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www.movecorp.co.uk
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1.5 24 Reviews

Movecorp Complaints Summary

3 Resolved
21 Unresolved
Our verdict: With Movecorp's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Movecorp reviews & complaints 24

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R
2:22 am EDT

Movecorp misquoted and overcharged

I contacted Movecorp to quote me to send two boxes from the UK to Malaysia. I had used them the previous year and was willing to reuse the same company as they had operated professionally. However, this time was to be very different.

They quoted me 60GBP a box from the UK to Malaysia. I needed 2-3 boxes shipped. I was informed that I would need their shipping boxes to be sent up front for my father to pack. This was going to delay the process and as an alternative, it was suggested that they could pack the boxes for a LITTLE MORE and so we provided a list of contents. Movecorp came back with a quote of 360GBP for 12 boxes estimated by the list. I called them and discussed that there would only be two boxes worth of shipping (based on my experience the previous year) but Michelle disagreed that her calculation would be more accurate. We eventually agreed on five boxes, I paid the 305GBP for packing and shipping with a strong caveat that I would be refunded the cost of 2-3 boxes as I was certain there would only be two boxes. I expected to pay no more than 80-90GBP a box, as a little more per box would reasonably be no more than 50% more. I actually instructed my parents to not ship anything over two boxes worth.

After my belongings have been uplifted I had to chase up Movecorp to ask for the refund. When they eventually came back Michelle advised me I could only get a refund of 10GBP as they had booked my shipping place on their estimate of five boxes - even though I stressed this wasn't necessary.

Further to this, they asked did I want the refund to go to my debit card I had used the previous year. What? They had kept my bank card details on record - dangerous practice!

For a small job, it has cost me more that using DHL to use Movecorp - BE AWARE!

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C
5:57 am EDT

Movecorp fraudsters

It's too bad that I didn't read these other reviews before I too was cheated by Movecorp with a similar scam. They gave a low quotation for an international move from Berlin to Yangon and then, once the goods had been collected, they raised the price by 30%. Another point that rings true from earlier reviews is that the Ombudsman for Removals is useless - it is all part of the same scam and maybe takes a cut herself. Funniest thing is that I never got my shipment, even after paying the additional fees, because Movecorp failed to put the correct consignee name on the BOL. Besides being cheats, they are bloody incompetent as well. Live and learn AVOID AT ALL COST

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M
9:41 pm EDT

Movecorp scam

Contracted Movecorp to ship my goods. They collected - slight hiccup on collection but I can let that slip. Got told goods would arrive end of November at destination port and would be cleared and sent to me. I purposefully booked a door to door service and paid extra for this so I wouldn't need to deal with customs officials.

At the beginning of December I contacted Movecorp to find out what the progress was and got told the shipment had arrived and I needed to call the customs agents(?), which I did. I got told i needed to pay some more cash. I checked with Movecorp that the additional payment was legitimate and they didn't know! After taking a week to check if it was legitimate, they confirmed it was, I paid the money to Movecorp. They took over a month to pay the customs agents with me chasing them practically daily. (At this point I've been living a month out of a suitcase - that's me, my wife, son & baby - 2 suitcases we brought with us was all we had!) I raised concerns about storage costs and was re-assured that I wouldn't have to pay any.

I chased them almost every day - often not receiving a response. Eventually, I got told I should receive our shipment before Easter (Dec - April - 4 months of almost daily emails and phone calls chasing them). I got given a date and time they would deliver, only to find out on the day that the goods hadn't even been cleared through customs yet!.

Documents I had already supplied were requested and needed to be couriered to the customs officials (at my expense). Finally the goods were cleared through customs but not after being declared abandoned (Ie: all the expensive stuff had been removed and whatever was left was just thrown back into the boxes!). Then i was told i needed to pay storage costs amounting to over $5000 USD. Seen as the shipment now only held items of sentimental value, this was way too much to pay. I chased them up religiously from December to July and don't feel i could have done any more to get things done faster but they would not back out of the storage charges and blamed me for the delays in getting the documents to the customs official. (I supplied the documents to Movecorp in November and they were confirmed received!). Its the end of August now, almost a year down the line, and we still aren't any closer to getting our stuff delivered and it would appear we never will get anything we shipped with Movecorp. They haven't taken any responsibility for their negligence and lack of knowledge on how international customs clearance works. They got their money, I lost everything! Don't be fooled by their affiliations at all, they can't make the company take responsibility for their errors. Steer clear of these guys, they are utterly useless!

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robingett
, GB
Dec 09, 2019 6:56 am EST

Been told that movecorp is now trading as removals.co.uk and have been looking through various sites and have come to the conclusion that the majority of 5 star reviews have got to be fake.

I have tried contacting most of the names, probably made up, on these sites and not one of the 5 stars have gotten back to me. I even wrote that I was interested in their opinion as I was looking to use company. Five days on and not one email reply out of around 60 contacts?

Speaks for itself I suppose, be wary of review sites.

Read more: https://www.removalreviews.co.uk/movers/movecorp-45

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robingett
, GB
Nov 04, 2019 12:07 pm EST

Movecorp are going into liquidation but don't get too excited as according to one of their drivers they are still trading.

They are now trading as removals.co.uk which is an alternative trading name of Nationwide Removals And Storage Ltd.

New website shows what seems to be the same lorry just with a different logo but no meet the team page.

Don't you just love the way the UK legal system works?

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Nina Torry
, US
Aug 20, 2019 7:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
They are indeed a total shame to the sector! (asked for more money than quoted for to release my goods, send unprofessional subcontractors with no materials, came 3 days later than expected, threaten me...)

You should contact BAR, the British Association of Removers on [protected] and make also a formal complaint to the Furniture Ombudsman. (https://www.thefurnitureombudsman.org/bar/)
It's very important that we stop them carrying scamming us.

Good luck to all of you...

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Galyna Kulachek
, US
Jul 22, 2019 12:41 pm EDT

Unfortunately I have just send my stuff with this company to Hong Kong... and it has been absolutely appalling. I am not sure if any of stuff will arrive to HK. I read reviews on other sites and they seem to be a legitimate company. But reading reviews here, I can relate to every one of them. First, they haven't showed up on a scheduled day and did not notify me. When I tried to call and ask questions, I was yelled at by Michelle Harris and Stuart Hall... I was lost for words as I have never seen customers being treated like that. Today one guy showed up to pick up boxes... you see the thing is I ordered door-to-door service with a packing option... As I am leaving tomorrow, I had to pack my stuff in whatever I had available... I took pictures of everything and a detailed inventory list, but MoveCorp fail to do anything, I even had to move my stuff to a van... My saga will continue and I really hope it will go smoothly from now on... Although I really doubt that...Does anyone know which organisation I can complain re this company to?

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Jules Castle
, US
May 16, 2019 10:22 pm EDT

Yep same with us. Feel totally ripped off and deceived. Do not use this company!

We moved from the UK to the US in early January and our shipping was collected in December. It took 5 months to receive our shipment, along with three additional payments that we had to make which were a complete surprise (tax, customs, extra volume) and I am sure, in hindsight, totally fabricated. We then received our belongings which were a bit battered and bruised and two of our wedding presents, a bench worth over £1000 and a lamp worth £500 completely broken. When I emailed Michelle to inform her she referred it to her boss, James Mallet who said they would give us £75 as a goodwill gesture! After calling James in disbelief he informed me as Move Corp didnt pack the lamp and also we referred to the bench as a "chair" on the insurance form it isn't valid. The attitude from the entire company is terrible. Please don't ever use this company as you will regret it like I have.

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George GB
, US
Aug 13, 2018 9:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had an absolute nightmare with #Movecorp as well. Lots of false promises, overcharging, rudeness, mistakes for which they did not accept fault ("paperwork errors" apparently!).

All this resulted in our things (including all our small son's toys) not leaving the UK for over 3 months.!

I then contacted the managing director James Tennant #JamesTennant (james@movecorp.co.uk) to try to resolve.
Luckily I have never before had the bad luck of speaking to such an unprofessional, pathetic excuse of a managing director of a service company. He was rude over and over again as well as continuing to lie ("your things will be loaded and on the ship within 7 days" ...it took over a month after that comment!) and never proactively trying to resolve.

Our conversations resulted in a proposal of 50% refund, but this was never followed through on and so was just another lie... I have all correspondence with them should anyone wish to see support.
AVOID AVOID AVOID!
#movecorp

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George GB
, US
Aug 13, 2018 9:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of George GB

Yeah, George GB. Sadly I can relate to your experience also! I recently moved from the Midlands to Dubai so sort of knew the company and had heard the bad press about them recently, but as a local business I thought I would give them a go. What a mistake! They lost my stuff and then found it again (WTF!?!?), then charged me extra for customs fees (which i later discovered was a scam on their part)...

My things still haven't arrived and James Tennant seems to be a very unhelpful, slippery guy undeserving of his post of Managing Director.

I also heard from a friend who used to work there that they are currently being investigated for tax fraud...sounds like James and Movecorp are quite naughty all round! I hope people come to this website before considering using Movecorp and post on their Facebook forums so others are aware of the risks using Movecorp.

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EssexxGirl
, US
Jul 31, 2018 9:37 am EDT

Oh Dear … !

Thank you very much for posting these comments. I am looking to move from France to UK - I shall NOT be using this lot of jockers. Their price was 3, 000 pounds (plus boxes & packing) compared to 6, 500 or more from their closes rivals.

Phew that was close - thanks ! :-)

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Anymous198
, US
Jun 14, 2018 3:26 pm EDT

Extremely poor service. Not only inexcusable delays due to poor vehicle fleet with no immediate replacements but also losing items (expensive and pretty big ones).

A good idea is to insure all your items. They will apply the contract until its last consequence with no mercy or consideration for the client. So if you do not insure the items you might get 40 GBPs per item if so. In my case still nothing and still waiting for feedback.

If lucky you will get an apology.

Very fast by collecting your money, one of their clauses in the contract explains that they are not liable for delays (no matter the length of them or the cause of them) so the customer gets no guarantee on when the items will arrive. At all. Even on agreed dates when they do not show up they are still covered and will not give any of your money back.

They will also challenge you by phone and argue.

I hope that if you are reading this is not because you are already experiencing something similar. You can try also the removals ombudsman service. In my case and due to this kind of contract signed they could not do anything being the court the only possible mechanism to claim what is yours. And with no guarantee for winning it.

Just think a little bit about the bad reviews you see online against the five star reviews and take your own decision. It is cheap for a reason.

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Chrisisajo
, ES
Dec 02, 2016 3:56 am EST

Yet another victim from MOVECorp.UK 
All I have to say is do not use them! 
Better off throwing your stuff in a ditch. 
My family and I moved from South Africa to Spain. 
The stuff, only 7 cubic meters, took only a month from SA to the UK 
It took 4 monthes to leave the UK to get to Spain. 
On delivery date, after I had paid for full delivery to the 4th floor, they come with a massive truck that could not possibly fit the streets of any town or village. 
The Truck sits there half 1 KM  from my house and they expect me to come and unload with my car! 
They blamed me for not telling them that the truck wouldn't fit, hello here you are the one who agreed in doing the removal the removal in the first place!They had the address for over 6 monthes and agreed into it. 
I've had various removals done in the past at the same address without any problem as what any company does in bring the stuff to location in a smaller size truck. 
Totally unprofessional. 
Staff is rude and totally despotic. 
They threatened to take the stuff back to the UK or unload at another location to another company and have them redeliver at my expense. 
I didn't have the choice and had to pay again for something I had largely paid before. 
As I am sitting here waiting for my stuff, I have already been told by the driver that some of my stuff is broken. 
Will definitely check everything thoroughly as I don't think my issues with Movecorp have ended yet. 
Do not think that this only happens to me, the driver told me it happens all the time, as you can imagime they come with massive international truck which can not take turns or any city street in general 
Shame on you Move corp, total disgrace of a removal company. 
 
 
 
 

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Faith RUSSELL
, GB
Oct 11, 2016 2:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes they have !
I know personally of someone who took them to court two years ago and won her case. I too have just done the same and have been awarded compensation. I could not afford legal aid and so had to represent myself. They hired a solicitor and a barrister and tried to intimidate me but, although I am an 80yr old pensioner I persevered. I will not leave it there. My aim is to expose this dishonest firm to the media and shame them so that they do no further harm. Dozens and dozens of people have suffered at the hands of this corrupt removal firm. It must be stopped.
The method is the same - underquote the volume of goods to be moved; collect a few items then demand more money; repeat after another trip demanding even more money; lie about the condition of the goods on pick up to cover the damage they do in transit; hold the customer to ransom by refusing to release goods until further payment is made. It succeeds most of the time leaving unsuspecting clients bewildered, angry and upset.
Few have the time, energy or courage to make a formal complaint of breach of contract and so Movecorp gets away with the scam yet again.
I am willing to support you in any way I can.

ComplaintsBoard
A
6:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Movecorp changing of price plus cashing a cheque which they told me would be cancelled

Total disreguard for customer service over charging non response to problems total disreguard for me having spent over ten hours on email trying to resolve an issue they cashed a cheque from my account that i have an email stating would be destroyed and this problem is still not resolved after over 10 hours constant emails today if nothing else i just want to warn people about this company

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