Mr Cheong, 22 Meragi Terrace, 487845 / set top box: short circuited, no show by technician after agreed time to fix

20 NOv 2017, around 6pm spoke cust care officer. re : short circuit set top box
Agreed that 23 NOv 2017 after 5pm technician will come and fix.
NO SHOW, NO show, NO show
What I want:
1) Technician to fix machine on Saturday 25 Nov 2017 after 11am
2) Each day machine not fixed, penalty to Singnet 1 week per day deduction from fees I pay to Singnet,
What it cost me and family:
1) Took time off to attend to your NO SHOW
2) Rushed home, so I am unable to complete my shopping.
3) Your cust care officer told me I have to pay $60 if no one is at home
So I expect a call to confirm what I want at [protected].
Thank you

Nov 23, 2017

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