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Motorola H 500 Bluetooth Headset / horrible customer support - no value for warranty

1 India
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I have bought Motorola H500 bluetooth headset in bangalore - Its less than an year and under warranty - But the ear hook of the headset already is broken. I have contacted every so called 'Motorola Dealers' here - Nobody is able to supply a spare ear hook for this headset. Without this this product is not usable at all. I have searched in few websites - in which few claim to have received from the customer suport in Motorola US centers. I wonder why the customer service is so horrible here in India inspite of getting froma reliable dealer??

Paying Rs 2500/- bugs for such product is absolutely waste - Please do not buy this product

Sh

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