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MovieStarPlanet Customer Service Phone, Email, Contacts

MovieStarPlanet
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www.moviestarplanet.com
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1.2 4 Reviews 105 Complaints
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MovieStarPlanet complaints 105

ComplaintsBoard
N
6:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MovieStarPlanet worst game ever!

I've been a member of moviestarplanet or msp for 3 years now. I used to love the game and i did buy vip on it. My account i have been using is over a year old now and i still buy vip on it. I'm 15 and i know i am probably too old for the game but eh. I just like to say that the game changes people so much. I remember one night i was in a chatroom and there was this user swearing about alot of things later she said she was 10! And i play the uk server so i'm not sure about the others but theres so much rudeness on there. On forums theres users making forums about periods. Dirty stories. Laughing at people with cancer. Making fun of othee users. I find theres lots of brats on it too. People who think they are higher up than other people with smarmy comments on forums. Msp had a hashtag system that failed to work as users can still swear just changing the spelling. It has alot of glitches that are annoying as hell. And the high levels, Non of them are friends to be honest. They are the main cause of bullying and teams, If you are a player you would know what i mean. The chatban system was pretty pointless because users can still communicate by writing on walls and making chat forums. I could on forever. The site is pretty bad now considering it was a great site in 2011.

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ComplaintsBoard
C
9:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MovieStarPlanet being hacked

I was hacked and all my things were changed I am very miffed. I left having 86 of my school friends on it. I have returned to find that I only have 5 school friends on it. This is an important situation. It has to be stopped. Coins also were a problem as it took ages to save up 1673 coins and again when I have come on again I have 26 coins. I have set up 21 accounts now. All have been hacked. Sort it out.

Read full review of MovieStarPlanet and 40 comments
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Lexi xx
, US
Mar 04, 2023 12:35 pm EST

i was trading with someone and once she accepted it, i didnt get the item but she got hers.

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Gacha #1
, US
Dec 03, 2022 4:49 am EST

today at 9am, my account got hacked and I had a email in the account but without my permission they had somehow changed the email. The account has many dpqcks and is temporarily on gift limit. I need to get back in the account before the gift limit is over. Thank you

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Yuii
, US
Oct 22, 2022 10:41 pm EDT

My account was locked by lock number Permanent lock but I have not been on this account for a while. Last that I remembered nothing on my account was considered inappropriate as I myself am underage. My username is PockyLover

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Dior 44
leicester, GB
Sep 25, 2022 4:21 pm EDT

my account keeps getting locked for no reason I'm not doing or saying anything I shouldt be saying please can you solve this issue asap thanks!

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Ava Y
, US
Dec 09, 2019 11:42 pm EST

I'm trying to greet my friend's account but every time i greet her it says greet unsuccessful, why? She is online and in the online friends section but anytime i greet her this pops up. Help?

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Paris Mcgarry
, US
Sep 08, 2019 3:35 am EDT

I got locked out of msp but i really need my account back, because it keeps me going in life, and I'm not sure why I've been locked because i haven't talked to anyone like rubbish, my account name is pazdogg

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Paris Mcgarry
, US
Aug 30, 2019 11:40 pm EDT

I was playing on my account called pazdogg before and when i logged back on it said I was locked for bad language and i don't talk like that so please give me my account back

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Dokkgo
, US
Jun 12, 2019 4:50 am EDT

I'm not sure when this issue occurred but I have never heard of Movie Star Planet in my entire life until now. There are purchases that have been made on 05/06, 05/17, 05/17, 05/18, and 05/19. If possible I would like to request for a full refund.

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Mohammad Alimi
, US
May 14, 2019 12:38 am EDT

I'm sending this message to dispute an occurring charge to my credit card that I did not authorize. Please credit my credit card that happened on May 7th and stop any future charges. My email is malimi@att.net.

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Mohammad Alimi
, US
May 07, 2019 2:50 pm EDT

I'm disputing the recurring charge that appeared on my credit card. My account email is malimi@att.net

ComplaintsBoard
H
4:45 pm EDT

MovieStarPlanet bad website and a lot of rude, unpleasant words are used there

I want to warn all parents that the website www.moviestarplanet.com is bad place for kids. They members used rude and swear words and this game isn’t suitable for kids. Be aware of that. My daughter played this game and when I heard the conversation, I was horrified. We need to stop this website and block it. Please, post comments about your attitude towards this website. Really horrible.

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doneysha
, US
Feb 04, 2016 9:08 am EST

No, never expected

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doneysha
, US
Feb 04, 2016 9:07 am EST

My daughter has been on MSP for 1 year, yet I've never seen the chat messages with bad language. There had been artbooks of sex, but you must use the report system. Maybe you're right about the website, but I kind of disagree with your complaint.

ComplaintsBoard
C
9:13 am EST

MovieStarPlanet have no idea why they've charged me

I received phone bill, which stated that the company Movie Star Planet charged me for $100. I have no idea for what services, but I called them and a rude lady refused to return money or explain for what they charged me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice or help me to return money?

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Lara///
, BA
Nov 05, 2018 6:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

Not that similair. But they have scammed my whole year VIP. Smh

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Cindy Cindy
, US
Jun 26, 2016 7:36 am EDT

My bank contacted me last night about a $4 charge for movie star planet. Never heard it in my life and I reported it as fraud.

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Rachael Bowerman-Erks
, US
Mar 07, 2017 3:07 pm EST

My family is going through the same thing with this company they dont even play games and this is getting to he a real issue with google play apps and people getting fraudelent charges on theor cards

ComplaintsBoard
F
12:55 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Someone hacked into my daughter's account after purchasing VIP status. The hacker stole her account and changed the email address. I cannot talk to a customer service representative because it is an out of country website. I will report this website to all complain websites so that this doesn't happen to anyone else. Company is called Movie Star Planet.

Read full review of MovieStarPlanet and 5 comments

About MovieStarPlanet

MovieStarPlanet is an online social game aimed at children and young teens. It allows users to create movie star avatars, design clothes, and engage in interactive activities. The platform encourages creativity and social interaction by enabling players to make movies, chat, and play games. Safety features are in place to protect younger audiences.

MovieStarPlanet Customer Reviews Overview

MovieStarPlanet is an online social game aimed primarily at children and teenagers. It allows users to create personalized movie star avatars and engage in interactive activities. Players can design their own virtual worlds, fashion outfits, and star in movies, which can earn them in-game currency and fame. The platform encourages creativity and social interaction by enabling users to chat with friends and share their creations. MovieStarPlanet also offers a VIP membership with additional features, enhancing the gaming experience. The game focuses on providing a safe and fun environment for its young audience.
How to file a complaint about MovieStarPlanet?

Here is a guide on how to file a complaint against MovieStarPlanet on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with MovieStarPlanet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MovieStarPlanet. Include key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against MovieStarPlanet on ComplaintsBoard.com.

Overview of MovieStarPlanet complaint handling

MovieStarPlanet reviews first appeared on Complaints Board on Dec 13, 2012. The latest review Mixed Feelings About MovieStarPlanet was posted on Mar 27, 2024. The latest complaint worst game ever! was resolved on Nov 03, 2014. MovieStarPlanet has an average consumer rating of 1 stars from 109 reviews. MovieStarPlanet has resolved 2 complaints.
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  1. MovieStarPlanet contacts

  2. MovieStarPlanet phone numbers
    +45 51 914 417
    +45 51 914 417
    Click up if you have successfully reached MovieStarPlanet by calling +45 51 914 417 phone number 31 31 users reported that they have successfully reached MovieStarPlanet by calling +45 51 914 417 phone number Click up if you have UNsuccessfully reached MovieStarPlanet by calling +45 51 914 417 phone number 96 96 users reported that they have UNsuccessfully reached MovieStarPlanet by calling +45 51 914 417 phone number
  3. MovieStarPlanet emails
  4. MovieStarPlanet address
    Mikado House, Rued Langgaards Vej 8, Copenhagen, 2300, Denmark
  5. MovieStarPlanet social media
MovieStarPlanet Category
MovieStarPlanet is related to the Virtual Worlds category.

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