Motorola review: phone won't hold a charge! 8

When did it become acceptable for companies to continue manufacturing and selling products that don't work and then charging customers extra for "refurbished" (read: barely functioning phones that still don't work as promised) equipment, even when there is insurance and warranty on the product?! The phone stopped holding a charge at all, and they blame the damage on "normal use" and decide to consider it the fault of the consumer for actually using the device rather than accepting responsibility for the inferior product. They want me to pay them more and more - the cost of fixing/refurbishing the phone is far more than the cost of buying a brand new phone.

*I have owned this phone for LESS THAN A YEAR and already it is falling apart. I am not "hard" on the phone at all. I use it as my primary phone, and I run a small business. When my phone is not working, than I cannot work! AT&T denies responsibility, and Motorola states that the problem must lie with the service provider, and both customer service departments insinuate that I (the customer) must have done something to cause the defect in the equipment of service -- not only is there nobody who wants to help me sort this out and get my communications service back on track, they have blamed and insulted me personally for suggesting that there may be a flaw in their service or product.

Unfortunately, I haven't heard of any cellular services - providers, plans or devices, that are any better in the customer service dept. As we rely on our communications daily, they know this and know that if we HAVE to have these services regardless then we will keep paying, regardless of how degrading or crappy the "customer service" is, or how many hidden fees and charges they drop on us.

Complaining to the companies and manufacturers makes NO difference. They do not care for anything except how much of our money they can get from us. They promise assistance with the insurance plans, but then have a staff devoted to denying payment or insurance claims (again in order to make this "our fault" and keep more of our money).

If you are buying a phone from this person? Please be advised before your purchase.

This person @ Rima technologie will sell you phone with 6 month warranty, and if you send the phone back for warranty, he will not honor his warranty. So, he has kept my money, and he keeps the phone when you send it back for warranty. I have been dealing with this guy for over 3 months, and he promises a refund but, never gives you one. He will then make excuses so that he can get out of the warranty. He even promises you a refund, but till this day I have never received a refund. In fact, he also still has my phone. I have paid shipping twice to him, and he still refuses to refund the money.I have all the emails with proof that he promises refunds, but never does. I have contacted the canadian goverment for consumer protection, and I have also filed a claim with Rima technologie.

I agree, I only just recently received my Razr from a friend when my phone gave out. He hadn't used it very much, only really for pictures and such. The phone worked great for awhile keeping it's charge for days at a time before I'd have to charge it again. I charge mine through a usb in my computer, but recently it's been only holding a charge for a couple of hours, and when I plug it in the computer has a hard time detecting the phone at all. It's all just causing a big problem. If I'm only going to get 2 hours after an entire day, that's just a big waste of money to the phone company for my services.

I've had four Razr cellphones replaced due to problems with holding a charge, dropping dead and no service. The company wants to send another replacement with no credit adjustment for no service. Sending out a refurbished product does not solve the issue and I should receive a brand new cellphone. Consumers should not be held hostage to a failed product and threaten service cut-off and a $200.00 termination fee. A company should stand bechind their product and provide good customer service. Consumer Protection Agencies need to research these type problems and offer more protection to the consumer. If a product fails the consumer should be allowed to return that product for a full refund or exchange without the liabilities.

I agree with Vyctoria, the phone just shuts off! When I'm texting or doing something else, the phone shuts off and I lose everything.
Then when it turns back on, it takes time to load so I just lose time.
Also the battery sucks too. But I've had my phone since the day I got it. Its my first phone and it's getting on my nerves...

The Motorola Razr is a piece of S*&T! My son has went through 5 of them in under 4 months. Verizon wireless changed him over to a Samsung Gleam (sp), and he has had no trouble since then. I also have a Razr, and mine has been replaced 3 times, One lasted for about 2 months, one lasted for a week, and one did not even make it home. I could call on it, but not recieve any calls. The last one that verizon gave me has lasted for over a month now, b ut the silver paint is coming off of it, and the door does not close flush. The phone has never been dropped, and is used only by me. I wish I had went with something else. I thought that this phone was a good phone, I was wrong.

I've had the same exact problem. I've been without a phone forever between trying new chargers and batteries, and sending it in to be "repaired" by Motorola. I just got it back today, and it still doesn't work. It's so frustrating, especially when I waited weeks for "repairs" to be done to get it back completely unchanged. Merely Googling "Razr unable to charge" yields hundreds of results. Clearly, this is a major issue and Motorola has done nothing about it.

This phone is a piece of cr*p! I too, was excited to get it. It worked fine for a few months and then out of the blue, I kept getting "unable to charge" errors? - are you kidding me? The charge would not hold a whole day; every night I would have to charge it. I give up! I am buy a new phone tonight.