Mr Price Group / MRP
reviews and complaints

26th August 2018
Brooklyn Mall
Staff who was rude: Frank

I went to the till to pay for my shopping and put the basket on the counter. I received no warm welcome and I had taken a few items out to have the basket less full and then waited so the staff member could scan the items. I politely said, "Ok guess you can scan the rest in the basket, " meaning that he could remove the hangers and continue scanning. Instead he said to me (in one of the 9 languages) to "Empty the basket and he scans." Puzzled, as i am the customer, said "Why should i empty it?." And then he gave me horrible look and response and started speaking again (in another language) to his colleague talking about 'the problem.' I asked them both why they are speaking about me in another language in front of me at the cashier, I was given rude attitude, i even said, "there is no problem i just said why do i have to empty out the basket?" I asked Frank the rude staff to continue scanning and he said, "No" with attitude. After scanning, as I was walking away he rudely said, " Oh tell them (Mr.P group) I work at the cashiers". That is worst disgusting attitude and customer service, very unprofessional, childish with a gold tooth and rude. And for that I will never shop Mr. Price in Brooklyn Mall again and sad that you have staff who treat customers that way. Thank you.

1. I've made online payment using the account details provided online. It was invalid

2. I've sent SMS payment of R 200 on the 1st. Received a bounced back sms on the 9th

3. I send so many emails asking for the correct banking details so I can pay it off as I'm struggling with the online account details provided online. Only to receive them days late after.

4. I don't understand why I still have to pay the penalty as I failed to get proper feedback on time as I've been inquiring for so many days with no response.

5. After all the Emails I've sent in regards to making a payment and no one gerring back to me, I have to pay penalty for the slow service delivery. Starting with the SMS I've paid with on the 1st and only a bounced back message on the 9th

I paid my bill in full on 25 June 2018. I took a few boots on the shelf and wanted to pay for it, but the card machine was offline so I put the boots on my account. I was then ONLY R239.99 due on my account.

I then made a payment of R150 for the boots on July 27, 2018, but after the 3rd time I wore the boot, I noticed that it tore on the seam where it was stitched. I took the boots back to the branch at the Mooirivier Mall in Potchefstroom and asked that it be send back to the factory, because it was a poor product.

The staff then credited my account, BUT the staff at the store did not understand me when asked for my R150 back (paid on 27 July), they just kept indicating that the boots were taken off my account. I would please like my R150 back or a Credit note that indicates I can buy anything in store for R150.

Dear,

I am writing to you to raise an issue about:

The issue that I have experienced at Mr Price Westgate Mall

The lady who helps in the fitting room was very rude i told her that i cannot go back to put away some of the cloths i had in my hand so i kindly wanted to hang some of the cloths i didn't want on take with me were i should hang them by the door after coming out the fitting room, she told me straight up in my face go put them away your self secondly i then kept quiet went to go put them away Again spent R1200 after given such disgusting attitude.

Secondly when i was assisted by the cashier she was very rude she did care to greet the me all they do is just give you a slip to sign after purchasing your cloths, she doesn't even bother telling you please sign the bellow NO she just throws you with the slip.The only people who have the best customer service is the securities at the door of the store.

****I am going to close my MRP account and pay off the remaining balance and rather open up with other store were they are not rude to customer for no reason. ****

Mr price (clothing ) Westgate Shopping center has the worsted and such a bad poor customer service. Especially the ladies!

What a bad experience opening a card with Mr price, i would rather go shop at Sandton, four-ways or Mall of the south because i know i would get the best customer service. I am a very sweet, kind and helpful lady that doesn't give people attitude for no reason but if us consumers are treated like this i promise the store is going to lose people even if it may be 10 years from now

Best Regards
Ntombi Mkwanazi
[protected]

It occurred on: 29/07/2018

Offer me an apology,
Better customer service,
Learn to say Hi and Bye like us customer say Please and Thank you

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Ntombikayise Mkwanazi

I bought this top today, 08/08/2018 @ 13:02, at Mr Price Sport Centurion Lifestlye Centre.
When I got home at around 14:00, I had put it on - I didn't check it in store because I knew it would fit - and it tore at the back! Right hand side on top. It was a linen material and the rest is t-shirt. Can it be replaced? Look forward to hearing from you.
Best regards
Maritza Vorster
Tel: [protected]

I bought this OR Oakridge pale pink ladies body warmer a few months ago at Mr Price Cavendish square Claremont. I did not wear it since a week ago. Today I washed it for the first time. A gentle machine wash as the label instructions indicate. With deep disappoint after spinning it for a few seconds, It was ripped on the inside. I do not have the receipt anymore, and the only conclusion I have is: POOR QUALITY! My disappointment is beyond words.

Lybey Swartz
[protected]

I am very dissapointed by your Vaal Mall change room attentend. I am currently 6 months pregnant and wanted to buy swimwear . Gaining 10kg and feeling like a whale and not knowing what size fits me, she blatantly told me that I am not allowed to fit them anyway. Thank you for your dissapointing terrible stinking service.

Your change room also smelled terrible.

I'm am highly upset and disappointed in the quality of the cargo pants that I bought yesterday for my son to wear today for a function at school. The cargo pants is so beautiful but the fabric is so flimsy that it actually tore . I was very surprised as all his clothing is only bought from MRP. The thing that really upset me is that he will not be able to wear it again and I also o have paid money for it where I now have to give it away. Really very disappointed!

I have visited mr price Cavendish Square and wast treated with no respect or regard. I wanted to purchase an item and it did not contain a price tag. The cashier Uzaier got his collegue to search for the item that collegue then handed me over to the manager who also had no regard for me standing waiting for more than 30 minutes. The manager Brian then left me no one continued to assist and nothing was further done. I left the store without the item frustrated with the service.

I ahd an account with MRP Home which was handed to MBD attorneys for collection as I was unable to pay and was listed at the credit bureau. I managed to settle the account in Dec 2017 through the attorneys who were calling me endlessly yet they can't manage to provide me with a paid up letter showing that the account was settled. Whenever I call to request a paid up letter I'm being taken from pillar to post and unable to get the letter to clear my name at the bureau. Could this be fixed please and the letter sent to me with my name cleared at the credit bureau as it affects me negatively.

Don't blame a clown for acting like a clown. Blame yourself for going to the circus!
Today I went to Mr. Price Tygervalley to get my credit limit review after MR Price send me continuous sms's asking me to up my credit limit. I got to the counter with 7 staff {Curshlin Michelle Martinique Lusanda} members behind the counter, at 17:02. I explained to Curshlin that I would like to get my limit reviewed. She looked me straight in the face and answered that I must phone Mr. Price accounts department. I looked at her with disbelief and told her that she can phone them on my behalf and that I would talk to them. She said that she think they are already closed. I asked her, so how would we know? She looked over her shoulder to someone that was on the telephone. So because I am not a clown, I immediately realised that she is insinuating that she can't phone because someone is on the phone. She look back at me with absolutely no words. I decided to start the conversation again by asking, does anyone else know if they are still open. There are 7 clo people standing behind the counter with MR. Price jerseys on and not one of them could answer the question. Yes, believe it, not one of them knew if accounts department was open. So there I stand before 7 clo staff members and made the sum that we will never know unless we phone them. The person on the phone was done with his phone call a while ago. But no one of the 7 clo people took the initiative to phone the accounts department. Because somewhere during my upbringing years, I learnt how to take initiative. So I took my cell phone and phoned accounts department. You won't believe me, but they were still open, Curshlin looked at me as if I was a genius, but it was actually common sense. I then turned to her and told her that her customer skills suck and that she is only there to get a salary and definitely not to help customers. Then she decided to give me a look that could kill, as if everything that happened just now, was my fault. But actually it was because I had to think for her, so maybe she could not take the humiliation. I called all the clo staff behind the counter and said to them that for their information and for the next customers information, accounts department close at 17:30. Please give your clo staff training on how to work with customers and when operating hours is for your departments. It is very unprofessional. I will try to avoid the circus in the future.

19/07/2018
[protected]

I just received a cell phone from RAM courier from MRP Mobile, and I open the parcel to check a phone and fortunately I did not like the make of the phone. Is not what I thought it is, funny enough the sales person from MRP told me that I can return the phone and cancel the contract within three days. I have called MRP Mobile to inform about that, and told me that I need to pay R350 for cancellation or returning the phone. Of Which, consumer protection act allows to return the product within seven days, also state on "Chapter 2 Part C, consumer have a right to choose and examine the goods, and also sales person never disclose if the will be a sticker on the box talking about the braking of seal.

Fortunately, I am a Quality Manager and I will not allow MRP Mobile to still money out of black people like this, because they called me about phone and I refuse to take this phone as if I knew there will be a problem now I have to pay for not liking the phone. I will put this incident on social media to ensure all people of South Africa are aware of this kind of money making scheme. I am calling consumer protection about this incident.

The Novelty Dino Onesie (SKU6700910091023) was given to my son as a gift on the 14 June 2018. I believe it was purchased the same day at N1 City mall.

Last week I notices a tear in two places in the material and today I decided to take to Mr Price in Zevenwacht mall. Zinhle the teller wouldn't replace or exchange it without a barcode which at the time I did not have. Zinhle then spoke to the manager Lucinda, who just brushed her off and Zinhle returned saying she needed the barcode.

As I was leaving the store, I checked for the barcode on your app and found it.

I feel utterly disappointed that I now have to go to a Mr Price store for a second time! because your staff cannot find a barcode on their system!

Good day.

I do not make a habit of complaining. I am simply tired of receiving poor / rude / unfriendly / indifferent service while I am spending my hard earned money at shops where the staff is either not trained, or they are simply allowed to get away with terrible service because there is insufficient supervision by management. Therefore, I have decided to lodge a complaint about a most disappointing shopping experience at one of your stores.

On Sunday morning, 15 July 2018, my daughter and I went shopping at the Retail Crossing branch on the West Rand. We both shop at Mr Price Home very often, and on Sunday she was shopping for bedding. With the assistance of a very helpful member of your floor staff, she purchased a duvet inner, two duvet cover sets, sheets, mattress protector and a velvet quilt. We also bought some diffusers, and other odds. In view of this complaint, I am sorry that I did not get the name of the helpful employee.

However, at the tills the service was very disappointing. To start, we did not hear the first time the cashier called 'next', after which she impatiently repeated the summons. Her attitude while ringing up the purchases was, to say the least, unfriendly and indifferent. She continued her conversation with the other staff members while she rang up and bagged our purchases.

When my daughter asked her to check the email address used for submitting the invoice, she was told it's the one on her account profile. My daughter then mentioned that the email address may be outdated and she wanted to check it, upon which the cashier told her 'you should have told me before.' While I accept that customers should ensure their information is up to date, I imagine this could have easily been checked when requested, or if in fact, cashiers do not have access to the information, surely the query could still have been handled with friendliness and a helpful attitude. At this point, I asked the cashier for her name and told her that I feel it is only fair to let her know of my intention to lodge a complaint about her attitude and lack of service. Her response was something like (I can't recall the exact wording) 'I didn't do anything wrong.' Her attitude at this point was indignant. If she really believes that she did nothing wrong, I'm afraid the customer service training given to Mr Price Home front line staff is seriously inadequate. The name of the cashier is Mary Tshabalala.

I am looking forward to a response to this complaint. If I do not receive a response, I will most certainly take my business elsewhere. There are sufficient alternatives available, and as we all know, in this economic environment, no business can be arrogant enough to dismiss the opinions of their customers.

Please refer to attached screenshot of receipt.
I purchased my daughter a new Maxed hockey stick as well as new Maxed Shinpads as she is now Grade 4 and was headed to her first Hockey clinic. We only took the stick out the plastic to write her name since the rest of the team all has the same stick and returned it to its plastic bag and into the hockeystick bag. First day (last Thursday) when she started using it it started becoming quite sticky and seems like the sticker around is frumbling. No one elses does this. Its a new stick that looks older than the Grays one she had since first grade. She is embarresed to play with it.
The Shin pads, also on day 1, when she wanted to loosen them, the whole Velcro strip came out of the shinpad and she couldnt fasten them anymore. Ended up having to use the old mini hockey pads while I took the new ones to try and fix.
This is unacceptable. Since the goods have been marked with her name I am unable to return it to the store as they wont accept it. It is quite expensive for me, so this is unacceptable.
I am wanting to purchase a new hockey bag for her too, but are now having doubts as to trust the quality of your sportsgear.

Your feedback will be much appreciated.

Regards

I had purchased a pair of size 6 boots from the Mrp store, it did not fit. I went to store for a size 7, they did not have so they checked for at the most nearest store which was dundee, they told me that it should arrive in 2 weeks and they will call me. It's been a month now, I went to the store, they seemed confused and said it should arrive mid week.

To whom it may concern.
I've bought the "Edison Round Carbon Filament Bayonette Bulb" and a bedside lamp base at Mr. Price Home in Paarl Mall. I've had it for almost 2 months and didn't use it every day, and when I used it, I only kept it on for less than an hour. One evening I was sitting on my bed, next to my bed lamp that was positioned on my bedside cupboard, and suddenly the lamp exploded into a million pieces. I never touched the lamp, I was only sitting next to it, and it exploded. The lamp never fell over and I never touched the bulb. The pieces were everywhere! I had to clean my room with a big struggle for one and a half hours!
I'm really upset and unhappy about this whole situation and want to know weather I can return the lamp and will I get a replacement? Or what is your suggestion?
I'm a student and work according to a budget.
Hope to hear from you soon!
Yours sincerely

Lelanie Stemmet

On the 26th June 2018 I bought items amounting to P299.98 from your store in Francistown Botswana of which was informed that the payment didn't go through though it reported that the amount has been debited from my account. I also checked my balance from the ATM which confirmed that indeed the money has been debited, was told to come the following day. I did and since that time have been tossed from pillar to post by your staff by the name Taolo (I understand is the supervisor) who seems not to understand the procedure to refund the customer. I escalated the matter to the Manager who promised to resolve the issue as indeed they have confirmed that the money has been debited. Its more than two weeks since I lodged my complaint and it does not seem like I will be assisted. I am not happy about the poor service I received from your staff members. Please refund me.

Good afternoon, I was complaining about from the beginning of June and this month, where by I brought an item of R99 and R30 airtime. My credit avail by then was R536, 05 at the time and balance was R662'99 and i ended up with a balance of R917, 85 and credit of R282, 15. And the statement I received last month says my credit avail for last month was R412. And then I called and email MR price where by they told me it was a technical error and my balance for July was 787 and remaing credit was 412 and yesterday when I went to play I noticed the error was not fixed I forward then receipts and the statement I received from them. This is no fair as I always pay my instalment on time plus all the insurance which I kindly asked you guys to remove. Mr price doesn't value it's customer's serious. I Will not be paying anything amount until you guys fix the error cause I won't pay so much money for things I don't know. I won't pay from now on cause I've been asking you guys to fix the mistake and you guys apologised saying it was a system error and send the correct statement but now I go and pay and still the same previous error. You don't respect your customer's really and I've never even missed any payment.

Good Day

I have cancelled my unnecessary insurance on my Mr price card on 27th of JUNE 2018.

I have now been billed on my new account for the same insurance i have cancelled.
I have been informed that it takes a maximum of 30 days to cancel but why must i now pay this month for a service i have cancelled last month.

I phone MR.P on the following number [protected] and after holing for the financial service the phone was put down in my ear 4 times in a row.

I then spoke to Mustura and she says i have to pay for the insurance which was cancelled last month and i was angry because they first put me on hold and then put the phone down 4 times in my ear and i have to pay for the airtime being wasted.

No where on the phone discussing did anybody apologize for the poor service and it is still expected that i pay for an insurance which i already cancelled.

Mustura also made it clear that i am not Mr.prices only customer and that if i decide to cancel my account it would not be a loss to the company. i refuse to pay for an insurance service which will be cancelled as soon as the 30 day period is over. i suggest you make a plan so the service is cancelled today.

Otherwise we can take legal action, please provide me with a sign copy of the insurance agreement so i can provide it to my lawyer.

If i do not get any response within 24 Hours i will take to social media and hello peter explaining my disappointing service.

I was not sure when i was phoned to open an account with Mr.Price as it is not a store i usually shop at. i gave you the benefit of the doubt and opened the account and i know now it was a mistake.

I have never had this type of service from edcon nor the TFG group .

I am awaiting your response.

Regards,
Robin Damon
"a very disappointed customer"