MPC Corporation / Bad service
I have purchased a Gateway computer in 2006 with a 48 hour guarantee onsite servicerepair maintenance for 3 years which I paid extra for it. Some time in Feb 25, 2008, my computer crashed. I contacted Gateway and I was told that my account was sold to MPC Corporation located in Idaho. I then called MPC and reported the problem. It took MPC more than 2 weeks to contact a contracted with MPC local repair company to show up my house for repair. Make a long story short, 4 tries later, my computer is still not working. I spoke to the supervisor of MPC (Mr. Troy Pett) Technical Support and numerous emails and phone calls with almost everyone in MPC Customer Service and Support. Finally, Mr. Pett committed to me for a new computer. With that I was given a case number and order number. According to Mr. Pett, I should have my replacement computer within 2 weeks. It has been 2 months and I still didnt get my replacement computer. I finally contacted MPC Corporations media and public relations department Mr. Michael Boss who also promised me to result this situation immediately. It has been another week gone by with no solution. Today, I received another email that Mr. Boss now tries to push my case back to Mr. Pett. Bottom line, I still dont have my functional laptop after nearly 4 months. Please help. I have all the emails saved with everything that was transpired. My maintenance contract is still valid. I filed with Consumer Protection tonight and I also filed a complaint with National Associations of Consumer Advocates. I am ready to do anything to get my laptop, because I believe in principal. I also believe in right and wrong. Please help me. If you know any lawyer who is willing to help me, please let him/her know of my contact information.