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Movies With A Smile / Goofy service!

1 140 Auburn Park DriveAuburn, GA, United States Review updated:
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I ordered a book from this company as a gift. It was sent in a bag without enough padding and, therefore, arrived with a damaged corner. Upon contacting them, I received this reply, 'Simply return the items for exchange or refund.' Not even an apology for their crummy packaging. There is certainly nothing ''simple' about returning an item, especially near Christmas. Plus, I would be forced to cough up even more cash for the postage and would NOT be reimbursed for that cost.

Also, I received the response on December 14th. It would cost me quite a bit more money to get a (hopefully) undamaged book in time for Christmas. I am cutting my loses while I can. Given the improper packing, the fact that I have to pay return costs and no apology, the company has proven to be unreliable and unconcerned about customer satisfaction. I will not chance having a hassle with them about refunding my purchase price and original shipping costs.

I will not order from this place again and certainly suggest all potential customers look elsewhere too.

Va
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Comments

  • Ge
      8th of Jun, 2016
    0 Votes
    Movies With A Smile - Movies never delivered!
    Movies With a Smile
    633 Yardville Hamilton Square Road
    Hamilton Square
    New Hampshire
    United States

    I placed an order for 17 movies on 11/23/07. They charged my debit card the full amount on 11/25/07. Today is 1/26/08 and I have yet to receive these movies. Repeated emails to their website email address do not even draw a response. When I visit the website, the order displays with "order accepted and processing" but with no tracking number yet assigned.

    An order that I placed with the same website on 10/25/07 for 14 movies also resulted in their charging my debit card two days later, yet I received no movies until a full two months later and then I received only 10 of the14 movies that I ordered. Had I known that their service was criminal in nature I would never have placed the second order on 11/23/08.

    This website should be shut down and the owners should be prosecuted.

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