Motorola review: very poor customer service! 169

Motorola has got some excellent products but the after sales service is pathetic. I bought a Motorola E6 in July 2007. In june2008 the phone was not getting charged and used my friends battery and it was working. I went to the UCOM Technologies which is the authorised dealer for motorola and was shocked with the kind of service i got. They just bluntly said that the phone has to be sent to L3 for three weeks and said that there is no guarnatee at all. I expressed my dissatisfaction with the Executive and said that because of the bad service most of the customers are opting out of Motorola. The Executive bluntly said the high end products of Motorola are bad. I was shocked to hear this and bought a new battery from outside. I even complained this to the Hyderabad motorola product manager and he said that he would call me back and its been 12 days now that i haven't got any response. I am an extremely dissatisfied Motorola Customer. I would never ever in my life buy or recommend Motorola products.

Executive's name at UComm: Madhu.

Product managers number: 040 [protected]

My self D.K.Singh ( Mob. No.[protected] ) I purchased Motorola L-9 on dated 08/08/07 from your registered dealer at Gurgaon (Haryana). I purchase this mobile due to your good service & reputation in market but I'm am very unsatisfied because I am suffering from last one & half month and this is not the first time that this cell phone create huge headache of my life. suffering details with dates are given bellow

1. ( Motorola service center W/O no. 06331 )
dated 27/09/07 - problem occurs - Keypad not working properly

2. ( Motorola service center W/O no. 7790 )
dated 12/11/07 - problem occurs - cell phone was not working properly, its get hangs many time during use of it.

3. ( Motorola service center W/O no. GU/MO/08/01980 )
Dated 13/06/08 - problem occurs - cell phone's connectivity through blue tooth is not working properly & main menu option Auto changed,
due to which I'm totally handicapped towards this cell phone because I can't transfer my important data through this mobile and I suffering a lot from last two months.
your service provider given me 4 days time after that 8 days, now till date they are not clear to me right or approximate date on which I will got relief from this all problem in my cell phone.

4. ( Motorola Service center W/O no. GU/MO/08/03179 )
dated 17/07/08 - problem occurs - Auto restart, Auto OFF while using any option.

After chasing a lot of finally they had changed its mother board & key pad on 16/07/08 evening but on 17/07/08 they had taken it back for re-change of its mother board again now I'm requesting to Motorola high authorities person to help me.

regarding this problem I also contact at your customer care in Gurgaon, personally & through telephonic conversation but my all efforts was waste less because I'm leaving with the same problem of your cell phone, which make loss in my earning & peace of mind.

So please resolve my problem as early as possible by either making my mobile ready to use or replace it with a new one, if possible because right now I had completely forgotten that I owned a Motorola phone. I am very much sure that all of my friends who are asking me before buying a Motorola phone would hear from me VERY DISAPPOINTED COMMENTS.

Hi, I brought Motorola L9 on 6th of march 2008 and in the month of july phone stopped working properaly meanse Problem in hardweare, software, battery and other stuff I m really distrub. And Then I find service station of Motorola at Green park, New Delhi name of service station is REDINGTON(INDIA) LTD, S-3, Green Park extn, New Delhi-110016, Tel-011-[protected].

I give it them my cell phone and tell them about all problem which I was facing with phone L9 I submitted theire my phone on dated 5th of July. They told me to come on 8th of July and my phone will be ready on 8th july itself but when I Reach theire service center on 8th july that fellow there told me still my cell phone is not ready bcse some part was not come from Chennai and then they told me to come on 12th of julyI told them plz make it ready on 12th they assured me that it will be ready upto 12th of July. When I went there shop on 12th of july they told me still the part is not come I was really angry and dont understand what to do at that time I speak with them and told that it is not possiable for me to come agained and agained plz give it to me as soon as possiable. Then That guy told me he will definetly make it ready on 16th of July but agained when I reach theire on 16th my cell phone is not ready I harshly told them that manager of service centere told me he had not got part from Malesiya and he has problem from back side It is not my fault that he has problem. Motorola is making so much Waiting time fro customer definetly they will out of business one day. why I purchased Motorola Cell phone because Motorola Was the first company who inovated and made cell phone in world market and still company no where stand in front of Nokia, LG, samsung or I can say that Motoro;a is not anywhere in front of Chinese Handsate manufacturer. Chinese Manufacturer are far better that Motorola about service. Motorola Is sucking the blood of consumer I invite the company to suck the blood of consumer directly not indirectly. this type of services motorola to consumer it is not gud for comapany because For motorola There are many dissatified consumer and they can eassily capable to send motorola out of market.

Friend who are not satisfied with motorola services plz we formed a group and do Anti-motorola campaign. As a student of Marketing I have gud strategies.

With Regards
Manoj kumar Pochat

I was a patron of Motorola mobile handsets and had a very good opinion about your services and company. But I am forced to change my opinion now, due to my sad experience of being cheated by your company services.
I had purchased a Motorola V-3, Universe handset (MSN No D54WGC4528, IMEI No. [protected]) on 15/4/2006 from Shri Jain Telecom, Gopinath Bazar, Delhi Cantt. I had also got the original bill and the warranty card along with the set. The handset started giving trouble immediately after it was purchased in that the calls were randomly getting disconnected and my voice was not properly audible to the person I was speaking to. I had to redial number of times to complete any conversation and also had to keep the mic part as close to mouth as possible for the person to hear my voice.
As the mobile was in warranty period, I took it to your auth service centre in Delhi. Initially they repaired it and gave it back stating that it was a minor fault and it was rectified. But within a week the same problem started again. The service centre repaired it again several times but the problem persisted. They kept the mobile with them and said that this was a problem with the software and the same is being changed. Later within some months of purchase of handset, owing to my profession, I was posted to a remote area in J&K where I did not require a mobile as no network existed there, hence the mobile was not used further.
I was then posted to Amritsar in Nov 07 and started using the mobile around a month back. I again experienced same problem in using the handset. The handset was taken to your auth service centre here on Lawrence road for repair. I was shocked to hear from the service centre that many parts have been changed in my mobile and duplicate parts have been fitted. According to them PCB, IME, Software and Battery of my mobile has been replaced with duplicate parts. I had not given this mobile to any person except your auth service centre in Delhi for repairs. This proved that they had taken out the original parts and replaced them with duplicates.
Your auth customer care in Delhi, firstly could not repair the mobile and secondly also cheated me. I am deeply hurt and shocked by this incident. After this incident I am forced to seriously doubt your company’s service centres and its credibility. I would request you to look into this matter seriously and provide me with a solution. I had taken the latest set of your company available at that point of time and expected that buying a set of the renowned company as that of yours would enable me to use it for a considerable period of time. However, the mobile could not give me satisfactory service even for few days. I am sure that the details of the repairs carried out are existing in your data base and as also few complaints that I had made in this respect over a period of time.
You will agree that this incident has caused mental agony as well as financial loss to me and the response by your company services and impression left on a customer can't make any company, leave aside an established one like yours, proud.

my motorola mobile no work sms in mobile it reply to me use center key plz suzzection to me how to send the sms on my mobile

thanks

i have motorola C-157 phone which is problem when i switch it on it is not getting on and it is showing a comment that "SYS TASK". i stay at Secunderabad, Andhra Pradesh, India. I request you kindly tell me what will be the problem and please tell me where can be my mobile be repaired by the motorola authorised service centre.

I am a proud owner of Motorola RAZR model V3i.The so called service Centre namely NAYYAR ENTERPRISES PATHANKOT (Punjab) is indulging in professional cheating. They have charged me for a defact which even does not exit. After some harresement, I consulted a petty mechanic who told me that there is nothing wrong with my cell, it simply require change of battery. I did so & the cellis working perfectly.I now pose U a question? what is the fun of going to a authorised centre if they are there just to make money & befool people.
Would U please look into it & let me know the result.Their bill No 100 dated 30 May 08 refers.
Looking for an early reply.Thanks.Col Chhebar Singh

Hi,

I bought MOTOROKR E6 mobile phone 6months back and I still have the warranty left with me. But saddest part is from the 3rd month 'm facing the problems. When I approached the mobile show room from where I purchased this mobile, they just simply said we cant do any thing and you need to go to the service center. I went to the service center at Himayath Nagar, Hyderabad, they said we have to format your mobile, but for that you need to sign on the form that we wont be responsible if something happens to the mobile while formatting.

I asked, if this is the case why are you guyz here and why did you give me this warranty. Then they say, earlier we've formatted somebody's mobile which was also having the same problem, but unfortunately that mobile has struck in the middle and it has got spoild, and in that case we only had to give him the new mobile and we didnt get any reembersment from the motorola company.

The Problem with my mobile is: It suddenly gets switched off and the screen becomes completely red in color.

Please, kindly do something and take a quick action. I am facing this problem from the past 3months and nobody is taking the responsibility. Neither they are helping too.. I am really not satisfied with your customer care and the product.

I am really tired of emailing and approaching your showroom, service centers again and again. If this time the corrective measures are not taken then I'll deffinately take this issue to the consumer forum, and all the blogs, email service providers and various consumer forums.

Anticipating your reply...

Thanks
Vijay

Dear Sir,

I am Mr. Saroj kumar behra, I have Motorola " C-168" Model, we were faced problem with my Motorola set, thatwhy I was given my Motorola cell for servicing in your Motorola service center on dated [protected], work order number- 6720,
We are going to service center number of times but they not returned yet, We receiving very recluse answer every time from your cuttack service center people, They are not bothered about Consumer Court also.
"You can do what ever you want but we will not return your mobile" They are saying every time like this. So this is the last appeal from my side, Next step at consumer court only.

Please take serious action against them, and return my mobile as soon as possible.

Thanks for your anticipation regarding this matter
Saroj Kumar

Address of the Service center:
UCOM Technologies pvt. Ltd., Shop No. 2, 1st Floor, Jayshree Plaza, Near Bhartia Towers, Badambadi, Cuttak-753009, , Cuttack, Near Badambadi Bus Stop / Bharti Towers / Diagonally Opp. to Monalisa Hotel, India, Tel: [protected], Email: cuttak@accordccs.com.
.

Sir,

I bought a Motorolla hand set with snoop model no. E6 on january 4' 2008, unfortunately I found my S-9, is not working properly complaint it to nearest customer care centre in Ranchi, Jharkhand, India. They took it to replace and gave me a receipt, but I have not received my another S-9 yet. I complaint many times to them to do the needful. What should I do then. I have not enjoyed the S-9 system yet after total of five month.

Please do the needful.

Rajesh.

Never nuy any Motorola items in India. Service has been the worst i have ever seen in any product

Motorla has very very poor in customer care at least in India.

I have deposited the Cell phone to the Hotspots Retails Pvt Ltd. Noida Sector 18 for Repair & service my Motorola Mobile L6i on 24th April 2008. Mobile is in warranty.( I purchased on 24 June 2007)

Neither they have returned the repaired mobile, nor they are providing me the alternate handset to me till they repair the my mobile.

In reply they are saying that they sent the set to their Head office but not providing the head office details.

Its sure I will not buy any Motorola Hand set in my life time due to the poor customer care. and dont reccomond to others to buy.

Wasiullah Khan

i have motorola L7, now a days it have some problem bcz its not charged by charger.

pls giv d information about service centre in kolkata.

Thank you.

the sliver is retarted the main reason you cant play most files is bcuz it has to be mp3 format and you cant put videos onto your computer from your phone to do so you have to buy an mp3 converter or buy a bluetooth component for your computer i hate this phone as far as music!
you cant even download ringtones offline or anything!

I have the problem with th emenu screen as well. I have had my phone for not even two weeks. My sister tried sending me a video. I could not view the video. The screen went blank and all my options changed. I had mp3player on the left soft key and @metro on the right. they switched to personalize on the left and styles on the right. i found the @metro thing again it was just renamed something. But i haven't found the mp3player shortcut. However, before this happened i was not able to copy my mp3's and play them as ring tones and now i am able to. Wierd but better maybe?!? THE SOLUTION: GO TO YOUR MASTER RESET OPTION YOU WILL GET EVERYTHING BACK... TAKE OUT YOUR MEMORY CARD FIRST! IT IS LOCATED IN THE SETTINGS FOLDER THEN CHOOSE INITIAL SETUP. THE MASTER RESET OPTION IS THERE. you will not loose any of your photos or ring tones or anything. Good Luck People!

I have purchased a Motorola E6(rokr) handset from from mumbai . It was working fine, but after 4 months the phone stopped working (not charging rest all function working properly)and I went to my nearest Motorola authorized cent..redginton andheri.. they upgrade my phone softwere and given me back on that day (my imei no [protected] & Seriel no F53AHR2FNF) but my problem not solved there, Then they change my phone main board then .. NEW problem come in with new board its started hanging .. blue tooth not working .. natwork problem and was poor fit ... i feel like throwing my hand set know ... i will never go for motorola again ...

PLESE CHACK THE IMEI NO 355056/01/017243/8 BECAUSE I THING MY MOB IS ORIGNAl OR NOT

The so called service offered at Motorola service centre Sucks big time.. I had a pathethic exp. My Phone stoped working all of a sudden and i gave it for repairs at Vikas marg - Delhi . Intially when i got the Phone back the Display was Ok but the i couldnt make the call.. The Mic was Gone this time while it was with them for repairs ..

What i got it back after numerous reminders and a whooping bill of 2300Rs was my broken Phone. the inside of the phone is broken.. Morever now i cannot copy the songs or Pics frm my memory card to Phone .. The Service is bad. they Complete distroy your phone ! Totally dissatisfied with the service ... Anyone there who can HELP?

Ankush Dhar
Ankushdhar@gmail.com

I bought a motorola w220 and its under warranty. My hand free stopped working and i went to my nearest motorola authorized center on Ucom Technologies pvt ltd. rajender Bhawan ,Rajender Place, New Delhi-8. They said to me they don't have the hand free writ now so collect your h/f within a week time . my complain registered on 22/09/2007 but i could not get any h/f till date.

I am using motorola A780. there is a problem in the browser. Its getting closed automatically while downloading any file. It has opera 7.0 browser.

I have purchased a Motorola A780 handset from Bhopal. It was working fine, but after 3 months the charger stopped working and I went to my nearest Motorola authorized center in zone-II, M.P. Nagar Bhopal. There i told my problem but the people there told me that there is a fault in my phone not in the charger. But I told them the charger is not working, I have tested my phone with another charger and my phone gets charged from it, but not from this charger. They ask me to leave the phone with them for a week so they can analyze the problem and repair it. When I went back to them after a week, the problem of charger was still there and more over the light of the keypad and camera was also not working. They returned me the phone and told me that its a case of a physical damage and this clause is not covered in the warranty and so I want the phone to get repaired I have to pay for that.

Can anybody give me the contact details - Ph. #, E-mail id of Motorola Headquarters Customer Care?

I have a Motorola L7 handset.
Before a week it started giving problem like it gets switched off and again gets switch on by it self.
I showed it to nearest Motorola authorized service center at the following address...

Redington India P Ltd, NO,201,202,203 & 205,
SHEETAL PLAZA, 2ND FLOOR,CST NO.1125,
FINAL PLOT NO.499,OFF F.C.ROAD OF MODEL COLONY,
SHIVAJINAGAR, PUNE -- 411005., Pune, Shivajinagar,
NEXT TO HOTEL AMBASSADAR,, India,
Tel: 020-[protected]/92,
Email: servpunmobile@redington.co.in.

The phone is still with them.

I swear I wont take or even suggest to take a Motorola phone after experiencing this type of hopeless service.
If this continues Motorola is surely going to loose a lot of customers.
The manager at the service gives an open threat that go and complain in the website.
Actually not only I but each and every customer is unsatisfied at that service center.
I have made a video clip of the nuisance going on the service center.
There customers were comparing NOKIA , LG and other service centers.

my WORK ORDER NUMBER is PU/MO/0710256.
I am surely going to file a "Consumer Forum" IF MY CONCERN IS NOT SATISFIED.

Moreover I will blog this thing into all the search sites , so that when a customer will search for Motorola phone,
at least he will be well aware about the aftermaths.

But anyways Motorola phone is not bad but it is in wrong hands and this is going to make a great loss.

Hi,

I have a Motorola L7 handset. Before a week it started giving problem like it gets switched off and again gets switch on by it self. I showed it to nearest Motorola authorized service center at the following address...

Redington India P Ltd, NO,201,202,203 & 205,
SHEETAL PLAZA, 2ND FLOOR,CST NO.1125,
FINAL PLOT NO.499,OFF F.C.ROAD OF MODEL COLONY,
SHIVAJINAGAR, PUNE -- 411005., Pune, Shivajinagar,
NEXT TO HOTEL AMBASSADAR,, India,
Tel: 020-[protected]/92,
Email: servpunmobile@redington.co.in.

The phone is still with them.

I swear I wont take or even suggest to take a Motorola phone after experiencing this type of hopeless service.
If this continues Motorola is surely going to loose a lot of customers.
The manager at the service gives a open threat that go and complain in the website.
Actually not only I but each and every customer is unsatisfied at that service center.
I have made a video clip of the nuisance going on the service center.
There customers were comparing NOKIA , LG and other service centers.

my WORK ORDER NUMBER is PU/MO/0710256.
I am surely going to file a "Consumer Forum" IF MY CONCERN IS NOT SATISFIED.

Moreover I will blog this thing into all the search sites , so that when a customer will search for Motorola phone,
at least he will be well aware about the aftermaths.

But anyways Motorola phone is not bad but it is in wrong hands and this is going to make a great loss.

Thanks & Regards
Shankar Prasad Mohanty
Mob: +91 [protected]

I have a Motorola W210 working with Indicom connection. The set suddenly has 21 messages which cannot be opened and also no incoming messages are coming. When gave to a dirty stinking and what else can it be called "redington service centre" in Coimbatore they said they will see but the handset was returned in the same condition.. The people in that centre are also the same sort of stinking cheap third rate and use same language. This Motorola is the worst choice and never ever please buy any Motorola phone. It f****. this makes my phone unusable and my clients are also complaining of me not replying to their messages.. Wish I was in U.S. could have sued the company to the gutter

I bought a Motorola Motorocker on 4 September 07 and its under warranty. My charger stopped working and i went to my nearest Motorola authorized center on Court Road Saharanpur. After Using around Two weeks I had problem with handset to not properly charging, then further I handover it to nearest service centre for repairing the same because it's under warranty period till it happened around 25 day, I have to wait may be a week or more than that. Or I should try other centers which is far from my residence. I even asked them to give me a date after 10 days but they say they cant assure, even they are unable to convey me present status. They spend so much on advertising. Pls spend such watch over on your customer service.

I bought this phone almost a year ago. I have had some of the same problems you all have been stating. One time when i had it charging for a while I went to leave and unplug it and it was stuck in "charging mode" like the screen said "charging" and the battery thing looked as if it was charging yet it was no longer plugged in to the charger and therefore obviously was not charging. however I just re-started the phone, charging disappeared and ihavent had that happen to me since, however the itunes feature really is a dud. i havent done any damage to it but for the past several months when i go to use it the songs will be on shuffle and keep on changing but not playing at all. like i cant get it to stop on one artist and play it just keeps like goign throuhg all the songs changing every second but no music is being played at all. very weird. the minute i even downloaded my songs onto it i knew not to get my hopes up to high for this feature anyways because it only carries like 100 songs. i have resorted to purchasing an ipod. o well. at least the phone has held up as im reaching the year mark.

Try this out...

MOTOASSIST Hotline
Customer Service Enquiry - [protected] and [protected]
8am - 10pm daily except National Holidays
Email Address: info.in@motorola.com

I have purchased a Motorola handset w210 and within 3 months of operation it started showing problem of hanging. The cell is still in warranty and i went to service center and they said its a hanging problem. So they told me that software will be updated. And the next day the handset was with me but after exact 5days it showed the same problem again. And this time they say that it has got moisture. And that too after 14 days. And also the sticker they use is still white. Which determines whether there is moisture in handset or not. And white sticker means no moisture so how come they can say it has moisture I mean how? It never went to water. My handset is still in warranty. My no. Is 147e25db. And my purchase receipt no. Is *[protected]*. This is really ridiculous. I was happy with service for first time. But now...

I purchased a motorola c 168 handset within 7 month it started malfunctioning and in couple of days it stopped working. When i take this matter to nearest service center in green park they told me that the motherboard is damaged due to water and they don't offer guarantee to this... but i never spill any water to the phone and i know that they are duping us he asked for 1800 rs for repairing whereas the current price is 2200... so beware of purchasing this handset.

I purchased motorola Z6 handset a week earlier and now its giving me problem "Can't read Sim contacts". I visited nearest Service center "Redington India, Jaipur" they asked me bill, which i have forgotten at home, they told without bill they can't do anything. Really Pathetic can't they understand a simple thing "This handset was launched just few weeks back" only...

I have purchased a Motorola mobile handset (W220) from Blue card Telecom, Baguiati, West Bengal(INDIA) on 6th March 2007. The invoice no is HSET/5352/06-07 its display of the screen went off after using for 4 months only. I went to the Motorola Authorised service center in Salt lake (Globe Traders) west bengal, India,on 24/07/2007 I approached for replace my phone or quick repairing. They said that they would give me a status of my phone. After 3 days when i called them they said this set is LCD problem and they it takes ten days to get solved. They also said, now LCD is not available the company does not supply this spare. Now I am facing some problem without my phone. It was my wrong decision to go for the brand. I am very much disappointed with the phone.

I bought a motorola C-168 phone and the display is poor and hazy when compared to phones of the same category. whenever a call is made the person on the other side is not able to hear it clearly. After about 6 months of purchase the the charging section of the handset was damaged. And now the phone gets switched off whenever a call is made. The service centers deal in kolkata it with exceptional misbehavior.If this is what MOTOROLA has to offer. Its was a total messy and wrong decision to go for the brand. And I would suggest people never to buy any phone of this brand...

I bought a Moto Razr V3 7-8 months back. After 2 weeks of buying the phone I could see dust behind the screen which make visibility difficult under the sun or natural light. When I contacted my dealer, he was more than happy to tell me that " this is a common problem in V3 phones and most probably fixed in V3i versions". Its pathetic to get such type of reply and that too when you invest so much money in a handset. Definitely this is not common across all Motorola handsets (I have one for 2 years and no problem there) so what does Motorola thinks of such cases. I can always get it cleaned walking in a service center but do I need to do this exercise every month ? Flip open phones, from Nokia are air tight an do not have this problem. With such a design where consumer do not have the option to change the panel this is unacceptable.

The screen problem was resolved but after that again in a week's time the same problem appeared. This time the lens was replaced along with the complete outer housing. Then it was the turn of outer screen showing a line (and of course again dust particles in the inner screen). This was again resolved but then the cellphone motherboard gave away. This was replaced again by Motorola guys but within a week same problem reappeared again. Now the mobile is in service and looks like the motherboard and lens needs to be replaced again.

Thanks,
Saurabh

I have purchased the motorola Q CDMA hand set with TATA INDICOM connection and i was searching for the Active synch to transfer my Phone Book from nokia to motorola.

I have got the CD but its not working and i am not able to install the software on my lap top.

OMG what a fraud!

I had bought a moto razor v3i its display of the both screen went off after using for 6 days only. I went to the customer care in dehradun he replaced the whole system of the phone and give me a new letter of change of my imei no and told that it was a fault and cannot be replaced because i used more than 2.5 hrs.After using again for 15 days the same thing had happened. Now he had replaced the screen. After using for 10 days again the same problem have occurred
What shall i do now? The company is all a bul***it never trust it!

I bought the motorola slvr like 3 months ago... and i have major problems... it is slow as ever, it turns itself on and off sometimes... it doesn't allow me to go on the web, send, or receive pictures... nothing. I am not satisfied!

My cell phone motorazer is not working... it automatically got switched off... n i am unable to switch it on... earlier it used to say boot loader something... but now im unable to open it... stay away from motorola.

I have a Motorola v-3 mobile. It has unfortunately slipped from my hands and got a problem with display and micro phone. So, I approached Nearest Motorola authorized service centre which is in somajiguda, Hyderabad.The name of the authorized service centre is REDINGTON INDIA LIMITED. They also give customer support to HP,And many others. I have given my mobile for paid service on 30th may 2007. They said that they it takes minimum of ten days to get solved. They also said that they would give me a call on the status.

After ten days i called them from my phone ,to know the status of my mobile.Their service was in such a horrible state that they even could not attend the phone.After two days i have called them again, a executive answered my call. I asked for the status of mobile and he said me to come around 4pm in the evening saying everything is finished. When i went there, they asked me to wait for half an hour.After that they said that a small piece has to come from bombay and asked me to come the next day. There the customer treatment is so bad that they are talking in a very rude manner. They are not even clearly say the status of the mobile. Traveling in cities like Hyderabad is not that is easy. For two days i have to take permission from my boss for two hours,which was not necessary for me if the motorola service executives have given me correct status of my mobile. Again, I went to service center yesterday(20-06-2007), the same thing repeated and they asked me to come today. They were very reckless in answering to me. Even one executive said ," i do not have hundred hands or legs to do every thing". Is this the way they answer to customer?Many of my friends advised me not to go for motorola because of poor service.Today i am going to service center and i would get the same answer.

I do not understand one thing.Motorola being such big multi national company,it cannot provide a good and efficient service to its customers.Many were getting dropped from being a motorola customer because of this. Motorola authorized service centers are given license after getting the approval from motorola company. The company should have a observation on their service centers too. Good management always succeeds in getting the customer satisfaction. Even a single customer lost for motorola is lost for ever and is a thing to be thought.

Because of yesterdays my presence in motorola service center has made me loose all my patience. Hope today that does not repeat. How can i inform to higher authorities of motorola about the service that we are getting in service centers and their rude and reckless behavior. Please some body help me out in giving me the link so that i would like to inform higher authorities about the root destruction.

With regards
V.SRINIVAS
Hyderabad.

I was purchase a motorola L6i mobile on 11/06/07 after few days the ringtone mute automatically. On 15 jun i am go to the shop where i purchase mobile. He was do master reset in mobile the ringtone was started but google was not accessible. The GPRS logo was show on mobile & settings are available in mobile but the goole & motozone was not accessible. So what the next step for me please explain me.