The only reason I didn't give mp3playerstore.com a 9 or 10 was that they didn't have the item in stock and had stopped selling it but still had, and still has, the same item on their website.
Otherwise, when they notified me my order could not be shipped they offered and upgrade to a higher priced item at no additional charge. They also NEXT DAY shipped my order (originally ground) to insure it arrived in time fro Christmas. The customer service person was excellent. She very quickly found out what was going on, gave me several very satisfactory options and then proceeded to email me a confirmation of my order change. From a rocky start to a smooth solution all around. The products arrived, as I said, NEXT DAY, on DHL and so far, they seem to be working flawlessly. If there are any technical or operational problems, I have little doubt, from the afore mentioned experience, that they will be able to help me or swap out the item if necessary. If these products work fro a few months, I'll be saitsfied. Shoot, I kow ipods and iphone don't work about 25% of the time, but nobody complains online because it's an Apple product and that would be heresy and nobdy wants to be ana apostate electrono-fashionista. But for a $45-50 purchase, these items are a fantastic value!