Motorola review: very poor customer service! 169

After using MOTOROLA ZN300 and not getting serviced (slide problem) in more than a month.Motorola has the worst customer support also they make very worst quality of mobile phones.they fail to fix the problem in more than a month.Motorola Mobile phone should never use.

hi i just bought a motorola backflip and after 10 days i started facing problem with my phone. i bought from delhi but i stay i nainital... believe me guys there is no service center near by and the nearest is almost 200km from here... the srvices is very bad and i dont suggest to go for motorola at all... its just wasting ur money..i totallt agreee with all u who have commented... !@#$ motorola services...

All the services centres of Motorola are pathetic like their mobile phones. I think, Motorola should stop manufacturing with immediate effect and refund the money to the buyers of their mobile phone. What a bitter experience using mobile phone and world classs bad services. My advise to the existing users to take assylum of Consumer court and to prospective buyers to consider any damn mobile phone but MOTOROLA.

WORLDS BAD MOBILE MANUFACTURING COMPANY EQUALY BAD IN SERVICE WITH HIGHLY UNPROFESSIONAL SERVICES.

Hi I am sagar singh bhatia, I am fed up of motorola service, their machenics are untrained the first spoil the hand set or broke the parts and blaim it on the customer. I suggest all the complainant should organise and come to gether to approach the appropreate court of law to teach a lesson to such inferier multinational companies.

When I was given MotoQ phone by company I was a proud user of the phone. Initially I received excellent services. I do not go in number game.. who is number one or second in mobile sell.

My perception about Motorola has be washed out in the recent past. I have received world class POOR SERVICES BY one of your service centres here in Cuttack i.e. Channel 4, Singh Plaza, Dolmundai, Cuttack 01 Odisha. I felt my company has done a blunder mistake or I have done a blunder mistake approaching your Cuttack Service centre for repair of my MotoQ set vide Service Job Sheet No. 7074. People in the front desk were pathetic, unprofessional, un caring, rude, having no ettiquettes how to deal with the customers. They do not know any other language other than Oriya. This indicates the Motorola customers cannot get their instruments if they do not understand local language. This customer slept on the set to diagnose the problem. When I did not hear any thing from them I called them and faced same problem - of language Oriya. There was a huge communication gap.s I went to this centre twice. On first occastion I took an estimate but didnt get my set repaired cost of repair appearing to be high i.e. 650.oo but when I spoke to my company they gave me go ahead for repair. Again, left my set for repair. I was told that within a weeks time my set will be repaired but it didnt. I lost my paitience when I called them after 25th days when told instead of Rs. 650.. I will have to bear an amount of approx. Rs.1650. I am really dejected with this kind of attitude and unprofessional services of such a World Class brand. I dont know whether this is a right platform to justice or whether my complaint will be addressed. I was completed disconnected from my customers and company because of set was not repaired.

I hope, this note of mind will be addressed and suitable action will be taken.

If i would have been a decision maker of Motorola I would taken three actions :

1. Termination of Customer care Centre
2. Contacted the Customer with due apologies
3. Replaced the set or repaired the set without any further delay at no Cost.

Devendra K. Ch

Hi...
hope this is also check ed by the Motorola Management..
I have bought a Motorola Backflip MB300 phone 2 days back..M not able to play the songs on it.. the phone shows that the music is playing but no voice output is coming.. also i was on a call for 30 mins .. after that i was pressing the end call for 3 mins... it just got stuck... dont know what to do.. plz dnt ask me to contact the service center... as i have nt bought the phone to keep running to the service center... pathetic phone...pathetic service...

MOTORLA kind of big Corparate should focus more on the after sales support to retain their customer . Also they should review the their service provider perfomance and approch with their customer . In may case my mobile is warranty and Battery not working, so went to service center in T.nager Chennai and log complaint and recived a WON - but after one month also the service centre saying They not recived batttery from Motorla. They asking us to call Customer care and escalate but customer care people when we rasied voice they so roud and asking me to go complaint in court, but battery will come when the sotck comes .

I never seen such customer support in my life even with any local company also ..

Rajesh

i purchased a motorola l9 handet last year. Within a few weeks, its keys got removed and the coating on its backcover also got removed. service centre people refused to repair these parts as they said these parts were not under warranty. Moreover, within another few months, the phone became a complete embarassment! it often used to hang and many a times, opened applications like Messages, Browser on its own! I got the phone repaired but within another few days, the phone got switched off permanently!At the service center, one person switched on my phone after finding out the fault that had occured. But while he was returning me my phone, another employee at the service center stopped him from returning my phone and told me he would send it to delhi for repairing purpose so that its functioning doesn't get distorted again. But when i went to take my phone back a few days later, he said your phone is dead... they are cheat! The phone got switched on in front of me but he said the phone had been dead since i submitted it! And it had not even been a year since i purchased the phone!

I M WAITING FROM SO MANY MONTHS FOR MY MOBILE .IT IS A MOBILE NOT A LIFE INSHORENCE THAT I WILL WAIT WHOLE LIFE. NOW ITS MORE THEN INOUGH .. IF MY PROBLEM WILL NOT RESOLVED WITHIN 3 DAYS ... THEN I HAVE TO GO TO ~ UPBHOGTA FORUM ~ ...I STILL DONT WANT TO DRAG THIS CASE IN THE COURT BECAUSE OF COMPANY BRAND VALUE...SO PLZ RESOLVED THIS WITHIN THREE DAYS...

---------- Forwarded message ----------
From: Motorola India
Date: Fri, Jul 9, 2010 at 3:11 PM
Subject: COMPLAINT REGARDING MOTOROLA SERVICE CENTER MORADABAD [Incident: [protected]]
To: atul7493@gmail.com

Your question has been received. You should expect a response from us within 24 hours.

Discussion Thread
Customer (Atul .) 09/07/2010 07.41 PM
*WHY NO RESPONSE NO CALL NO MAIL TO ME WHY

*
---------- Forwarded message ----------
From: Motorola India
Date: Wed, Jul 7, 2010 at 3:56 PM
Subject: COMPLAINT REGARDING MOTOROLA SERVICE CENTER MORADABAD [Incident:
[protected]]
To: atul7493@gmail.com

Your question has been received. You should expect a response from us within
24 hours.

* Discussion Thread* * Customer (Atul .)* 07/07/2010 08.26 PM SIR, I M IN
A PROBLAM
..MY MOBILE *MOTOROLA EM30 CHERRY IMEI [protected]* .IS IN *SILICON
COMPUWARE SOLUTIONS PVT LTD .MORADABAD* ...FROM 1/4/2010
THEY ARE NOT RETURNING MY MOBILE TO ME THEY ARE MAKING EXCUSE DAILY...
...
THEY HAVE TOLD ME THAT THEY WILL GIVE U A NEW MOBILE TO ME BECAUSE EM30
PARTS ARE NOT AVAILABLE... SO I GIVE THEM CHARGER AND HEAD PHONE OF MOTO
EM30 ... BUT STILL THEY ARE NOT GIVING ME THE ANSWER THAT WHEN THEY WILL
RETURN MY MOBILE...
WHAT
I CAN DO ...SHOULD I GIVE REPORT TO THE POLICE PLZ TELL ME SIR
CONTACT ME.. ATUL SHARMA [protected], [protected] MORADABAD
-- I NEED AN ANSWER URJENT

______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
[---001:000886:07548---]

--
ATUL

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

I had purchased my Blackberry Gemini 8520 from a mobile store in Chennai and only after purchase I knew it was a officially unlocked device and not a usual Airtel Blackberry, I was upset at first as I have nearly 3 years of experience with Blackberry service at Airtel and its just awesome they do it so professionally. I used a Rs.999 (approx. USD $20) worth cover for the phone from case mate, after a month and few days the display brightness diminished to very low level and I had taken it to the Redington India Ltd. service center in T.Nagar and they told me about the Rs.730 charge if there is water lodged in the device and I was 100% sure that there isn't any possibility for the same, so I gave my device for service and was waiting for about 2 weeks and I received a call from them saying there was water lodge in my device and they want me to pay Rs.730 to get the device back and the most important thing is that the device isn't serviced. I was like what the hell? Why would I pay these cheats the money just to open and take look at it and return? These people don't have the basic common sense that if I had known there is water why would I give it for service to pay Rs.730 unnecessarily? I would rather go to private service center and get it done for same price or something additional, finally they sent me some fake snap shots of water damage and stuff. I doubt if they had done it on their own to rip off the money. Today I got the device back and the display totally doesn't work. They spoiled it even more. Blackberry has to stop sending officially unlocked devices let the people get good service from Airtel, Reliance and other service providers. Never from these local Redington guys, I wonder if they have ever seen a Blackberry phone, these guys would only have experience in spoiling local basic phones like Nokia, Motorola etc. Now giving the service order to these guys Blackberry is spoiling its reputation in India. I need a brand new device and also my Rs.730 to be returned and I am not going to live them till then.

People beware of these guys. Redington India Ltd is totally a fraud company. Redington India Ltd rips off the money and spoils your device. Redington Group has to replace my device and pay me my Rs.730 back. Redington Group has to stop the scam in the name of service Blackberry devices. Redington India Ltd should no longed be an authorized company to service Blackberry devices. Blackberry has to stop the contract right away.

"1.5 months" ... I should have said. :)

I have Motorola W270 cell. It's battery is not working. I wanted to buy another one. but customer care suggest me there shop which is more than 300 kms from my home. Local shops have duplicate batteries, I know with this type of battery which will not work more than 5 months.
Really Motorola Customer Service is India is very very bad.

I have a Motorola v8 motorazr handset.
Before 5 months i given to nearest Motorola authorized service center at Gulbarga...

till now also i'm not get any responce from them ... when ever ask about mobile they always saying its went to chennai
from 5 months they are saying like this also they r not giving any responce to the coustmer... plz help me regading this my no is [protected]

DEAR SIR,
I PURCCHASED A MOBIL PRODUCT CODE 70118 DATED 25/01/09 & INVOICE NO.3546 FROM THE MOBILE STORE IN MORADABAD.BUT THAT MOBILE DEAD, I COMPLANT DATED 28/07/2009, WORK ORDER NO.DD/MO/09/00779 TO SILICON COMPUWARE SOLUTAION PVT LTD IN MORADABAD.
AFTER THREE MONTHES THEY SAY THAT MOBILE DIPLAY WAS BROKEN BY YOU.
WE TALK THIS MATTER WITH CONSUMER VOICE THEY SUZASET FOR CONSUMER COURT, BUT I TALK WRITEN COMPLANT WITH YOUR COMPANY BUT THEY TAKE NO RESPONCE.
SO I TAKE YOU A CHANCE IF YOU NOT GIVE ME NEW SET OF THAT MOBILE I SHALL GO CONSUMER COURT WITHEN SEVEN DAYES WITH MANTEL HARSMENT.
THANKING YOU

NEENA AGARWAL

134-AVAS VIKAS
CIVIL LINS, MORADABAD.

MY MOBILE NO.[protected]

now some board help me to claim the money they need gbp 400 to me for pay the bank tax.did think that is true

I recieved d same msg too!

yes, One of the worst mobile company is Motorola India, I have KRZR K1 handset, which has fake battery from the company OEM itself and they dont know about the customer service at all.Very soon this company get closed

VEry very bad customer services

I have purchased motorola W230.and IMEI - I was sufferd so many problems in this mobile 1st is after purchased 2-3 months battery problems and i was send at mumbai 15 days and after repair this mobile 2-4 months face another problem is AUTOMATIC SWITCH OFF and again going services center 18th july 2009 till the date we have not received this mobile and rudy behave. i want to replace this mobile new model any how reply me on urgent basis

Jatin Madani
[protected]

I have a motorola w 270 handset, the battery backup was not good as it was in gurantee period i gave it 2 d service centre
Eseem Communication-Jaynagar
Bangalore...

Its been 2 weeks but my handset is with them only...

I have purchased Motorola V8 phone 10 months. Now display is not working properly. I have given that cellphone for service to Redington India Private LTD. 122/2 Infantry Road Monarch Chambers Bamgalore. Its still under warranty and work order number is BL/MO/09/00867 its already 12 days. Still Custmer care claiming it has to get the hardware part from Motorola from past one week. Please give the good service. Every time i need to call them and ask them everytime same answer. If the same service continuos then no will buy the motorola phone.

Motorola service is going very bad face,

I have Motorola V3i. There was some problem in the ear piece bcoz I cannot hear anything. So I went to Redington in Coimbatore. They took 40 days to give my mobile back.
Everytime I go there, they'll say that a certain part has to come from some place or they'll say electricity cut is there intermittently. Is this an answer given by a company which provide service for so many multi national companies like HP, Motorola etc.,
Every time they'll say " come tomorrow, it'll be ready". If I go the next day, they'll say some excuse.
They even say that they'll inform me over the phone whenever the mobile is ready. They never called me in those 40 days to tell the status of the mobile.
I hate Redington. Moreover guys better avoid buying Motorola.

18th Nov. 2008
Kakinada.

To,
M/s. Motorola

Dear Sir,

Sub:- Motorala W 215 Cell – Reg.,

I procured a Cell Motorola W 215 model with Camera option on 31/12/2007 at M/s. Big C Show Room, Main Road, Kakinada, Andhra Pradesh, India. Vide bill no. 18189 with One year warranty.

After two months, the cell was hanged, then we approached Big C show room, they advised to contact M/s. Venus Technologies, Pulavarthi vari street, Kakinada, Cell No.[protected] as a authorized servicing center for M/s. Motorola.

They repaired and given back, after few days the problem was repeated. Again they did.

Again on 31/05/2008 the cell was hanged and given to the M/s.Venus Technologies for servicing. Vide their Job sheet No. 1972. The replaced the board without camera option. They promised us this board will be replaced in a short time as well as received the stock.

After this, we approached many times the service engineer for changing the board with camera option. But so far they have not yet replaced the same. We went to the servicing center every week. But the problem was not yet rectified.

This type actions will damage the image of Motorola and Big C. We may not procure Motorola cells in future and we can’t recommend any body to procure Motorola cells with this bad experience. We have fatigue with this cell.

So, please return back the our amount Rs.2, 750/- to avoid further problems.

Pl. take the necessary action and do the needful.

18th Nov. 2008
Kakinada.

Sub:- Motorala W 215 Cell – Reg.,

I procured a Cell Motorola W 215 model with Camera option on 31/12/2007 at M/s. Big C Show Room, Main Road, Kakinada, Andhra Pradesh, India. Vide bill no. 18189 with One year warranty.

After two months, the cell was hanged, then we approached Big C show room, they advised to contact M/s. Venus Technologies, Pulavarthi vari street, Kakinada, Cell No.[protected] as a authorized servicing center for M/s. Motorola.

They repaired and given back, after few days the problem was repeated. Again they did.

Again on 31/05/2008 the cell was hanged and given to the M/s.Venus Technologies for servicing. Vide their Job sheet No. 1972. The replaced the board without camera option. They promised us this board will be replaced in a short time as well as received the stock.

After this, we approached many times the service engineer for changing the board with camera option. But so far they have not yet replaced the same. We went to the servicing center every week. But the problem was not yet rectified.

This type actions will damage the image of Motorola and Big C. We may not procure Motorola cells in future and we can’t recommend any body to procure Motorola cells with this bad experience. We have fatigue with this cell.

So, please return back the our amount Rs.2, 750/- to avoid further problems.

.

I have purchased MOTO YUVA W270, right from day 1 it was not detecting memory card at all. I have given it to service center at the following address

K.K. Enterprise
"EBHRAHIMS RESIDENCY"
No.98, 1st floor, residency road,
Bangalore

They told they would replace my handset, but even after 15 days the phone is not replaced and every time they give reason as there is no stock. This is pathetic service by motorola and this service center, every time customer go out of this service center such is there service. I would definetly not recommend "Motorola" and this service center as there is absolutely no service and concern towards customer.

I too have purchased a Motorola W270 handset from Hot Spot Retail, Secter 15 Market Faridabad. The ring and voice was gone on the next day. When I contacted them they send me to Motorola Service centre. Now I am going there almost everyday. The set is with them and I am listning there excuses for the delay.

I bought one L 6i Gray Motorola Mobile phone set on 15/01/2008 from The MobileStore Essar Telecom Retail Ltd. of 175 A, Dum Dum Road, opposite: Hanuman Mandir, Kolkata, Phone No.: 033 [protected]. Invoice No.:WB/01412/00001/2648, VAT No.:[protected] Dt. 11.09.2006, Service Tax Reg: ST/ Mumbai/BAS/Divll/6062/06, Service Tax Assessee Code:AACFE1386KST001, Associate: GOPAL AGARWAL When I bought my L 6i Grey Motorola Mobile Phone that time I paid full amount of Rs. 3599 and the phone IMEI:[protected].
In the year 1999, I first use Mobile phone & that Mobile phone company name was NOKIA. After that I bought 3 Mobile phone, that was also Nokia and I used that set till 2008, 12 th January.
It is very sorry to say that 15 th, January I decieded very wrong decision and that was Motorola L 6i set bought. I was gone Motorola service Center somany times and your Technition service my set day after day but till date I am not satisfied to use the set .
At first 29/04/2008, 30/04/08, 02/05/08, 09/05/08 and 19/09/08, Motorola Service Center can't solved my problem and also tell you till date my set problem is not solve
Then what can I do? CAn you tell me? If you will tell any thing then please call me [protected].
Wait for you.
Thanking you.
Yours faithfully
Ajay Kr. Chatterjee.

I bought a motorola 15 August 2008. Actually the peice was defected when i bought it when we call it stopped working and the peice should get hanged. i went to my nearest motorola authorized center at Varad electronics, Vashi, Mumbai. They said they will be giving the phone within 2-3 days after reparing. Then i called they said they have send the peice to head office for reparing. But till date they have not given the cell, every day i call there they should answer call tommorrow. Now it has gone 2 week. pl. give a look to customer service. Very bad customer service.

They spend so much on advertising. Pls spend on customer service.

bought motorola e8 mobile phone on 20.8.2008 for rs.12500 keypad lights were not working i went to customer service center in jalandhar on 6.9.2008 they told me to to come back after 7 days no response after 7 days then after 10 days i recieved the phone keypad light were working fine but the cuesor stopped working and the customer excecutive were really rude to me my headset (handfree) were not working from the day i purchased the phone i made them to replace it they and replacing my handfree but are giving me back some other model handfree and saying that this is available if you want it then take it otherwise no handsfree availablei am facing harrasment for last 20 to 30 days since i have bought this mobile phone(e8( plese look into the matter or i will have to move to the consumer court i want my mobile to be replaced i will not take back the tempered phone what is the use of buying a new phone if u cannot use it for 30 days and then you get back is what a tempered phone

I SENT THIS MESSAGE TO ALL MOTOROLA EXECUTIVES BUT NO RESPONSE I AM REALLY SICK AND MENTALLY HARRASED BY BUYING THIS MOBILE WHAT IS USE OF BUYING SUCH A SET AND SPENDING RS.12500 IF YOU ARE NOT ABLE TO USE IT AND YOU ARE GETTING BACK A TEMPERED SET

i totally disagree, i have been using motorola L6 since june 2005 till now i have not faced any problem, the network and tone quality is as good as a new one.

Dear sir,
I purchased my motorola mobile set [protected] Moto W180 (IMEI:[protected]) on 22 Feb, 2008 from The mobile store Gwalior.After facing the charging problem I took it to the moto (customer care) service center.where the service engineer find the set and charger o.k. but"not compatible with each other".after describing the whole matter on phone no.011-[protected], I again approached the Darul Habib Roxy moto service center.(phone [protected]).
Showing anger upon it Mr Vikash at the center kept my set, charger and battery & assured me to remove my complaint on 01May, 2008.After rounding there four time, he he return my set about 15 days later, without removing the problem.
After then I again made complaint on Ph .no.[protected], about the whole matter., the recklessness & worse behavior of office-in charge towards customers. complaint no.080513013754date 17/5/2008.but nothing is to be done up to today.I hope that you will take appropriate action to remove my trouble.Thanks.
yours
K.K.Awasthi, Gwalior . Mob. [protected]
E-mail-bhaiyaji63@yahoo.co.in

i purchaged motorolla cell phone i am using alast one year now my phpne battery failed its not charging what can ido i asked the service station its cost is high

i have a motorola w270 mobile i bought it in may 2008, it has been in service for three months now.I have surrendered it for service 4 times til date. but i am still experiencing the same problem.

REDINGTON INDIA provides "terrible" service. just like mr.shankar prasad mohanty iam afraid i am also trying to take this seriously and do something about it.

its so disheartening and alarming that india has such poor consumer forum laws, if it were the USA i swear that this company would have gone to dogs.

such terrible behaviour with the customers and its annoying when they give you an outrageous answer saying "do wht u can" with it.

i think we should do this together.

email- jananinagarajan@yahoo.com

i agree with u all. motorola cellphone service is very very poor. they are kind of shameless people. i bought MotorKRZR-K1 on 7 Nov, 07 and just after one month bluetooth stopped working. i deposited my handset at Ranchi motorola service centre(UCOM TECHNOLOGIES, Ranchi- Work order no. 15064) on 28 June 08. I was promised that the problem would be fixed in 1 week. However after 30 days with lot of following up a stand-by set was given. This standby set itself is faulty and its speaker volume is very low and cannot be used for regular usage. From now on whenever i call them to ask about the status, they simply say that ask after two days or three days. They even say that the spare parts of this model is not available hence cannot be repaired. If that is the case, they should replace the phone. It is almost going to be 2 months and Now i am planning to file a case against them in consumer court now. I am arranging the necessary papers.

I Have a Motorola l7, the keypad got completely damaged & Battery back-up also got reduced, So I have requested for a New keypad & Battery.
Even after 10 days the service centre person is not able to reply me the status when it will be dispatched from the factory.
I wonder motorola people are so very childish in doing business; Man if your spares are not easily awailable in the market who shall take the pain to keep your handsets which in any manner are not superior than Nokia LG & Samsung.

Phones are ok, but service is big **it & service centre people are the biggest A** Holes.

i agree with u all.motorola is the worst company i have ever seen.they are very arrogant and don't know how to deal with customers.i bought Motorazr-2 in jan'08 and 10 tens back the display vanished from my handset.i deposited my handset at ghaziabad motorola service centre(UCOM TECHNOLOGIES, GHAZIABAD) and now when i call them to ask about the stats, they simply say that ask after two days or three days.now i am planning to file a case against them in consumer court now.

batteries won't stay charged, flip top breaks. cell phone company knows all this and don't tell you til it happens ( Intelos)