, ensuring that there is something for everyone.

The quality of the products offered by Mr Price Group / MRP is commendable. Despite the affordability, the company does not compromise on the quality, ensuring that customers receive value for their money.

Pricing:

When it comes to pricing, Mr Price Group / MRP stands out from its competitors. The company offers competitive prices that are often lower than industry standards. Customers can enjoy affordable shopping without compromising on the quality of the products. The value for money provided by Mr Price Group / MRP is exceptional.

Customer Service:

Mr Price Group / MRP prioritizes customer satisfaction and it reflects in their customer service. The customer support team is readily available and responsive, ensuring that customers' queries and concerns are addressed promptly. Contacting customer service is hassle-free, with multiple channels available for communication. The assistance provided to customers is commendable, making the shopping experience more enjoyable.

Online Shopping Experience:

The website of Mr Price Group / MRP is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, allowing customers to quickly locate their desired products. The checkout process is smooth and hassle-free, with multiple payment options available for convenience.

Delivery and Shipping:

Mr Price Group / MRP ensures speedy and reliable delivery of products. Customers can expect their orders to arrive in a timely manner. The packaging is secure, ensuring that products are delivered in excellent condition. The company also provides tracking and updates on the delivery status, keeping customers informed throughout the process.

Returns and Refunds:

The return policy and procedure of Mr Price Group / MRP are customer-friendly. Returning products is easy and hassle-free, ensuring a smooth experience for customers. The company is efficient in processing refunds, ensuring that customers receive their money back in a timely manner.

Customer Satisfaction:

Mr Price Group / MRP has garnered positive feedback and ratings from its customers. Testimonials and reviews from previous customers highlight the satisfaction they have experienced with the company's products and services. The company's commitment to customer satisfaction has resulted in customer loyalty and repeat purchases.

Corporate Social Responsibility:

Mr Price Group / MRP demonstrates a strong commitment to corporate social responsibility. The company actively engages in initiatives and efforts towards sustainability, ensuring that its business practices are ethical and environmentally friendly. Additionally, Mr Price Group / MRP is involved in community support and involvement, making a positive impact beyond its business operations.

Competitor Comparison:

When compared to other businesses in the same industry, Mr Price Group / MRP has several strengths. The company's competitive pricing, wide product range, and commitment to customer satisfaction give it an edge over its competitors. However, there may be areas where competitors excel, and Mr Price Group / MRP can focus on improving in those aspects.

Recommendations:

Overall, Mr Price Group / MRP provides a commendable shopping experience with its quality products, affordable prices, and excellent customer service. To further enhance the customer experience, the company can consider expanding its product range or diversifying into new categories. Additionally, focusing on continuous improvement and addressing any potential areas of concern will help maintain its position as a leading retail company.

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Contact Mr Price Group / MRP customer service

Phone numbers

+27 31 310 8000 +27 31 310 8809 More phone numbers

Website

www.mrpricegroup.com

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