[Resolved] Mr Lube / damage done to my car
Had a tire switch from summer to winter (Mr Lube Mississauga Dundas and QEW), technician broke on stud, . Manager refused to take responsibility for a repairs, he told me I have to take it to mechanic to have it fixed and to pay for it. I had two cars maintained in this location and did not expected this type of outcome. They broke they should have it fixed.
The estimate for a repair from Toyota is $112 plus $3.20 for part plus tax. The head office stated it is independent operator and is up to him to make a decision.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Mr. Lube Canada Customer Care's Response, Nov 17, 2016
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