Motel 6
reviews and complaints

I stay at Motel 6 pretty regularly and check my name Carissa row I have stayed all the way through Texas and Oklahoma we made reservations through Oklahoma City and the place is terrible there is no glass or hole in the peep hole everybody can see through my room and hear everything I say there are game bangers outside of my room at my truck got broken in two by one of the fellow people stay here at the hotel I asked for the stuff that I saw them take back and tried not to call the police ask for the office to do something or switch my room and they were very rude and unhelpful they refused to switch my room they refused to give me a refund they wanted to be the cause a big scene the lady refused to even give us quarters to finish washing our laundry I don't feel safe here and I do not suggest anybody ever stay here.

Went to get up and the back of my leg was sliced open. I find a spring poking out of the side of the mattress. Front desk tried to offer me a bandaid...obviously required more...but ALL THEY HAD in the first aid kit. I stayed for a bit longer till I was cut on the finger by yet another spring! I left and got a refund but really...a sorry is all? What is being done about this mattress and who is paying for my tetanus shot?!

Its 7:30 in the morning right now, I drove into the Van Nuys Motel 6 last night at 12:30 am. I was so exhausted. When I got up to pee there were cockroaches all over the floor. I was tired I got on the bed and dozed sitting up until I woke, and got up dressing stepping over them and disgusting!

Clerk argued with me about how bad they were and I left.

I am very upset. Seeing that your slogan leave the light on meant so that the Cockroaches hide at this Motel.

the early morning hours of Saturday the 4th of November 2017 I returned to my room and to no surprise was locked out once again. I went to the office to get another key and found that the doors were locked and a note said, won't open till 5:30 a.m. so I had to wait outside for over an hour and chill the woman finally came to the door and I locked it at 5:25 a.m. the moment she saw me she said I can't open the door because my system is down and I can't do transactions. I explained to her I wasn't needing a transaction I just need it in my room. I was very irritated as you can guess and heard offensiveness made it even worse. She's the only desk clerk that does this all the rest of them have the doors accessible throughout the evening an early morning hours as we live in a town with very little crime. I have been using this Motel 6 since 09 and I've never had any kind of trouble like this. Later that morning I was informed that they would not take my my rent money for the day because... they couldn't tell me why. Or wouldn't. I already knew what the trouble was the moment that I heard they would not extend my stay. The woman somehow has had me thrown out of here because I caught her taking an extra long break as she always does. Furthermore when I asked the woman's name so that I can put it in this report I was told .. we cannot give it to you. So whoever was working the desk on the morning of November 4th of 2017 is solely responsible for me and my family being tossed out with no car to get us and our stuff anywhere else with only a few minutes notice. So this is my complaint on the female that was working the front desk on said morning. This is very unprofessional and I'm not so certain that it's not racism. The woman clearly had an attitude that I was waiting for her to open the door. I've done nothing wrong and it breaks my heart to have to put my family in the street because of the people working here. I hope you have some kind of disciplinary that you will affect this individual's life as much as she has affected mine. Thank you best regards
Martin family.

i checked in to day and at first it was going good in till the people above me got here and they got 4 kids and a man and women it was so bad i went to the front desk to tell them abort the issue with all the noise she was so rude i host most asked for my money back and went to a different hotel it is now 11:10 pm and still very loud and all night doors have bean slabming shut and thats very loud you cant even sleep with all the noise its friday 3 2017 and i got this room in till monday i may just want to check out and ask for my money back and go some where elase my email is [protected]@gmail.com my cell [protected]

I am visiting from Chicago and brought 3 additional guests with me. 11/2/2017, I found a roach in my room and took it to the front desk. The desk clerk gave me a discount on my two additional days and at that time offered to move my room. I declined because it was one incident. However 11/3/17 I woke up to a family of roaches two in the bathtub, two on the bathroom floor and one that ran under the refrigerator. I call the front desk and they started talking about the room they offered to change yesterday. I didn't care about yesterday I was battling roaches this morning. This room was over $100 per night and roaches are unacceptable! How about extermination! They were also in the lounge area near the microwave.

my family and I stayed at the motel 6 in Gatlinburg TN from Sept 28-Oct 1 2017,
* the front desk was really rude, I work for the state of TN government and asked if I could get a government discount, the last time we stayed there the woman at the front desk gave me a discount, and the guy even said he was the owner of the motel, anyways we paid for our room and went to unpack and get a bite of food, when we got to the room, ( don't get me wrong, the was nice and big) but we noticed a few bugs on the floors, I didn't think much of it, just thought we might have let them when we unloaded the car, the next day my wife noticed some spots on her arms and legs and so did my son, I didn't have any on me at the time, we thought they may be allergic to the cleaning stuff so we got some allergy meds and they still didn't clear up, I called the front desk and asked what kind of cleaning supplies you all are using and he said he couldn't tell me that, I was actually upset over how he was acting, idk if the fires affected the building but he shouldn't be that rude to anyone especially a paying and repeating customer, the last time we stayed there we didn't have this much trouble, on Sun the 1st we checked out early and headed home, a couple days later I started to get spots on my legs and arms, so I definitely started to feel concerned, we unpacked and my was putting our clothes in the washer and see noticed that there was little black specs on them, so she immediately went to our bedroom and look in our bed, there was about 6-7 bed bugs that we didn't have before we left, I know that aren't ours because that's a brand new mattress, I get home from work and she tells me what she found so I immediately call the hotel and ask them if they knew about any bed bugs, of course I had to talk to the guy from before, he told me that there was no such thing as bed bugs in that motel, I explained that we found some on our bed at home and they weren't there before we left, he stated if that was the case we brought the bedbugs to the motel and it was our fault they were there, I never felt so irate in my life, I asked if I could get a refund and he said since you paid and stayed there is nothing he could do, I told him the last time we stayed there we didn't have these problems and our stay was peaceful, he didn't even apologize for any of it. If all possible I would to have my money back, this is unacceptable and unprofessional!

Checked in on 10/20 at Studio 6 in Anaheim, Ca.I spent 10 min trying to get the keys to work. Had to be re-programmed. Went back to room and got in fine. I went out for a few hours and came back and could not get into room again! Had the lady at the front desk try and she couldn't get it to open either. Had to call maintenance guy at his house and waited in the lobby for 45 min. He got there and got it open right away, but all told, I spent and hour locked out of my room. When I told the manager about this at checkout, she offered no apology and offered a whopping $5 off for my trouble. She pushed a few buttons and said it would be refunded on my card. 11 days later, still no credit. She obviously just lied to get me outta there. While I was in complaining, there was another lady doing the same thing about her room! I have retired here in the last year and plan on doing a lot more traveling. I have used motel 6 before because of their affordability and accesability but cannot continue to frequent your motel if people like this are in charge and don't provide decent customer service or compensation.

First of all they put me in a room which was not clean. Then they moved me to another room that was a non smoking room. It had cigarette burns in the covers. There was black mold all in the shower floor. It is a health risk. And i have copd and asthma. Breathing this can kill me. Also the air. /heating unit wailed like it was dying. All of this cost me near 60 bucks.

I checked in at motel 6 off Cerrillos road 3695, the female helping me was unpleasant and rude, as I checked in and found when I got to my room unclean sheets on the bed, hair in the sink and tub, the heater wasn't working, I called and asked if I could get clean sheets, her response was no one was on staff to change the sheets, and she can't leave, to obtain clean sheets, I traveled all day and my bad knee was acting up, so I just needed sleep, I went to the front and the same message was relayed, but this time a discount of 5 percent, which was a joke, asked for a different room there was none, yet as I walked back to my room I must've past by twelve rooms unoccupied and I called and asked why I couldn't switch it was eight at night, but she just relayed I'm the manager and those rooms are upgrades and if I want to pay additional ten dollars I can move, what is with her, but the next day I found the day crew was pleasant and helpful, I stayed another night,

No compensation was offered when we had an unfavorable experience at the Colchester VT property located at 74 South Park drive. Woke up learned there was a windstorm that affected property lights and tv and washer and dryer repeatedly going out due to some substandard code issue with the electrical. Spoke to front desk agent regarding the outlets and lights not working and not being able to do my laundry and they had no resolution for matter.
Stay has been unpleasant so far. On our 3rd day here and nothing but issues.

My girlfriend and I stayed at holbrook az motel 6. She has serious health issues lung and breathing heart ms etc. It was miserable no ac at all. Desk said oen window if she cant breathe. We stay at lots of hotels across the us. They wouldn't even offer her a refund. Since I stayed outside most of night. Very upsetting.
Traci gibson & michelle weaver
Email. [protected]@gmail.com

I had stayed at the motel "midtown" in Albuquerque, NM for four nights. I have a service animal, trained to be off of a leash due to I have a disability requiring her to be. She does not leave my side, on the afternoon of Sept. 21, 2017, I was walking to the office, with my animal in attendance. The manager/whoever he was, walked toward me, my animal alerted, not approaching the person. He demanded she be on a leash, I tried to explain her job, he wouldn't listen, so I turned and returned to my room. The next day I went to extend my stay and was refused a room because of the incident. I called the customer complaint line, was told to expect a call back, and 4 weeks later and eight phone calls, there has not been any response. Love to see people above the law.

I have stayed in this motel at least 10 times in the last year and never expect much. Last night I arrived and went to take a shower where I found a very obvious large clump of pubic hair in the bathtub... I wrote a note to the room attendant and was going to leave it at that. Then I went to brush my teeth and found what appears to be maggots filled to the brim in the sink drain. I then took photos of both complaints to the manager on duty. He passed the maggots off as rice, with little black heads... and gave me $10. I invited him to come investigate as I doubted it to be rice but he declined and as if now they are still resting there. I had the heat on high all night and it's blowing cold air still, needless to say I froze. I also specifically requested a room that would receive good wifi connection... it drops every two seconds and have had some better luck using the Super 8 open connection from across the parking lot.
At this time I feel I should receive a full refund or another stay free.

This complaint is from my stay with my husband from check -in 2:41pm, Friday, October 13, 2017 to check-out date and time the following morning which was 12 pm Saturday October 14, 2017. Location Motel 6 in Salt Lake City, Airport, Utah, 1990 West North Temple Salt Lake City, Utah 84116. Guests name Jessica Hopper-Roberts and spouse, Bryon Roberts. We needed to find a motel room, last minute because we had a 1-4 day time lapse moving from our old apartment to our new apartment. This was totally unexpected and we were lucky that I found a room on Hotels.com, given there was some conference in our city that left almost every hotel/motel with NO- VACANCY. So after booking online, confirming to pay close to $85.00, we went to the Motel 6, driven by a friend because neither one of us can drive due to disability's, which was 20 miles away from our new apartment. When I went in to check-in I had to wait about 8 minutes even though there was one other guest, but 2 employees working. I was told (from the employee that I am complaining about, who wore no name tag, and gave off a very cold attitude) that he was only taking cards, if I paid cash the other employee would help me. He then left after a couple minutes.No big deal I guess, so I waited and a gentleman named Mark served me next. Mark was great and he did explain all the details of my stay and I replied thankfully and told him I would return, but had to go get my husband's state ID (which we couldn't find but guessed it was at the pharmacy we just left couple hours prior to our arrival). Mark said no problem, please don't forget, and he was just really warm and smiled the whole time I was at the front desk, which was very nice considering I was not happy at all about the price and the wait. I walked to our friends truck to unpack it, and remind my husband we needed his ID in order for him to stay with me at this motel. No big deal at all. We were planning on going to the pharmacy to go look for his ID. Then walks up the other man who had just told me he was not able to help me at my check-in, and we all 3 welcome him with a warm smile, thinking he was going to do the same...WRONG. He says nothing close to a welcoming hello. He says everyone must have an ID if staying on the property. I stop him and say I wasn't aware, before I checked in, about that policy because I probably didn't read everything on hotels.com about Motel 6, simple error, we don't travel much. I told him Mark told me and we were dropping off our bags and going to find it at the pharmacy. And this guy (I never was told his name because #1 no name tag, #2 when he answered the phone one time while I was waiting he didn't say, and #3 the gal at the front the next morning didn't know who I was talking about when I asked her at check-out), he says just go get a refund since u don't have it. And for 4 times he said the same thing and I said to him multiple times we are going to the pharmacy. He never shut up long enough for me to say, we had a spare copy in our storage area of my husband's ID. And as for our friend, he was just dropping us off and helping me with our bags and leaving. My husband is handicapped and can't help me lift things, but our friend driving could and did, with no intention to stay. If you needed his ID to drop us off, duh, that's ridiculous. However, I respect rules and said I would bring it to Mark in a minute, let us finish the luggage (4 bags))). This guy was such a [censor], almost trying to force me to get a refund, then my husband says wait I found my ID and I ran it inside to Mark who thanked me. We had been there maybe 5 minutes and this [censor] didn't even give me a chance to breathe, yet look in pockets and bags. If I would have had more choices at hotels/motels, we would have said okay. Paying over $85 for a run down motel, in a horrible part of town, 20 miles away from our house, to have to wait in line, because he had no cash drawer, to be treated like this, you bet we would have loved to go somewhere else. However, we had no choice, but to stay, and my husband had his ID, and my friend, who helped us out with the id, and a ride, left the grounds. About 3:30, my sister and husband showed up because they wanted to know what we wanted for dinner, since our room had no microwave or refrigerator and there is nothing to grab a quick bite to eat at, within one block. I told them they needed to bring their IDs up front and they did and they stayed for about 20 minutes and left. They came again about an hour later with pizza and soda, stayed for about 15 minutes then left. IT WAS 7 PM. They also said Mark was very warm and that day that was the only warm thing about our stay. The room was okay. It needed a very good deep cleaning and it screamed "rent by the hour motel", but we had no other options. So next morning, we find out we need another night...no problems booking on Hotels.com, and I proceeded to the front desk and was shocked at what happened next. It was around 1015 am when I walked up the front desk and was greeted by a nice girl (she had a name tag, I just forgot her name I am sorry) and I told her we needed to stay again. She pulls up my information and tells me something like my name was in the DO NOT RENT list and she was sorry, but she couldn't help me and we had to leave. I start crying and ask her for a manager, and of course NO MANAGER. You are kidding why? 'Too much traffic and suspected illegal activity"...and I say why? She doesn't know that's all it says sorry the manager will be here Monday, call and ask then. And that helps me? How? Talk about humiliating and very presumptuous and like WTHeck who decided this? She says the same thing. So now I was left with no choice, but to leave. Maybe that guy was trying to help me by trying to make me get a refund. Doubt it. Obviously you guys turn off the light, you don't always keep it on for the guests. So bawling my head off, feeling lost and upset, I call my disabled mother to come pick us up. We pack and clean up and leave around noon. I stop at the office on our way out and I asked for the card and a few questions like who decided this? I had 2 guests before dark for a total of 35 minutes. On a busy Saturday, with a big convention in our city and all the hotels are booked, how can a manager not be reached, especially when you kick out your customers? Oh yeah, they would be in Monday, when that does me no good. And how much did I pay again? I was too mad to write it down, but over $85 for these 17 hours? Wow. What more can you say? We are finally moved and we appreciate Studio 6, for accommodating us and ids us with a nice warm stay. We don't get out hardly ever. We have 5 teenage daughters, we are both disabled (I have Lupus and my husband was interested working in the oil fields), we thought hey this might be fun!. Well we were wrong to a point. I never called and I have had zero til until 5am on a Thursday morning 13 days later, to write my complaint. Nobody cares I know, but I got some anger out by typing this letter. I never found out that man's name, but im sure he typed that in the computer. I figured asking for a few questions to be answered is better than hiring an attorney and suing, considering we both are legally handicapped and we followed every rule. So please answer to me why did this comment get posted to my personal information and how do I get it off, not like I will be staying there soon. Its wrong and quite frankly you should be embarrassed for having such garbage employees. THANK YOU for turning out the light and not letting me waste more $ at your run down Motel 6, Jessica Hopper-Roberts and Bryon Roberts.

Date 10/20/2017

Location: Motel 6 Buffalo Airport 52 Freeman Rd. Buffalo NY [protected].

I checked in this motel on for work room #105 on 10/16/17. I checked out at 6:00 am on 10/20/17. I paid with debit card for the first 3 days and cash for the last. I stay at this location and Motel 6 often. I realized that I left my blue laundry bag in the room around 2:00 pm 10/20/17, when i arrived home.

I called the motel and the person at the desk said " they would hold it for me for 30 days".I said, I will be back on 10/25/17.

I returned on 10/25/17, I asked the front desk if they had my bag? The head housekeeper and Manager were present. They said they don't see my bad in lost and found. I asked "how can that be? It's a huge blue laundry bag with dirty work clothes!
She said we tell our maids all the time to bring things to lost and found, but sometimes they just throw things out!
I said, I called the same day i checked out and why would you just throw a big blue bag with clothes in it out?
She answered :IDK"
In the laundry bag was: 4 sets of work clothes. jeans, 4 Company issued logo shirts, 4 under amour boxers, 4 pairs of socks. plus the large nylon blue bag.
replacement value $300.00
I am requesting replacement

I stayed at your Fife Wa location 4 nights. I was bidding a contract in the area and working long hours. I discovered the blood late one evening all over the wall above me and when I went to leave to let the office know the door knocker which had clearly been previously broken fell off and I was stuck in the room until
My significant other arrived and came in. When I told management of this they showed no concern or compassion for the situation. I believe I am entitled to at least 2 nights on you guys as a result of this ordeal. Not only is it dirty and gross and negligent to have blood spattered on the wall but also frightening and I couldn't even get out when I discovered it. Please let me know how this issue can be rectified. I have never had an issue w Motel 6 in the past but as a long time customer I am very disappointed at the way this was handled or the lack of there of.

Hi there,
I am so disappointed after personal difficulties I had to finding somewhere to stay.My friend recommended Motel 6 so I stayed at the one on CIRCLE 75 Atlanta Georgia. On arrival there was no one at reception.I was helped by the maintenance man he showed me to my room but once I had entered there was a horrible smell and the floor had not been vacuumed, he sprinkled smelling salts which was a lot better but was then too flirtatious for my comfort ...there was no remote in my room and my key kept malfunctioing.I got followed around by another worker who seemed very creepy .The trash by the elevator wash often left over flowing, there was drug dealing outside of the motel, the vending machine kept malfunctioning and on the last day the evelvator stopped working.i feel I should be given a refund, this was my first stay!

Was placed on a do-not-rent list in Grand Junction, CO because:

1) oil spot from under my truck. I cleaned it up but Rachel (blonde manager) and Tony (employee) were upset oil got on their handicapped parking spot they illegally park in. One manager was polite to help us. The others just said "google help to take care of it. not their problem).

2) cigarrette butts. There are lots of smokers on the premise. My husband stood by the trash cans with ash trays on them, but they accused him of smoking in front of non-smoking rooms. Some would be rude to him and yell at him to stop. Asinine when the employees stand in the same place. (girl with head shaved on side of face)

3) accused my husband of calling an employee "f[censor]". If that were the case, why didn't the accused employee kick us out right away when it happened?

40 They regularly rent to homeless who do drugs in the parking lot . I did not mind at all being put on that list. I was never coming back to this un-kempt, drug users den.

My GPS took me to the location but it was to dark to see it then so i left and after couple times going around i found and coming back to same place without lights the logo and parking was off. Not too friendly then the sheets were blood stains. I looked around and also the frame on door had it. The. Next morning i found more blood stains on the elevator. I felt the place is careless. I got 2 rooms and i want my refund rooms were 222 and 139 on October 21st to 22 2017 The motel 6 in Lemoore