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1.2 109 Reviews

MovieStarPlanet Complaints Summary

2 Resolved
103 Unresolved
Our verdict: If considering services from MovieStarPlanet with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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F
11:41 am EDT
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MovieStarPlanet vip pass

MovieStarPlanet vip

Purchased 1 month vip Wednesday it is now Friday. Money gone from account but no vip. Have tried resolving via emailing customer support, Not helpful at all.

They are requesting a full receipt number, and the last 4 digits of my card.

I only have a code that came up on screen along with a message that told me to contact customer support. according to the 3 people I have spoken to at MVP Support this is not enough. they need proof of purchase. I am sure a code containing several numbers and the letters GB should mean something along side my card details But they just keep messaging me the same email back over and over. even after I told them this is all I have.

Really not happy it is theft to be perfectly honest. They have taken money from my account and haven't given me anything for it.
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5:13 am EDT

MovieStarPlanet complaint

xxxviplauraxxx
I got hacked by >alex dorame< and zowella67 they took my clothes and once I was on gift limit they deleted the clothes, I spent time and effet on the acc and almost spend £30 on it as well this is the second time they have done this they have done it to my loisabcde acc please give them a perm lock
please email me at

laurissa. [protected]@gmail.com

kind regards laurissa handley

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7:50 pm EDT

MovieStarPlanet payment issue

My bank account was charged yesterday (28.08.2018); $49.00 went towards a diamond package without my consent and authorisation. I would like to warn everyone who plays this game or have kids using this website "DO NOT PAY FOR ANYTHING" because it's not worth it. I tried calling the support centre and messaging MSP customer service on Facebook (which doesn't even have an inbox) and Twitter and I swear "THEY DO NOT GIVE YOU ACCESS TO A PERSON AT ALL."

This gaming website is such a scam and it's sketchy, they'll charge you unexpectedly.

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2:18 pm EDT

MovieStarPlanet my account was hacked

hi, im am really upset my account on canda side {emodemonsoul} was hacked and i really need it back i invested tons of money in that account and i was wandering if you guys can help... thanks so much i had this account for 2 years now and i asked the girl who hacked me if i can have it back and she hasnt yet replied to me so i tried everything i cna but yet she still has my account she hacked it 2 dayss ago at 10 pm at night eastern time.

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7:24 pm EDT

MovieStarPlanet login issues

I must be the only user who doesn't understand this but, why can't all accounts login to the website from a different country? I didn't know this but I accidentally signed up to the US site instead of the UK site yesterday, and I thought if I change the countries I could still log back in - nope. But if I click on the membership button(s), all the prices are in the pound signs instead of dollars? First of all, I don't hsve a problem with the membership links but it is confusing and weird of that to happen. But what's really silly is, I've been playing MSP on and off for years upon years now and I have seen the changes, but the homepage with the login change is ridculous! Can't sign in because you can't change the country in the settings because it's not a valid setting? Can't sign in because you're from a diffrent country? How rude and unprofessional is that! What if someone new didn't know that and ended up signing up with not their country, and wondering why they can't log into their account or wonder why it isn't in their language/currency? Seems like the site is doing some dirty Trump business... Please sort this out, it's disgusting, especially for a children's website.

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9:36 am EDT

MovieStarPlanet payments

I have just came off my holiday to my bank statements which states you took £720 in nerone day ! This can't be right what are They going to do ? They have done this before We have sent them an email before they didn't even reply This incident happened on he 31 of July. This was taken from my grandmother Card who is a old age pensioner and is very upset. Please refund us !

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6:53 am EDT
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MovieStarPlanet permanent lock for no reason.

Yesterday me Andy family went out of town. I can't download movieatarplanet on my phone but my sister can. She was on it during the car trip I never asked to log into my account. One day she said I was online when she physically saw me not online. The girl on my account was trying to get my account locked and trying to hack. Someone got it on youtube and now I'm locked out for no reason. I would like to have my mocha2437 account back I played good money for that VIP. Please I never did it and I want my account back. I've worked hard for it.

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3:33 am EDT

MovieStarPlanet moviestar vip

Hello

This is in regards to my daughters account a/m12456

My daughter tried to buy VIP online however she is not authorised to so with her debit card. Instead Moviestar plant withdraw the amount DKK 100 from my credit card without my consent. Ref: [protected]; date 10.07.2018

Additionally you have a default of recurrent buying the VIP subscription adding another purchase of DKK 100, Ref [protected]; date 08.08.2018 again without my consent or daughters knowledges to my creditcard

Furthermore you have withdraw DKK 199 Ref Ref: [protected], date 10.07.2018 for some gold membership again without my approval or my daughters knowledges

I have now asked my back to close my creditcard which cost me additionally money. I am requesting reimbursement of all of the above transactions. Additionally with reference to the GDPR remove any information or personal date you have of my credit card in the your system

I find your business model very unethical and can see that I am not the only one who has been trap my your shady business methods

Expecting a quick respons

Sincerely

Jonina Nonginthiath

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6:39 pm EDT
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MovieStarPlanet my niece had her account hacked

my niece had an account that got hacked on Sunday August 12th, 2018. Her account was pinkiscute90. We had just purchased VIP for a month and within a few short hours the account was hacked. She tried to get on her account and her password was invalid. She made a new account and while on it she saw her old account being used. She asked the person why they hacked her account and the response was that they were bored and she is a hacker. The conversation is on my nieces new account: duhitzzzff1. We do not want the account back but would like this user to be deleted. Also I would like a refund of my 10.00 for the VIP that I had just purchased. She is a very rude person in the conversation. Also, when we purchased the VIP I had put automatic renewal, I need to have that stopped.

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9:48 pm EDT

MovieStarPlanet movie star planet keeps on giving my account vip and is charging for it

About 2 months ago I got 1 month VIP, and about five weeks later it was still there I thought it was a bit weird, and then two weeks later I got more star coins and more gems, so at that moment I realized that msp is giving me VIP that I don't want, but is it charging us.I would like you to stop it or tell us how to stop it, because right now every month my VIP runs out msp automatically gives me new VIP.thank you

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5:49 pm EDT
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MovieStarPlanet messages.

Moviestarplanet has been playing up on me all day. Today when i logged in, there was an indication that i had 3 (example) messages that had not been opened. I clicked the tab that sends me to my messages but it stated "Tap + to send new messages". It showed that i had no conversations or anything, it only showed that message. Ive asked multiple people if they have the same problem that i have and quite a few people do. Can you please resolve this problem. Thank you.

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11:03 pm EDT
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MovieStarPlanet bullying

Hello Msp sorry to bother...but i'm a bit unhappy about my excrescence on Msp so what happens was lily18812 Is a Bully she has insulted me and has begged for vip and i said no i don't have a vip ticket and she kept asking so she asked my friend ItyourgirlDezzy and i told her she don't have one ether kinda bit upset becasue she kept asking me and my friend so i told her she didn't so she said "SORRY i'll stop begging if you stop being annoying" so i defended myself and she put me in a group chat with her sister and her and told her sister i bulled her so i spoke up and i brought my friend to and my friend defended herself after she had insulted her so her sister was tryin to stop Lily but she kept talkin rudely so i said "stop crying about stuff" so she said i was ugly, over weight, i sould die, cut myself i tried to turn her into a good person by making her have sympathy..But she said "please die plz die" and then blocked me so i reported but you need to know the whole storys plus. My friend ItyourgirlDezzy is quite upset beacuse this is her first time playing i have proof this happend but i don't know how to take the photos from my phone to my computer so sorry but please contact me and maybe i can send you them my email so please contact me as soon as possible.

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Update by cotten candy misa
Jun 21, 2018 1:02 am EDT

bullying needs to stop

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I
10:47 pm EDT

MovieStarPlanet scammer

I'm "gggger back up" and higuys6211 scammed me. She promised me a 25 dollar iTunes gift card if I gave her a bunch of diamond pack rares. I gave her the rares and then she gave me the code, so I put the code in and it said invalid. I went to tell her then next thing I knew I was blocked. I'm very upset about this. If there's anything you can do, please.

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2:04 pm EDT

MovieStarPlanet deducting money from my bank account

My name is Terri Hutto you have deducted $40 from my bank account that I did not authorize. All we did was purchase the vip to get diamonds. I did not check the box to be billed every month for membership. I have stopped the recurring payments and want my forty dollars refunded. You don't have a contact number you don't have emails or even customer support for your customers, I understand why now. I did not authorize this payment and want it refunded. Terri Hutto my daughter's username is hannahslays123. You can email me at [protected]@gmail.com

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9:24 pm EDT

MovieStarPlanet game

My daughter account has been hacked she is only 10 and i want it resolved her account username was madlin10 and the person that stole it called my daughter bad names and has change the email on it to were i cant change the password on it the email is [protected]@gmail.com i want it fixed asap i have spent money on this account and my debit card was on it

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7:14 pm EDT
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MovieStarPlanet a credit card that was used without consent

Hello my name is Patricia Turner and my sin ordered a week VIP without the consent of me knowing on my fathers credit card. I need for someone to call me so we can get this situation under control my phone number is [protected]. Can someone please call me ASAP. I'm not sure as to how much money was spent but I'm sure you have it on file. Thanks and sorry for the inconvience.

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12:00 pm EDT
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MovieStarPlanet daughters account got hacked

My Daughter opened an account in December AppleXXmint the password she used was looploop1 although changed it a few times but also changed it back to looploop1 before she lost access to the account.

On the 28/12/2017 I brought her a VIP order number [protected] gift certificate Redemption code RTJTTAQLYU. More recently she has been locked out of the account but on other profiles she notices there has been outfit changes and status changes that she did not do, meaning that someone is using her account with all of the vip benefit's that I brought, the person who ha control of the account also has bought another diamond pack.

She reported the account, using the report an account link, after she lost access using a different profile. But the account is still activate and buying things for itself. My email address for response is [protected]@hotmail.com

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2:08 pm EST
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MovieStarPlanet adult content

I have now banned my children from playing this game due to the content I viewed. I have put a block on my wifi. I was extremely alarmed to see game members advising children to drink washing detergent and other toxic liquid. Sexual content and messages sent to children, swearing and photos of nudity. The list is endless and I would advise any parent to review this game before allowing your child to play. The other catch of this game is the constant monetary subscriptions to further game play.

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Castellea
, US
Feb 21, 2018 1:27 pm EST
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Although I am in no place to choose what websistes your Child(ren) can and can’t visit, I would personally let my own children on it.
However beforehand, I would make sure I talked to them about sexual relationships, drugs, etc; They can find it anywhere on the internet and they can find out about it in real life - I would rather tell them what to do if they were caught in a situation where they came across anything inappropriate, rather than keep it from them and have them find out the hard way.

I believe that If they’re not old enough to understand the differences between appropriate and inappropriate, and the dangers of the real and online world, then they’re probably not old enough to be on the internet at all.

If you register your email on your child(rens) account, you can use it to email MovieStarPlanet so you can set up their in-game restrictions. These restrictions can include banning your child from recieving and sending messages to and from other people, and access to their YouTube feature (provided you enable them)

If your child(ren) are using the MovieStarPlanet app on an iPad, you can enable restrictions in the iPads settings, these restrictions can prevent your child from clicking parts of the screen, and limits the amount of time the child(ren) can access the app.

If your child is not old enough to be unsupervised while playing online, that’s exactly it - don’t trust this website enough to leave them unsupervised (I don’t feel there’s a need to explain why)

When you buy a VIP membership or diamond pack top up, your online friends will be notified, and a VIP badge will be displayed on your profile telling other users (including people you have not added) how much VIP you have. Unfortunately, your added friends can click on a feature called “highscorers” and view exactly how much starcoins, diamonds, and fame your accounr has. For those reasons, I wouldn’t go around adding strangers on any MovieStarPlanet account(s) you own.

And it isn’t a secret, regardless if you “keep your password safe” or not, hacking is not impossible, and can be done by anyone smart enough - on ANY social media website. Scammers and hackers can locate your device and install things on it that enable them to record everything displayed on your screen and what you type, so im advance I recommend you take your device to a technician so they can install an anti-virus software to prevent people from putting you and your information in danger

There are many “hacking” reports where people have posted about relatives or/and friends being hacked, but they don’t seem to consider that their actions have caused this, not MovieStarPlanet itself. For instance, if you share parts of (or all of) your password in or/and outside of the game, and/or if your password is considered “easy to guess” - you have the potential of being hacked

Someone else might have access to the email registered on your childs account, and therefor can have access to their account. They can then change the email you have registered on the account to their email, change the password to the account, and toggle with any restrictions activated. In this instance, you can contact MovieStarPlanet support and see what they can do from there. However, keep in mind that if the account was hacked as a consequence of sharing your email password, they are unlikely to give your account back. IF the email was hacked because of any other reason, they are more likely to go forward with your situation and give back your account.

There is also a report and block button on every players profile. By blocking them you can no longer contact that user, and they can no longer contact you, they can’t see your posts, and you can’t see theirs. By removing the block, you enable these features. However, if they have blocked you, they must remove the block before those features can be enabled again.

If you don’t like what a user has posted, you can report the post and their account (make sure the post is against the rules before reporting them). Each report is reviewed by a moderator and is handled accordingly. If you don’t like the way a moderator has processed your report, you can contact MovieStarPlanet on their support page and email them about your issue, further actions may be taken based on your situation.

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8:43 am EST

MovieStarPlanet vip

You randomly took away my child's Star Vip we were paying 13 dollars a month for today 12/2 was the renewal date for her membership and you took it from her also your game is highly inapporiate kids cussing, sex, gays, transgenders, dating etc. that is pathetic also there is many many glitches along with scammers and hackers my child has been hacked and threatened to be hacked and your report system does nothing http://msp-gossip-insider.wikia.com/wiki/Weird_seeings_in_MSP someone also made this website my child found and i agree with it your letting freakshows play this game and my child is at risk of dangerous activities because your not allowing the correct ages play you say 8-15 play yet people are on their in their 20s and 40s I saw the list age rang for your Create a Moviestar and they dont have good options you people are obviously money hungry 80 dollars for a year vip?! it used to be 60 dollars! and the clothes for girls are so slutty and trashy really? an Ariana Grande theme? that girl is nothing but hick trash going to hell! fix your website! Basically bullying, scamming, people expecting you to buy them gifts, hackers, rapists, my child has been threatened to be raped on her old account because she stood up for bullying! that was in 2012 you have had nothing but problems since the game was created so either kill the website and start fresh or dont start it all and delete it forever this website is so unsafe and everyone is sharing personal info my child has done nothing but report people ever since she created her account i'm so sick of it I'm also sick of so many people on there being attention seekers another thing I have alot of photos against the people that play your game so like i said FIX IT OR START FRESH OR DONT MAKE ANOTHER WEBSITE AT ALL! THATS 3 OPTIONS PICK ONE!

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instatuck76
, US
May 25, 2019 3:09 pm EDT

are you seriously joking? i hope so, to start, there is absolutely NOTHING wrong with someone being transgender, you've a horrible mindset if you think otherwise, and besides, your kid can simply block people like how you described, you're making a big deal out of something so small and easily controllable. You're the pathetic one here, not MovieStarPlanet. And you make literally NO influence on them, they're not about to shut down a super successful platform over a few complaints. The game has over 10, 000, 000 downloads for chrissake. I hope to god, your kid doesn't grow up like you, shunning away a game because it doesn't support your beliefs. Besides that, i believe you went out of your way to look for such inappropriate content. I see nothing wrong with someone chatting that "If you friend me ill send you a gift" and then the other picture of the guy with a girlfriend, there is absolutely nothing wrong with that, it is playful, not meant to turn into something inappropriate. And Ariana Grande, sure shes trash but MSP didn't even put a slutty thing in their damn theme, people just turn it filthy. Stop putting a gross spin on things, check your [censored]ing facts.

ComplaintsBoard
S
4:56 am EDT

MovieStarPlanet do not play this game

Avoid them. Don't let your children play this game.
No, it doesn't affect their behavior or school grades. They just steal your money. At first, this website may seem nice. You get what you paid for.
Needless to say, it's impossible to use this service without paying for anything, or it's just useless or uninteresting. My baby was really excited, so I thought I would pay for this. So like I said at first everything was fine, but then they started to send emails asking for more. Why? To make you pay for a better game.
No, I won't fall for this anymore. I explained this to my daughter and she agreed it was unfair.

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instatuck76
, US
May 25, 2019 3:11 pm EDT

Dont give into the impulse then, dumb on you for doing it.

M
M
MistyMsp17
, US
Dec 02, 2017 9:04 am EST

I agree this happened to me I know this is probably late but this is what I just sent to this website about Moviestarplanet and I think everyone should know and I have pictures but I dont want to share but there is a website my child found I have the link in the statement below believe me this website is so unfit for children to play the photos that I am talking about is here on my summary MovieStarPlanet — vip

VIP
You randomly took away my child's Star Vip we were paying 13 dollars a month for today 12/2 was the renewal date for her membership and you took it from her also your game is highly inapporiate kids cussing, sex, gays, transgenders, dating etc. that is pathetic also there is many many glitches along with scammers and hackers my child has been hacked and threatened to be hacked and your report system does nothing http://msp-gossip-insider.wikia.com/wiki/Weird_seeings_in_MSP someone also made this website my child found and i agree with it your letting freakshows play this game and my child is at risk of dangerous activities because your not allowing the correct ages play you say 8-15 play yet people are on their in their 20s and 40s I saw the list age rang for your Create a Moviestar and they dont have good options you people are obviously money hungry 80 dollars for a year vip?! it used to be 60 dollars! and the clothes for girls are so slutty and trashy really? an Ariana Grande theme? that girl is nothing but hick trash going to hell! fix your website! Basically bullying, scamming, people expecting you to buy them gifts, hackers, rapists, my child has been threatened to be raped on her old account because she stood up for bullying! that was in 2012 you have had nothing but problems since the game was created so either kill the website and start fresh or dont start it all and delete it forever this website is so unsafe and everyone is sharing personal info my child has done nothing but report people ever since she created her account i'm so sick of it I'm also sick of so many people on there being attention seekers another thing I have alot of photos against the people that play your game so like i said FIX IT OR START FRESH OR DONT MAKE ANOTHER WEBSITE AT ALL! THATS 3 OPTIONS PICK ONE!

MovieStarPlanet Customer Reviews Overview

MovieStarPlanet is an online social game aimed primarily at children and teenagers. It allows users to create personalized movie star avatars and engage in interactive activities. Players can design their own virtual worlds, fashion outfits, and star in movies, which can earn them in-game currency and fame. The platform encourages creativity and social interaction by enabling users to chat with friends and share their creations. MovieStarPlanet also offers a VIP membership with additional features, enhancing the gaming experience. The game focuses on providing a safe and fun environment for its young audience.

MovieStarPlanet In-depth Review

In summary, MovieStarPlanet is a vibrant social platform designed for a younger audience to express creativity, engage in social networking, and enjoy a variety of games. While it offers numerous features that can be entertaining and educational, it is important to consider the aspects of safety, usability, and cost before diving in.

Website Usability and Design

The User Interface of MovieStarPlanet is colorful and appealing to young users. However, some may find it a bit cluttered. Navigation and Layout are intuitive once accustomed, but initial complexity might overwhelm new users. The site's Mobile Responsiveness is adequate, ensuring accessibility on various devices.

Registration Process

The Ease of Account Creation is straightforward, with simple steps to follow. Required Information is minimal, which is good for privacy. However, the Account Verification process could be more robust to ensure the safety of its young users.

Safety and Security

Privacy Policies are in place, but could be more transparent. Parental Controls are a positive feature, allowing for oversight of children's activities. The Moderation and Reporting Systems are present, but the effectiveness can vary, which is a concern for a platform aimed at children.

Features and Functionality

There are extensive Avatar Customization Options which encourage creativity. Social Networking Features are central to the experience, promoting interaction among users. The Gaming and Interactive Elements are engaging, though not always original.

Content Quality

The Variety of Games and Activities is commendable, and there is some Educational Value in the creative aspects of the platform. The Age Appropriateness of content is generally well-maintained, with a focus on a younger demographic.

Community and Social Interaction

The Friendliness of Community can be hit or miss, as with any social platform. There are ample Opportunities for Collaboration, and Community Events and Contests are frequent, which adds to the fun and engagement.

Customer Support

Responsiveness of support varies. There are multiple Support Channels including Email and FAQs, but Live Chat is not always available. The Help Resources and FAQs are useful for common issues.

In-App Purchases and Monetization

The Transparency of Costs could be improved, as some users may find unexpected charges. The Value for Money is subjective, depending on how much one engages with the platform. Payment Options and Security are adequate, but always a concern in apps targeting children.

Performance and Reliability

Load Times and Speed are generally good, though this can depend on internet connection. Frequency of Updates shows the platform is actively maintained. Bug and Glitch Management is ongoing, with varying degrees of success.

Educational and Developmental Impact

The platform offers some Skills Development in creativity and social skills. There are Learning Opportunities, especially in digital literacy and safety. The Balance Between Entertainment and Education leans more towards entertainment.

Parent and User Reviews

Testimonials and User Feedback are mixed, with some parents and users expressing concerns over safety. Common Praises include the platform's creativity and fun factor, while Complaints often relate to customer service and technical issues. The Overall Satisfaction Rating is moderate.

Pros and Cons

  1. Advantages include a creative outlet for kids, social networking within a controlled environment, and a variety of content.
  2. Potential Drawbacks are concerns over safety and security, the effectiveness of moderation, and the clarity of in-app purchases.

Final Verdict and Recommendations

The Suitability for Target Audience is appropriate, with a focus on younger users. When Compared to Similar Platforms, MovieStarPlanet holds its own in terms of features but may fall short on safety concerns. The Overall Recommendation for Potential Users is to proceed with caution, particularly regarding in-app purchases and ensuring active parental involvement in the child's use of the platform.

How to file a complaint about MovieStarPlanet?

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3. Writing the title:
- Summarize the main issue with MovieStarPlanet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MovieStarPlanet. Include key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
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Ensure you follow these steps carefully to effectively file a complaint against MovieStarPlanet on ComplaintsBoard.com.

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+45 51 914 417

Website

www.moviestarplanet.com

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