Mozart's Garage / Overcharged

Mozart's Garage Responds

My name is Stephen Clarke, owner and operator of Mozart's Garage in Santa Fe, NM.

FYI: In his complaint, "Luke" registers his objections. Oddly enough, "Luke" made the idential complaint to [redacted] under the name "Mike." "Luke"/"Mike" is actually Glenn Blackmore - at least that is the name under which this transaction was recorded.

Thanks to ComplaintsBoard for providing easy-to-use format for rebuttals, especially since I wouldn't have known about this person's situation otherwise: there has been no communication between ourselves since the vehicle in question was picked up from my shop on October 3, 2008, and thus no opportunity to resolve any outstanding (unknown) issues.

'Luke' identifies himself as a victim. As such, he is probably not disposed to consider that anyone could be dealing straight with him. We certainly did, and in addition we gave him a $237.98 break on his bill because we felt sorry for him and how his vehicle was not in as good a shape as he had been led to expect. He got good value for his money, specifically:

On 9/29/08 a Glenn Blackmore (we don't know of a 'Mike' in this regard, but I will proceed on certain assumptions) did bring a 10/1991 Mercedes-Benz 600 SEL, W140, VIN WDBGA57EXNA036496 with 87, 574 miles on it into our shop. He had gotten it under favorable circumstances and our instructions were to 'make it as good as new', including all needed services and repairs. Now, one must be reasonable about such things and this might not mean the same thing if the vehicle was a clapped-out 1960 VW van. But this was Mercedes' top-of-the-line product in 1992 and Glenn said he was good for it.

So we did our inspections and Glenn signed off on R. O. 247745 which itemized, priced out, and authorized the following (this list includes the last two items which were noted on follow-up R. O.s 247501 and 247505):

'Replace both cylinder head gaskets if inspection warrants'
'Incorporate mandated vehicle upgrades and possible options'
'Inspect for all needed repairs'
Transmission filter and pan gasket set
Oil pan lower section
Thermostat
Serpentine drive belt
Left catalytic converter
Front brake discs (cross-drilled) and pads
Rear brake discs (cross-drilled) and pads
Steering idler arm bushing kit
Multiple chronically typical electrical problems
1 each left and right rear door window regulators
2 sets valve cover gaskets
Spark plugs
Ignition wire set
2 distributor caps
2 distributor rotors
2 distributor rotor spark shields
Coolant flush
Air and fuel filters
Battery
Repair interior door panels and misc. trim
Coolant temperature sensor and sender
Radiator

Upon further inspection and in the process of proceeding with repairs we determined that the cylinder head gaskets were probably not (as he had been previously advised by persons unknown) the cause of his overheating problems and we declined to try and charge him for that very expensive piece of work. We also determined that the coolant loss and evaporate splash resulted from, not a radiator which was faulty at the time, but by overpressure caused by a stuck thermostat. These repairs were completed at great savings to the client, a factoid which I note he does not comment upon.

Later on client opted out of doing the window regulators. Finally, client had us cease operations on his vehicle, saying he could get it done cheaper elsewhere. Although many parts had been ordered and received and were waiting to be installed we did stop at that point without charging client anything for restock or shipping from and to supplier.

Other items to note:

We did charge client $17.85 each for premium spark plugs. This was in line with his request to make it a really trick ride (note cross-drilled brake rotors which he was really happy about and were glad we had already done when he called up to request such), so we did our best and used our best.

'Other items not defined' does not appear on any of the above-cited R. O.s, and prices itemized for parts and labor adds up to total amount billed, approved, and paid.

Since we stopped work-in-progress, more than one part was supplied back to client not installed; this was per his request. One of these was the plastic trim-shroud underneath the engine compartment, not a 'skid plate' as client asserts.

Although I do try to operate in an ethical and conscientious manner, I let my work speak for itself and have never loaded up my representations with irrelevant blather about karma and wholisms.

Victim's last paragraph is nothing but make-believe. Client did attempt to seduce my tech into working privately further on his vehicle on the side, outside the shop, but was refused. Maybe this is why he is PO'd.

Occasionally, problems do arise in the complicated process of diagnosing and communicating about potentially expensive issues on a vehicle. But rarely in my experience have I encountered such a flagrantly false piece of untethered fantasy. I am almost amused. Almost. I invite anyone who would like to follow up on this and vet me or my operation to email me at mozartg@yahoo.com or call at 505-471-2272, 9 - 5:30 MST.

Stephen Clarke
Mozart's Garage BMW/MBZ Services, Inc.